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W Santiago

1,807 reviews
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Traveller (942)
Room & Suite (303)
Pool & Beach (99)
Overview
  • Excellent55%
  • Very good27%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“spg platinum”(14 reviews)
“rooftop bar”(38 reviews)
“las condes”(44 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Rooftop Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from W Santiago
Hotel deals
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,807)Write a Review
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All reviewsspg platinumrooftop barlas condesel golf metro stationchiliroof top poolfourth floortiramisuluxury hotellate checkoutan upgradebusiness districtpublic areasgreat roomsnice areathe ritzbusiness hotel
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1 - 5 of 812 reviews
Reviewed 3 days ago via mobile

Let me start by saying I stay at W’s all over the world. Some are better than others but this one might take the cake for the most terrible one. Let’s start with check-in. As an SPG Platinum you’d expect given their pretty abysmal occupancy...More

Thank Danilo M
Reviewed 4 days ago

Nice hotel that is very in line with the W brand. Room was nice and comfortable and beds were cozy. Used my platinum gift for breakfast everyday at the restaurant which was delicious and a nice space. The rooftop is the best part - a...More

Thank alyb02
Reviewed 1 week ago

Good social areas (especially restaurant downstairs) but poor lighting in the room and the worst, most incompetent service. People who work here believe that by being casual (don't call guests by their first names BTW) they are being cool. They are not. This time, hotel...More

Thank EugeneGregoire
Response from Melissa S, Manager at W SantiagoResponded 5 days ago

Dear EugeneGregoire, Thank you for your feedback, we appreciate any comment that can help us to improve our service. We apologize for not meetings your expectations and we had take actions to the inconvenience you mentioned. If there is anything else I can do for...More

Reviewed 1 week ago via mobile

Lots of nice choices here, with friendly bilingual servers, and a terrace view. Endless espumante! Pure raspberry juice. Delicious pork. Nice seafoods, large variety in the salad bar. No one rushes you. Great start to the week.

Thank Hugo S
Reviewed 1 week ago via mobile

We chose W Santiago for a short break. Couldn't have been better. Outstanding service, very professional and kind staff and excellent dining options. Bar at the 21st floor (just by the pool) is perfect for having a drink before dinner. I'd gladly return anytime!

Thank Jorge C
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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 257 - US$ 556 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Luxury Hotel in Santiago
#22 Business Hotel in Santiago
#41 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 257 - US$ 556 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Luxury Hotel in Santiago
#22 Business Hotel in Santiago
#41 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (942)
Room & Suite (303)
Pool & Beach (99)
Dining (79)
Family and Play Areas (13)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
melandann33
20 July 2017|
AnswerShow all 2 answers
Response from Andres C | Reviewed this property |
Hotel W has great proposals for both christmas and new years eve. I advise you to call to whenever - whatever desk and they will provide you with all the details about this year events. Is always a very fun and entertained... More
0
Votes
bethhunt2013
9 April 2017|
AnswerShow all 6 answers
Response from Felipe C | Property representative |
Hi there bethhunt2013, and thank you for reaching us out. As said by BRC333 we do not have washer nor dryer inside the rooms. However we do have a laundry service for guests. Additonally, we do have a minibar fridge... More
0
Votes
Jonisharps
8 November 2015|
AnswerShow all 2 answers
Response from Melissa S | Property representative |
Hi Dear Jonisharps, Thank you for writing your questions on Tripadvisor! There is not a charge to get into Red21 or dress code. We hope to see you soon. Melissa Salazar Whatever Whenever Manager
0
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Room Tips
"Any room except 528."
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"The balcony is well worth the upgrade."
Read review
"Higher floors for the better views"
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"Ask for the rooms with a varanda with city view"
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