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Hostal Tren del Sur

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109 Reviews from our TripAdvisor Community

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Showing 33: English reviews
Santo Domingo, Dominican Republic
Reviewed 16 April 2016

Stayed on our way to Chiloe. When we arrived the room was not ready. Phone was not working, towels missing, and so on. I had to go to the front desk 3 times. Last time a young man told me "if you don't like it we can help you find another place"... quite arrogant answer from "customer service"... And in...

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Helpful?
Thank Leo L
Minnetonka, Minnesota
Reviewed 18 March 2016

The hostel is a 15 minute walk for the center of town up a slight hill. It was clean and quiet. Although there is a restaurant at the hotel, it was not open but there is a panadería across the street with a nice selection of food. Note that the panadería closes early. The room was clean but stuffy. A...

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Thank Robert R
Portland, Oregon
Reviewed 22 July 2015

A very cool, trendy place to stay a short walk from downtown. Very helpful staff and a great restaurant upstairs. Motorcycle friendly. Good wifi speeds. The coffee shop across the road by the yoga studio is awesome.

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Helpful?
Thank Lee C
Brooklyn, New York
Reviewed 3 February 2015 via mobile

Hotel Tren del Sur seems like a beautiful little hotel. It just has one major problem--my room was incredibly stuffy and hot. Now I realize that not all rooms are created equal; perhaps other rooms were better (my room was 301). And I realize that sometimes things vary based on temperature outside; perhaps in another season I would have found...

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Thank Nick O
Tel Aviv, Israel
Reviewed 27 November 2014

The hotel is decorated beautifully with an Eco-friendly mind. The rooms are nice and warm and clean. The guys in the reception are very helpful, all of them. We needed some exceptional help and everything was solved by them quickly. Breakfast was good, we asked for a special (very) early meal and got it with no problem. I highly recommend...

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Helpful?
Thank Bensh
UK
Reviewed 16 May 2014

I stayed here in April and would not return to this hostel. It's strange to give a 2 rating for a place that actually looks like it should be great...but....it fails in two basic areas 1) Hot Water - The water was cold/warm..by the time I had suffered and got out, I realised it had warmed up...SAVE water stickers are...

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Helpful?
1Thank oscarrocks
Ivan B, Director de Recepción at Hostal Tren del Sur, responded to this review

Dear Guest: First of all, we're very sorry about the uncomfortable situations that you been through. 1.- Our heating sistem it works with wood, and sometimes we have to clean our boiler, when that happened, we must work with a back up boiler, maybe in there failed the automatic schedule, but at that moment a college work fixed it. 2.-...

Philadelphia, Pennsylvania
Reviewed 27 February 2014 via mobile

Great restaurant and lovely lobby. But we discovered bed bugs in the middle of the night. When we told the front desk the next morning, they told us they already knew and not to worry. They were not helpful or apologetic. PLEASE AVOID, as they said it's an ongoing problem.

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Helpful?
Thank Peregrinepeople
Ivan B, Manager at Hostal Tren del Sur, responded to this review

Dear guest: That problem we had it for 1 month, but after that, it's 100% resolved. Hope you can come back next year to can see it. Regards

Calgary
Reviewed 18 February 2014

Tren Del Sur is a fun little hotel on a hill in Puerto Montt. The decor is unique and the rooms are clean and well laid out. Accross the street is a great bakery with the best Empanadas in town. Be aware that petty theft is very common in Puerto Montt so don't let the laid back atmosphere make you...

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Helpful?
Thank MichelleJoa
Ivan B, Manager at Hostal Tren del Sur, responded to this review

Dear guest: Thanks so much for your words, we try every day to get better We're sorry about your lost, at least here in HTDS have a camera security sistem and also 2 blocks from here there are a police station. We can say proudly that never happened a situation like that. Best regards

Zurich, Switzerland
Reviewed 3 February 2014

Staff is super friendly and helpful. The rooms are very dark, except a very small window in the bathroom our room had no windows at all, therefore also lacking fresh air. Neither chair nor desk in the room, a little bench beside the night tables and the bed was all the furniture in the room. Good comfortable bed. The restaurant...

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Thank thebluetruck
Reviewed 5 January 2014

The first impression - the lobby - is really nice. The second impression - the one that might matter more? - the room - was dark, smelled musty (moldy?), had no windows, and wasn't super clean. It worked out fine for us for one night in a pinch - we arrived in town with no reservations and no phone, so...

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Helpful?
Thank Rachel K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Free Parking
Things to do
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning

Additional Information about Hostal Tren del Sur

Address: Santa Teresa 643 | estacionamiento por calle San Pablo N° 670, Puerto Montt 5505306, Chile
Region: Chile > Los Lagos Region > Puerto Montt
Price Range: ₹ 4,853 - ₹ 6,673 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hostal Tren del Sur 2.5*
Number of rooms: 17
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Also Known As:
Hostal Tren Del Sur Hotel Puerto Montt
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Questions & Answers

Questions? Get answers from Hostal Tren del Sur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Obtain a quote in Chilean Pesos”
 of 5 bubbles RobertR388, 18 Mar 2016 | Read review
“Safe and secure parking on the lower level.”
 of 5 bubbles M2753HKleec, 22 Jul 2015 | Read review
“A room down the corridor as that means it will be less noisy.”
 of 5 bubbles oscarrocks, 15 May 2014 | Read review
“Ask for a window.”
 of 5 bubbles thebluetruck, 2 Feb 2014 | Read review
“would not recommend”
 of 5 bubbles Jonn0, 10 Apr 2012 | Read review
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