JEN Singapore Orchardgateway by Shangri-La
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About
#75 of 386 hotels in Singapore
Location
Cleanliness
Service
Value
With elevated views of the city and situated right in the heart of Orchard Road, lies JEN Singapore Orchardgateway by Shangri-La. With so much to see, eat, shop, and do, explore the Lion City at ease with unmatched, direct connectivity to public transport and a wide array of shopping and entertainment options right at your doorstep. Unwind with rooftop living at its best with stunning panoramic views, award-winning infinity-edged pool, and elevated alfresco dining. JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment with hygiene and sanitation measures inspected by Singapore Tourism Board’s appointed assessors. The hotel is also among the first in Singapore to be awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas. JEN Singapore Orchardgateway by Shangri-La is the perfect staycation escape whatever the weather, from rooftop living with stunning panoramic views to elevated alfresco dining, we have a staycation for everyone. Shangri-La Cares – Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Chinese, Malay
Location
100Great for walkers
Grade: 100 out of 100
416Restaurantswithin 0.5 km
67Attractionswithin 0.5 km
3065Reviews135Q+A100Room tips
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+1
We arrived from the UK early morning check in staff were great they could see how tired we were so said they would send us a WhatsApp message when our rooms were ready. We headed up to the roof top terrace and enjoyed a relaxing drink looking over the most amazing views. We were amazed to get a message at 11am saying our rooms were ready (2 couples). We had a quick bite to eat then went to bex for a couple of hours sleep before heading out. The hotel is in a great location above a shopping centre. The bar and roof top pool both wonderful. Even the food was decent value and tasty. Would happily recommend and return.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
This was our third time staying around Orchard Road and first time at Hotel Jen. Orchard is the perfect location with small children and this hotel was great value. We went for a Club Deluxe room on the 14th floor which was big enough for the extra bed we needed and through stunning floor to ceiling windows gave us views of the Orchard Christmas time hustle bustle. The room though not complete mod-con luxury was really clean and comfortable. Up on the 19th floor there is a rooftop infinity pool (deceptively long in length) that again offers great panoramic views of Singapore including the Marina area. The hotel is connected to Orchard Central and Orchard Gateway shopping & restaurants, walking distance to iON and Paragon malls and is also connected to Somerset MRT so really easy to get around Singapore from here. We would stay here again for sure. Highly recommended!…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Booked 2 rooms with connecting door which was locked when we arrived but quickly fixed. Arrival is on Somerset Rd side but the actual lobby is on Level 10 accessed by lift. Note there are extra public lifts from the adjacent Orchard Gateway shopping mall that takes you directly to L10 in front of the Makan restaurant however it also serves the malls carpark levels so busy as. Lobby has the normal checkin counters but is also streamlined with self checkin & checkout computers. There's a forex machine but the rates are terrible. A robot is on standby to act as quasi room service staff. Our standard room was tight with deconstructed bathroom ie separate frosted glass toilet & shower cubicles with the basin/sink outside but hidden slightly with a slide out screen. It does work and means that the basin acts also as a kitchen sink. The 2nd room was entirely different and designed for disabled use. Much bigger with huge bathroom with basin inside. The rooms had uninterrupted views but oddly the 'deck' outside is not accessible with fixed glass & no doors. Wide work bench with lots of drawers which are needed as the narrow room didn't really allow for 2 suitcases to open out so meant having to put clothes into the drawers. Disabled room was big enough to open up the suitcases though. Nice touch is the skirting level night lights which allows nighttime toilet use without waking your partner. Usual tea making kettle & only instant coffee while the fridge only has water bottles which are free as well as the supplied covid sterilization packs. Usual hairdryer, iron with ironing board, slippers, robes, shampoo, lotion, conditioner, toothbrush & paste, lotsa hooks to hang towels. There's plenty of power points and USB ports although 1 USB port was mangled with its insert key missing. TV is served by the hotel LAN which was a little glitchy with some channels stutterering. Only CNN, Fox (US) and aussie ABC channel so would have been nice to have BBC for balance. No Netflix or Prime so connected our Apple TV box thru HDMI. WIFI has good reception but unsecured. Outside noise is minimized with double glazing but inter-room noise could be improved although our neighbours did go to bed at a good time. Our booking also included club access into the level 19 Club Lounge with free food and no alcoholic drinks (booze free from 5.30 to 7.30). Also serves breakfast but limited offering however its quiet and away from the masses and amazing views. Of course the rooftop infinity pool is magnificent with plenty of sunbeds and cabanas plus the bar serving BBQ burgers except that the pool filtration needed some attention as found floaties and bits in the water. The gym is small but does the job with some machines doubling up eg. chest press can be converted to shoulder press. Breakfast is served by the Makan restaurant on L10 & its a huge spread catering for asians and westeners alike eg. bircher muesli dim sims, laksa, bacon, chef made omelettes & even a automatic pancake machine (kids loved it!). The coffee machine is a bit insipid so top-tip is the machine right outside the restaurant door - makes a far better coffee! If bored with hotel food, go downstairs to Mall where there's the first Michelin Star Ramen restaurant is with its truffle ramen however its $S18 a bowl! Normal ramen is $S5!! There's a sandwich bar further down plus a supermarket in the basement. The mall contains a MRT station but outside is shopping nirvana with Ion, Ngan City, Paragon & the iconic Lucky Plaza where bargains reign! No laundry but there's is a laundromat (Ozone) in Orchard Plaza 10 minutes away - $S9 for 45 minute wash which includes detergent already inside machines. Dryers $S5 for 20 mins but takes some dollar notes to change in to tokens. To conclude, great location, food & amenities but standard room is tight and looking a bit tired. …
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Date of stay: December 2022
Value
Location
Service
Room Tip: Pool does get crowded with some guests reserving their spots with a towel but nowhere to be seen....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Me and a few friends came to Jen @orchardgateway for a stay and my trip was so splendid as the staff was super friendly and welcoming. However, the lifeguard at the pool, ‘Zul’ was the name kept playing with his phone and isn’t being responsible for the job. Called him several times to ask him some questions but no answer from the guy and I ended up asking the bar counter. Please address this issue to serve customers better. Overall, it was a pleasant stay.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Jen is supposed to be their hip designer brand of Shangri-La. It doesn't really work. The vibe of the public areas is more school cafeteria than hip hotel. The hotel is understaffed - long lines at check-in - and the staff appear demotivated. On the good side, the location is great and the bedrooms are clean and well appointed, if a bit small. The bottom line is that you can likely do better for less .
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Date of stay: January 2023
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Jennifer S wrote a review 7 Jan
We had a wonderful stay at Hotel Jen. The pool was fantastic, we swam every day. Location was ideal with SMRT being right underneath the hotel. Our biggest highlight was the breakfast team. We spent every morning with Mavis. She made us feel extra welcome and was helpful with our kids, tips on getting around Singapore and exceptional service. She was like a part of our family. Thank you Mavis.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Good location but slightly let down by the hotel itself. It is not anywhere near the standard to Shangri-La which it's supposedly affiliated with. Rooms are run down, very small and not a great outlook. The rooftop pool looked lovely however it was too busy for us to end up swimming. Gym was small too. Overall the hotel is fine but for the price that we paid, I don't think it was worth it and wouldn't stay again.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Great hotel, great central location, rooms are spacious and very well serviced. Several comments the check in and check out process is amazingly slow, I can never figure out how that can make such an easy process so slow and drawn out. I guess with the downturn in tourism, standards seem to have dropped, previously Club room occupants checked in at level 19, now its level 10 with the masses, the food standard at breakfast and afternoon, whereas the quantity and quality of drinks seems to have fallen off. overall enjoyed the stay.
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
An excellent hotel in the middle of the hustle and bustle of Orchard Road. We were a family of 21 people and the hotel catered for us very well. The check in was easy but you have wheel your own bags in trolleys which are not very good on carpets. The rooms are small but very functional. Great views from many of the rooms. The breakfast buffet was a welcome surprise with some of the freshest croissants and a range of Asian dishes as well. The pool area was the highlight and is incredible. Lastly, a shout out to Cheryl who helped arrange a birthday venue for my wife which (although rained in the main venue) went well for the backup venue.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Be prepared to carry your own luggage on not so stable trolleys for large bags
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Couldn’t recommend this hotel more. Great location with the train station right next door and great shopping around. The staff are all super lovely and helpful with tips on what to do when in Singapore (special thanks to Mavis!!). The pool is great. The rooms have everything you could need and are clean. Buffet breakfast is delicious with heaps of options. 10/10 all round!!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$214 - $271 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Orchardgateway Singapore
LOCATION
SingaporeSingaporeSomerset / Orchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
499
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Claim Your ListingJEN SINGAPORE ORCHARDGATEWAY BY SHANGRI-LA - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about JEN Singapore Orchardgateway by Shangri-La
Which popular attractions are close to JEN Singapore Orchardgateway by Shangri-La?
Nearby attractions include Lockdown Escape (0.09 km), Trapped Escape Room Singapore (0.3 km), and Orchard Road (0.1 km).
What are some of the property amenities at JEN Singapore Orchardgateway by Shangri-La?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at JEN Singapore Orchardgateway by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Singapore Orchardgateway by Shangri-La?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JEN Singapore Orchardgateway by Shangri-La?
Yes, parking is available to guests.
What are some restaurants close to JEN Singapore Orchardgateway by Shangri-La?
Conveniently located restaurants include Joie Restaurant - Meatless Cuisine, Lawry's The Prime Rib, and The Curry Culture.
Are there opportunities to exercise at JEN Singapore Orchardgateway by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JEN Singapore Orchardgateway by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Singapore Orchardgateway by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Singapore Orchardgateway by Shangri-La?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to JEN Singapore Orchardgateway by Shangri-La?
Many travellers enjoy visiting Battlebox (0.9 km), Fort Siloso (5.9 km), and Emerald Hill (1.1 km).