JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La

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Panorama at the Hotel Jen Orchardgateway Singapore
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Hotel Jen Orchardgateway Singapore
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₹26,451
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₹22,829
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₹19,206
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About

#111 of 352 hotels in Singapore
4.8 of 5 bubbles
Location
4.3 of 5 bubbles
Rooms
4.1 of 5 bubbles
Value
4.6 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.5 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
With elevated views of the city and situated right in the heart of Orchard Road, lies JEN Singapore Orchardgateway by Shangri-La. With so much to see, eat, shop, and do, explore the Lion City at ease with unmatched, direct connectivity to public transport and a wide array of shopping and entertainment options right at your doorstep. Unwind with rooftop living at its best with stunning panoramic views, award-winning infinity-edged pool, and elevated alfresco dining. JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment with hygiene and sanitation measures inspected by Singapore Tourism Board’s appointed assessors. The hotel is also among the first in Singapore to be awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas. JEN Singapore Orchardgateway by Shangri-La is the perfect staycation escape whatever the weather, from rooftop living with stunning panoramic views to elevated alfresco dining, we have a staycation for everyone. Shangri-La Cares – Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quiet
Trendy
Languages Spoken
English, Chinese, Malay
Hotel links

Location

277 Orchard Road, Singapore 238858 Singapore
4.5
4.5 of 5 bubbles3,381 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

JEN Singapore Orchardgateway by Shangri-La earns praise for its immaculate cleanliness and modern atmosphere, with a rooftop pool that offers stunning city views, a detail that guests often appreciate. The hotel's central location with direct MRT access is a highlight, making it a convenient hub for exploring the city. Service is noted for its friendliness and efficiency, despite occasional lapses in attention. While the rooms are modern with appreciated amenities, some guests find them to be on the smaller side. However, opinions on value for money tend to skew negative, with some travelers feeling the experience does not justify the cost.
Location
Central
Atmosphere
Modern
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Relaxing

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Detailed Reviews
Brigette wrote a review Oct 2024
Australia
+1
5.0 of 5 bubbles
Done lots of research and read numerous reviews, this is definitely a hotel of choice if you are looking for practicality without ostentatiousness, location and convenience, good quality food, friendly service without the formalities and of course, sunset at rooftop infinity pool without burning a hole in your wallet (compared with The Other Infinity Pool in SG). The family room is huge and they gave us two king size beds, lots of USB hubs and hangers, huge bathroom with joint showers and perfect fit bath, fine cotton beddings and duvets, tap for filtered water (slow but works), ice water machine on every floor. The buffet style breakfast was most commendable, serving probably world-first fusion pandan flavored Spanish style churros, authentic creamy Swiss Bircher and Ngnoya Laksa. Crowded after 8:30am. The infinity pool is no wonder award winning because the features and nooks ensuring the swimmer the best comfort when looking at the horizon or the sky, or getting a massage from the jets and whirlpool. Wish there are more cabanas. The gym is relatively small but has a view. The Somerset station is right next door, bus stop to Marina bay just opposite, bus to Sentosa just 5min away costing just under 2$SG one way. Vow. Countless restaurants in the same shopping - hotel complex. . In summary this hotel is for short stay urban type tourism, families, theme park visits, shopping…etc.
Read more
Date of stay: October 2024Trip type: Travelled with family
Room Tip: Breakfast gets very crowded after 8:30am
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La
Responded 2 Jan 2025
Hi there, Thank you for the JEN-tastic review! We're thrilled to hear you loved your ‘Stay, Dine, Splash’ experience at JEN Singapore Orchardgateway by Shangri-La! Can't wait to have you back soon to #LiveNewAsia with us again. Cheers, Team JEN Singapore Orchardgateway
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raymond Y wrote a review Jan 2025
5.0 of 5 bubbles
Firstly the staff at JEN Singapore Orchardgateway by Shangri-La are the best! They are very friendly, patient, polite and delightful.
We stayed at JEN Orchardgateway for 2-weeks, as a family of four.
The location was the best, the hotel is literally part of a shopping mall with an MRT within the same complex.
The famous Orchard Road can be accessed from one of the exits from the mall. The shopping mall within is huge and there are food eateries everywhere at affordable prices.
We were here celebrating several special family anniversaries and the JEN staff noted this from our booking info. They surprised us with lovely tokens of gifts for us to enjoy during our stay, we also received a few extra niceties as we were long stay guests.
We had adjoining rooms, which was great. The rooms were very tidy and a comfortable home base for our stay.
The buffet breakfast was always a good start to the day with daily changes to the the food offerings, you had the staples, but some delights that needed to be explored and excite the foreign taste buds.
There is a local laundry service, a couple of blocks away from the hotel that has token operated machines i.e., $1 SGD = 1 token. They have washing and drying machines.
There was a chill water and ice making machine on the common hallway and a vending machine if needed.
We saw in the New Year on the roof top bar area that also has a swimming pool. There are views of most of the city from above. The famed MBS is clearly seen on the distance.
You will love staying at the JEN Singapore Orchardgateway by Shangri-La, the staff are wonderful, the location awesome and transportation via MRT is a must.
Don't be afraid to use the MRT anytime of the day, it's safe, clean and the directions self explanatory. I'm sure the staff can help if needed.
Read more
Date of stay: December 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Go to the buffet breakfast earlier rather than later, as it does get busy. Use the MRT within the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La
Responded 2 weeks ago
Hi there, Thank you for the JEN-tastic review! We're thrilled to hear you loved your ‘Stay, Dine, Splash’ experience at JEN Singapore Orchardgateway by Shangri-La! Can't wait to have you back soon to #LiveNewAsia with us again. Cheers, Team JEN Singapore Orchardgateway
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
These reviews are machine translated from their original language. Show machine translations?
Daniel F wrote a review Jul 2024
Bern, Switzerland
4.0 of 5 bubbles
The hotel is centrally located with direct access to the metro station "Somerset".
The choice at breakfast was great, ea finds something for every taste. Worth mentioning is the “omelette station” and the “noodle station”, where the corresponding is freshly prepared on request.
The rooms are clean and well equipped but not huge.
Nevertheless, the space is good enough for two people.
What is great is that “purified water” is offered in the room directly from a second tap.
Extraordinary is the rooftop pool: great views, lots of berths and it has a bar.

It has fallen off that the toilet door in the room only to the toilet does not lead to the ceiling.
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Automatically translated
Date of stay: July 2024Trip type: Travelled with friends
Room Tip: Der Hoteleingang befindet sich neben einem Ausgang des Einkaufscenters. Die U-Bahn ist ein...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shun wrote a review Mar 2024
4.0 of 5 bubbles
I stayed here twice on business trips. Directly connected to a shopping mall and close to the MRT station, it is ideal for sightseeing. Although there are some Japanese guests, the main guests are Westerners and then Chinese (I can't tell where). Although there is plenty of pocket space to accommodate families, the rooms are relatively compact, as you would expect from the location and price. Both times the room I stayed in had only a shower booth.
Be sure to take a look at the infinity pool on the 19th floor at night.
The breakfast buffet includes noodle and egg dishes made on the spot, as well as fruit, so unless you're particularly picky, you'll be satisfied. It's a large hotel, so the atmosphere is quite lively.
You'll need to change elevators at the lobby level during peak hours, so give yourself plenty of time in the morning.
Singapore has an infinite number of hotel options, so your sense of value will come into play.
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Google
Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fryzac wrote a review Mar 2024
Wollongong, Australia
3.0 of 5 bubbles
The hotel itself is fairly stock standard. Breakfast is good. A nice rooftop pool bar with views of Marina Bay. The bed was comfortable. Some strange design elements have water pouring onto the floor during a shower. The basin is set so far back in the bench top that my children couldn't use it.

And this is the reason why this review was necessary is because I visited with my family of six. I got in touch with JEN 10 months ahead of our trip and advised that our trip would be difficult if our very young family were split too far away from each other. I again got in touch a month before we travelled to make this same request. The first email went unanswered and on the second time they "took note" of my request but it would be based on availability at the time. Which is apparently code for they will do nothing, no planning or room scheduling to make this possible. And lo and behold, they were happy to confirm our rooms on the same floor, albeit a hundred metre walk away.
Disappointing and lazy customer service. Over 500 rooms at this hotel and the front desk staff are quite happy to say no to reasonable requests because they seem so busy. Requests for extra towels were acknowledged but not followed up on. Late check out was requested and refused (after an email suggested I ask).
The pool was nice, but the clientele of this hotel were on the mature side, and while some smiled kindly on my children playing, there were more than enough looks of disapproval and people pushing past them to claim a spot in the lift.

My sister and nephew was also travelling with us and in a separate room, ironically closer to mine than my own children, and my young nephew fell ill and was crying loudly for 45 minutes at 9pm. The hotel sent a staff member to her room to action a noise complaint. Like a man at the door is going to help settle a sick toddler.

I won't be back and strongly advise any families travelling with children to reconsider staying at JEN Orchardgateway. There are many more family friendly hotels in The Lion City.
Read more
Date of stay: March 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Patience is a virtue.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La
Responded 14 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback with us. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Rest assured that we have forwarded your feedback to the relevant departments to ensure better guest experience in the future. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. May I kindly ask that you contact us directly for your future stay as I would like to oversee your reservation personally to ensure a flawless experience with us. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to JEN Singapore Orchardgateway by Shangri-La. Best Regards, Allen Khoo General Manager JEN Singapore Orchardgateway by Shangri-La
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patricia L wrote a review Sept 2024
+1
5.0 of 5 bubbles
Located in a perfect neighborhood in Singapore, surrounded by shopping, great restaurants and more, located on top of their subway system-the MRT and a major mall, this hotel is the perfect fit! It is centrally located to everything. My husband and I stayed here for a work conference. We had a package sent to the hotel in advance. It arrived and was given to us upon check in. For a minimal amount (approx $13 USD a night) we chose an upgraded room which was spacious and on a high floor. The hotel had everything you needed for your stay-international adapter outlets (no need to buy or bring your own or rent), an incredible breakfast buffet (pricey at almost $40 USD per person but beyond impressive and expansive), umbrellas at the front desk to borrow for rainy days (it rains a lot in Singapore), a gorgeous rooftop pool/bar/snack area, bikes to rent and robots named Jen and Jeni who run errands throughout the hotel 🤗. There was Starbucks coffee in the lobby as well. They even have luggage carts on every floor instead of one or two in the lobby as most hotels have. They honestly think of everything!
The staff at the Jen was outstanding. Anytime I had a question about how to get somewhere, order a taxi or other questions, they helped me with professionalism and a smile. The pool bar crew was also great! They made me a great Singapore Sling and you MUST get their fried chicken wings. They melt in your mouth and are made with an incredible crispy batter-yummm!!! I still think about them lol! The housekeeping team was great-always leaving the rooms impeccable. One day my hair dryer wasn’t working. They immediately came up to fix it and sent us a chocolate amenity as an apology with a personalized note. Very thoughtful!
The hotel property itself is not brand new, but they keep it up well. The only thing I can say bad is that you just take 2 elevators to get to your room. A bit annoying but I’m sure they have a reason why. I would definitely stay here again. I highly recommend!
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La
Responded 2 Oct 2024
Hi there, Thank you for the JEN-tastic review! We're thrilled to hear you loved your ‘Stay, Dine, Splash’ experience at JEN Singapore Orchardgateway by Shangri-La! Can't wait to have you back soon to #LiveNewAsia with us again. Cheers, Team JEN Singapore Orchardgateway
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dimit58 wrote a review Sept 2024
Perth, Australia
3.0 of 5 bubbles
Our stay was not the luxury experience we expected and for the price paid it was very disappointing. Having arrived from a stay at another Shangri-La this hotel lacked a great deal. We didn't receive the early check-in, room upgrade etc as our package stated. The room was very small, windows in desperate need of a clean and whilst a fridge is supplied it is empty with items needing to be be sourced from a vending machine which is fine if it is replenished, which it wasn't for our entire stay. Queuing for breakfast was tedious and the breakfast area was just chaotic. Sorry but we didn't have a luxury experience and won't return.
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Date of stay: August 2024
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La
Responded 2 Oct 2024
Hi there! Thanks a ton for your feedback! We’re bummed to hear things didn’t go as planned, but your input is super valuable for us to make improvements. We've passed along your comments to the right team to make sure we step up our game. We’d love for you to reach out to us directly for your next stay at singaporeorchardgateway@hoteljen.com — so we can make sure everything is spot-on for you! We’d really like to show you a better experience and hopefully have the chance to welcome you back to JEN Singapore Orchardgateway by Shangri-La. Best regards, Team JEN Singapore Orchardgateway
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Jan W wrote a review Mar 2023
Hyde Park, Australia
3.0 of 5 bubbles
The hotel is well situated on Orchard Rd, above a shopping centre and Somerset MRT station. However the main entrance can be hard to find because the taxi set down point does not have direct access to the hotel doorway and the hotel name is not evident .You are more likely to be dropped by the shopping centre entrance where a lift to the hotel is hidden behind a row of small sidewalk stores.
Our Club Deluxe room was large and clean with a fantastic view straight down Orchard Rd. No coffee machine and only 2 tumblers, no wine glasses. The shower was good but the separate toilet had no ventilation or fan.
We chose to have breakfast at Makan which had a very wide variety of food but which was very busy and crowded.
The Club Lounge on the 19th floor offered nibbles and drinks for 2 hours in the evening. Red and white wine, spirits but no bubbles.
The pool is spectacular but seemed to be so popular that it was very difficult to find a place to enjoy it.
Our real issue was that when we booked in September we sent 4 emails to the hotel saying that we needed a room with a walk in shower. No response so we asked our travel company to clarify. They also had great difficulty in getting a response but eventually were able to get a confirmation. On arrival we found we had been allocated a room with a shower over the bath and could not be moved until the next day. Not good enough because that would have meant no shower at all. Eventually they found another room and offered late check out and some hotel credit which we did not use.
On Monday evening as we checked out, I paid for a late checkout for a family member staying there soon (yes, you will have to pay for late checkout) and specifically asked for email confirmation. None has been forthcoming and I’m afraid experience has made us wary of their organisation and communication. I currently have no proof of the late check out beyond a credit card payment receipt.
Overall the hotel feels more Ibis than Shangri La.
Read more
Date of stay: March 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Keep copies of any emails you send to the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La
Responded 5 May 2023
Dear Guest, Thank you for taking the time to share your feedback with us. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Rest assured that we have forwarded your feedback to the relevant departments to ensure better guest experience in the future. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. May I kindly ask that you contact us directly for your future stay as I would like to oversee your reservation personally to ensure a flawless experience with us. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to JEN Singapore Orchardgateway by Shangri-La. Best Regards, Allen Khoo General Manager JEN Singapore Orchardgateway by Shangri-La
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rob P wrote a review Jan 2024
Wagga Wagga, Australia
3.0 of 5 bubbles
When you arrive you first have to go to the tenth floor to check in. From there, you go to another group of elevators to go up to your rooms. This means that every time you want to come in and out of the hotel you must first go down to the 10th floor go to the reception area and get on a different set of elevators to get down to the ground level.

The bed we had was king-sized and quite comfortable, the rooms though are very small so much so that I took my clothes for our four days stay here out of my suitcase and used the drawers and hanging space as living out of the suitcase just wasn’t feasible due to the lack of space.

The toilet and shower are a plastic modular type not a separate room to the rest of the hotel room. Water, pressure and temperature was fine.

The hotel is located on top of the shopping centre which made finding something for breakfast easy and access to buses was good because there’s a bus stop directly across the road.

I wouldn’t rule out staying here again, but I think I would try and find somewhere where I didn’t have to change elevators just to get in and out of the hotel.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La
Responded 14 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback with us. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Rest assured that we have forwarded your feedback to the relevant departments to ensure better guest experience in the future. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. May I kindly ask that you contact us directly for your future stay as I would like to oversee your reservation personally to ensure a flawless experience with us. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to JEN Singapore Orchardgateway by Shangri-La. Best Regards, Allen Khoo General Manager JEN Singapore Orchardgateway by Shangri-La
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mayu-flower3 wrote a review Dec 2023
Tokyo, Japan
5.0 of 5 bubbles
I stayed here for 4 nights on a trip to Singapore!
I arrived at Changi Airport in the morning, rested a bit at the airport, and headed out around 10am.
A room was available, so I was able to check in right away!
From the airport, it costs about $30 by GRAB in the morning, about $40 in the evening (Saturday night), and takes about 30 minutes.
The amenities were an American brand, which was nice (sorry, I forgot to take a photo).
The toothbrushes were also very comfortable to use.
There is a Somerset bus stop right in front of the hotel, so it is in a great location in terms of transport convenience (and of course, the MRT station is right in the vicinity).
Most of the hotel staff were nice.
I would definitely use this hotel again if I go to Singapore again!
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Google
Date of stay: November 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Doulltravels
Perth, Australia29 contributions2 helpful votes
No there is no shuttle to the hotel, but taxis are very efficient & affordable!
tinatina17 asked a question Jan 2025
Basingstoke, United Kingdom84 contributions25 helpful votes
When is the happy hour and how does it work?
Answer from Mrslater
Edinburgh, United Kingdom359 contributions163 helpful votes
Not sure we just did everything on the credit card
Raymond Y wrote a tip Jan 2025
7 contributions
5.0 of 5 bubbles
"Go to the buffet breakfast earlier rather than later, as it does get busy. Use the MRT within the mall that the hotel is attached too. "
Read full review
Blue Flamingo wrote a tip Dec 2024
24 contributions1 helpful vote
4.0 of 5 bubbles
"Free parting for hotel guests, hotel lobby at level 10"
Read full review
Heli T wrote a tip Dec 2024
Jyväskylä, Finland30 contributions33 helpful votes
5.0 of 5 bubbles
"Be at the breakfast before 8 am to avoid queueing"
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Y.C. wrote a tip Dec 2024
San Diego, California10 contributions
5.0 of 5 bubbles
"Book the club rooms for Lounge access. The 19th floor Lounge is excellent and a place for food and drinks in the evening. "
Read full review
Kilian R wrote a tip Dec 2024
23 contributions
5.0 of 5 bubbles
"JEN is on top of a mall - so it takes two lifts to get in and out. That can get a bit annoying, but its worth it."
Read full review
Not the right property for you?
There are more places to choose from in the Singapore area.
PRICE RANGE
₹19,031 - ₹23,483 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Orchardgateway Singapore
LOCATION
SingaporeSingaporeSomerset / Orchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
499
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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JEN SINGAPORE ORCHARDGATEWAY BY SHANGRI-LA - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about JEN Singapore Orchardgateway by Shangri-La
Which popular attractions are close to JEN Singapore Orchardgateway by Shangri-La?
Nearby attractions include Lockdown Escape (0.03 km), Orchard Road (0.1 km), and Trapped Escape Room Singapore (0.1 km).
What are some of the property amenities at JEN Singapore Orchardgateway by Shangri-La?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at JEN Singapore Orchardgateway by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Singapore Orchardgateway by Shangri-La?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JEN Singapore Orchardgateway by Shangri-La?
Yes, parking is available to guests.
What are some restaurants close to JEN Singapore Orchardgateway by Shangri-La?
Conveniently located restaurants include Lawry's The Prime Rib, Shisen Hanten by Chen Kentaro, and The Curry Culture.
Are there opportunities to exercise at JEN Singapore Orchardgateway by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JEN Singapore Orchardgateway by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Singapore Orchardgateway by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Singapore Orchardgateway by Shangri-La?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to JEN Singapore Orchardgateway by Shangri-La?
Many travellers enjoy visiting Fort Siloso (5.9 km), Chijmes (1.5 km), and Haw Par Villa (6.6 km).
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