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Hotel Jen Orchardgateway Singapore

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Traveller (2082)
Room & Suite (618)
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  • Excellent50%
  • Very good37%
  • Average8%
  • Poor3%
  • Terrible2%
Certificate of Excellence
Hotel Jen Orchardgateway Singapore is the most vibrant place to stay in Singapore. Right in the heart of the famous Orchard Road, its energy beats to the rhythm of the city. The spacious and bright rooms offer a host of thoughtful touches ranging from fast, free WiFi to PressReader. One of the not to be missed would be the sensational rooftop pool with panoramic views of the Singapore skyline.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Wheelchair Access
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Good to know
Centrally Located
Hotel links
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Special Offer:Book Direct and Save
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Full view
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
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Traveller rating
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Panadura, Sri Lanka
Reviewed todayvia mobile
Very bad experience traveled with my family for a holiday my sister booked the hotel and she did the payments what they did was they charged twice from my sister with out her consent and when we tried to contact them about the matter they were not supportive at all no one was responding to our emails, during our stay we asked for an extra water bottle since it was three of and a baby they gave us exactly 3 bottle of water and refused to give a extra bottle of water saying that is they are hotel policy we had a very bad experience in this hotel won't recommend
Thank yasilukk
andrew m
Reviewed today
Stayed in this hotel for three nights at the end of November 2018 as part of a Kuoni tour. The hotel is positioned directly above a MRT station and air conditioned shopping centre making travel and shopping within Singapore hassle free.
The hotel itself was clean and well appointed with helpful, pleasant staff keen to assist.
The rooftop infinity pool and bar area afford excellent views of the city while sipping a well made cocktail. Our room had all the usual hotel comforts although no view. Breakfast has a wide variety to cater for most tastes and has outdoor dining areas also.
Bit of a strange layout to the hotel but you soon get used to it. Well worth a visit.
Thank andrew m
Denver, Colorado
Reviewed yesterday
We were on trip to Singapore for Business and Pleasure. Hotel Jen is at a great location, easy to commute and in the middle of shopping area and places to eat. We love the breakfast selection but it closes a bit too early 10 am. We barely made it for the first morning. Rooms was great, super comfy bed and Gino robot room service was cute.
Thank tatumdesk
Singapore, Singapore
Reviewed 2 days agovia mobile
Hotel Jen is reasonably priced, taking into consideration with its strategic location which is just right at Somerset MRT or a bus stop just at the entrance of the hotel; it is surrounded by eateries and shops. Even if you did not opt for the hotel’s breakfast, there are eateries around the hotel to meet your needs, all meals, including supper even! The hotel pool is definitely a must go! The view is relaxing and with the poolside bar, you can just laze around the afternoon away if you are not doing any shopping. The walkway to the rooms are clean and has a pleasant scent. The room is clean and cozy. The view from the room is also great as you can overlook the city. The staff there are also friendly and knowledgeable and is always ready to assist. A great place to stay if you are having a holiday in Singapore or on a short business trip or just a simple staycation.
Thank JTQJ
Reviewed 5 days ago
We stayed at Hotel Jen for 4 nights and loved it. The location was amazing since it is attached to the Somerset MRT station and also to multiple Orchard malls (gateway, central, 313somerset). Some notable shops that are immediately connected to the hotel are Irvins Salted Egg chips, TokyoHands, and Don Don Donki (Don Quijote). It was also very easy to catch cabs or use Grab since there was a dedicated turn around area away from the busy road. The hotel itself was great as well. The staff was very helpful and friendly throughout our stay. Highly recommend this hotel for anyone wanting to stay in the heart of Singapore!
1 Thank JBruin10
Response from Hotel_Jen_Team, General Manager at Hotel Jen Orchardgateway Singapore
Responded 3 days ago
Hi JBruin10 Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed our central location, excellent service provided by our friendly staff and the little touch points we have in the hotel. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Questions & Answers
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30 October 2018|
AnswerShow all 6 answers
Response from crazysoccer | Reviewed this property |
You can't smoke in the room. But you can smoke either at the open area next to the pool or outside reception area.
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28 October 2018|
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Response from javier_por_el_mundo | Reviewed this property |
There is a balcony near the reception where you can smoke but it is not covered. There's also a covered place outside, at the far end of the main restaurant, on the same floor as the reception.
8 September 2018|
AnswerShow all 3 answers
Response from Karen_Teong | Reviewed this property |
No, paid parking availability.
Room Tips
"we were on floor 14 was very quiet"
1 week ago
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"club floor rooms is worth the extra money"
2 weeks ago
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"All rooms have a good view as the hotel part starts on the 10th floor"
3 weeks ago
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"Our room was excellent Superior City View"
18 Oct 2018
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US$ 175 - US$ 338 (Based on Average Rates for a Standard Room)
SingaporeSingaporeOrchard Road
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