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Hotel Royal at Queens

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Hotel Royal at Queens
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715 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Royal at Queens
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Showing 550: English reviews
Reviewed 20 November 2016

Hotel was really old (we stayed in level 14). This is a 4 star hotel (hard to believe). Beds were really uncomfortable, rooms were musty and really old. bathroom was really old and gross. bathtub and shower was in one and again was disgusting. i really did not like the room because it was so dusty and the rooms were...

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Thank Divya K
Lindstrom, Minnesota
Reviewed 18 November 2016

My wife and I stayed in this hotel for 3 nights last month and were not disappointed. The best asset of this hotel is its location. It is very close to most of the tourist spots in Singapore. It is reasonably priced and clean. For catholics, there is a catholic church right across the street. Plenty of earting places within...

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Thank caduceus13
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Good morning Sir/Madam Thank you for sharing your feedback which we deeply appreciate. We would like to apologise for the inconvenience you had during your stay. We value your opinion and see it as an opportunity to learn and improve. Sincerely Nordin Bin Mohamad E-commerce Sales

Cairo, Egypt
Reviewed 16 November 2016

The hotel is nice and has a great location, the rooms are very clean and comfortable. however, the breakfast was not so good, not much varieties and the food quality wasn't that good, it needs improvement. however, overall our stay was good, we really enjoyed our time there and we would go back again.

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Thank Looka88
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Good morning Looka88 Thank you for sharing your feedback. Please accept our sincere apologies you had during breakfast. We value your opinion and see it as an opportunity to learn and improved. Sincerely Nordin Bin Mohamad E-commerce Sales

Reviewed 5 November 2016

Hi We stayed here as a family in Oct. The hotel was good , breakfast good. Staff very friendly and helpful. The only problem I had was that in our room we only had 2 single beds but we booked a queen bed. They did offer us another room but that would mean we weren't with the rest of the...

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Helpful?
Thank Margaret H
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Good afternoon Ms Margaret Thank you for the feedback. We are happy that you had a wonderful stay with us recently and on behalf of everyone at Hotel Royal @ Queens, we are sorry that we are unable to fulfil your request for Queen bed. As per our booking terms & condition, all request subject to availability upon arrival and...

Adelaide, Australia
Reviewed 29 October 2016

We stayed at this hotel for 2 nights in October 2016. The hotel was very clean and modern with every facility we needed. The Hotel staff were very helpful and friendly especially the concierge The Location 2 minutes walk from the MRT rapid transport was absolutely great . We also had half price meals in the hotel restaurant

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Thank PcPete55
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Dear Sir/Madam Thank you for your feedback which we deeply appreciate. Sincerely Nordin Bin Mohamad E-commerce Sales

Gold Coast, Australia
Reviewed 26 October 2016 via mobile

Upon check in we were not welcomed the lady simply gestured that we should sit down. She asked for our passports and proceeded to check us in. During this process we were rudely interrupted by an Indian couple and the lady proceeded to help them with their inquiry which took 5 minutes or more then continued to check us in...

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Helpful?
Thank CLR-PA
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Good afternoon Sir/Madam We are sorry to learn of your recent experience and would like to apologise for the inconvenience and discomfort caused to you. This is not at all usual as our guest satisfaction is important to us. Your feedback will be addressed and we are taking all the necessary actions to prevent this from happening again. Thank you...

Singapore, Singapore
Reviewed 26 October 2016

room size and toilet size is good for 2 person to stay. the overall hotel furnishing is not new, so dont expect much. good for a short stay. walking distance from bras brasah circle line breakfast at hotel is local singapore food bed and pillow is too soft for my personal liking

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Thank GedK83
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Good afternoon Sir/Madam Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to improve. Please accept our sincere apologies. Sincerely Nordin Bin Mohamad E-commerce Sales

Hong Kong, China
Reviewed 6 October 2016

I stayed here for a weekend to attend a wedding in Singapore. Although I checked in late at night I still had to wait to be checked in. The check in process was efficient but with little pleasantries. The hotel had stairs at the front door and more stairs to get up to the lifts which isn't ideal if you...

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1Thank DanHK1103
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Good afternoon Sir/Madam On behalf of every one at Hotel Royal @ Queens. We would like to apologise for the inconvenience you had during your stay. Thank you for sharing your feedback which we deeply appreciate. Sincerely Nordin Bin Mohamad E-commerce Sales

Reviewed 25 September 2016 via mobile

We are a family of 5 and stayed in 2 rooms which were interconnecting. Both rooms were clean and well appointed. Bathrooms could use a slight renovation as both had shower over bath that leaked quite badly so the entire bathroom was wet. The buffet breakfast was great. Both adults and children found the selection great and quality was fantastic....

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1Thank Joanna B
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Dear Ms Joanna B On behalf of every one at Hotel Royal @ Queens. We are happy that your family had a wonderful stay with us. Thank you for sharing your feedback which we deeply appreciate. We value and see it as an opportunity to improve. I will convey this compliment personally to Mr William. Once again, thank you and...

Reviewed 10 September 2016 via mobile

We stayed in room 1237 4 niights ago and thecroom we were allocated was ubclean. The bath was dirty so after a packed day in singapore and a 14 hour flight we request for a room with a clean bath or for them to clean it. 20 minutes later they sent cleaners who didnt speak emglish and gestyred there was...

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8Thank Lara & Daniel w
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Dear Ms Lara & Mr Daniel Thank you for sharing your feedback and very sorry for the late reply. On behalf of every one at Hotel Royal @ Queens. We would like to apologise for the inconvenience you had during your stay. We will do our best to insure such incidents wont happen again. We have a reputation of keeping...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
We are a 4-Star smoke free hotel with 231 well-appointed guest rooms, including Executive Rooms, Junior Suite & Service Apartments that are incorporated with contemporary decor that caters to both business and leisure travellers. Strategically located in the City's dynamic business, financial, convention, cultural, entertainment, and educational hubs, our hotel is located close to places such as Suntec City, Raffles City, Chijmes, Singapore Art Museum, Bugis Junction, Bugis Village, Esplanade Theatres On The Bay, Marina Square, Singapore Flyer, Little India, Boat Quay and Clarke Quay. We are also conveniently located within walking distance to 3 MRT stations - Bras Basah, City Hall, and Bugis - with Bras Basah MRT Station being only 100 meters from our doorstep. ... more   less 

Additional Information about Hotel Royal at Queens

Address: 12 Queen Street, Singapore 188553, Singapore
Region: Singapore > Singapore
Price Range: ₹ 7,366 - ₹ 12,060 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Royal at Queens 3.5*
Number of rooms: 231
Reservation Options:
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Also Known As:
Royal At Queens Singapore
Royal At Queens Hotel
Hotel Royal At Queens Singapore
Hotel Style:
#37 Spa Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Royal at Queens staff and other travellers.
16 questions
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Questions? Get answers from Hotel Royal at Queens staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ensure Air Con control is functioning.”
 of 5 bubbles IvorPerth, 10 Jan 2017 | Read review
“I always prefer tiger levels and the corner rooms here are also away from the elevators”
  • Bedroom
  • Bathroom
  • Executive Twin
 of 5 bubbles 2abc, 6 Dec 2016 | Read review
“ask for a renovated room”
 of 5 bubbles 143divyak, 19 Nov 2016 | Read review
“Stay on one of the upper floors.”
 of 5 bubbles caduceus13, 17 Nov 2016 | Read review
“Rooms high up.”
 of 5 bubbles Jordan2001, 4 Nov 2016 | Read review
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