My first stay in Singapore and we booked five nights at the Holiday Inn Express after the hotel being recommended to us by family. We booked a twin room and on arrival were given a higher up room for a better view by the very welcoming and helpful check in staff. Room was small but had all of the facilities you needed - shower was excellent, towels and linen were changed daily. We found the hotel was close to the MRT, China Town, shops and restaurants with lots of public transport nearby. We had booked breakfast which was also very nice, staff in the restaurant were great and very attentive. The only issue I had with the hotel was guests leaving bags of food outside their rooms which were often left for a few days, we did have an issue with a few critters in our room and this was even in a higher up room, we had no issues with the cleanliness inside our room. On the roof deck is an infinity pool with a Jacuzzi and gym with panoramic views of Singapore. The pool could be used until late as well which was excellent after a long day in the humidity, even better being in the swimming pool during a rain shower! Although the rooms were small, the location, staff and amenities made up for it and I would absolutely recommend this hotel to anyone visiting Singapore.…
The outstanding: This is a beautiful property conveniently located in Clarke Quay with lush landscaping and a large, clean lobby. The breakfast area features an outdoor dining area which is well-maintained and foodservice staff were attentive and anticipated guest needs. Breakfast selections were diverse and featured staples including eggs, beans, pastries and local specialties which far exceeded expectations. The hotel features a rooftop Infiniti pool which offers breathtaking views of Singapore's skyline and is beautiful day and night. There is a beautiful temple across the street where monks can be heard chanting throughout the day and is definitely worth a visit. The so-so: Rooms at this hotel are TINY and not very clean. Upon check-in there were several stains on the sheets and a bizarre, white stain on the floor - which also didn't appear to have been vacuumed between guests. The maximum occupancy of standard high-floor rooms is two adults which still feels cramped. The restrooms feature a stand-up shower (but no tub) and have a bizarre sliding door-type contraption above the sink which opens into the room (and doesn't latch shut) and sometimes slides open randomly... including while the restroom is in use. Opportunities for improvement: The front desk and breakfast staff and housekeeping personnel were consistently polite and helpful, however cleanliness at the property was a constant issue. Guests routinely disposed of bags of trash in the hallways which went uncollected for several days attracting bugs and critters. Management was made aware of the issue, but it remained unresolved and piles of trash lined the halls for the entire duration of our stay. Walking through the smell of trash decomposing in 90+ degree weather wasn't great.…
The location of the hotel is very strategic and famous, clarke quay. Close to the MRT station, Central shopping mall, riverside restaurants and night life. The check-in process is very fast and easy. Thanks to Ms. Jia En, Kvishan and Eitheng. They are very communicative and helpful. Concept hotel is modern minimalist. Very well maintained and clean. The room size is not big but modern as well as the bathroom. The minus one only is the sink and shower are not tight. Breakfast with buffet with 3 coffee machines. The main course variety is very limited. If you are very busy and don't have time for breakfast, breakfast packages are available with the grab and go concept. The breakfast area is indoor and outdoor. In general this hotel is very excellent.
While the front desk and breakfast crew were outstanding, we were very disappointed by the very small size of the room. Hotels in Paris and Germany are larger than this was. The self service laundry convenience is not so convenient. There are three washes and three dryers to serve the entire property and were consistently busy. The location is convenient for walking to the Quay or Chinatown. Very easy to utilize a Grab also. Variety at breakfast was ok. Perhaps a stay for a day or two with the room size but a week stay was a bit much for how small it was. Very safe area, pool area kept well maintained and staff always had a smile. Be aware, they only do housekeeping in room every three days. If this is something that bothers you, move on.
This is my fourth time at this lovely hotel and it just gets better. When I stopped here en route to Australia at the beginning of April there we quite a lot of restrictions due the pandemic but the staff made everyone’s stay as trouble free as possible. On returning in May heading back to the UK virtually all restrictions were lifted , making my short stay even more pleasurable. The management and all the staff are an absolute credit to this hotel, nothing is too much trouble. I cannot wait to return.
Great choice that suits all needs. The hotel provide a modern, professional yet cozy atmosphere that indeed suitable for any kind of travel. If you are looking for a decent place to stay, comfy bed and not care much about the room size and amenities then this is perfect. Some points for your consideration. The hotel has a very nice pool if you line swimming (1) location is decent but need to walk 5-10’ to nearest MRT or Bus stops. It’s between Clarke Quay MRT and Chinatown MRT, good enough if you don’t mind walking. For shopaholic fans, you may really consider carrying many bags on the way home unless you decide to use grab/taxi instead. Bus station is nearest -4-5’ walking distance, has direct route to Orchard, Vivocity. (2) foods is tasty, big portions and served by the staff but not enough meat, just very simple dishes like stir-fry noodles, scrambled eggs, toast etc - around 6-10 to choose from (Apr’22). (3) gym facilities isn’t great just running machines. However, considering this is just a 3.5 star hotel, decent facilities located in expensive Singapore, I’d rate 5/5 given the cost…
It is the second time I have stayed at this hotel, loved it as we did the first time, the room was a nice size and had a great view of the city and the sunrise each Morning, staff were friendly, breakfast even with some covid restriction in place was still excellent with a mix of cereals, toast, cooked food and fruit as well as orange juice and coffee, if I was staying in Singapore again it would easily be my choice, situated beside Clark Quay it is close to the Fort Cannon and Clark Quay MRT stations, also a nice stroll along the rive to the city
We stayed in this hotel for 30 days. What a horrible mistake to have paid for it. - Breakfast: inedible, disgusting. I can bet you get better service and food in prison. Powder eggs, the lowest quality bread, super sweet cartoon juices, basically you can't eat anything from this hotel. The manager should be ashamed for serving such an unhealthy and bad quality food to the guests. You get served by incompetent staff, they treat you like a prison inmate. They are clearly not well-trained to work in a hotel, they could barely speak English. At the breakfast you will experiment what is to be in a refugee camp, a lot of people in line with B.O (body odor), horrible smell, they do not respect the minimum social distancing, staff does not care! - Room: minimal size even for Singapore standards. Cleaning was made whenever they felt like it. - Technical staff (IT-aircon) should shower before entering to the rooms. We had the same problems with the wifi guys, they sent 2 guys, we could not handle their body odor! Incredible, like they did not take shower in ages. After 5 minutes we had to leave the door open for a while trying to get the smell out of our room. The manager, Ms. Sue is clearly incompetent for this job. It's unacceptable to hire people that smell so bad, at least provide them with clean uniforms. She is in charge of the breakfast as well. - Customer services, 1/10. Called to get clean towels, it took app 1 hour and 3 calls. They do not have a proper training. Clear mismanagement problems. - Location is good. I would not advise anybody to stay in this hotel. Expensive, full of construction workers, horrible disgusting breakfast and INCOMPETENT MANAGER /STAFF!!!…
Don’t stay here!!!!,, I booked and nothing tells you that the breakfast is disgusting and almost inedible, when you book in and pre pay your accomodation like it did $2500 for 6 nights, no one tells you that you that you must pay a deposit even when you have paid for your accomodation up front, or your laundry will be withheld until such time as you pay for it, if i was told this when i dropped it off i would have been ok, but i drop off for the second time(first I’ve all good laundry gets delivered on time) second time I get home and no laundry i have to go out with customers, no advice as to why, I’m in a hurry!!, i get home after dinner to a note left at my door to say until i pay for my laundry it will not be given back to me, nothing pre warns you of this. I get down to see the duty manager and he tries to tell me it is my fault fo not paying a deposit, when I checked in there was not discussion of paying a depart as i had prepaid, equally no one advised me that services and my personal property will be withheld until i pay. Now i can happily pay so i go down to reception and pay then the manager tells me that they have no idea where my laundry is and that its not their fault. Breakfast is on the website depicted as a wonderful buffet, the reality is its a disgusting mash of poorly cooked scrambles eggs, toast that is undercooked, beans that are served cold and spoons used to serve multiple items also contamination occurs. If you thin you are getting a good deal by stayin here let me tell you that you can pay the same money for far greater services and faculties at boutiques hotels Probably the greatest example of deceptive conduct i have ever received and the staff just don’t care!!! Please don’t stay here protest against places like this we work too hard for our money to give it to horrible places likes this…
Room was ok and there are restuarats and a supermarket around 10/15 minutes walk. The nearest MRT is the same distance and I found taxis and Grab service plentiful. The hotel dealt with Covid restrictions properly and I felt safe throughout.
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