Today we had an excellent High Tea at The Fullerton. Unbeknown to us this week is part of Chinese New Year and the High Tea was themed around this. The food was outstanding and the service impeccable. The ambience in the courtyard area of this historical building was wonderful. We would recommend both Singapore and Sydney Fullerton for High Tea for any occasion.
Simply fall in love immediately after entering this famous Fullerton Building at the center of the city! Every corner is full of history!!! The staff are very nice and helpful! They first surprise us by arranging special decoration inside the room (I only mentioned to the hotel restaurant that my afternoon tea is for celebrating our anniversary but I didn’t tell the room reservation!) with two lovely bears holding the balloons (and we can take them HOME!!!!) There is complimentary update and the room is clean, capacious and comfy! Thanks Kate, front desk staff, for helping me assisting me to finish an urgent document at work by printing the document hard copy for me and guide me for postage back to Hong Kong ! Excellent service. I MUST thanks Albert in the Courtyard at the lobby of Fullerton. He saved me from misunderstanding the hotel!!!! I written to the restaurant 2 mths prior arrival to book their famous afternoon tea for anniversary celebration and I really had extremely high expectation bez I am fan of afternoon tea!!! I was so frustrated and furious when I start eating the tea as the taste was sooooooo horrible and unacceptable until I cannot tolerate … my hubby saw that we are having a different set from other people…. We were given a vegan set!!!!! Albert came to assist us and letting us know that according to their record, we have requested that ! We were sooooo puzzled and shocked!!! He really handled this very nicely and gave us a complete new afternoon tea set and new coffee/ tea to relieved our emotion ! Later, we searched back the email that at the very very beginning I told the reservation team that I am interested in their plant- based menu (which I don’t realised it is a completely vegan set when I looked at the menu two mths ago) ! I really highly appreciate Albert professional handling of guests and customers that he didn’t make me feel bad even eventfully I found out it is my mistake to cause misunderstanding. The way he served us make us feel not so embarrassed and saved our anniversary celebration! He told just we still have time to enjoy ourselves ^^ I feel so good for his hospitality!!!!! Experienced staff like Albert with kind heart and hospitality is what an excellent hotel should treasure and value! Thanks a lot for saving our celebration and my impression to Fullerton (not to misunderstand bez if my own mistake)…
Amazing service. The staff go extra mile to satisfy all of our needs. Especially in the lobby lounge, my favorite is Lalikumar is by far one of the best hotel staff I have ever met. Fullerton is not just about the rooms. The staff gives the hotel the stars.
I had the privilege of staying at the Fullerton Hotel for 6 weeks when I moved to Singapore. With its downtown central location , I was able to explore my new found home and it’s surroundings. Mr. Valent Tan , my customer advisor, and the professional staff of the hotel went above a beyond my service expectations and ensured my stay was perfect. I once again had the opportunity of staying in the hotel over night on Jan 16th and again, felt the warm welcome and hospitality of Valent and his team. I strongly recommend if you come to Singapore, stay in the iconic Fullerton Hotel. Erik Vandegrift
It was the best experience ever!! Chanla,Zep and Ryan were excellent. They were attentive, kind sweet and very very elpful. Superb and personalised treatment. Excellent whisky tasting offered. Will definitely be back!!!
Had an great stay here with my wife and 5yr old son. Good central location, friendly staff, spacious room. There was a huge choice for breakfast which was tasty. The place has lots of history and heritage I would definitely visit again and recommend.
We stayed at the Fullerton for 3 nights on our way back to the UK from a 3 week trip of a lifetime to Fiji and Australia. I had planned to propose to my partner in Fiji, but plans went completely wrong out there for the proposal and I'd rearranged to propose at The Fullerton. Firstly, the Hotel is absolutely beautiful from an architectural perspective and is matched by the service. Having stayed in hotels all around the world I'm struggling to think of one that I felt happier staying in. It was all just perfect. An actual real 5 Start hotel Experience. I'd go back to The Fullerton every time we go back to Singapore, especially because it has such special significance to us after our engagement. One thing worth noting is that the pool is north facing so doesn't really get the sun until late morning, early afternoon so morning sunbathing isn't the best idea if you're looking to bronze yourself!…
Heard good reviews about the hotel so decided to try it for my holiday in Singapore. Had to say I was disappointed. Needed to wait and ask for help at the concierge. No initiative. Arrived in the morning and staff were quite unfriendly. Room was more on the older side compared to other hotels I have stayed at in Singapore. Breakfast variety was limited and taste was average. Will probably not return in the future, there are better hotels with better service for this price point.
We met with our daughter at Changi airport on 27/12/22 as she has travelled from New Zealand and us from Manchester via Dubai.On arrival at around 1000 hours at the hotel we were pleasantly surprised that our Heritage double room was ready, this included a bed settee for our daughter. We unpacked and then wandered out explore the local area and along the riverside came across the large number of bars and restaurants we opted to have a drink in "Harry's" which must have had an impact as we ate or drank there most days/nights. The Fullerton has a fantastic heritage and is ideally located for everything you could want to do in Singapore. We did both the Hop on/off red and yellow routes which is most informative from then on we did a lot of walking to explore deeper. Taking in the battlebox in Fort Canning - had a really good tour guide who made the talks most interesting, The Botanical Gardens where we had a tropical downpour - which actually enhanced our visit. We also walked from the hotel to the beach which was a bit of a challenge in the humidity but well worth it. Singapore has some wonderful parks laid out to cater for the pedestrians and those on other forms of transport, bikes, skateboards, roller skates and the space is shared with respect for mutual users. Breakfast in the hotel was excellent and we ate at our leisure sampling many choices that are provided daily. We chose to eat lunch & dinner away from the hotel and ate at many different restaurants within walking distance. We managed to get a good viewing point from the Cavanagh Bridge which is right outside the hotel to see the fireworks and drone display on Hogmanay which was something to behold. I used the hotel gym every morning before setting out on our day's activities which has a wide range of aerobic and cardio equipment. We did have lunch in the hotel prior to our departure on 04/01/23 which was reasonably priced with a varied choice and was excellent. All the staff in the hotel were courteous and informative and actually seemed to enjoy providing a high standard of service delivery on all aspects. If we were to return to Singapore the The Fullerton would undoubtedly be our hotel choice. Many thanks to all the staff and management for a truly relaxing break to set us up for the rigours of 2023 and all that may bring. Happy New Year to you all!!…
The Fullerton Hotel, site of our April BoD Meeting is truly an amazing 5+ Star Hotel! The staff in the Straits Club are super wonderful, Ryan, Joshua, Crystal and the rest of the names I didn’t catch are as well. Our Housekeeper was the best service and I was in the hotel Biz for 40 years so I’m a tough critic. The F&B in all areas was so delicious and the service was great. Kudos to the GM, Mr Gino Tan on assembling such a wonderful staff. I cannot wait to return this April 23-26!!