Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Strategically located in the heart of the Garden City, Carlton Hotel Singapore offers 940 elegantly designed rooms and suites spread across the Main Tower, Executive Wing and Premier Wing. The hotel provides cosmopolitan amenities such as the Premier Club Lounge, Executive Club Lounge, swimming pool, gym and 13 outstanding function rooms, creating a seamless and enjoyable stay for our guests. Indulge in the finest cuisines at our award-winning Wah Lok Cantonese Restaurant and all-day dining restaurant, Café Mosaic. Relax at Tuxedo Café & Pâtisserie with freshly brewed specialty coffee and handcrafted pastries. Every part of the hotel experience is crafted to celebrate modern Singapore and is dedicated to the comfort of our guests.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Carlton Hotel Singapore garners commendation for its immaculate premises and well-appointed rooms that foster a serene and elegant atmosphere. Guests frequently acknowledge the hotel's strategic location near key attractions and transport links. Although the staff's professionalism and dedication often receive high marks, some guests suggest that the level of service could be elevated further.
While the spaciousness and comfort of the rooms are highlights, travelers note the absence of modern amenities like USB chargers. Despite its many strengths, the hotel's value proposition is occasionally questioned, with some guests expecting more for their expenditure.
Location
Convenient
Atmosphere
Tranquil
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Professional
Amenities
Satisfactory
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Hi.. To begin with, I must point out this review is not about the Hotel per se - more a case of be warned about making your booking. DO NOT USE any site which has "Guest Relations' or "Guest Reservations" added into the title. I googled the Hotel site and entered "Carlton Hotel Guest Reservations'- .. to cut a long story short- whilst my on-line amount for the evening totalled $AUD 540.00 - the bill on my credit card was in excess of $AUD 940.00. The Hotel did not accept any responsibility- other than to advise - I had made my booking NOT with the Hotel. Yes - they had my booking - but it was via a third party and they could not cancel. So... my 'VERY GOOD rating is solely based on the assistance and patience of their Senior Duty Manager - ADRIAN TEO and his staff. They did try their best, they did go the extra yards and I believe were genuinely distressed their site had been hacked. Whilst we did not receive any refund- an $AUD 940.00+ a night is an expensive lesson - Mr TEO did provide complimentary Breakfasts and other services in an effort to offset the less than favourable experience. Please note, this is maybe the 15th time over 20 years I have stayed at this particular Hotel - it is ageing and significantly so.. but the location and ease of accessing items of interest makes it my choice time and time again. Be careful out there.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nice room and as always in Singapore - top cleaning.
Only small complaint is a rather noisy aircon. It was the old type, which switched on and off, and there was no doubt when it had switched on.
The location is fantastic. Raffles is 50 meters away, so the traditional Singapore Sling can be reached in less than a minute. With public transport around the city, the location is also right in the middle of the hub.
Singapore is not cheap, but in relation to the price a really, really good buy, and certainly the place we choose in a possible case. new visit to Singapore..
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Beautiful hotel with a stunning lobby centerpiece. Our room was spotless and comfortable with a view of the city and sea. The employees were always available and willing to help with anything we asked. The pool area was spacious with lounges and umbrellas and the gym was filled with state of the art equipment. We walked across the street to Raffles City to access the mrt and shopping. Across the other side of the street is Chijmes. The location is literally steps away from all forms of transportation. We enjoyed the complimentary buffet breakfast and the hotel guest discount for the weekend seafood buffet.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Darren Ware, General Manager at Carlton Hotel Singapore
Responded 13 Feb 2024
Dear Bakesie, your First Class review brought a smile to the team when it was shared with them. Your positive recognition of the lobby centerpiece, great employees, great gym and the accessible location are all sincerely appreciated. Thank you truly and we look forward to your return in the near future.
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Ok, the room is a good size, housekeeping did a good job, there is a nice pool and gym and the lobby has some comfy chairs. If you are going to Singapore the Carlton is a solid choice taking value into account. Why only 3 stars? I arrived at 7am after a long haul flight from Europe that left there in the evening. I barely slept on the flight and was exhausted when I arrived in Singapore. I asked for an early check in but I was told that the hotel was full and I would be able to get in at 12:50 pm at the earliest. Ok, I collapsed in the lobby and fell asleep. I decided to ask reception at 11 am if my room was ready, and lo and behold, it had been ready since 10am! Why would they tell me that there was no chance before 12:50 if that was wrong? I found this lack of kindness and service very annoying since it would not have cost the hotel anything to be honest and at least tell me I could check with them after 10am. Did reception staff not feel like doing their job? I am truly confused.
The room was in the old building and their was a faint musty smell but it was ok.
I did stay in the new building in February and was nice apart from a really strange quirk in the bathroom. When you walk into the shower/bathtub area the shower is on your left and the bathtub to the right. The soap and shampoo dispensers are fixed to the wall to the left of the shower. Therefore if you want to use these while taking a bath you have to step out of the bathtub to get these and get back into the bath again. Very annoying and inconvenient. This arrangement is just thoughtless and stupid. The shampoo and soap should have been placed in an area that is easy to reach from the shower AND bathtub. Failing that, the soap and shampoo should be in portable containers, not fixed to the wall. (For reference this room was on the 8th floor.)
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 4 nights, hotel is in a great location and worthy of a 3.5 rating but trip advisor doesn’t allow that and in our opinion not quite worth a 4.
The lobby is beautiful and smells great as you enter and the breakfast is good with a reasonable spread of different items. Had a room in the premier wing and the view over Raffles hotel and onward towards Marina Bay Sands hotel was good.
The room smelled strange every time we entered with a kind of weird musty smell which was quite off putting and never went away during our visit. Two out of three days the tea and coffee was not replenished and there are no spoons in the room just wooden stirrers which feels a bit cheap. One day we came back to no soap or hand washing products in the room at all and had to ring housekeeping for some and I’m doubtful that the bath was cleaned during our entire stay.
Overall OK stay but definitely could be better.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlton Hotel, General Manager at Carlton Hotel Singapore
Responded 12 Feb 2023
Dear sunshinegirl021 Thank you for the review. We are sorry to hear about the issues you have faced during your stay and your feedback will be passed to our respective teams for a thorough review. We hope this has not marred your impression of us and we hope to see you again where you will find our service much improved. Warmest regards Carlton Hotel Singapore
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Modern hotel with large rooms. Bottled water is replaced in the room every day and a fridge to keep it cool. Very clean and shampoo and conditioner provided. Toothbrush and toothpaste provided which was useful as our suitcases didn't arrive with us due to not making the transfer flight. Reception let us know they arrived on Christmas Day. Excellent location, opposite CHIJMES, and next door to Raffles. Loads of bars and restaurants on your doorstep, including Orchard Road. The only downside was that the lighting in the bathroom area was poor, which made apply makeup difficult. Also, you couldn't open the shower door if you had a bathmat down and it didn't have enough clearance. We had a very enjoyable 4 night stay.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Darren Ware, General Manager at Carlton Hotel Singapore
Responded 25 Jan 2024
Dear Angiefraggle, thank you sincerely for taking the time to share your positive review with us. All the positive aspects from modern rooms to excellent location is highly appreciated. Thank you also for highlighting the lighting in the bathroom and the shower door. We will definitely look into the points for further improvements. Thank you once again and take care.
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I often stay at this hotel and am generally happy with what’s on offer. However, a four night stay at $2,500 excluding breakfast, with an empty minibar, and no room service available does not seem right. But that’s what it was. Apparently you can’t order room service. There are several QR codes dotted around the room (great for millennials and kids I guess) which direct you to go to the bar downstairs. When you ring “In-room dining” they say it’s on a QR code, which then directs you to “get dressed” and go to the bar downstairs. They don’t even offer to take any sort of order. Presumably the policy is to try and get guests to pay exorbitant prices in their in house facilities. Cost savings are great, as staff don’t need to bother delivering food to rooms. Additionally - the bathroom taps were damaged, the mirror had someone else’s lipstick (not nice) on it which I cleaned off. One of the nights was $850. Wow. What is going wrong with what is normally a top notch place to stay.
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Date of stay: November 2024Trip type: Travelled on business
Room Tip:Think again.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I quite enjoyed my short 5 night stay at the Carlton. It is located in the business district and right across the street from a mall and MRT Station City Hall. Check in was at 930pm and was a breeze. My room was the Executive King room which was spacious, cleaned daily lovely bathroom and they even loaned us a transformer so i could use my steamer. The room came with complimentary tooth brush, shower gel shampoo conditioner cotton balls and Q tips. This room had a bath and a separate shower. Im not a foodie I eat what i like ..the same thing every morning..so breakfast in my opinion was great..lots of choices. There was an omlette station. Bacon, sausages hash brown cream spinach, noodles breads cheeses stuff to make a salad cereals oatmeal, muffins cakes, and fruits galore. Staff was friendly helpful efficient and this all ammounted to a great stay. I was originally booked to stay in Hotel Mono in China Town and im so happy i ended up changing to The Carlton Hotel!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Darren Ware, General Manager at Carlton Hotel Singapore
Responded 8 Jan 2024
Dear Hottyho, thank you deciding to change your hotel choice, truly appreciated. Very happy to know that you loved your stay with us. Thank you for highlighting all the positives, ranging from the spacious room, amenities, great breakfast, efficient staff and accessible location, all truly appreciated. We look forward to your return in the near future.
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Staff was friendly and service worked. It was really nice to get ice delivered to your room. There was also empty fridge in the room where you could put your own drinks and snacks. Room was quiet and we liked the location. Near to Chinatown and Little India and Raffles city shopping mall where you could find many restaurants and shopping.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Darren Ware, General Manager at Carlton Hotel Singapore
Responded 10 Apr 2024
Dear596aleksik, the location of the hotel truly is accessible to many of the places to visit in Singapore when you are here. My team were delighted when i shared your review with them. Thank you for your positive review and validating their effort they put in, on a daily basis. We appreciate you choosing to stay with us and we look forward to your return in the near future.
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Felt very good at this hotel. I visited Singapore for the first time and stayed here for a week. The main purpose was to watch the World Chess Championship at Sentosa and do some sightseeing.
Right from the beginning of the stay, this hotel provided a nice experience. I arrived very early as my flight arrived in morning. The kind person in the front desk provided me a room within a short waiting duration even though the checkin time was several hours away. He also provided me with a room upgrade. Thank you. I initially only planned to stay for 3 days but because the hotel room was good and I wanted to experience Singapore even more, I extended my stay by 5 more days :) The room was very spacious and I felt good that I went for this hotel instead of some slightly cheaper hotels with much smaller rooms. This hotel is ideally located close to the Raffles Hotel and I enjoyed the daily night walks when it is a bit more nicer.
As I’m about to leave the hotel, another kind person in the front desk, Eddie, who displayed genuine warmth, and also provided me with the option to take a shower, as I checked out in the noon, and he went out of his way to provide me with an option very late in the night as I have a early morning flight to catch. I took a good shower and it keeps me fresh for my flight. Thank you Eddie! :) Thank you also to Viji for being very accommodative of my various requests with my luggage, charging my phone, water bottles, etc. Thank you Viji! :)
Overall I had a very pleasant stay. The ground floor hall was a nice place to sit and spend some time. Thank you. I will plan to stay here again when I visit Singapore!
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Date of stay: November 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Darren Ware, General Manager at Carlton Hotel Singapore
Responded 8 Dec 2024
Dear deshkanna, at the outset, thank you for choosing to stay with us. I know that guests have many options in Singapore, so Thank You for choosing us. I am very happy to know that we provided you with a positive experience. I have shared your comment with Eddie and Viji. They were both delighted to hear about it. I am find out who the person at check-in was and will definitely pass on the positive comments as well. Thank you for all the positive comments once again and we look forward to being of service in the near future.
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Breakfast closes in hotel around 10am; however, there is a coffee cafe inside hotel which also sales a few breakfast items. Also across the street in the mall on bottom floor there is a famous breakfast place there. There are a variety of food places around the hotel.
Im sure they can accommodate an additional person (I’m presuming a child). The hotel’s standards are so high that this cannot be a problem. You will need to check re extra cost.
There are more places to choose from in the Singapore area.
PRICE RANGE
₹15,341 - ₹21,598 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlton hotel singapore, singapore carlton hotel
LOCATION
SingaporeSingaporeCity Hall / Downtown Core/Downtown Singapore / Central Area/City Area
NUMBER OF ROOMS
940
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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