Four Points by Sheraton Singapore, Riverview
382 Havelock Road River View Hotel River View Hotel, Singapore 169629 Singapore
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About
#72 of 386 hotels in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice
Located at the tranquil part of the iconic Singapore River in the quaint Robertson Quay, Four Points by Sheraton Singapore, Riverview is close to the CBD, Chinatown, the well-known shopping enclave of Orchard Road, popular entertainment and nightlife districts – Clarke Quay and Boat Quay and other attractions, such as Gardens by the Bay, Marina Bay and Singapore Botanic Gardens in Singapore. It is also within walking distance to Tiong Bahru, a heritage estate offering unique and contrasting new and old Singapore experiences. Featuring 476 modern and stylish guestrooms and suites with contemporary designs, you can enjoy magnificent panoramic city or river views. With an outdoor pool, all-day dining restaurant, two 24-hour fitness centres and complimentary Wi-Fi throughout the hotel, we have all the fundamental needs for your stay.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Kids stay free
Taxi service
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Telephone
Bottled water
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Quiet
Languages Spoken
English, Chinese, Malay
Location
98Great for walkers
Grade: 98 out of 100
92Restaurantswithin 0.5 km
20Attractionswithin 0.5 km
Contact
382 Havelock Road River View Hotel River View Hotel, Singapore 169629 Singapore
Getting there
Telok AyerSingapore Mass Rapid Transit20 min
1420Reviews82Q+A100Room tips
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Four Points has always been my #1 hotel in SG and I have stayed there for years while on business travel. This trip, I have booked the same hotel for my family as we were there for 3 days on holiday - the experience was world-class and for that, it is also now my family's #1 hotel choice in SG. From warm greetings upon arrival, to ensuring my needs are promptly addressed during my stay, the team knows how to make each guest feel special. Thank you so much Four Points for your attentiveness and your warm welcome - I can't wait to be back.
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Date of stay: January 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favourite
Stayed 3-nights for a casual business trip in this hotel and it was surprisingly great. Positives: 1. Location definitely is a highlight here, plenty of restaurant and bars around the Riverview area. It's also good if you want to do a morning walk/run along the river. 2. Hotel room is a bit small but it just works for me alone. Decent amenities, iron+iron board, hairdryer, etc. all decent. The cityview from 19th floor is amazing. Decent noise isolation too. 3. Services are great, from the front office, housekeeping, and waiters/waitresses both at the Best Brew & Kitchen and Eatery. Excellent! 4. While there aren't many extra perks offerred for Elite member status, I think the inclusion of free 5-drinks everyday during happy hour (6-8pm) is much appreciated. The Singapore Sling that I had during the National Day was good. I also had the Mookata set for 2-person and it was a good experience. The lunch set menu at Eatery is also surprisingly decent, I like the Nasi Goreng Istimewa and the Seafood Mee Goreng. Negatives: 1. You may want to reduce the excessive use of desinfectan, I can smell it all over the place in my room. I understand Covid-19 is still a thing even in Singapore, but maybe you can reduce the smell a bit by using natural essential oil or something that doesn't smell like a hospital. 2. While the breakfast buffet has plenty of options, I found the salad bar is very lacking. Only greens, babby tomatoes, and beetroot. No other condiment such as brocolli, corn, red bean, cucumber, onion, etc.…
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Date of stay: August 2022Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview
Responded 14 Aug 2022
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your great stay experience It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the operational team as a way of celebrating the great guest experiences we delivered. Additionally, we highly appreciate your constructive criticism of our room condition and breakfast buffet line. We have shared your feedback with our Housekeeping and F&B team for further improvements. Once again, we appreciate you taking the time to share your feedback. It was a pleasure serving you, and we look forward to welcoming you back to the hotel again soon. Thank you! Sincerely, Wendy Goh Four Points by Sheraton Singapore, Riverview
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Journey06196508543 wrote a review 16 Jan
very disappointed with the fact that the hotel sold the nice pool area with a bar, no sun nobody working in the bar. This is the main reason I booked the hotel. Besides this the hotel is pretty good value, the bfast buffet isnt very good quality.
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Dont book based on the pool and pool bar, it never sees the sun and there is nobody to serve you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My family went for a New Year Eve dinner at their Chinese restaurant. This hotel had been given 4 stars by Expedia. I would not assign anything more than 3 stars. Their automated car park system was so antiquated. The system refused to accept the presently rolled out Ez-link Motoring Cash Card which can be used for Electronic Road Pricing and all other car parks. By rejecting my valid card, a tailback of at least 4 cars ensued. It was so embarrassing. I had to buzz for help. The senior parking staff did not even realize that their system does not accept my card. I had to agree to pay cash at the reception before departing. I subsequently parked in Basement 2 and had to climb 2-3 flights of stairs to reach the Hotel Lobby. After a quick dinner lasting just over an hour, I went to the reception and had to explain my case. The male staff on duty then called the senior parking staff who then took $6 from me for parking charges without issuing a receipt. Marina Bay Sands charges less! The whole process of clearing my parking charges had taken nearly 15 minutes. There was absolutely no work around processes for what I would deem to be a non-unique case. I would not return to the Hotel out of trepidation of repeating such a horrendous experience. In this case, the Sheraton brand does not deserve a premium rating.…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Four Points Singapore is a hotel that Always have a place in my heart as i have been staying for quite a number of years. The Team Members at the hotel never fails to recognise me (even though they always address me wrongly). Team Members always know my room preference and always make my stay as comfortable as possible especially those at Best Brew who knows my favourite drink. My Favourite Team Member has to be Huei Sim who always make my stay memorable and extremely comfortable. Arguably one of my favourite person in the whole "SPG" chain in Asia. 1 thing i hope is they will serve Starbucks Coffee for Elite Members during Breakfast. Overall, a hotel i will visit again and again.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview
Responded 15 Dec 2022
Dear Thehistoryprofessor7, Welcome back to Four Points Singapore! On behalf of the entire hotel team, I want to thank you for sharing your great stay experience It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are thrilled that our guest service manager, Huei Sim, was able to enhance your stay experience! We will take your suggestion regarding Starbucks Coffee for Elite Members into consideration. Once again, thank you for staying with us. We appreciate you taking the time to share your feedback. It was a pleasure serving you, and we look forward to welcoming you back to the hotel again soon. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable stay, newly renovated rooms, AMAZING breakfast buffet. I did not expect all these judging from the exterior of the hotel, but here they are. I know hotels like Ritz-Carlton or Fullerton may get all the fame in the hospitality industry, but underdogs like Fourpoints really made me opened my eyes, to believe in theres more to meet the eye. I enjoy my stay here fully. Very impressed. Thank you front desk agent Joan for your excellent customer service.
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Date of stay: December 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My wife and I stayed here for three nights on our way down to Australia for the cricket T20 world cup. I will be honest and say the reason we chose it was, although it wasn’t what I would call cheap, it wasn’t as eye-wateringly expensive and other Bonvoy hotels in Singapore. The location isn’t as central as some, but it was a fairly easy trip from Changi airport. We got the MTR to City Hall and then a 55 bus dropped us right outside the hotel. Public transport in Singapore is brilliant, it is clean, efficient and cheap - you don’t even have to buy a transport card - just tap your credit / debit card each time and you get a single charge for the days usage. There isn't an MTR station very close to the hotel, but the frequent buses will take you to several in the area. The hotel itself if large, clean and modern, it is very handy for a whole slew of restaurants and bars that line the river. There is also a very nice river walk that takes you all the way down to Marina Bay. We had a nice room on the 14th floor - it wasn’t a Riverview room, that apparently have a free mini bar according to an email I received before arrival, but it was a nice room. We found that the safe wasn’t working, so reported this and an engineer appeared in minutes to fix it. The breakfast room is huge and has a wide and eclectic choice of food. A nice choice of food and very attentive and efficient staff. The bar in the hotel was also very nice and very popular, it serves the local Tall Tale brews and was most welcoming. There is a large shopping mall, which is a fairly short walk along the river, it is called Great World City Mall and has lots of very nice eateries and higher end supermarkets. All in all, we would have no problem staying here again on our next visit to Singapore, especially if the rates continue to be favourable compared to other Singapore Bonvoy hotels.…
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Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview
Responded 4 Dec 2022
Dear Nick, On behalf of the entire hotel team, I want to thank you for sharing your great stay experience It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We're happy to inform you that the new Havelock MRT station, 600 meters from our hotel is now up and running and would make exploring the city much more accessible Your feedback has been shared with the operational team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback. It was a pleasure serving you, and we look forward to welcoming you back to the hotel again soon. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was acceptable but food was not acceotable. Everything I tried was served totally cold, from breakfast buffet to room service. Not even warm just cold. So then you have to plan to get food outside hotel. Just very inconvenient. Get your act together Hilton
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Pack your own food
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview
Responded 4 Dec 2022
Dear PauleP8746YJ We're sorry to hear that you had a less-than-pleasant experience. As our hotel is not part of the Hilton group, Could you kindly let us know which hotel would you be referring to in this review? Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for 2 nights and it was really nice. The staff is very attentive and helpful. Their breakfast buffet was excellent with lot of choices. And the location is very convenient with calm and quiet surroundings. I would love to stay here again.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview
Responded 1 Dec 2022
Dear Eliana, On behalf of the entire hotel team, I want to thank you for sharing your great stay experience It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the operational team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback. It was a pleasure serving you, and we look forward to welcoming you back to the hotel again soon. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this hotel for the second time over three months. While the first time everything was fine, this time regretfully the service provided was inconsistent. Got a room upgrade due to the loyalty program status for which thanks. Interaction with the reception staff was definitely nice, however some other departments such as room service left a lot to be desired. On departure day, ordered some breakfast as I had an early flight. After 45 minutes, still no news until someone called me to ask me if my order had been delivered. I informed it was not the case and that I probably would have no time anymore as I needed to check out soon. There was not even any sign or any word of apology, instead the person on the phone did even sound like he was finding this situation amusing. I personally do not find it amusing to experience such discomfort. In view of the very high room rates they charge, they could at least have some customer-oriented attitude. Needless to say there are more than enough other hotels in Singapore for a next visit, obviously the lesson learnt is that loyalty does not mean anything.…
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview
Responded 15 Nov 2022
Hi andre_souranis Thank you for your review! We're sorry to hear that you had a less-than-pleasant experience with our room service. I have shared your feedback with the relevant departments to ensure that improvements are made to better the stay experience. Once again, we appreciate you taking the time to share your honest feedback. I hope you choose to stay with us again when your travels bring you back to the area, to experience the service that you deserve. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$198 - $284 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
river view singapore, singapore river view hotel, river view hotel singapore, riverview hotel singapore
FORMERLY KNOWN AS
Riverview Hotel Singapore
LOCATION
SingaporeSingaporeRobertson Quay / The Quays / Central Area/City Area / Singapore River/Riverside
NUMBER OF ROOMS
476
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Frequently Asked Questions about Four Points by Sheraton Singapore, Riverview
Which popular attractions are close to Four Points by Sheraton Singapore, Riverview?
Nearby attractions include The Past Perfect Collection (0.2 km), Mystery Singapore (0.3 km), and Amped Trampoline Park (0.5 km).
What are some of the property amenities at Four Points by Sheraton Singapore, Riverview?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Four Points by Sheraton Singapore, Riverview?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Four Points by Sheraton Singapore, Riverview?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Singapore, Riverview?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Four Points by Sheraton Singapore, Riverview?
Conveniently located restaurants include Grand Shanghai Restaurant, Publico Ristorante, and Beast & Butterflies.
Are there opportunities to exercise at Four Points by Sheraton Singapore, Riverview?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Four Points by Sheraton Singapore, Riverview?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Singapore, Riverview offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Points by Sheraton Singapore, Riverview?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Four Points by Sheraton Singapore, Riverview?
Many travellers enjoy visiting Battlebox (1.3 km), Fort Siloso (4.6 km), and Emerald Hill (1.9 km).