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Orchard Hotel Singapore

Traveller (1484)
Room & Suite (982)
Traveller (1484)
Room & Suite (982)
Dining (225)
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Wheelchair Access
Bar/Lounge
Shuttle Bus Service
Free High Speed Internet (WiFi)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Business
Safe
HOTEL CLASS
Location
Full view
Neighbourhood
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
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Reviews & more
4,250Reviews
2,296Photos
153Q+A
100Room tips
Traveller rating
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  • 109
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Show reviews that mention
I have stayed in Singapore twice before but this was the first time at the Orchard and it will definitely be the last! The majority of the staff are not helpful and have no idea of customer service! The rooms and hotel smell musty and there is continuous noise from the renovati
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The location is the only thing that recommends this hotel. Right by Orchard Rd, and walking distance to lots of restaurants, cafes, shopping etc.

Not much else to recommend. The rooms are old and not kept up very well. The lobby is always crowded and noisy (lots of group tours,
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During our first stay which was for one night, we were checked in early which was a bonus, until we got to the room that is. We were in the Orchard Wing and the room was very musty/damp. As we were only there for the night we managed. On our return when we would be staying for
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Arrived after a long flight from Middle East at a busy time it has to be said. However, it took nearly 40 minutes from standing in a queue to check in and receive room keys ! Only 3 desks open and it was plain to see that the other 2 desks should have been utilised, not a good s
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Response from Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore
Responded 3 days ago
Dear Cosh2, Thank you for taking the time to review your experience at Orchard Hotel Singapore. We are disappointed to hear we failed to meet your expectations and sincerely apologize for these inconveniences that disrupted your overall experience during our enhancement period. We value your comments and will work towards improving our service standards and hope to welcome you back again in the near future with our new products. Warm Regards Delilah Hamid Club Manager
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I am very impressed and pleased with the quality of service by one of your staff, Mr Nelson Wang, Assistant Guest Experience Manager. I stayed for a night on 8th Dec and despite the busy crowd, Nelson was patient in answering my questions. I also noticed that he is always placing
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Response from Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore
Responded 3 days ago
Dear redr0se03, Thank you for your fantastic review on the Orchard Hotel Singapore. Your gracious compliment for Nelson is much appreciated and, recognition will be accorded. It will be our pleasure to look forward to welcome you again, when your travels bring you to Singapore. Warm Regards Delilah Hamid Club Manager
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Photo provided by managementOrchard Hotel Singapore
Guest room
Previous
I'm planning a trip in December. I'd like to find out if the hotel has it's own self-service coin operated machine and dryer and how much per use. If not, is there any near the hotel?
hi, hotel not have self laundry machines, but uf you stay +7 nights they offer you 2 pieces laundry free per day. external laundry, I don't see one. but also us true, i don't look for. happy trip
0 votes
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What is the "Signature Library" at Orchard Hotel? Is the minibar in Signature Deluxe Room free?
It's not a library rather a lounge to rest with hot beverages being self served. No one to man the place. Minibar items are chargeable.
1 vote
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Whether the minibar in Signature Deluxe Room is free?
Hi The mini bar does have a selection of alcoholic and non alcoholic drinks but you only can have 2 soft drinks per day FREE .... in your room you do get 2 bottles of water free every day. Hope that answers your query . Enjoy your stay
1 vote
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Hello, will be staying here in the first week of November. Just wanted to know whether the handy phone is still provided in Premier Rooms or has it been discontinued. Also, how much time does it take to and from Changi Airport by MRT (Mass Rapid Transit)? Thank you.
Hello! Unfortunately I am not sure about the phone! With regards to the time needed from Changi airport to the hotel we had a driver picking us up from the airport which took us about 45 minutes to get there.
1 vote
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Hi, I am looking for a reliable, high quality dry cleaner for my work dresses in the area. Any recommendations?
Hi Cherie, Sorry I cant help you as I didn't need a dry cleaners. But, as Michael G has said, the Hotel offer this service.
0 votes
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Previous
"Orchard Tower, right next door, is where the 'ladies of the night' ply their trade..."
"Ask to stay in the Claymore Wing."
"Stay in the Orchard wing and avoid the sound of trains below."
"higher floor. pool view."
"Choose a room in the Claymore wing, which we were told had been renovated."
Previous
PRICE RANGE
US$ 140 - US$ 272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
orchard hotel singaporesingapore orchard hotel
LOCATION
SingaporeSingaporeOrchard Road
NUMBER OF ROOMS
656
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