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Orchard Hotel Singapore

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#66 of 309 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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Orchard Hotel Singapore
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3,122 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

This post is for anybody who is considering Orchard hotel as a potential location for wedding. I just had my wedding dinner banquet in Orchard Hotel in Feb 2017 at ballroom 1 & 2 and it was not a good experience. Despite the bad experiences in service, guests said that the food was pretty good except the "mantou with chilli...

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Helpful?
Thank Chalene G
London, United Kingdom
Reviewed yesterday NEW

It was ok, but for a 4 star it was more like a 3 star. Breakfast was good, but some of the workmanship in the bathroom fixture and fitting was not 4 star level. Service was ok. Location was good. WE were expecting, and paid for a special package for the kids, which should have included ice cream and a...

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Thank GlobeTrotterXYZ101
Reviewed 2 days ago NEWvia mobile

Stayed here for business trip. Rooms are smaller than usual and service is average. Breakfast menu is pretty good with enough variety for vegetarians too. They are connected to next door mall where you can find good food outlets and departmental stores. Orchard road has lot of good pubs so better avoid hotel food and try it outside

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1Thank somsontravel
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear somsontravel, Thank you for your excellent review on Orchard Hotel Singapore!! We are glad that you have enjoyed our location as well as breakfast. In the meanwhile, we all look forward to seeing you in the near future!! Warm Regards, Shoko Fukuda Assistant Guest Relations Manager

Toronto, Canada
Reviewed 4 days ago NEW

I would not normally stay in a hotel of this quality so I might be easily impressed, but I was fully satisfied with everything. The room (signature deluxe) was large enough for one person, the bed was very comfortable, however, I found the pillows to be too soft. The hotel staff were very friendly. The washroom was well equipped and...

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1Thank ELHV
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear ELHV, Thank you very much for your excellent review on Orchard hotel Singapore. We are glad that you have enjoyed our room as well as location and found our breakfast was reasonable and staff to be friendly. Meanwhile, we all look forward to serving you again in the near future!! Warm Regards, Shoko Fukuda Assistant Guest Relations Manager

Reviewed 5 days ago NEWvia mobile

Booked a premier king bed, and was offered a twin bed on arrival, and only after a bit of an argument I was given the right room. Check in took ages. The room was good size, clean but old lobby/ corridor and bedroom had a distinctive smell similar to a dump cloth. Good location and staff are friendly and WIFI...

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Thank EAUVC
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear EAUVC, Thank you for your time to give us feedback on The TripAdvisor. We are delighted that you had enjoyed our location and found our staff to be friendly. Meanwhile, it will be our pleasure to look forward to more opportunities to welcome you again, to The Orchard Hotel Singapore. Warm Regards Shoko Fukuda Assistant Guest Relations Manager

Merida, Mexico
Reviewed 6 days ago NEW

when I arrived they didn´t have any room of the category that I paid for, so they gave me their last available room and it was terrible. The carpet was all dirty, the sheets were not of good quality and it was a very very small room, I called to the front desk but they didn´t care about it, even...

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1Thank micfarah
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear micfarah, Thank you very much for your review on us on Trip Advisor. We are definitely disappointed to hear of your unpleasant experience with us. We hope that we can learn from our shortfalls and prevent situations like this from happening in the future. We will be following up with a private message to you to enquire more details....

UK
Reviewed 1 week ago NEWvia mobile

Very good facilities that I have never experienced before.... I needed better wifi as the free one was too busy. After some troubleshooting they brought me up a dedicated router for free, effectively my own wifi, My room was one equipped with a free to use smartphone called "Handy". I used it for sat nav, buying heavily discounted attraction tickets,...

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1Thank nomadicmatt
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear nomadicmatt, Your fantastic review on The Orchard Hotel Singapore is very much appreciated. It will be our pleasure to look forward to more opportunities to welcome you again, in not too distant future. Warm Regards Delilah Hamid Guest Experience Manager

Tauranga, New Zealand
Reviewed 1 week ago

Really a top Hotel which offers so many services....Just an example...We had to leave our room at about 10.00 am, which is very normal, but our plane was at 11.30 at night...No problem, they kept our luggage ,we went for a long tour around town, came back to the hotel at 4-5 pm, they gave us for free an "...

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2Thank Trotty C
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear Trotty C, Thank you for your fantastic review on The Orchard Hotel Singapore. We are indeed delighted that you are pleased with our services and hope you had a great flight home. It will be our pleasure to look forward to more opportunities to welcome you again. Warm Regards Delilah Hamid Guest Experience Manager

Reviewed 1 week ago

The food and service is good. The staffs are also so accommodating and friendly. The hotel's location is nice because you can easily get a transportation or you can go to any establishment or facilities that you wanted to.

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Thank JRhecel
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear JRhecel, Thank you for your excellent review on The Orchard Hotel Singapore. We are delighted that you have enjoyed our location, facilities and services. It will be our pleasure to look forward to welcome you again, in not too distant future. Warm Regards Delilah Hamid Guest Experience Manager

New Delhi, Delhi, India
Reviewed 1 week ago via mobile

Orchard Hotel Singapore is one of the better places to stay in the city. We stayed here for 3Nights post the new year celebration in Singapore. I must say the entire staff is very hospitable. The hotel is about 5minutes walk from the nearest MRT and conveniently located besides Seven Eleven shops. Infact the hotel is tucked within a mall,...

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Thank Daksh S
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Daksh S, Thank you for your excellent review on Orchard Hotel Singapore!! We are glad that you had enjoyed our location as well as facilities and found our staff to be hospitable. Your kind recommendation of the hotel is much appreciated. In the meanwhile, we shall look forward to serving you again in the near future!! Warm Regards, Shoko...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Asian, Chinese, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Singaporean
Hua Ting Steamboat
Hua Ting Steamboat
Cuisines: Chinese
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: ₹ 9,272 - ₹ 15,121 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, World Independent Hotel Promotion and Agoda so you can book your Orchard Hotel Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#59 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
73 questions
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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don´t choose the deluxe room!!”
 of 5 bubbles micfarah, 20 Feb 2017 | Read review
“Overlooking pool is quieter.”
 of 5 bubbles 335jeffe, 13 Feb 2017 | Read review
“any room is lovely clean and inviting”
 of 5 bubbles jeanettek163, 13 Feb 2017 | Read review
“Ask for a refurbished room”
 of 5 bubbles Simon_Fisk, 13 Feb 2017 | Read review
“Don't book/take the rooms under the premier club (16th floor) - it is noisy and you can hear the staff walking above your head. It is not the fault of the staff, it is the fault of poor acoustic insulation. ”
 of 5 bubbles Jacek1410, 12 Feb 2017 | Read review
5 of 5