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Shangri-La Hotel, Singapore

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4,381 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Singapore
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Showing 3,722: English reviews
Taipei, Taiwan
Reviewed 14 February 2015

As Singapore a “garden city”, the Shangri-La Singapore is no doubt a “garden hotel”. Though located in downtown, it is really a resort. There is an awesome swimming pool surrounded by lush tropical garden and landscaping. What a beautiful luxury hotel. Participated in a 2 day’s international conference there. First day at the meeting reception desk, a waitress asked me...

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Helpful?
2Thank liucy752
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Liucy752 Many thanks for your heartwarming review! Compliments from loyal guests of Shangri-La, like yourself, are especially precious. Please know that your positive feedback is very much appreciated and will be shared with my colleagues, especially Lily Heng from Banquet Service. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

Reviewed 13 February 2015

Very high Quality, Service and Flexibilty. I really enjoyed the relaxing stay. Breakfast included all different cultural meals. People at hotel are very customer orientated and helpful. I would come again.

Review collected in partnership with shangri-la.com
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2Thank Stefan M
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Stefan M Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your Shangri-La experience. The chefs will be delighted to know that you have enjoyed your breakfast experience at The Line. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

Oslo
Reviewed 12 February 2015

Travelling as a family with infant, this hotel is one of the best we have experienced in a long time. The staff and the hotel in general is really family friendly. We stayed in a nice room in the Garden Wing overlooking the pool. The room is maybe a bit dated, but still elegant. Always clean and neat. The breakfast...

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2Thank KKNorway
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear KKNorway Thank you for sharing your feedback via Tripadvisor. While I am glad to know that your family and you have enjoyed your stay at the Garden Wing, I am very concerned to read your comment about The Line's breakfast price. There must have been a miscommunication. May I please request that you contact me directly so that I...

Litchfield, Ohio
Reviewed 12 February 2015

The Hotel's location is very convenient to shopping and restaurants along Orchard and an easy walk to catch the brown and yellow lines of the hop on hop off bus routes. The staff throughout the hotel were friendly, professional and attentive with the exception of the pool area. Terrible service our first day; we asked to see a beverage menu...

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2Thank JLFWorldTravels
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear JLFWorldTravels Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look...

Barrow In Furness
Reviewed 11 February 2015

This was our 3rd. and 4th. stay at this hotel. It will not be our last. We again stayed in the Valley Wing. Edward in the champagne bar is quite a character. So welcoming and really helpful when it comes to places to visit. He explains the easiest way to get to particular sightseeing venues. Breakfast in the summit room...

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2Thank Gerardwarr
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Gerardwarr Welcome back! Positive feedback from our loyal guests, like yourself, are especially precious to us. I am truly delighted to know that you have enjoyed your return to The Valley Wing, our ultimate sanctuary. Please be assured that your compliments will be shared with my colleagues, especially Edward our butler. I look forward to welcoming both of you...

Jakarta, Indonesia
Reviewed 11 February 2015 via mobile

Pro: Central location, surrounded by lush gardens and quiet. Efficient and friendly check-in. Highly motivated concierge who actively pursued our participation in a complimentary trip to Chinatown. Big and clean rooms with great views of Singapore. Some furniture would require upgrading. Con: Courtesy (wait times, interruptions, attitude) and cleanliness (trays, chop sticks, glasses, table) at Japanese restaurant seemed a bit...

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1Thank DaBene
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear DaBene Thank you for sharing your feedback via Tripadvisor. While I am glad to know that you have generally enjoyed your Shangri-La experience, I am very concerned to read your list of cons. May I please request that you contact me directly so that I can find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I...

Timbuktu, Mali
Reviewed 10 February 2015

We totally love this hotel! The staff at the Horizon Club, Cory and gang, made our stay extra special. Great staff at the pool as well! Very attentive. We look forward to meeting our favourite chef at breakfast again when we visit you this year. Our experiences at Shang Singapore has been so amazing, it keeps us coming back. We...

Review collected in partnership with Shangri La Hotels
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1Thank 12Mary70
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear 12Mary70 Welcome back! many thanks for sharing your encouraging compliments via Tripadvisor. I am truly delighted to know that your family and you have enjoyed your stay at the Horizon Club, and the Garden Wing previously. Please be assured that your compliments will be shared with my colleagues, especially Cory and her team. I look forward to welcoming all...

London, United Kingdom
Reviewed 10 February 2015

I stayed in Shangri-La Singapore during a family medical crisis. As on a previous visit, the luxury and comfort are beyond criticism, as is the attentive staff. Some of the restaurants need a re-think.

Review collected in partnership with shangri-la.com
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1Thank jpbb2015
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Jpbb2015 Welcome back! and many thanks for sharing your positive review via Tripadvisor. I hope that your family is well. I look forward to welcoming all of you back soon. With best regards Reto Klauser Vice President and General Manager

London, United Kingdom
Reviewed 10 February 2015

We stayed in the Valley Wing for 4 amazing days of relaxation. Facilities are superb and Staff are delightful - couldn't do enough for us and wherever we went in the hotel we were made to feel so welcome. The hotel is set in beautiful, tranquil. surroundings yet only a 10 minute walk from the hustle and bustle of Orchard...

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1Thank Travelled2015
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Travelled2015 Many thanks for sharing your positive review via Tripadvisor! I am delighted to know that you have enjoyed your stay at The Valley Wing - our ultimate sanctuary. I look forward to welcoming both of you back soon! With best regards Reto Klauser Vice President and General Manager

Sunnyvale, California
Reviewed 10 February 2015

I used to stay here for business and was not sure if it would still be a wonderful place to stay. Though it's no longer away from the city, it's still an oasis. The property is beautiful with tropical gardens plus a nice pool area. The food is very good and the breakfast buffet surprised us with the most amazing...

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1Thank Betsy99
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Betsy99 Welcome back! Thank you for choosing to return to our hotel. I am very happy to read your compliments, and that you have enjoyed your Shangri-La experience once again. Please know that your positive feedback is much appreciated and will be shared with my colleagues. I look forward to welcoming both of you back soon! With best regards...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: ₹ 20,602 - ₹ 32,813 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Shangri-La Hotels and Resorts, Agoda, Travelocity, Ctrip TA, Priceline and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
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North Yorkshire, U.K.

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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden wing if you are on a holiday, Tower or Valley wing for business or an extra bit of luxury”
 of 5 bubbles LesleyT1, 17 Jan 2017 | Read review
“I did not have a balcony that I would recommend.”
 of 5 bubbles brith_fernow, 15 Jan 2017 | Read review
“Ask about the renovations before you book.”
 of 5 bubbles caram63, 11 Jan 2017 | Read review
“Valley Wing is the flagship and luxury end of the hotel”
  • Room 1062
  • Spacious Room 1062
  • Good room facilties at the Valley Wing
  • Room 1062 bathroom
 of 5 bubbles Leeds_Visitor, 8 Jan 2017 | Read review
“You can choose garden wing, tower or Valley Wing. With any of these you cannot go wrong.”
 of 5 bubbles exploreroz, 6 Jan 2017 | Read review
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