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Shangri-La Hotel, Singapore

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4,383 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Singapore
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Showing 3,724: English reviews
London, United Kingdom
Reviewed 24 February 2015

We cannot commend the hotel more highly. Nothing was too much trouble and spending a few days surrounded by the flora and fauna of this remarkable hotel was a total delight, giving us much needed peace after a long 12 hour flight from London. We cannot wait to return again in 2016. The Spa facilities were excellent and we had...

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Helpful?
Thank jeancraven
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Jeancraven Many thanks for sharing your positive review via Tripadvisor! I am truly glad to know that you have enjoyed your Shangri-La experience. Please know that your compliments are very much appreciated and will be shared with my colleagues, especially the therapists at CHI, The Spa and our chefs.

Selby, United Kingdom
Reviewed 23 February 2015

Having stayed in Singapore twice previously we decided to stay at the Shangri-La for 3 nights at the beginning of our vacation now I must admit I'm somewhat biased as I would choose to stay in a Shangri La hotel over and above any other hotel chain in the Far East even on price. The one thing I have found...

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1Thank Peter020362
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Peter020362 Many thanks for sharing your kind compliments via Tripadvisor! Praises from loyal friends of Shangri-La, like yourself, are especially precious to us. I am glad to know that you have enjoyed your stay at the Horizon Club. Please be assured that I will share your positive feedback with my colleagues. I look forward to welcoming both of you...

Luxembourg City, Luxembourg
Reviewed 23 February 2015

I stayed a couple of days here. The reception is exceptional, from the welcome to problem solving, organizing, always with a smile ready to accommodate you wherever possible. My special gratitude and thanks for the team. Room was impeccable, fresh fruit every day, amenities...the hotel is very well kept and you don't have the impression that your are in a...

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2Thank Kuni07
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Kuni07 Thank you for sharing your compliments via Tripadvisor! I am happy to learn that you have enjoyed your Shangri-La experience. I look forward to welcoming you back soon. With best regards Reto Klauser Vice President and General Manager

Austin, Texas
Reviewed 23 February 2015

We stayed just one night at the Shangri-La but we loved every moment of it. The room was large and clean with a very comfortable bed and beautiful views. We loved the high-tech lights and curtains and service call. Service was impeccable and all the staff we encountered were very friendly and super helpful. The pool was delightful and offered...

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Thank readingrose77
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Readingrose77 Thank you for sharing your positive feedback via Tripadvisor. I am truly glad to know that you have enjoyed your Shangri-La experience. Please be assured that your compliments will be shared with my colleagues. I look forward to welcoming both of you back soon. With best regards Reto Klauser Vice President and General Manager

London, United Kingdom
Reviewed 22 February 2015

We stayed two nights there prior to a cruise, We booked a Deluxe Pool View room in the Garden Wing. Sounded lovely but as we were allocated a room on the 9th floor the only view of the pool we had was by leaning over the balcony which was not a pleasant experience... The room was ok but felt slightly...

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Thank daniel_london_11
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Daniel_Lodnon_11 Many thanks for sharing your review via Tripadvisor. I am glad to know that you have enjoyed your stay at the Garden Wing - our urban resort. The chefs would be delighted to know that you have enjoyed your dining experiences too. I look forward to welcoming both of you back soon. With best regards Reto Klauser Vice...

UK
Reviewed 22 February 2015

Our Valley Wing room was exceptionally comfortable, clean, well appointed modern and spacious. It was generally quiet except for a very noisy large family group staying in three rooms across the hallway who had no respect for other guests, however that's not the hotel's fault. The Valley Wing service was impeccable and attentive without being overbearing. Housekeeping came to our...

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Thank EltelUk
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear EltelUK Many thanks for sharing your thoughtful review via Tripadvisor. While I am glad to know that your Valley Wing experience was enjoyable, I am concerned to read your feedback about The Waterfall. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more...

Staffordshire
Reviewed 22 February 2015

We were offered an upgrade to the Valley Wing upon check in and I can honestly say it was worth every penny and would recommend this to anyone who 'likes a drink or two' to go for it as one of the perks is free drinks in the lobby bar/champagne lounge. The breakfast was a la carte and to a...

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Thank KPDStaffs01
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear KPDStaffs01 Many thanks for sharing your kind recommendation via Tripadvisor! I am delighted to know that you have enjoyed your stay at the Valley Wing - our ultimate sanctuary. Please be assured that your compliments will be shared with my colleagues. I look forward to welcoming both of you back soon. With best regards Reto Klauser Vice President and...

London, United Kingdom
Reviewed 22 February 2015

Have stayed in various Shangri - La hotels and all have great standards throughout. Some say this hotel is slightly tired in places, but going through an update and certainly still a very high standard, no complaints - in fact as it was Chinese New year - the hotel laid on a tour of the city - complementary for clients...

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Thank keith950
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Keith950 Many thanks for sharing your compliments via Tripadvisor! Feedback from loyal Shangri-La friends like yourself are especially precious. I am glad to know that you have enjoyed your Shangri-La experience yet again. My colleagues would be thrilled to know that you have enjoyed their Chinese New Year excursion to Chinatown. They worked hard to create the programme so...

Bedford, United Kingdom
Reviewed 22 February 2015 via mobile

I books this hotel to stay in for two nights for some peace and quiet in tranquil surroundings. It was not to be as when I arrived, hotel was full mostly with noisy kids for Chinese New Year holidays. Rooms are outdated and tired. Over ten minute wait in a disorderly line for breakfast at Horizon club on top floor....

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7Thank pathways
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Pathways Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Horizon Club experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details for service improvements? May email address is: reto.klauser@shangri-la.com I...

Singapore, Singapore
Reviewed 22 February 2015

This is one the best hotel that we have put up by far...even though the location is a little to far from Orchard Road, the hotel provides a free shuttle service to & fro the heart of Orchard Road. So I think this is a perfect location if you are looking for a hotel with a good mix of everything...

Review collected in partnership with shangri-la.com
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2Thank Arthur T
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Arthur T Many thanks for sharing your positive feedback via Tripadvisor! and thank you for welcoming the Year of the Goat with us. I am glad to know that you have enjoyed your Shangri-La experience. The annual Lion and Dragon Dance is our way of ensuring that all our guests start the lunar new year on an auspicious note....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: ₹ 20,629 - ₹ 32,680 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Orbitz, Travelocity, Agoda, Priceline, Ctrip TA and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
48 questions
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North Yorkshire, U.K.

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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend a room in the Garden Wing”
  • Bed, sitting area and balcony
  • View from the balcony towards the entrance door
  • Shower
  • Very comfortable bed
 of 5 bubbles TimF585, 18 Jan 2017 | Read review
“Garden wing if you are on a holiday, Tower or Valley wing for business or an extra bit of luxury”
 of 5 bubbles LesleyT1, 17 Jan 2017 | Read review
“I did not have a balcony that I would recommend.”
 of 5 bubbles brith_fernow, 15 Jan 2017 | Read review
“Ask about the renovations before you book.”
 of 5 bubbles caram63, 11 Jan 2017 | Read review
“Valley Wing is the flagship and luxury end of the hotel”
  • Room 1062
  • Spacious Room 1062
  • Good room facilties at the Valley Wing
  • Room 1062 bathroom
 of 5 bubbles Leeds_Visitor, 8 Jan 2017 | Read review
5 of 5
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