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Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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4,525 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Singapore
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Showing 3,849: English reviews
cuffley
Reviewed 16 May 2015

The staff at this hotel are some of the most helpful I have ever met whist traveling. The reception area is large and yet welcoming. There is ample space to sit and watch the world go by in the main foyer. . If going out for the day thee are light refreshments available free for you to take on your...

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1Thank avisanddavid
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear avisanddavid Thank you for sharing your positive recommendation via Tripadvisor. I am truly happy to know that your partner and you have enjoyed your stay with us. I look forward to welcoming the both of you back soon. With best regards Reto Klauser Vice President and General Manager

Cairns, Australia
Reviewed 13 May 2015

This really is a world class hotel, where you are really made to feel special from the time you step out of the Taxi to the time you check out. The hotel foyer and reception area are very oppulent and have a wonderful ambience, perhaps the best I've ever experienced when first entering a hotel Lobby. We stayed for 4...

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5Thank Michaela M
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Michaela M Many thanks for your wonderful feedback via Tripadvisor! I am truly happy to hear that your friends and you have enjoyed your stay at the Tower Wing and breakfast at The Line. Please be assured that your compliment will be shared with my colleagues. I look forward to welcoming all of you back soon! With best regards...

Bolton
Reviewed 13 May 2015

We stayed in the Shangri La Orchard Grove Road for 3 days. An early morning arrival meant our room wasn't ready but the receptionist tried extremely hard to get us our room as soon as possible. The hotel itself is beautiful, the main reception, lounge/bar areas are comfortable with exceptional service from very pleasant helpful staff. The pool area had...

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2Thank lovetochillbolton
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear lovetochillbolton Many thanks for your positive feedback via Tripadvisor! It delights me to read that your partner and you have enjoyed your Shangri-La experience. I look forward to welcoming the both of you back soon! With best regards Reto Klauser Vice President and General Manager

Cheltenham, United Kingdom
Reviewed 13 May 2015 via mobile

Stayed here for 5 days on a business trip. The hotel can only be described as grand. It's huge and just has a feeling of class. The food buffet and breakfast are as good as any I have ever had. The hotel is not new and you can see and feel the age / wear. I think this only adds...

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1Thank Matt H
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Matt H Thank you for your kind compliments via Tripadvisor! I am happy to know that you enjoyed your Shangri-La experience. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

Southampton, United Kingdom
Reviewed 13 May 2015 via mobile

We stopped here for 3 nights as the first destination on our honeymoon. Hotel was fantastic! Staff are very helpful and friendly, the room was exactly as to be expected from a hotel of this caliber. Great location, we were able to walk down to orchard Street where you can get the MRT to anywhere in the city. Alternatively it's...

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Thank Tim W
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Tim W Congratulations on your new blissful journey! Thank you for choosing to celebrate this milestone with us. I am truly happy to hear that your wife and you enjoyed your Shangri-La experience. I look forward to welcoming both of you back soon! With best regards Reto Klauser Vice President and General Manager

Vancouver
Reviewed 12 May 2015

We stayed in the Shangri-La Hotel Singapore for 3 nights before getting on a cruise ship. What a wonderful beginning of a special holiday. This hotel has 3 separate wings: a modern Tower, the Garden and the Valley. The Valley wing, where we stayed in a large, spacious room with complimentary breakfast, cocktails and high tea provided, had traditional warm...

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Helpful?
Thank MaxineTC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear MaxineTC Thank you for sharing your positive review via Tripadvisor! I am glad to know that your partner and you have enjoyed your Shangri-La experience. I look forward to welcoming the both of you back soon! With best regards Reto Klauser Vice President and General Manager

Singapore, Singapore
Reviewed 11 May 2015

Bath tub was so dirty when i checked in, the showers were so bad as well. Water pressure was low and the temperature was inconsistent. I got scalded a few times. Staff service are slow as well. For a Five Stars Hotel it's really quite disappointing. I've expected more. The location is really inaccessible. Shuttle bus queue is always long.

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4Thank bryantkeagan
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear bryantkeagan Thank you for sharing your feedback via Tripadvisor. I am sorry to read that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look forward to hearing from you soon. With best regards Reto...

Singapore
Reviewed 11 May 2015

Wonderful property right in the middle of the city yet away from the hustle bustle of the city. Courteous staff that makes you feel genuinely cared for. Every little detail is taken care of. The best part is the walk through the gardens/lawns.

Review collected in partnership with shangri-la.com
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1Thank sachinsg
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear sachinsg Thank you for your positive review via Tripadvisor. I am glad to know that your family and you have enjoyed your Shangri-La experience. I look forward to welcoming all of you back. With best regards Reto Klauser Vice President and General Manager

Singapore, Singapore
Reviewed 11 May 2015

We had a staycation at this hotel recently. Surely, had a wonderful stay. Great service, yumm!! food. A staycation to remember. Here is my detailed review for this perfect hotel. SERVICE: One of the best service by hotel staff. Nice check-in experience. Restaurant staff were friendly and attentive. Average service by Waterfall restaurant staff. Overall, High standard service as expected...

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3Thank Akamra
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Akamra Many thanks for sharing your photographs and wonderful recommendation via Tripadvisor! I am delighted to hear that your partner and you have enjoyed your stay at the Garden Wing - our urban resort. My colleagues will be encouraged to read your compliment! I look forward to welcomes you back soon! With best regards Reto Klauser Vice President and...

Melbourne, Australia
Reviewed 10 May 2015

We have been looking forward to staying at the Shangri La for an extended stay for quite some time and we haven't been disappointed though there have been a couple of hiccups which is why we haven't made it a five star experience. We booked a Horizon Club Premier Room and we checked in at the Club Lounge on the...

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1Thank Aussiegal15
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Aussiegal15 Thank you for sharing your review via Tripadvisor. While I am happy to hear that your partner and you enjoyed your stay, I am concerned to read that we have fallen short of expectations in a few areas. May I please request that you contact me directly so that I can find out more details for service improvements?...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: ₹ 16,660 - ₹ 29,172 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Shangri-La Hotels and Resorts, Agoda, Hotwire, Priceline, Ctrip TA, Booking.com, Travelocity, TripOnline SA and Evoline ltd so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have stayed in the Garden Wing twice and have been very happy with the rooms on both occasions.”
Shazza_030711, 21 Apr 2017 | Read review
“Garden wing with pool view”
Wombat777, 20 Apr 2017 | Read review
“The Waterfall rooms are lovely and big.”
craig457, 18 Apr 2017 | Read review
“Pool facing rooms with balconies are just perfect”
snerd45, 17 Apr 2017 | Read review
“Depending on Budget, the deluxe rooms are best value”
DevrajD, 15 Apr 2017 | Read review
5 of 5