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Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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4,479 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Singapore
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Showing 3,806: English reviews
Cape Woolamai, Australia
Reviewed 25 April 2015

We always stay in the Garden Wing. From the moment you arrive and are wisked to your room by the waiting reception staff, where the signing in formalities are completed, till your dseparture, the whole of the staff seem to take a particular interest in your stay, comfort and wishes. This has to be one of the friendliest hotels in...

Review collected in partnership with shangri-la.com
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Helpful?
Thank l0andbj
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear l0andbj Many thanks for your pleasant review via TripAdvisor! I am delighted to know that you have enjoyed your stay at our Garden Wing - our urban resort. I look forward to welcoming you and your partner back soon! With best regards Reto Klauser Vice President and General Manager

melbourne
Reviewed 25 April 2015 via mobile

This is simply the best hotel we have ever stayed in. Well positioned in a quieter part of town but still only a short walk to the hustle and bustle of Orchard Road. All staff were very helpful and nothing was too much trouble. We will definitely use again when in Singapore.

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Thank min w
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear min w Many thanks for your positive feedback via TripAdvisor! I am delighted to know that you have enjoyed your stay. I look forward to welcoming you and your partner back soon! With best regards Reto Klauser Vice President and General Manager

England
Reviewed 24 April 2015

We have just returned after 5 nights in the Valley wing. The stay was wonderful. The room was large (even with a bed for our 6 year old son in it), the linen soft and comfortable, the bed huge, the bathroom (although it may be a little dated) shower was splendid - it was pretty perfect! Because we stayed in...

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2Thank kiasusee
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear kiasusee Thank you for sharing your feedback via Tripadvisor. While I am glad to know that you have enjoyed your Valley Wing experience in general, I am concerned to read your comment about the service at the pool. May I please request that you contact me directly so that I can understand the details for service improvements? My email...

Brisbane, Australia
Reviewed 23 April 2015

Our stay at the Shangri-La was wonderful from the moment we stepped in the door. Check-in was efficient and friendly. Our room in the Tower wing had a view of the pool and garden with a comfortable bed and furnishings. The bathroom was elegant with a separate bath and curved shower. We dropped our bags and headed out for the...

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2Thank aus-54
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear aus-54 Happy anniversary again! Thank you for choosing to celebrate this special milestone with us. I am glad to know that you have enjoyed your stay at the Tower Wing and your time at The Line and The Rose Veranda. I look forward to welcoming the both of you back soon. With best regards Reto Klauser Vice President and...

Singapore
Reviewed 23 April 2015

This is one of the best business hotels in Singapore and has some good quality restaurants. it is a short walk to the top of Orchard Road, but the hotel does have a shuttle bus which it shares with Hotel Jen. I have attached shuttle bus timetable which does not appear to be anywhere else on the internet

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69Thank Paul Drinkwater
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Paul Drinkwater Thank you for sharing your kind feedback via TripAdvisor. I am truly happy to know that you and your partner enjoyed your Shangri-La experience. I look forward to welcoming you back soon. With best regards Reto Klauser Vice President and General Manager

Lancaster, United Kingdom
Reviewed 22 April 2015

Stayed here for three nights and we're so glad we chose this hotel! Arrived early at 9am due to timing of flight from UK and Karthick on Reception was very helpful. We had booked a garden wing room but took the offer to upgrade to the tower wing, for a modest fee. Our room was available immediately, along with breakfast!...

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3Thank patandliz50
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear patliz I hope you are feeling much better. Thank you for sharing your positive feedback via TripAdvisor. I am delighted to know that you and your partner enjoyed your stay at the Tower Wing's Horizon Club. Please know that your compliment is very encouraging and much appreciated. I look forward to welcoming the both of you back soon! With...

Sydney, Australia
Reviewed 21 April 2015

While very expensive, I found that the Shangri La was worth it. There is something for everyone there. Families enjoy the resort style hotel while business people have enough quiet areas for work and meetings. I thoroughly enjoyed my stay at the hotel

Review collected in partnership with shangri-la.com
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1Thank pjmadman
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear pjmadman Thank you for your kind review via TripAdvisor. I am happy to know that you enjoyed your Shangri-La experience with us. I look forward to welcoming you back soon. With best regards Reto Klauser Vice President and General Manager

Arlington, Virginia, USA
Reviewed 21 April 2015

I stayed here for a month-long business trip in March 2013. Overall I felt the hotel was great - it is luxurious, offers a high level of service, has very nice rooms (in the Garden Wing, at least), and an excellent pool and fitness center. However, the location - while an oasis from the hubbub of the city - is...

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2Thank VATrav3l3r
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear VATrav3l3r Thank you for sharing your thoughtful review via Tripadvisor. Please know that your observations are much appreciated. I am sorry to read about the service shortfalls during your stay. May I please request that you contact me directly so that I can find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look forward to...

Singapore, Singapore
Reviewed 21 April 2015

I just wrapped up a weekend staycation to celebrate my BFF's birthday. Special thanks for the horizon club lounge staff Melissa , she was nice and helpful to help us check in. The rooms were immaculate and huge.And I simply cannot say enough about how much I appreciated for the 3rd floor staff Jack, he was so friendly and sweet...

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1Thank 615Carolehuang
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear 615Carolehuang Thank you for choosing to celebrate the joyous occasion with us and for your positive review via TripAdvisor! I am truly happy to know that you and your best friend have enjoyed your stay at the Tower Wing's Horizon Club. Your compliment will be shared with my colleagues, especially Melissa at the Horizon Club Lounge and Jack from...

London, United Kingdom
Reviewed 21 April 2015

We stayed here for our honeymoon in April 2015. From the moment we arrived we were impressed with the huge lobby and fantastic service. Our room was spacious and had everything we needed with a fantastic view from the biggest balcony ever! The pool and loungers were amazing and the breakfast is the best breakfast buffet I've ever had in...

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2Thank ruthemorris
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear ruthemorris Congratulations on your new blissful journey! Thank you for choosing to celebrate this milestone with us. While I am delighted to know that you have enjoyed your Garden Wing experience, I am concerned to read your comments regarding the honeymoon benefits. May I please request that you contact me directly so that I can apologise to you in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: ₹ 19,241 - ₹ 31,545 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
53 questions
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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden Wing”
 of 5 bubbles univmum, 27 Mar 2017 | Read review
“Get a room facing the Garden/pool.”
 of 5 bubbles E9457MTrichardb, 21 Mar 2017 | Read review
“Balcony overlooking the pool”
 of 5 bubbles glennrleduc, 20 Mar 2017 | Read review
“The suites on the 17th floor are excellent.and very quiet even though some renovations are being carried out.”
 of 5 bubbles YorkiePontefract, 17 Mar 2017 | Read review
“a place where you can open your window, that will allow some privacy. That is full enjoyment”
 of 5 bubbles bwpbmi, 11 Mar 2017 | Read review
5 of 5