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Shangri-La Hotel, Singapore

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 324*
US$ 323*
US$ 323*
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Shangri-La Hotel, Singapore
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4,564 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Singapore
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Showing 3,884: English reviews
Dumfries, United Kingdom
Reviewed 1 week ago

We accept the hotel was undergoing refurbishment in anothet wing but feel that was not an excuse for poor cleanliness in the room and lack of information regarding facilities. We had to wait two and a half hours after checking out before we were collected to go to the airport. There was no lounge to wait in and it was...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Janet H
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Janet H, Warm greetings from Shangri-La Hotel, Singapore. Thank you for choosing to stay with us during your recent trip, and for taking the time to share this review. We are sorry to learn that certain aspects of your stay fell short of your expectations, and would like to apologise for your less-than-satisfactory experience. Please be assured that your...

Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

Check in was quick and easy. But no one escort or offer to take your luggage to the room. Hotel ground is huge with quite a fair number of restaurants. Big gym room. Clean and spacious room but in need of refurbishment. Calls to service centre line took ages to be answered and staff attending to the calls are like...

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Helpful?
Thank KinSeng
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear KinSeng, Warm greetings from Shangri-La Hotel, Singapore. Thank you for choosing to stay with us during your recent trip, and for taking the time to share this review. While we are delighted to hear that you had a positive experience with check-in and housekeeping, we are sorry to learn that certain aspects of your stay fell short of your...

Brisbane
Reviewed 2 weeks ago

30 years is far too long to be away from this wonderful hotel. Our last visit was in 1987. Circumstances didn't allow further visits until last month (April) when we spent 2 fabulous nights in the Valley Wing on our way back from Japan. We should have been back much sooner. From the lovely welcome by Sherie (champagne and orchids...

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Helpful?
1Thank pvale
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear pvale, Warm greetings from Shangri-La Hotel, Singapore. Thank you very much for choosing to stay with us during your recent trip, and for taking the time to share this positive review. We are delighted to hear that you and your wife enjoyed the stay at The Valley Wing, and appreciate your kind compliments about our associates. It brings us...

London, United Kingdom
Reviewed 2 weeks ago

This was my fourth or fifth stay in the Valley Wing which I have much enjoyed in the past. Not at all sure I will return again. The service on the food and beverage side was very good but there was a mix up over ticket confirmations that I found more than a little irritating. Perhaps in my case familiarity...

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Helpful?
Thank aston1
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear aston1, Warm greetings from Shangri-La Hotel, Singapore. Thank you for taking the time to share this review on TripAdvisor. While we are happy to hear that you enjoyed the food and beverage at The Valley Wing, we are sorry to learn that certain aspects of the stay did not meet your expectations. We have shared your feedback with the...

Reviewed 2 weeks ago via mobile

I've stayed here probably 15 times in the last 2 years. We've made this our business hotel and family hotel as a result of the excellent service and fantastic facilities. I highly recommend the valley wing and their beautiful staff along with the amazing harpist! Saying that I haven't had a bad experience anywhere in the hotel and each section...

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Helpful?
1Thank Naomi N
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Naomi, Warm greetings from Shangri-La Hotel, Singapore. Thank you very much for your support throughout the last 2 years. We cherish your generous compliments about The Valley Wing, our associates and facilities. It brings us great pleasure to know that you enjoyed your stay with us each time you were here. We look forward to welcoming you back again...

Bangkok, Thailand
Reviewed 3 weeks ago via mobile

We met one of the Thai staff name Tony. He went out of his way to made us feel enjoyable and ensure that everything are in place. Even we far away from the home but Shangri La Singapore have a lot of staff from different country to look after you and treat you as family. Stay in Garden Wing room...

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Helpful?
Thank Pangbu
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Pangbu, Thank you for taking the time to share this positive review on TripAdvisor. Congratulations on your graduation! We are delighted to hear that you enjoyed your stay with us at the Garden Wing, and appreciate your compliments about our associate, Tony. We look forward to welcoming you back again to your home away from home. Best regards, Reto...

New South Wales, Australia
Reviewed 3 weeks ago

Our first overseas holiday together was 34 years ago & we stayed at the Shangrila Hotel Singapore so we decided to revisit for our anniversary. we were greeted by friendly staff, a dozen red roses & champagne. Thoroughly spoilt. We were delighted to see that the property is still large with gardens, pool, tennis court, events areas & old word...

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Helpful?
Thank mar-shalouise
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear mar-shalouise, Warm greetings from Shangri-La Hotel, Singapore. Congratulations on your anniversary! Thank you for choosing to stay with us during your recent trip to Singapore. We are very heartened to hear that you enjoyed your stay, and appreciate your compliments about our facilities, amenities and associates. Your generous compliments and kind support are deeply cherished by all of us...

Newcastle upon Tyne, United Kingdom
Reviewed 3 weeks ago

A really nice hotel. Attentive staff and an upgrade what more can you wish for. A business trip so not much sightseeing and a comfortable bed to return to. Would stay here again. The stay was really good with a nice breakfast to set you up for the day, air conditioning was really wonderful after the heat of the street.

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Helpful?
Thank widowsinwhite
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear widowsinwhite, Warm greetings from Shangri-La Hotel, Singapore. Thank you very much for taking the time to share this positive review of the hotel on TripAdvisor. We appreciate your compliments about our associates, breakfast and hotel amenities, and look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager

Brisbane Region, Australia
Reviewed 3 weeks ago

Have stayed at this hotel before and never had a problem. On this occasion however I accidentally left a bag of lingerie in a drawer in my room in the Valley Wing of the hotel when we checked out. Have contacted the hotel management and the housekeeping team have not handed my items in. Am so disappointed that the Shangri...

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Helpful?
2Thank Moofasarose
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Moofasarose, Thank you for getting in touch with us through TripAdvisor. We would like to extend our deepest apologies for your experience and to assure you that the safety and security of our guests remains our first priority. We are firmly committed to doing all that we can to resolve this incident, and our security team will continue to...

New York City, New York
Reviewed 3 weeks ago

STAY AT THE VALLEY WING. This part of the hotel includes open bars, free tea service, free amazing breakfast, and exceptional personal service. After traveling 20+ hours from New York, arriving at this hotel made the trip almost worth it on its own. This property is easily the standard setter for luxury service and facilities. Pluses: -Service. Every single employee...

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Helpful?
Thank Paul L
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Paul L, Thank you very much for taking the time to share this detailed review, and for choosing to stay with us at The Valley Wing during your recent trip to Singapore. Your generous compliments about our associates, and food and beverage are deeply appreciated and cherished. We also appreciate your invaluable feedback, which helps us to continually improve...

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11/06/2017 12/06/2017
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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: ₹ 19,329 - ₹ 27,151 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Orbitz, Hotwire, Hotels.com, Priceline, Travelocity, Agoda, Ctrip TA, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
57 questions
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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up is better.”
F369NLchrise, 24 May 2017 | Read review
“Try and request a pool view room , i think most of them are , we stayed in the Garden Wing .”
Aussielooker, 22 May 2017 | Read review
“We loved the pool/garden views”
  • Our room sitting area
  • overlooking the pool with boganvillia draping the balconies
  • Our towel art on the bed
  • We were greeted with a dozen roses, cake & a card
mar-shalouise, 9 May 2017 | Read review
“Be extremely careful of the honesty of the housekeeping teamv”
Moofasarose, 8 May 2017 | Read review
“Stay at the Valley Wing for added bonuses of food and service.”
765PaulL, 6 May 2017 | Read review
5 of 5
Booking.com
US$ 324* /night
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Shangri-La.comUS$ 323
Orbitz.comUS$ 323
PricelineUS$ 324
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*Disclaimer
Prices are for 1 room, 2 adults
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