1A Cuscaden Road Hotel Jen Tanglin Singapore, Singapore 249716 Singapore
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 18/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JEN Singapore Tanglin by Shangri-La
Updated 18/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#80 of 377 hotels in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice
Create memories around the hotel, steps away from the greenery at Botanic Gardens and the quaint enclave at Tanglin. Shangri-La Cares - Your Well-being In Our Care Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter. Learn more about our health and safety commitment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Karaoke
Babysitting
Car park
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Saltwater pool
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Children's television networks
Kids pool
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Chinese, Burmese, Filipino and 4 more
Location
Full view
97Great for walkers
Grade: 97 out of 100
67Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
Contact
1A Cuscaden Road Hotel Jen Tanglin Singapore, Singapore 249716 Singapore
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Worse experience ever staying in a hotel with suite room. I even stayed in a $200 plus deluxe room hotel but never had this bad experience. I stayed from 8 Aug to 11 Aug 2022. When writing this, I am not checked out, yet. To start, instead of giving bad review, I want to give credit when it is due. There are some staff who are very friendly, greet you with smile. Nadia from Club Lounge is a staff that the hotel should really appreciate. I bumped into her in the lift, she started chatted and giving some info about the hotel. Later in the evening when I went to the lounge, I figured that she is a staff that is placed in the lounge. Keep up the good job, Nadia. These are the list of the worse experience ever. 1. I booked the room after seeing the shuttlewhale blog. The website really cannot be trusted. I booked the executive suite at jen tanglin after seeing the review. But what is reviewed there are not what is given in the same room. If it is meant for the higher tier member, then it should have been mentioned in the blog. 2. When I checked in, first, I am a member of Shangri-la circle. So I use the app to do online check in to ensure I have a smooth check in experience when I arrive with my children. When I arrived, I use the machine to do self-check-in. The machine doesn't work. I have to queue in a long lune of queue. Ok, I get it. It is a peak national day holiday period. I waited. When it was my turn, the friendly lady at the counter, get all my details. Then she asked to have all the guests details. I thought she just wanted the verify the info that I have entered. I am staying with my husband, and my 2 children. To my dismay, she entered all the info again in the system. I told her that I have entered the info during the self check in. And she mentioned she has to enter it again. So, why must I spend time entering all the info during the self check in if she has to enter it all over again? Ok, maybe this is the hotel internal system. Not my problem, I just waited. The lady then asked me for my credit card details. I told her I have paid $3000 plus for the 3 nights stay including the incidental charges (I suppose it is a deposit) when I did the self-check in. She was searching high and low and couldn't find my payment details. I showed her the bank sms to say that the transaction was approved. She went everywhere to ask back-end office and the front manager. In the end, she thought I have checked in from the machine and never thought I checked in from mobile. Why don't you asked me how did I make the payment? At last after standing for 25 mins in front of the reception desk, not including queueing, I got my room key. While waiting, my husband and my kids were not even offered a welcome drink. 3. When we reached the room, to my greatest disappointment, the fridge is empty. Nespresso capsule is half filled up. Empty tables. Not a single greeting card to welcome me. Nothing. This is not what I expect from a suite room. 4. Someone called the room to asked where I want the rollaway bed to be placed. Then my husband asked for the size of the rollaway bed so he can decide where to place the rollaway bed. The person has to put us on hold then after that came back online on the phone and said sorry you don't have a rollaway bed. Then why called me in the first place? Worse of all, at the reception area during the check in, the check in lady told me I am entitled to one free rollaway bed. Because I paid for 3 adults, 1 child for the room. Not for 2 adults. 5. I went down to the reception to speak to the duty manager. A staff named Jorge said he is the duty manager for the day. When I told him all the story above, he simply mentioned, that is how our suite room is. He was saying it as if like you take it or leave it. Thisbis how our service is. In my heart, I am like, "WHAT??". I paid good money to enjoy with my family here and even the duty manager acts like that. No wonder the overall service is so bad. He said that they don't usually give the welcome drink in the room due to covid. He will send the welcome drink to the room. But till today, my second morning in the room, the welcome drinks have never arrived. Not like I am so hard up for a few small glass of cordial drinks. But I suppose, you have to deliver what you promise, right? 6. I went back up to my room, somebody has came up to fill the fridge which is supposedly filled with "refreshment" and it is filled with about 10 cans of soft drinks. Ok, never mind, I thought. At least they filled it up. A man was already fixing up the sofa bed that is supposed to opened up to a day bed. Polite man. Before he left, he said, u should call the housekeeping and ask for extra 2 towels as he see I am with my husband and 2 children. And I am like, WHAT? I paid for the room with 3 adults and 1 child. I didn't pay the room for 2 adults. And I given 2 towels only? Am I suppose to share towel or what? I paid extra $100 plus for additional adult in the room (who is my 14 year old son) and they don't even prepare a set of bath towel for him? When the houseekping man left, I looked at the bedsheet, it has many tiny holes on it!! The pillow cases for the 2 pillows are oversized and has to be folded. The small spoons given were in different size. Itbis a small matter but for a suite, i mean this is really sub standard especially it is part of shangrilla hotel. Hair dryer in the room is not working. Refer to the photo. 7. This morning, my second morning, I called to the housekeeping to ask them to refill the refreshment (soft drinks) in the fridge as it was been consumed. The housekeeping lady on the phone told me that they only fill up once per stay. I am thinking, if I stay for 10 days, you will also refill once? And everything given to me is a 2 sets instead of 3 sets as I paid for 3. If you want to stay here in a suite room, I would say, really not worth the money. Go to other hotel to stay in a normal deluxe room. You will get better service than in a suite room here.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Great hotel, friendly people, and lots of variety of food. I love the weekly activities and the motivational notes served with meals every day. My 21days wouldnt be that great without you all. Excellent job.
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Communications HJTS, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 27 May 2021
Dear PaoloDrilon, Thank you for the review. The team would like to wish you a hearty congratulations on successfully completing your SHN. We are delighted to know that the stay experience had been wonderful and that you enjoyed the support we provided. Best regards Vathsala Subramaniam, General Manager
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No front door staff to help with luggage. No concierge service. Bar shut do to pandemic. Alternative is poolside bar which is open air with ineffective air-con boxes. Gym is low standard with inadequate air-con. Laundry service is unreliable, timing wise. Club lounge is good, but standard club room is small. Pandemic was a problem for everyone, but eventually the pre pandemic standards of service need to be restored.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Chaotic reception area upon arrival for keys collection as I had done mobile check-in a day before. Still had to require human intervention as system was not functioning as it should be. The only consolation for mobile check-in was able to go to the room earlier, around 2pm. Room was a good size, nicely decorated. Cleanliness could be improved as floor and counter tops very dusty. King sized bed was comfortable. Quiet and slept well. Bathroom was well stocked with amenities. Adequate size and good water pressure. We didn't try any of the restaurants as we met with relatives for most of our meals. Once we have found our bearings, I would say it is walking distance to Orchard Road. Alternatively, bus stop is only less than 2 minutes walk, #36, which will take you to the top of Orchard Road.…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Long check-in time, averagely 10 mins per guest. Unfortunately was given a occupied room. The occupant was quick to close the door as I tried to enter. Confused, I returned to the front desk to clarify. Insisted they call the room to confirm but they spoked rather rudely to the occupant. Was finally given a new room. Similar issue happened to my colleague the same night. Next day, had issues with my room keycards. Went down to lobby to get assistance. There was a queue and since card revalidation is very quick, went to the empty counter to wait while the staff was attending a check-in. Waited patiently & once he was done, walked towards him. Before I could say anything, was instructed rather rudely to "please queue!" Asked courteously if I could get help to validate my cards which takes only a few second, he insisted rather imperiously for me to queue. I asked nicely if anyone else could assist me, he said no, its only him. So I had to turn to the guests queuing, to ask them if it was ok for me to validate my cards which they agreed. He made me feel like I committed a huge offence. Should be common sense to assist a guest who was locked out of the room as it takes only a few second rather than instructing to queue for another 30 minutes. I was patient and courteous throughout but was unfairly treated. While I know that the hotel staff were probably stretched, I am disappointed with such lackadaisical customer manners & sub-standard service of a 4 star hotel under Shangri-La.…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
Went there for my dinner date and i had a good time! Greeted by Reza and his team of FnB services. Well service by them! And also to add on! It is halal! Together and perfectly with the busking ambience while eating its just perfect for my date night! Will come by again in the future!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed here the last week of June for a business trip. The hotel was incredibly busy so check in took long. I think the hotel was also fully booked as I wanted a big bed to myself as I was alone, but they gave me a room with 2 twin beds. The pool and gym close at about 9pm, but the front desk told me that should I need to use the gym later than that, I can inform the front desk and they will help open it for me. In terms of location, this hotel is very convenient, it's at the end part of Orchard road, located beside a mall and several bus stops nearby. My office was in Anson road and there were buses I could ride to and from there directly. If you need to take the MRT though, it would take longer, possible a 10 or 15 minute leisurely walk away. I would often take the train then get off at the Somerset stop and then take a bus from there to lessen the walk. I probably may stay there again if the price is right. …
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed for 6 nights, two families of 4 members each. it was a rude shock. We had gone in thinking it is a shangri-la brand hotel and will have certain standards. But everything was lacking. Our bad experience started at the check-in when first we were told we have only one room (we had a printout of our 2 room pre-paid booking), then we were told one room has breakfast and the other did not. Documents were checked a dozen times as if we were some forgers. It took us an hour to just be checked in and the entire experience felt like a bad start. The Housekeeping/ guest services do not respond if they are busy! One can keep calling for basic things like - towels/ water/ extra blanket and nobody will bother. We did not get an extra blanket for two nights. Finally I went down to the reception, wrote it down for them and they promised to give it. YET, we did not get it. The breakfast menu is disappointing. It is frighteningly similar every day. Hardly any change and hardly any incentive for any guest to stay beyond two days. The spread of the menu was frankly less than even business hotels. To add to it, except one or two, other staff are not helpful. They stand around in ghetto's, chit-chatting with each other and scorn when asked for something. All in all - extremely disappointing. Now I will never trust the Shangri-la brand blindly.…
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Hotel room was clean, even though it was on the small side. The staff there were very friendly and informative, specifically Evelyn and Nadia, where they greeted me, my wife and my baby girl warmly. It was especially great because they were able to provide a baby cot and also a baby bathtub! However, the waiting time for the check-in took about 1 hour, which was maybe due to it being a Friday, start of the weekends. Hopefully that can be improved. Aside from that, we managed to top off our stay with a satisfying breakfast meal at J65 restaurant with their variety of food and excellent service. The manager Reza there was really welcoming and offered us the best of service! Overall, our stay was worthwhile and recommended!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My family and I are leaving Singapore this weekend and booked to stay at JEN for our final nights in the country. We have two small children aged 20 months and 5 months. Hotel check-in is at 3pm. The queue was incredibly long all afternoon; the hotel is understaffed and this makes for a very poor check-in experience. We had booked two rooms, the first room wasn’t ready for us until 4pm and the second room wasn’t ready until 6pm. They gave us the key card for the second room and when we arrived it was still being cleaned. The poor lady cleaning our room was so stressed and we had to stand in the hall with our 20 month old waiting. This disastrous experience meant that both of our children ate late and that we had no time in the room before they needed to go to sleep. Once in the room we found hair in the shower. The towels are very poor quality. Today I have returned to the hotel to find that my key card isn’t working in the lift and I again had to wait in a queue with my baby. Then when I got to the room the cleaning cart had been left outside my door and there is not enough room for a pram to fit past. I couldn’t find any staff members on the floor so I had to move the cleaning cart myself in order to get into my room. My husband has just spoken to the hotel staff and they have said that they can’t offer us any compensation for this experience other than a ride to the airport. I am so disappointed by this service and lack of care at every turn. I would never stay here again and I would recommend avoiding if you have small children.…
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$123 - $182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
traders hotel singapore, singapore traders hotel, traders singapore
FORMERLY KNOWN AS
Hotel Jen Tanglin Singapore by Shangri-La
LOCATION
SingaporeSingaporeOrchard / Central Area/City Area
NUMBER OF ROOMS
565
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Claim Your Listing Frequently Asked Questions about JEN Singapore Tanglin by Shangri-La
Which popular attractions are close to JEN Singapore Tanglin by Shangri-La?
Nearby attractions include Tanglin Mall Bazaar (0.09 km), Tanglin Shopping Centre (0.4 km), and MAD Museum of Art & Design (0.4 km).
What are some of the property amenities at JEN Singapore Tanglin by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Singapore Tanglin by Shangri-La?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JEN Singapore Tanglin by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JEN Singapore Tanglin by Shangri-La?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to JEN Singapore Tanglin by Shangri-La?
Conveniently located restaurants include Astor Bar, Yan Ting, and Manhattan.
Are there opportunities to exercise at JEN Singapore Tanglin by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JEN Singapore Tanglin by Shangri-La have an airport shuttle?
Yes, JEN Singapore Tanglin by Shangri-La offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does JEN Singapore Tanglin by Shangri-La have airport transportation?
Yes, JEN Singapore Tanglin by Shangri-La offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JEN Singapore Tanglin by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Singapore Tanglin by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.