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60 Eu Tong Sen Street, Singapore 059804 Singapore
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Traveller (1484)
Room & Suite (656)
Dining (98)

About

#124 of 382 hotels in Singapore
Location
Cleanliness
Service
Value
An ASEAN Green Hotel and BCA Green Mark Platinum Award (Existing Buildings) winner, Furama City Centre is centrally located in Chinatown, in the Central Business District (CBD) and at the fringe of Shenton Way. This exquisite 445-room business hotel is equipped with wireless broadband connection and function rooms that can seat up to 750 guests. With a range of accommodation choices, guests are assured of a comfortable stay with its 24-hour room service, an in-house F&B outlet - Tiffany Cafe & Restaurant – that serves food from a Malay kitchen, and a Lobby Lounge with an extensive wine and snacks list. Retail, dining, attractions and entertainment are easily accessible within walking distance. Chinatown MRT station is a short 5-minute walk via a sheltered link bridge, whilst the Singapore Changi Airport is a mere 20-minute drive away.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Car hire
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Chinese, Filipino, Indonesian and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
617Restaurantswithin 0.5 km
100Attractionswithin 0.5 km
3481Reviews96Q+A100Room tips
Traveller rating
  • 1,528
  • 1,151
  • 499
  • 156
  • 148
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금순 백 wrote a review Today
18 contributions1 helpful vote
+1
I definitely requested that the child and the parents be together, but you were assigned a room past the floor that is under construction and the hallway with hills. Even the card key malfunctioned, so Asians, Middle Easterners, Arabs, and a few Westerners staying on the lower floors were locked up late at night because the elevator card key was not recognized. The treatment was very unfair, and even though this hotel is a 4-star hotel on Google, the room was cleaned after 3 days, towels had to be requested by the guest, and if necessary, the guest had to go to the lobby and pick up disposable toothpaste. The 4~5th floor should be absolutely avoided, and the 6th floor has a swimming pool, so it is humid, so even if you have an argument with the staff, I hope you ask for a higher floor, and Westerners are assigned to higher floors. Funny thing is, the staff are also Asian, Arab, Middle Eastern 최악입니다 가지마세요 4~5층은 특히나 절대가지마시고요 곰팡이냄새랑 엄청납니다 없던병도 걸려올 기세입니다 차라리 보스나 다른 좋은데 가세요.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: don't go please
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Truthfulady1 wrote a review 22 Nov
London, United Kingdom156 contributions380 helpful votes
Hotel had some positive points but far more negative. On arrival and departure we were very impressed with the porters helping with baggage. Hotel is very well located handy for Clarke Quay, train stations and Chinatown. The bar in foyer was reasonably priced for drinks and happy hour helped. View from room was good especially at night. Hotel safe much appreciated. Plenty of tea coffee sachets available from lovely elderly lady in foyer. Did find the water dispenser on landing handy. Though pity it leaked over floor. Unfortunately the dilapidated appearance of hotel lets it down And the damp stench immediately hits you. Rooms dull and dampness smells the clothes in wardrobe too. Bathroom so old fashioned shower curtains not nice. Room service every three days is just not good enough. They try to say this is them being eco friendly but that’s clearly not true. Some days no hot water for shower. We had 3 rooms with family and told we had been upgraded. I’m horrified to think what our room would have been like if not upgraded. We did ask to change rooms on arrival but were advised it would take a few days and we may not get rooms together which as one of family is a child wouldn’t have worked. Couldn’t recommend hotel and really our week there although we loved Singapore was spoiled by hotel.
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Date of stay: November 2022
Value
Location
Service
Room Tip: Pool area poor and towels only given out grudgingly. I’d take my own.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joseph D wrote a review 21 Nov
London, United Kingdom7 contributions2 helpful votes
I recently stayed at the Furama on a business trip. Unfortunately the alternatives were fully booked. The room was humid and damp, and so was everything in it - the bedding, the walls, my clothes by the time I left. The room was also in poor condition, wallpaper peeling, dirty and grimy bath, flickering main light. To top it off my room was right next to the lifts, which could be heard through the walls all night.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pip f wrote a review 21 Nov
Newcastle upon Tyne, United Kingdom40 contributions43 helpful votes
The location of the hotel is excellent and the staff are helpful and friendly. A special shout to Ray, Mariah and Ivy (Executive Lounge) who went out of their way to be helpful with directions and advice on where to go and how best to get there. Ray in particular went over and above his pay grade to be helpful. The hotel itself is looking a bit dated and the room is only serviced every three days. A notice advises if you wish clean towels put the dirty ones on the floor ..... this only works if its on the third day as no-one comes near the room in between! We had a few problems with tv and hairdryer and was pleasantly surprised at how quickly these things were attended to. I think if the rooms were serviced each day it would be nicer.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TweedHeadsCozza wrote a review 19 Nov
Tweed Heads6 contributions2 helpful votes
Although hotel is showing it’s age the staff are very friendly. Rooms are only serviced every 3 days not our usual daily service we are used too. The executive Lounge staff, in particular Ivy showed us the Singapore friendly greetings and gave us suggestions on where to go and what to see. The hotel is centrally located. Undercover walkways link to the shopping centre and MRT (underground trains). Lots of great food close by. Our room had a view out to the Singapore Flyer and the Lotus. Just beautiful at night time with all the lights.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Heidi U wrote a review 18 Nov
Copenhagen, Denmark1 contribution
I have stayed both at the Furama Riverside Hotel and the Furama City Center Hotel during the last month and both the rooms we got were very dark and very poorly decorated. Not at all as nice as on the photos advertising for the hotels. Please remark that the rooms will not be cleaned or the the bed done every day.
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thanh H wrote a review 17 Nov
Anaheim, California110 contributions93 helpful votes
Furama Gold member - stay From 15 October to 19 Oct 2022. Arrived late into the night on the 15 Oct, at the entrance was very dark, no bell boy, the escalators to the front desk was not working on both direction, (later we been told it was broken few weeks now and waiting for service), we have seen few guests with heavy bags challenged with the stair, the only lift was inside the retail halls, most of the bazars were closed during our stay. look like a death zone. No more daily room cleaning, the service will be 3 days now, towels, coffee, tea bags, rubbish bag have to collect at the front desk every day if required, rubbish has to put out the front door no more bottle of drinking water, have to collect drinking water on the fountain of the hall of each floor. Room is small and outdated, not comfortable for few days stay. The excellent service in the old days were gone, replacing with the junks, not rate as the 1 star property.
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Date of stay: October 2022
Value
Cleanliness
Service
Room Tip: Don't book and stay there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Team Furama, Marketing at Furama City Centre
Responded 1 week ago
Hello @ThanhH838 I’m very sorry that your experience with us wasn’t pleasant this time round. We're thankful for your loyalty and for staying with Furama since before. I have taken note of the feedback and will relate these back to the relevant departments. I appreciate your feedback on cleanliness. Upholding our award title of being a BCA Green Mark Platinum is something we couldn’t achieve without the cooperation of our guests. This meant understanding the massive amount of water, energy, and chemicals that we generate on a typical room clean and doing our part to minimize this to the best that we can. We have reduced the provision of all single-use plastic bottles and now provide refillable carafes in each room as well as water stations on every floor. This will save more than 1000 plastic bottles daily from our hotel alone! We understand that some of us may still have reservations in consuming water directly from the tap even though tap water in Singapore is potable. For your peace of mind, we have installed a water dispensing machine on each floor. We sincerely hope that our guests can also support our hotel in our movement towards a more sustainable future. Thank you again for the valuable feedback. We do hope we’ll have an opportunity again to be of service to you on your next visit. Warm regards, Mae Tan Guest Engagement Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tommo wrote a review 8 Nov
Melbourne, Australia47481 contributions3710 helpful votes
+1
We has two stays at this hotel. Our first stay was just one night in a standard room as a stopover from Melbourne to Amsterdam to break up the flight. On our return back to Melbourne we had a 4 night stay in an executive room (pemier club king) that included breakfast and the club room. The hotel is in a good location and its connected to Peoples Park Shopping Centre and Chinatown Point Mall. We walked to Satay Street and La Sa Pat which is highly recommended. Lots of shops and eateries nearby. Other than location the hotel fails to meet the grade. Its in need of a makeover. The cleaning staff we encountered were very good. Our package included breakfast and club room access. Each time we turned up for breakfast or the club room we were embarassed and told that our name was not on the list and not included. Each time I had to show my booking confirmaton. Front desk told me its not showing in their records. Thats really strange as they were the ones who emailled the inclusions to me???? In frustration I sent an email to the duty manager who dropped a letter under my hotel door apologing for their shortcomings. Breakfast was a buffet but quite ordinary. The penny pinching goes even further. The room is only serviced every 3 days. This is the first time other than serviced apartments have I stayed at a hotel that only services the room every 3 days. The club room is very different to other club rooms I have stayed at as you cant even have breakfast in the club room. Alcohol offers are the most limited of any hotel I have stayed at. Look elsewhere rather than staying at this hotel. Next time I would be happy to stay in the same aea but NOT at this hotel.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Furama, Marketing at Furama City Centre
Responded 1 week ago
Hi @tommomelbourne, thank you for the feedback you have given. We apologise for any shortcomings and for the not-so-plesant stay you had. Our hotel is indeed blessed with its fantastic location, granting perfect access to Chinatown and just a great base in general to visit the rest of Singapore with its covered walkways to the MRT, and I’m glad you had the chance to explore. I appreciate your feedback on cleanliness. Upholding our award title of being a BCA Green Mark Platinum is something we couldn’t achieve without the cooperation of our guests. This meant understanding the massive amount of water, energy, and chemicals that we generate on a typical room clean and doing our part to minimize this to the best that we can. I have taken note of your feedback about club access and lack of update on our system. This will be taken very seriously as this should not happen and we do sincerely apologise for the inconvenience. We will work with our tech team on this. Thank you once again for your feedback and we hope to have the opportunity to welcome you back at Furama. Warm regards, Mae Tan Guest Engagement Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HEATHER wrote a review 8 Nov
1 contribution
After enjoying our first stay at Furama City Centre in June this year, we found the location perfect for exploring many of the sights in Singapore. Although the hotel is somewhat dated, the rooms are comfortable and clean and great value with complimentary breakfast and evening drinks etc included in the price for executive suites. Staff were friendly and helpful and special thanks to Ivy who looked after us in the Executive Lounge. We will definitely stay here again.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Furama, Marketing at Furama City Centre
Responded 1 week ago
Hello @heatherg60_hg, Thank you for your review. I'm really delighted to hear that you enjoyed our stay with us. Our hotel has indeed one of the best locations to start exploring the island. We look forward to welcoming you back anytime soon! Thank you also for leaving feedback on how well our Executive Lounge staff, Ivy, has assisted you. Ivy will definitely be happy to hear about your feedback and we will ensure that this will reach her. We always make it a priority to deliver excellence in customer experience and your feedback helps us live up to this expectation. We look forward to welcoming you back anytime soon! Warm regards, Mae Tan Guest Engagement Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melody Yap wrote a review 8 Nov
Singapore, Singapore38 contributions13 helpful votes
Great location close to the city centre and rooms were also clean and of a decent size. Staff were friendly, especially Mae from the front desk who was friendly and accommodating to our requests. The lobby area was modern and cozy. Kudos to the Furama team for the fantastic service!
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Furama, Marketing at Furama City Centre
Responded 1 week ago
Hello @melodyap84, Thank you so much for the amazing feedback. I am thrilled to have left a memorable experience during your stay and making our guests happy has always been our top priority at Furama. I look forward to welcoming you back soon! Warm regards, Mae Tan Guest Engagement Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$111 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
furama hotel singapore, furama city centre singapore, furama city centre hotel singapore, furama singapore
LOCATION
SingaporeSingaporePearl's Hill / Outram / Central Area/City Area
NUMBER OF ROOMS
445
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FURAMA CITY CENTRE (Singapore) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Furama City Centre
Which popular attractions are close to Furama City Centre?
Nearby attractions include Black Crow Taxidermy & Art (0.4 km), Ransack Puzzle Hunt (0.3 km), and East Inspirations (0.5 km).
What are some of the property amenities at Furama City Centre?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Furama City Centre?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Furama City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Furama City Centre?
Yes, parking is available to guests.
What are some restaurants close to Furama City Centre?
Conveniently located restaurants include Zazz Pizza, Haidilao Hot Pot, and FOC Restaurant.
Are there opportunities to exercise at Furama City Centre?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Furama City Centre have airport transportation?
Yes, Furama City Centre offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Furama City Centre located near the city centre?
Yes, it is 0.7 km away from the centre of Singapore.
Are any cleaning services offered at Furama City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Furama City Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.