It has been about 7 years since my last review on TripAdvisor, for another hotel worthy of my compliments. Over the 10-plus years of my business involvement ramping up and expansions of a high-tech US facility with 1000+ employees in Singapore, I have frequented various 5-star hotels including Marina Bay Sands. Singapore is known for expensive hotels. But with all things considered in terms of value, comfort and luxury, quiet ambient yet close proximity to MRT and Orchard, Sheraton Tower Singapore is arguably the best hotel in Singapore for long term business travelers like myself. Well managed by a team of professionals, the hotel offers excellent service by a team of well trained staff. The lobby restaurant led by Karen and Parsy are excellent. The executive lounge led by Kathleen, supported by Charlotte and Rui is superb; they are very observing, attentive with attention to details, simply the best in business. As a Marriot Bonvoy Titanium elite member, my privilege's are well respected and reflected. Realistically though, don't expect an automatic free upgrade to Suite, unless a bit extra than the corporate rate is offered. This was true in Marriot chains in Korea/Taiwan I experienced personally. I initially planed to try this hotel for two weeks only, but ended up staying for my whole trip of five weeks. I look forward to getting back to a comfy temporary home again, where my business trip was well supported for success, by a team of enjoyable and memorable staff.…
Very comfortable and quiet rooms, very good for working and zoom meetings. Breakfast is served by staff instead of a buffet, but even when crowded it is very efficient. Staff overall are very helpful and professional. Location is walking distance (if you don't mind Singapore climate) from Mount Elizabeth and Orchard Road. Pool area is nice and there's a bar, which is rare in Singapore. Decor in central area is a little dated, but who cares. Great place.
First of all, the hotel staff were unfriendly, you dont feel warm welcome from check in, as a Platinum Elite member, there are not much of benefit in this property. Secondly, the executive lounge were below the standard! None of the staff will approach you, first time as a elite member i felt truly disappointed as i stood in front of the table for 5 mins, none of the staff greeted even they passed by.While approaching one of the staff for beverage order, i felt really awful. In front of the guest, she was listing down every single room’s drink order in unprofessional manner. Well, as a guest in the lounge, you are not suppose to order more than a drink, the staff will dispose unpleasant manner. You are not suppose to take any snack as they will listed down in front if you what had you taken. Room are dated, however if you are looking for Marriot property, try to stay away from Sheraton Tower, there are certainly other better hotel surrounding, sadly i made a wrong choice during the stay, overall i would have to say this property requires lots of improvement starting from the bottom.…
As a seasoned Marriott Traveler (30 years, 2500 stays), I recently stayed for two weeks at the Sheraton Towers. The positive is the hotel is nicely appointed, good pool, so so gym, good restaurant food. The problems are - no points provided in the time allowed. As a frequent traveler with Marriott, this always bothers me a lot. I need to check and then check again, then submit and wait, etc. Why??? Also, the long is a nicely appointed, but they give you a wooden box of little food items, a mystery selection each night, that is it. You have not choices. Even the attendant could not tell me what was tomorrows mystery box, so each night had to go to the floor and check. Many of the items I could not distinguish. A waste of food many times and like packing a lunch from mom, just eat it, don't ask. Breakfast was also not to my liking. Instead of a buffet, they give you a short list of meals you can choose from. Did not like me mixing and matching items I prefer as you would on a buffet. Another way to control my diet. Was frustrating. Other than these complaints the hotel itself is nice and people pleasant.…
We were looking forward to our 3rd stay at Sheraton Towers from 30 April to 2 May. Decided to write a review for this particular stay as the property deserve certain recognition. As an elite member of Marriott Bonvoy, I’ve been to several hotels by the chain in Singapore. I am absolutely impressed by the service of the staff here. Firstly, I was given a call by Edward who was the duty manager on shift and he informed me about my room arrangements ahead of my stay. He chose to call and explain instead of sending me an email and I thought it was a very good gesture as opposed to regular emails that I received in the past. I would also like to give a shout out to Kathleen who remembered us and our names from our previous stay and greeted us with the same familiarity. We were delighted to interact with both Kathleen and Charlotte in the lounge. I have also observed that they maintain their composure when engaging with tough guests and were very professional. I would also like to mentioned that Zita was also very thoughtful in calling us to check if our in room dining has arrived. I have never met with such service in the past 200+ stays I’ve had and I would like to applaud it. I would definitely come back to stay at Sheraton Towers.…
It was a great experiences to get assistance from shilla and team accommodating request for breakfast for Muslim tenant throughout our stay as it was the holy month of Ramadhan.. we thank full of the services and appreciate the understanding ... Ps : the doorman Azman was also helpful provides some direction on our journey for Muslim food around the area
After two years of a travel hiatus, have the pleasure to return to one of my favorite place to stay in Singapore. Hands down the warmth and attentiveness of the staff make the stay stand out among the plenty of options available. Shout out to Kathleen, Amin, Simon, Aswad, Mustafa, Charlotte. You make me look forward to my return each time!
Though I am a Singaporean, I have relocated to Jakarta, Indonesia. Now that travel restrictions have been lifted, I travel back to Singapore for work and meetings. Without a home here in Singapore, I have to stay in a hotel and decided to stay at Sheraton Towers Singapore. For the last 3 weeks, I have made Sheraton Towers my home. But it has been a mix of great and no so good experience, hence I've given them a "Very Good" rating rather than Excellent. Front Desk and Check-in Experience! Check-in done by Rui Feng was great. She was efficient and made the process easy and fast. She made the effort to recognise that I am a Titanium Elite Member and offered me the privileges as a member. Other Fronk Desk staff like Jesica was always friendly and helpful. Breakfast! Limited options at breakfast. But service staff provided excellent service which made up for the not so great breakfast. Club Lounge! Club Lounge Service led by Kathleen was absolutely fantastic. Alongside her trusted trainee Charlotte, this tag-team always made me feel welcomed and at home. Their other colleagues whom I've had the pleasure of being take care of also from Front Desk is Jesica and Rui Feng. Thank you ladies. Housekeeping! Fantastic housekeeping service. Unfortunately, I don't ever get to meet them as I am always not around when it's done or when I do see them, they are cleaning someone else's room. Cafe Lounge! When do I host my meetings at the Cafe Lounge, the smile and service by Emily is always a welcome. I observed that the hotel is grossly understaff as several hotel staff members were taking care of hotel guests at the front desk, restaurant during breakfast, evening cocktails at the club lounge and work two or three days in a row. With travel restrictions lifted and many travellers coming to Singapore, the hotel unfortunately is not prepared for the influx of hotel guests but credit to the staff for always trying their best. Now for the not so good experience and have caused me to develop a phobia from drinking water when taking my shower. On this one particular morning as I was brushing my teeth in the shower and rinsing my mouth, I drank water from it as I normally would only to discover to my horror when I looked down the bathtub, the water was brown. I had planned to take a shower but not able to. Jumped out of the shower, dried myself, got changed and headed down to the front desk to inform them of my awful experience. I was greeted with a "I'm sorry" and will inform my manager about it. As of today, the water issue has been resolved but the lack of care especially after knowing I had drank mouthfuls of brown water from the shower has tarnished the otherwise wonderful experience I had staying at the hotel. Needless to say I had a tummy upside for a couple of days. Being in the healthcare industry, I know how to self medicate and treat myself. The hotel is conveniently located. Newton MRT is just 2 to 3 minutes walk away. Newton Food Centre is about 5 minutes walk. Bus stop across takes one to the busy streets of Orchard within minutes. Overall, aside from this one off incident, it's still a great hotel to stay. As of writing, I am still staying at the hotel and will definitely return. Hopefully by then, they would have increased the number of staff.…
From the moment we walked, in the staff had uppity attitudes! I was told I was going to be charged $200 for special room cleaning if I had covid, but the most hilarious thing was that I found a operation/medical procedure suction in my room next to my bedside table when I checked in, and after handing it to the duty manager (we were going to stay 7 nights but checked out after an stressful 1 night stay) he was nonchalant and dismissive about a disgusting item being in his rooms. NEVER, EVER BOOK HERE.
I was avoiding going out as much as possible so had time to experience much of the hotel services. Am a platinum elite but only breakfast and lounge access was offered as the hotel seemed rather full. The room bed deserves recognition as it was very comfortable and sleep quality was excellent. The decor of the entire hotel felt a little dated but otherwise functional so not a problem. Had lunch at the lobby restaurant and received very warm and friendly service. The Indian food was very authentic and was very pleased with the quality. Received exceptional service from Stanley at the Lounge who was engaging and very friendly. A person who any hotel should be proud to keep. My only average experience was the bar where the service was alright although not as warm. The staff seemed more interested in getting the job done than going beyond. Sadly this is where my experience was the least engaging. To sum up, would consider this hotel again given the offerings and would highly recommend this Hotel.…
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