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39 Scotts Road Sheraton Towers Hotel, Singapore 228230 Singapore
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1326)
Room & Suite (733)
Videos (2)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Towers Singapore
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 373 in Singapore
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Sheraton Towers Singapore is centrally located along Scotts Road in the heart of Singapore just 10-minute walk from the Orchard Road shopping and entertainment district. The Newton Interchange train station next door linking the Downtown and North South Lines makes the hotel easily accessible to major places of attractions. Featuring 420 elegantly appointed rooms and 13,400 square feet of prime function space made up of 16 event venues, the Hotel is equipped with the modern amenities and conveniences, including high-speed internet access and the fitness centre that overlooks the outdoor swimming pool. From the detailed elegant furnishings, delicate presentation of culinary experience to warm, discreet service, the hotel believes in pampering its guests with the comfort, luxury and conveniences that they are accustomed to at home.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids stay free
Airport transportation
Wifi
Paid wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Poolside bar
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Desk
Room service
Safe
Telephone
VIP room facilities
Flatscreen TV
Bath / shower
Hair dryer
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Chinese, Filipino, Malay
Hotel links
Special Rate:Romance Getaway
2514Reviews30Q+A100Room tips
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Most Recent
Dr.Z wrote a review 11 May
San Francisco, California3 contributions3 helpful votes
It has been about 7 years since my last review on TripAdvisor, for another hotel worthy of my compliments. Over the 10-plus years of my business involvement ramping up and expansions of a high-tech US facility with 1000+ employees in Singapore, I have frequented various 5-star hotels including Marina Bay Sands. Singapore is known for expensive hotels. But with all things considered in terms of value, comfort and luxury, quiet ambient yet close proximity to MRT and Orchard, Sheraton Tower Singapore is arguably the best hotel in Singapore for long term business travelers like myself. Well managed by a team of professionals, the hotel offers excellent service by a team of well trained staff. The lobby restaurant led by Karen and Parsy are excellent. The executive lounge led by Kathleen, supported by Charlotte and Rui is superb; they are very observing, attentive with attention to details, simply the best in business. As a Marriot Bonvoy Titanium elite member, my privilege's are well respected and reflected. Realistically though, don't expect an automatic free upgrade to Suite, unless a bit extra than the corporate rate is offered. This was true in Marriot chains in Korea/Taiwan I experienced personally. I initially planed to try this hotel for two weeks only, but ended up staying for my whole trip of five weeks. I look forward to getting back to a comfy temporary home again, where my business trip was well supported for success, by a team of enjoyable and memorable staff.
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Date of stay: April 2022
1 Helpful vote
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Response from Sheraton Towers Singapore, Other at Sheraton Towers Singapore
Responded 5 days ago
Dear Dr.Z Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Alvin Tan Front Office Manager
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JimInNWDC wrote a review 10 May
Washington DC, District of Columbia66 contributions35 helpful votes
Very comfortable and quiet rooms, very good for working and zoom meetings. Breakfast is served by staff instead of a buffet, but even when crowded it is very efficient. Staff overall are very helpful and professional. Location is walking distance (if you don't mind Singapore climate) from Mount Elizabeth and Orchard Road. Pool area is nice and there's a bar, which is rare in Singapore. Decor in central area is a little dated, but who cares. Great place.
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Date of stay: May 2022
Rooms
Location
Service
Trip type: Travelled
1 Helpful vote
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Response from Sheraton Towers Singapore, Other at Sheraton Towers Singapore
Responded 1 week ago
Dear JimInNWDC Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Alvin Tan Front Office Manager
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Mimi L wrote a review 10 May
1 contribution
First of all, the hotel staff were unfriendly, you dont feel warm welcome from check in, as a Platinum Elite member, there are not much of benefit in this property. Secondly, the executive lounge were below the standard! None of the staff will approach you, first time as a elite member i felt truly disappointed as i stood in front of the table for 5 mins, none of the staff greeted even they passed by.While approaching one of the staff for beverage order, i felt really awful. In front of the guest, she was listing down every single room’s drink order in unprofessional manner. Well, as a guest in the lounge, you are not suppose to order more than a drink, the staff will dispose unpleasant manner. You are not suppose to take any snack as they will listed down in front if you what had you taken. Room are dated, however if you are looking for Marriot property, try to stay away from Sheraton Tower, there are certainly other better hotel surrounding, sadly i made a wrong choice during the stay, overall i would have to say this property requires lots of improvement starting from the bottom.
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Date of stay: April 2022Trip type: Travelled
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Response from Sheraton Towers Singapore, Other at Sheraton Towers Singapore
Responded 1 week ago
Dear Mimi L Thank you for the review. We regret to learn that your stay was not up to your expectations. At Sheraton Towers, we are constantly evaluating the products and services offered, and your valuable feedback certainly provides insights to the process. We very much appreciate you taking the time to share your thoughts and we hope to have the opportunity to welcome you back for a more befitting stay experience in the future. Warm regards, Alvin Tan Front Office Manager
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mark s wrote a review 9 May
3 contributions1 helpful vote
As a seasoned Marriott Traveler (30 years, 2500 stays), I recently stayed for two weeks at the Sheraton Towers. The positive is the hotel is nicely appointed, good pool, so so gym, good restaurant food. The problems are - no points provided in the time allowed. As a frequent traveler with Marriott, this always bothers me a lot. I need to check and then check again, then submit and wait, etc. Why??? Also, the long is a nicely appointed, but they give you a wooden box of little food items, a mystery selection each night, that is it. You have not choices. Even the attendant could not tell me what was tomorrows mystery box, so each night had to go to the floor and check. Many of the items I could not distinguish. A waste of food many times and like packing a lunch from mom, just eat it, don't ask. Breakfast was also not to my liking. Instead of a buffet, they give you a short list of meals you can choose from. Did not like me mixing and matching items I prefer as you would on a buffet. Another way to control my diet. Was frustrating. Other than these complaints the hotel itself is nice and people pleasant.
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Date of stay: April 2022
Value
Service
Sleep Quality
Trip type: Travelled
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Response from Sheraton Towers Singapore, Other at Sheraton Towers Singapore
Responded 1 week ago
Dear mark s Thank you for the review. We regret to learn that your stay was not up to your expectations. At Sheraton Towers, we are constantly evaluating the products and services offered, and your valuable feedback certainly provides insights to the process. We very much appreciate you taking the time to share your thoughts and we hope to have the opportunity to welcome you back for a more befitting stay experience in the future. Warm regards, Alvin Tan Front Office Manager
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winstonkhiu wrote a review 7 May
7 contributions7 helpful votes
We were looking forward to our 3rd stay at Sheraton Towers from 30 April to 2 May. Decided to write a review for this particular stay as the property deserve certain recognition. As an elite member of Marriott Bonvoy, I’ve been to several hotels by the chain in Singapore. I am absolutely impressed by the service of the staff here. Firstly, I was given a call by Edward who was the duty manager on shift and he informed me about my room arrangements ahead of my stay. He chose to call and explain instead of sending me an email and I thought it was a very good gesture as opposed to regular emails that I received in the past. I would also like to give a shout out to Kathleen who remembered us and our names from our previous stay and greeted us with the same familiarity. We were delighted to interact with both Kathleen and Charlotte in the lounge. I have also observed that they maintain their composure when engaging with tough guests and were very professional. I would also like to mentioned that Zita was also very thoughtful in calling us to check if our in room dining has arrived. I have never met with such service in the past 200+ stays I’ve had and I would like to applaud it. I would definitely come back to stay at Sheraton Towers.
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from Sheraton Towers Singapore, Other at Sheraton Towers Singapore
Responded 1 week ago
Dear winstonkhiu Thank you for taking the time to share your experience, and welcome back once more! It is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Alvin Tan Front Office Manager
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Nickwallacce wrote a review 7 May
Kajang, Malaysia1 contribution1 helpful vote
It was a great experiences to get assistance from shilla and team accommodating request for breakfast for Muslim tenant throughout our stay as it was the holy month of Ramadhan.. we thank full of the services and appreciate the understanding ... Ps : the doorman Azman was also helpful provides some direction on our journey for Muslim food around the area
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from Sheraton Towers Singapore, Other at Sheraton Towers Singapore
Responded 1 week ago
Dear Nickwallacce Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Alvin Tan Front Office Manager
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Scubahunk2 wrote a review 5 May
San Francisco, CA4 contributions2 helpful votes
After two years of a travel hiatus, have the pleasure to return to one of my favorite place to stay in Singapore. Hands down the warmth and attentiveness of the staff make the stay stand out among the plenty of options available. Shout out to Kathleen, Amin, Simon, Aswad, Mustafa, Charlotte. You make me look forward to my return each time!
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Response from Sheraton Towers Singapore, Other at Sheraton Towers Singapore
Responded 2 weeks ago
Dear Scubahunk2 Thank you for taking the time to share your experience, and welcome back once more! It is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Alvin Tan Front Office Manager
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danielchoo08 wrote a review 2 May
Singapore7 contributions1 helpful vote
Though I am a Singaporean, I have relocated to Jakarta, Indonesia. Now that travel restrictions have been lifted, I travel back to Singapore for work and meetings. Without a home here in Singapore, I have to stay in a hotel and decided to stay at Sheraton Towers Singapore. For the last 3 weeks, I have made Sheraton Towers my home. But it has been a mix of great and no so good experience, hence I've given them a "Very Good" rating rather than Excellent. Front Desk and Check-in Experience! Check-in done by Rui Feng was great. She was efficient and made the process easy and fast. She made the effort to recognise that I am a Titanium Elite Member and offered me the privileges as a member. Other Fronk Desk staff like Jesica was always friendly and helpful. Breakfast! Limited options at breakfast. But service staff provided excellent service which made up for the not so great breakfast. Club Lounge! Club Lounge Service led by Kathleen was absolutely fantastic. Alongside her trusted trainee Charlotte, this tag-team always made me feel welcomed and at home. Their other colleagues whom I've had the pleasure of being take care of also from Front Desk is Jesica and Rui Feng. Thank you ladies. Housekeeping! Fantastic housekeeping service. Unfortunately, I don't ever get to meet them as I am always not around when it's done or when I do see them, they are cleaning someone else's room. Cafe Lounge! When do I host my meetings at the Cafe Lounge, the smile and service by Emily is always a welcome. I observed that the hotel is grossly understaff as several hotel staff members were taking care of hotel guests at the front desk, restaurant during breakfast, evening cocktails at the club lounge and work two or three days in a row. With travel restrictions lifted and many travellers coming to Singapore, the hotel unfortunately is not prepared for the influx of hotel guests but credit to the staff for always trying their best. Now for the not so good experience and have caused me to develop a phobia from drinking water when taking my shower. On this one particular morning as I was brushing my teeth in the shower and rinsing my mouth, I drank water from it as I normally would only to discover to my horror when I looked down the bathtub, the water was brown. I had planned to take a shower but not able to. Jumped out of the shower, dried myself, got changed and headed down to the front desk to inform them of my awful experience. I was greeted with a "I'm sorry" and will inform my manager about it. As of today, the water issue has been resolved but the lack of care especially after knowing I had drank mouthfuls of brown water from the shower has tarnished the otherwise wonderful experience I had staying at the hotel. Needless to say I had a tummy upside for a couple of days. Being in the healthcare industry, I know how to self medicate and treat myself. The hotel is conveniently located. Newton MRT is just 2 to 3 minutes walk away. Newton Food Centre is about 5 minutes walk. Bus stop across takes one to the busy streets of Orchard within minutes. Overall, aside from this one off incident, it's still a great hotel to stay. As of writing, I am still staying at the hotel and will definitely return. Hopefully by then, they would have increased the number of staff.
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Date of stay: April 2022
Value
Location
Service
Trip type: Travelled
1 Helpful vote
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Response from Sheraton Towers Singapore, Other at Sheraton Towers Singapore
Responded 2 weeks ago
Dear danielchoo08 Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Alvin Tan Front Office Manager
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N Hore wrote a review Apr 2022
Spartanburg, South Carolina3 contributions
From the moment we walked, in the staff had uppity attitudes! I was told I was going to be charged $200 for special room cleaning if I had covid, but the most hilarious thing was that I found a operation/medical procedure suction in my room next to my bedside table when I checked in, and after handing it to the duty manager (we were going to stay 7 nights but checked out after an stressful 1 night stay) he was nonchalant and dismissive about a disgusting item being in his rooms. NEVER, EVER BOOK HERE.
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: Do Not Waste Your Money - Ever!!!!
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Response from Sheraton Towers Singapore, Other at Sheraton Towers Singapore
Responded 2 weeks ago
Dear N Hore Thank you for the review. We regret to learn that your stay was not up to your expectations. At Sheraton Towers, we are constantly evaluating the products and services offered, and your valuable feedback certainly provides insights to the process. We very much appreciate you taking the time to share your thoughts and we hope to have the opportunity to welcome you back for a more befitting stay experience in the future. Warm regards, Alvin Tan Front Office Manager
Read more
ongkyw wrote a review Apr 2022
Shah Alam, Malaysia141 contributions96 helpful votes
I was avoiding going out as much as possible so had time to experience much of the hotel services. Am a platinum elite but only breakfast and lounge access was offered as the hotel seemed rather full. The room bed deserves recognition as it was very comfortable and sleep quality was excellent. The decor of the entire hotel felt a little dated but otherwise functional so not a problem. Had lunch at the lobby restaurant and received very warm and friendly service. The Indian food was very authentic and was very pleased with the quality. Received exceptional service from Stanley at the Lounge who was engaging and very friendly. A person who any hotel should be proud to keep. My only average experience was the bar where the service was alright although not as warm. The staff seemed more interested in getting the job done than going beyond. Sadly this is where my experience was the least engaging. To sum up, would consider this hotel again given the offerings and would highly recommend this Hotel.
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from Sheraton Towers Singapore, Other at Sheraton Towers Singapore
Responded 4 weeks ago
Dear ongkyw Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Alvin Tan Front Office Manager
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PRICE RANGE
$231 - $331 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton towers singapore hotel singapore, sheraton hotel singapore, sheraton singapore, singapore sheraton
LOCATION
SingaporeSingaporeNewton / Central Area/City Area / Newton Circus
NUMBER OF ROOMS
420
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Frequently Asked Questions about Sheraton Towers Singapore
Which popular attractions are close to Sheraton Towers Singapore?
Nearby attractions include Trapped Escape Room Singapore (1.2 km), Mohan's Custom Tailors (0.6 km), and Orchard Road (1.2 km).
What are some of the property amenities at Sheraton Towers Singapore?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Towers Singapore?
Top room amenities include a flat screen TV, a desk, and a pool view.
What food & drink options are available at Sheraton Towers Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Towers Singapore?
Yes, valet parking is available to guests.
What are some restaurants close to Sheraton Towers Singapore?
Conveniently located restaurants include Lobby Lounge, Waterfall Ristorante Italiano, and Hua Ting Restaurant.
Are there opportunities to exercise at Sheraton Towers Singapore?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Towers Singapore have airport transportation?
Yes, Sheraton Towers Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Towers Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Towers Singapore offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Sheraton Towers Singapore?
The staff speaks multiple languages, including English, Chinese, Malay, and Filipino.