As a prestige member, first was not given a room upgrade. Second, was not given the room preference requested, excuse given is fully booked during weekdays. Subsequently ask for room change due to air-con spoilt was given the room i wanted. Third, ask for housekeeping during Day 2, but did not turn up when i returned back to room at 11pm. Fourth, ridiculous long queue for breakfast on Saturday morning, staff is slow in clearing the tables when guests have finished their meals. Did not manage to get a table even at 1030am and have to forfeit the breakfast as was told to check out at 11am and no late check out was even provided for such situation. During my entire stay, food and rubbish are not cleared from the guest corridors for hours leaving a stench smell whenever i walked past going to my room.…
What a wonderful experience trashing my initial thoughts of how to cope with being "imprisoned" all be it even at a 5 star hotel? The moment I arrived at 2+am on the 18th June was a breeze with courtesy received. Entering the room #2306 was a relief with spacious, very clean and well equipt with neccesities. The bed and pillows were very comfortable. The view gave me the serenity needed for this situation as it faces the Singapore river and city view even Batam can be seen on a clear day. Very good wifi connection helps keep my sanity intact. Most of all what was more stunning was the great guest oriented hotel personnel which truly was amazing and what guests always expected nomatter what the situation or reason to stay can be. I must humbly commend them for making mine a pleasantly memorable one... To Jiun Lee and Cheryl from 'One Touch' for keeping me company with their friendly and sincerity I can feel just over our daily telephone conversations and I was very pleasantly surprised that them knowing I'm a BTS ARMY presented me with an encouragement greeting card with BTS poster print! Now that was AWESOME! Liya (hope I spelt it correctly) from the same department was enthusiastic when we spoke on my checking out day. To all of you, gamsahamidah... To GCW Hotel Manager Mr Terence Ng, my sincere appreciation for taking good care of me in making my stay trouble and stress free. You have a great team! To Kelvin whom I met briefly at the lobby upon my departure I appreciate your courtesy. To everyone from housekeeping, in room dining, to Certis Cisco, the M.O.H., I thank you all very much from the bottom of my heart. Grand Corpthorne Waterfront... you are indeed fantabulously Grand! 👍👍👍…
It was a pleasant experience staying for a night over 20-21may, with my wife and baby girl. Front desk staff Mr Halim was considerate and caring, went the extra mile to help arrange for a complimentary bday cake for my wife - she was indeed surprised=) and also initiated a later checkout as he heard my girl just fell asleep during check out timing. This is what genuine service from the heart looks like, great job and keep it up, Halim 👍👍 As for the hotel, the basic facilities are quite antiquated but sufficient, so for the price in the $200s it is satisfactory for us. Rgds, Jr and family
Building was a bit old, compared to other 5-star hotels, so you can't expect swanky gleaming furnishing, or everything working perfectly, but overall, comfortable and clean. Staff was pleasant and helpful. Near a big shopping mall
We had an enjoyable and relaxing stay at Grand Copthorne Waterfront Hotel. Our Executive Suite comes with access to the Executive Club Lounge and free breakfast. They served all-day complimentary hot and soft drinks, and evening cocktails with Hors d'oeuvre at the Executive Club Lounge. We were pleasantly surprised by the Hors d'oeuvre, which comes in 3 courses, and the service of the staff at the Executive Club Lounge. Shirley, Jennifer and Kenneth were very friendly and attentive. Shirley even helped us mixed our mocktail and cocktail. Will definitely come back again!
Level 29 Executive Lounge is a definite must add on to your stay! Shirley and Jennifer has been especially hospitable and taking care of us during our cocktail hour. Definitely will come stay in Grand Corp for them… Singapore Airlines service. Going above and beyond! Give stars!!
Cleanliness could be vastly improved. We stayed for 8 nights but realized carpet were not vacuum deeply, we can see dust on the night stand, lamps and TV. Our children room the ac is not cold enough, tried to call the maintenance but still same result. Location is very good for us, 1 bus stop away from great world city mall, many foods, groceries, Japanese medi ya market, close to Robertson Quay, nanja monja is also very good at ground level. Breakfast spread is standard. Paid sgd200/nite including breakfast. Bus stop is in front of the hotel, to Tiong Bahru Market is 4 stops, to outram mrt station/SGH is 4 stops. From Orchard Blvd is also 4 stops.
Lounge access was good, well above expectation.. Shirley especially, Jennifer, megan and danny too. I booked Executive Suite.. room was dated but spacious. Overall I'm happy with the stay.. complimentary cake for our wedding anniversary too..
The first room we were given was so filthy that they changed us to a new room after we strongly complained. Room cleaning was also poor due to the totally inadequate provision of cleaning staff. We had to call the housekeeping manager to get the cleaner a vacuum for the carpet and a toilet brush to clean the toilet.
We booked room with glamping under the stars but not yet set up upon arrival. Still need to call and wait to set up. My kids are excited to see the room but then there’s nothing when we entered the room.