Alice was our server and she gave such good service. She was attentive and kind. Really amazing experience because of her. Pls promote her or give her a pay raise 💪🏻 She was funny and great, hired a Jem
We as a family enjoyed our stay at the hotel - rooms were good. Service was good but not great. At breakfast it was very frantic despite the hotel not even being so busy. We were frustrated on multiple occasions when we tried to call housekeeping, reception and room service without any answer. This happened on multiple occasions - not just 'busy times'. For the amount I am spending (3 times more than a good 4 star hotel) I just expected an incredible experience rather what one would expect from a decent 4 star hotel. Would I stay here again - probably not.
Always happy eith MO service. We stayed in another hotel in Spore before we moved to MO. Can really feel the difference between the level of service and friendliness. Though the hotel is quite dated, all the facilities are very well maintained. We stayed in city view room for 4 pax, the room was huge! More like an apartment. The rollaway beds are proper and very comfy to sleep in. The rooms include free bike use which was very handy as the area nearby is very lovely (along the river). Breakfast spread is excellent as usual. They provided turn down service also....all the little touch that is the selling point of MO.
This is a special thanks to all the staffs at Mandarin Oriental thank you so much for looking after me so well that I felt that I am just back home again away from home while preparing for my examination. Special Thanks to Sari, I’m so gonna miss u ! Big thank you to Chris for the daily Eggs for my brain. Ernie, for the encouragement much needed, Nancy for the babysitting, Josiah for the details of my breakfast needs as well as Mr Girubanantham for the extra miles to make sure I have my Lactose Free Milk daily and look after all my three meals, and the lovely n friendly Amazing Indian Head Chef Mr Santosh for the special Rasam with Briyani was really yummy and I’m already miss this Food with love. Great session with Michael Pasia on my departure day, will be contacting u to celebrate my birthday soon. Room always clean with details n special attention from the housekeeping team when I’m here . Wen Jie, a MUST mentioned name, he will always make your day by cleaning up the room and turning down for the evening for that few days I am with Mandarin Oriental from the smallest detail on the messy wires on the table,Wen Jie actually tidy it up and make sure that the table looks clean which really touches my heart and the thoughtfulness of opening up the bottles of water when I say I can’t do it with my long nails. Small details that many guests will be looking out for when we are staying in a luxury hotel, so to me details does make a difference and also thank you to Mr Gafaar ! MANDARIN ORIENTAL, it was a really pleasant stay , a home away from home I need to mention it again and look forward to see you really soon To Celebrate!…
Held our wedding back in January 2022. Due to Covid, wedding was postponed twice from 2020 to 2021, and finally to 2022. Juliana, our wedding coordinator went thick and thin with us, trying her best to help us get through this time, retaining most of the benefit that was extended to us despite having to reduce the number of attendees. Really appreciate her effort as well as going for the extra mile so that we can have a memorable event in MO. Special mention to Alice, Jobin and Anshul for making the evening smooth and enjoyable. To the banquet chef, Eng Kok, thanks for the amazing good food! Everyone was super happy with the dinner.
Had our wedding reception here on 1st May 2022 Everything went very smoothly as planned, with the guidance of banquet staffs especially banquet manager (Mr Jobin) and another lady (forgot the name haha) who kept us relaxed and calm throughout the ceremony. Thank you for the great service
Amazing hotel with very professional and kind staff. We spent a wonderful moment in the hotel. The hostel offers an excellent location, stunning swimming pool views and delicious food in Cherry garden restaurant. Thank you for this experience.
Fantastic view from the room onto Marina Bay. Very nice room. Good size. Big bathroom with bottles of shampoo etc in the shower and sea salt for the bathtub. Beautiful ambience in the hotel. Very friendly staff. Very nice pool, again with fantastic pool. Unfortunately the pool bar closes at 10.30 pm. Stayed for 6 days. Very central.
My hubby and I had the most wonderful night last week at the Bay@5. We both haven't been there for quite some time and we assumed that there would be many changes towards the area but it was not. The hotel itself was so authentic and beautiful as always. We had the most delicious drinks at Bay@5. My favorite would have to and always be the famous Singapore Sling and it was so tasty! The food was great too and the view was so stunning. The staff was so sweet and very kind to us. I believe their names were Jacelyn and Eyves. I am so sorry if I've spelled their names wrongly but they were such a great treat. They both provided wonderful service and was very helpful to our needs. They are a great asset to the hotel and we are so happy to have visited that lounge after so long. I am definitely going to go there again for another round of drinks and relaxation...!…
Staycay was 01-03 May. My check in & check out was done by Mr Nicholas, he was patient and clear in his explanation. We are able to get our room before 12noon. Got a v nice view from our room. My girls were super happy as the room was decorated with balloons and came with a complimentary birthday cake. Made a room service request on the 1st night and Joan took my orders and she suggested what kind of food to order for my kiddos and my food was sent by Mr John. And yup, my kiddos enjoyed room service so much ! We had lunch buffet on the 2nd day of our stay at Melt cafe. We were welcomed by Mr Alex. Even the restaurant was very busy due to the long public holiday, but service and taste of food wasn't compromised. Breakfast was included in my room package. There was a long q for breakkie, however, we were served quite quickly by Miss Elaine and Mr Anshul. There was a wide selection of breakfast spread.. kiddo loves it. Overall, is a superb experience with Mosin ! Definitely will make a trip back again ! Thank you all staffs in Mosin!…