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Pan Pacific Orchard

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Pan Pacific Orchard
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2,078 Reviews from our TripAdvisor Community

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Showing 1,928: English reviews
hong kong
Reviewed 5 August 2016 via mobile

I stayed on business at pan Pacific claymore road, and had the most disappointing experience when money was stolen from my wallet lying inside my bag. Informed the on duty manager and they said we are "investigating". Lost close to 200usd in hkd and sgd. Advice - lock your belongings of you are staying here.

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Helpful?
2Thank ave_10
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We are very sorry about the incident with the stolen wallet and we apologize for the inconveniences you had to experience during your stay with us. Could I take this opportunity to invite you to contact me at craig.syphers@panpacific.com or by calling +65 68316602 in order for me...

Reviewed 5 August 2016 via mobile

I just want to thks this gentleman responsible for the bar of the lobby .i have list is name. He is an indian gentleman always smiling and taking care of the guests. His service is very quick and professional. The management should be happy and proud to have him . Christian robin

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Helpful?
3Thank christian r
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We are delighted that the impeccable service delivered by our associates, especially Arjun was able to exceed your expectations. We hope that you will return to Pan Pacific Orchard, as we will certainly welcome the chance to impress you again! Warmest regards, Craig Syphers General Manager

Reviewed 4 August 2016 via mobile

Clean spacious rooms,good variety of breakfast,very convenient location near to shopping malls and MRT station.Staff was very friendly and professional.We enjoyed our drinks and food at lobby bar with special attention from Arjun Sharma who always made us feel comfortable .We will surely back again ,well done team Pan Pacific.

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Helpful?
Thank Abdulrhman A
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We are glad that you found our rooms not only clean, but well-equipped with modern amenities. We are also glad that you enjoyed the convenience of staying at our hotel, which is a mere stone's throw away from the main Orchard Road shopping district and a short walk...

Dubai, United Arab Emirates
Reviewed 4 August 2016

The Hotel is conveniently placed for Upper Orchard Road. Rooms are well appointed clean and spacious. Amenities are good. Staff are responsive. Like position and overall ambiance Dislike - restaurant can get very busy, but food and selection is good

Review collected in partnership with this hotel
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Helpful?
3Thank Ian C
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We are glad that you found our rooms not only clean, but well-equipped with modern amenities. We are also glad that you enjoyed the convenience of staying at our hotel, which is a mere stone's throw away from the main Orchard Road shopping district and a short walk...

India
Reviewed 3 August 2016

I have been to Singapore many many times always stay at Park royal little India. 1st time in pan pacific and wow I was thinking why I never stayed here? Super room super breakfast. Very very friendly staff members. As a retired old man travelling with my wife the the staff at entrance always give us water saying Singapore weather...

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Helpful?
4Thank Nayyarlaks
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We are pleased to hear that you like our hotel, and that our associates made your stay pleasant. We hope that you will return to Pan Pacific Orchard, as we will certainly welcome the chance to impress you again! Warmest regards, Craig Syphers General Manager

Perth, Australia
Reviewed 3 August 2016

I have just returned from Singapore we my family and I stayed at the Pan Pacific Orchard Singapore. We were happy with the room and the service we received. All the staff knew our names and everyone was very friendly and helpful. When we 1st arrived we were offered and upgrade to their Pacific Club which was the best value...

Review collected in partnership with this hotel
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Helpful?
4Thank kaye275
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to seeing you again and as always, continue to be at your service. Warmest regards, Craig Syphers General Manager

Singapore
Reviewed 3 August 2016

Great service from all the staff. Rooms & furniture look a bit aged and dated but overall very comfortable. Mineral water swimming pool lovely to swim in. Appreciated the 'can do' attitude of the staff when I requested for pram and a change of room (though I had to pay a small upgrade fee'.

Review collected in partnership with Pan Pacific Hotels Group
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5Thank Pearlyn C
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We are delighted that the impeccable service delivered by our associates was able to exceed your expectations. We hope that you will return to Pan Pacific Orchard, as we will certainly welcome the chance to impress you again! Warmest regards, Craig Syphers General Manager

Reviewed 2 August 2016 via mobile

Pan Pacific Orchard located close to many shopping mall with varieties of fashion boutiques. The swimming pool in 4th floor very clean and not crowded. The service is fairly good and very helpful staff. Good selections of coffee and tea( herbal tea).

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5Thank Arezou H
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We hope to welcome you back to the hotel in the near future. Warmest regards, Craig Syphers General Manager

Dubai, United Arab Emirates
Reviewed 29 July 2016

Everything was good except the service in the breakfast. only one staff serving all customers in the breakfast, coffee orders delayed and sometimes forgotten. Housekeeping starts cleaning late. most of the hotels does room refresh in the evening but not this one.

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3Thank Hazem M
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We have taken your comments into consideration, please be assured that your feedback is important to us and we will be taking the necessary steps to action on your comments. I hope that you will not let this deter you from visiting us again and we look forward...

Reviewed 28 July 2016 via mobile

If you are looking for a nice hotel with all the amenities at a reasonable price and Great people then try the Pan Pacific Orchard. The restaurant has a nice breakfast buffet, the lounge is quaint and well appointed and the rooms are large, clean and have all the amenities. The hotel is located 1 block off of Orchard and...

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4Thank JWFan515
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We are glad that you found our rooms not only clean, but well-equipped with modern amenities. We are also glad that you enjoyed the convenience of staying at our hotel, which is a mere stone's throw away from the main Orchard Road shopping district and a short walk...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
10 at Claymore
10 at Claymore
Cuisines: Seafood, International, Asian, Singaporean, Chinese, Japanese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 

Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: ₹ 12,401 - ₹ 22,858 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Pan Pacific Hotels Group, Agoda, Asiatravel.com Holdings and Priceline so you can book your Pan Pacific Orchard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore
Hotel Style:
#9 Spa Hotel in Singapore
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Orchard staff and other travellers.
28 questions
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Questions? Get answers from Pan Pacific Orchard staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on 12th floor was great”
 of 5 bubbles anil412017, 23 Feb 2017 | Read review
“Rooms towards the mineral water pool are quieter and offer the better view.”
 of 5 bubbles r0nny1965, 23 Feb 2017 | Read review
“No comment as I was only there for a night.”
 of 5 bubbles shukaz, 21 Feb 2017 | Read review
“Good value to have the club lounge”
 of 5 bubbles harlaw1, 20 Feb 2017 | Read review
“Go for the refurbished rooms - Pacific Club Rooms”
 of 5 bubbles Kartik_MIKE, 15 Feb 2017 | Read review
5 of 5