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About
4.0
#122 of 348 hotels in Singapore
Location
Cleanliness
Service
Value
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Many guests at Grand Mercure Singapore Roxy enjoy the hotel's inviting atmosphere, highlighted by a cozy pool and a friendly bar. The rooms are often commended for their size and cleanliness, though some travelers point out maintenance concerns. The hotel's cleanliness, particularly the spotless rooms and bathrooms, is frequently praised.
Despite the appreciation for the hotel's convenient location near the airport and attractions, opinions on value are mixed, with some guests feeling the prices don't align with the service and outdated amenities. Service is generally regarded as professional, yet service hiccups have been noted.
Location
Convenient
Atmosphere
Inviting
Rooms
Run-down
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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Grand mercure’s location to ECP and Parkway Parade and not forgetting the food centre at Blk 79 Marine Parade is a big draw in terms of recreation and heavenly eateries and essential shopping. The other end of Katong offers choices at I112 and the old shop houses which offers delightful food etc
Grand mercure too has a wonderful buffet at Feast and we had a great breakfast and dinner.. It was good. The cafe in the lobby Wave offers interesting eating options like pizza cakes and local and western delights. Their banana cake is exceptional.
The staff overall were excellent in all respects. Courteous responsive and quick to deliver. Impressed by the staff at feast and wave restaurants were very good, despite the big number of guests they had to attend.
Their housekeeping staff on my Floor (11th) during my Stay between 24 to 27 jan were hardworking and kept the two rooms that we stayed clean and tidy. And we can see them always busy cleaning other rooms whenever we passed by on our way to the lift.
Last but not least the front desk were great and greeted us and made us feel at home.Got our rooms Ready in no time. Duty manager Iskandar who was Ever present during our 3 day stay was always looking forward to assisting in whatever possible and made our stay memorable. He was always seen interacting with other guests and giving assistance To whoever needed.
Wilson Marimuthu and Cindy at front desk too were positive and helpful in their service.
Concierge Sulaiman was great and always cheerful and helpful in many ways.
Grand Mercure is indeed blessed with great Staff and good ethos in wanting to deliver a pleasant and great stay to whom ever visit and Stay in their hotel.
Please keep it up and maintain your high standards 😊
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded 27 Jan 2020
Dear Rajandeeran K, thank you so much for taking the time to post this fabulous "5-star review" of your staycation at the Grand Mercure Singapore Roxy. It is wonderful to know that you had such a good time, appreciating the facilities and friendly service provided! It is always a pleasure to receive positive feedback. I will share your comments with our team - and especially those team members you highlighted by name! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for recommending our hotel to fellow travelers! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager & the Roxy Team
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I stayed at Grand Mecure Roxy Singapore on 23rd Dec -1st Jan. The one person who really went above and beyond and provided excellent guest service for me was Boonduan Head of HouseKeeping. She is a real asset to the hotel and must be valued. For the first 2 nights I had barely no sleep due to being disturbed by other guests, as the hotel rooms are not sound proofed, this is a real issue and main problem of this hotel. On the 2nd night of being disturbed, it was the cabin crew who were partying in the room till 1AM. The buffet breakfast is delicious and well worth it. The pool and gym are also good. The bar tended to be quite empty, whenever I visited.
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Date of stay: December 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded 13 Jan 2020
Dear Guest, Thank you for the review of your stay and your positive and constructive feedback! We hope to be able to welcome you back in the future. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Currently still staying at the hotel and have spent two nights here at Mercure Roxy Singapore.
The hotel has been my regular visit in recent years. It's definitely value for money with big room size and free shuttle bus from airport to hotel. If you arrive from T1 it maybe a bit confusing as you need to first go to B1 to obtain sticker from concierge then to Level 1 toward bus area at stand 1.
As we arrived during CNY, we were provided a pear and couple of oranges and there is lion dance performance.
Hotel has coin operated laundry (exchange token from concierge) with $7 each for washing and drying.
There are other facilities such as gym, swimming pool, bar, restaurant, etc. Close to bus stops, mall and eateries.
Would definitely recommend this hotel.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded 26 Jan 2020
Dear JWong2014, thank you so much for taking the time to share this fabulous "5-star review" of your recent return-stay at the Grand Mercure Singapore Roxy. It is wonderful to know that you, once again, had such a good time enjoying the facilities and friendly services provided. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for recommending our hotel to fellow travelers! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager & the Roxy Team
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We have just returned from a 3 night post cruise stay. It is a large hotel and the bedrooms are modern and spacious with tea and coffee making facilities, bottled water replenished daily, iron & board, slippers and robes. Location is 15 minutes from the airport and 15 minutes to city centre. There are frequent bus services which stop outside the hotel and the free airport shuttle bus is a bonus. Across the road is a large shopping mall with plenty of eating places.
After a hectic day touring the sites, it was lovely to relax by the swimming pool. All the staff are friendly and helpful and we would not hesitate to return to this hotel on our next visit.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip:High floor offers best views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded 11 Feb 2020
Dear Marg P, thank you so much for taking the time to post this wonderful "5-star review" of your post-cruise-stay at the Grand Mercure Roxy, here in the vibrant and historic Katong district on Singapore's beautiful East Coast! It is great to know that you had such a good time, enjoying the handy location of our hotel, as well as the facilities and friendly service provided. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for recommending our hotel to fellow travelers! We hope to see you again in the future and we look forward to making your next visit as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager & the Roxy Team
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The best part of this hotel is the location. There is a shopping mall across the road, good food all around the hotel and a 10mins walk to the East Coast beach. East Coast beach is 15km long and one can cycle, swim, fish, and do various sea sports.
The room is of a good size, with the usual closet, writing table, a lounge chair and table. With all the furniture, one can still open up their luggages and have walking space all around. The restroom has a bathtub. Room is clean. The air con is strong. 2 small areas which I felt could be improved. 1) Lighting in the room. It is ok during daytime but when night falls or if it was cloudy, the room is rather dark. The white cove lights are directed upwards, 2 down lights each at window and entrance with no lightings in the main area of the room. The lamp at the writing table and the bedside table are too dim and light is only directed straight downwards. Maybe the hotel could replace the writing table lamp with cool white LED lamps for people who wants to read, study or write. 2) The shower is in the same area as the bathtub. This is fine but the shower head is the fixed type and is very old. It would be good to replace these shower heads to the one with flexible hoses.
The service in the hotel was great. From the time into the hotel, checking in, dining and checking out were all met with fantastic customer services. Kudos to all the staff. My son and I had dinner in Feast Roxy and I ordered a bowl of Laksa and asked if the kitchen could deshell the prawns in my laksa. The restaurant staff immediately said "sure".
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Date of stay: October 2021
Location
Service
Sleep Quality
Room Tip:High floor. I had a pool view room which I can check if the pool is crowded. I heard the sea view...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is our 4th stay as platinum members We had rebooked for 3 nights initially, then with covid added another 2 and then another 1. Judy was amazing helping us at this incredibly stressful time. The lounge staff are super and irfan (management trainee) brilliant. The massive metro building work is still ongoing outside however it is still easy to get to the beach and shopping centres. The noise was a little more than usual by the pool area but could not hear from the room. Swimming pool was great as usual - sun goes off at 4pm this time of year. It did get busy at times but plenty of sunbeds. Late checkout was brilliant too. Complimentary airport shuttle is a bonus albeit we arrived by a large taxi which cost us 25SGD. (20-30mins traffic permitting) The reaction of the team to the covid requirements were superb - we felt safe and well looked after.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded 22 Mar 2020
Dear martine_floridahome thank you so much for taking the time to post this fabulous "5-star review" of your recent return-stay at the Grand Mercure Singapore Roxy. It is great to know that you, once again, had such a good time enjoying the handy location of our hotel, as well as the facilities and friendly service provided! It is always a pleasure to receive positive feedback - especially from our very loyal Accor ALL Platinum members! I have shared your comments with our team - and with Judy & Irfan in particular! Your feedback serves as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones. In the meantime - stay safe & healthy, all the very best! Klaus Gottschalk General Manager & the Roxy Team
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This was my second time at the hotel first time was for 3 weeks, last time was for 2.5 weeks. Being that on both occasions we were there for a long period we got to know the staff quite well and were treated and felt like family. This hotel is so well situated out of the hustle and bustle of the city yet centrally located to make it easy travelling any where you want to go, not to mention you have 2 main shopping centers and a newly refurbished Hawker center just across the main road not to mention beautiful park and beach. You also are provided with a mobile phone free of charge, wifi good. We received good discounts for food and drink and we were also invited to an evening where we met all management staff, food and drink provided. We will always come to this hotel when we visit again hopefully some time next year Thankyou Mr&Mrs Mamo
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Date of stay: May 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded 22 Apr 2020
Dear Mr & Mrs Mamo, We very much appreciate your wonderful comments regarding your stays at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We hope to see you soon again and we look forward to making your next visit as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager & the Roxy Team
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I was happy to rebook this property as a respectable option to catch up on some sleep while transiting through Singapore Airport. I missed the free Airport shuttle by a few minutes, but less than $20 SD Taxi fare even with surcharges included. My room was well appointed and spotless. Attentiveness of staff once again did not disappoint. The location of the hotel will also obtain a substantial improvement with the new underground train line nearing completion , giving quick and cheap access to the centre of Singapore. Looking forward to returning in April.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded 2 Feb 2020
Dear Bruno035, thank you very much for posting this wonderful "5-star review" of your recent return- stay at the Grand Mercure Singapore Roxy. It is great to know that you, once again, had a good experience - enjoying the handy location of our hotel as well as a good night's sleep! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for recommending our hotel to fellow travelers! We look forward to welcoming you back in April and we will ensure that your next visit is as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager & the Roxy Team
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The experience we received from all staff members was excellent. The cleaner (Jo?) who cleaned our room was terrific, seeing Shah's big smile each morning for breakfast was great along the chefs and waiters. The concierge group - John, Alan and Nicholas nd William's help when could not open the safe were greatly appreciated. The bar staff as well. Thanks for a great stay.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandMercureRoxy_GM, Manager at Grand Mercure Singapore Roxy
Responded 8 Jan 2020
Dear nej2020, Thank you so much for taking time to leave us this wonderful review and recommendation. It is our pleasure and honour to have you with us during your recent trip to Singapore. We are delighted to learn that you enjoyed so much of your stay with us, and your generous words for our team will be shared. We aim to provide a truly unique experience and we are thrilled that we were able to make your stay special and memorable. We look forward to welcoming you back very soon for another great visit. Sincerely, Priscilla Ng & Roxy Team Hotel Manager Grand Mercure Singapore Roxy
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We spent a total of 4 nights in February and 3 in March in this hotel with a 5 weeks holiday in New Zealand in between. Not only did we have a superbly clean and nice room, what us impressed the most was the kindness, the serice and the cheerfulness of the staff of this hotel. It begins with the driver of the Changi-shuttle bus, who welcomes you with 'can I help you with your luggage?' Then you arrive at the lobby where helpful people unload your luggage, show you the way to the counter and bring the luggage to the room. If you are disabled they have a wheelchair AND a cheerful staff member who happily pushes you to the room. Delightful coffee in the coffee corner below, two excellent restaurants, a spotlessly clean swimmingpool! It is fantastic. And when you return after five weeks they still remember your name and the ask how your holidays were. Roomservice is superb, room cleaning staff are swift, yet very precise and above all very kind. If you are disabled they will help you in any way. For us there is no place but the Mercure Singapore Roxy. We consider it ther best hotel in Singapore. Hans Onderwater MBE and Marjoan Onderwater (Netherlands).
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Room Tip:All rooms are exceptionally clean, the staff at reception, concierge, housekeeping and others do...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded 10 Mar 2020
Dear Hans and Marjoan, thank you very much for posting this fabulous "5-star review" of your recent stays at the Grand Mercure Singapore Roxy! It is wonderful to know that you had such a good time, enjoying the facilities and friendly service provided. It is always a pleasure to receive positive feedback. I have shared your comments with our team. Your feedback serves as great encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for recommending our hotel to fellow travelers! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones. It was very nice to briefly meet you in person during your recent stay and I trust you will have a safe journey back to the Netherlands. With best regards from Singapore! Klaus Gottschalk General Manager & the Roxy Team
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taxi fare can cost between $25 or more depending on traffic. another option is the MRT which is right in front of the Hotel or Bus 36 from the airport. Bus 36 stops right on the opposite side of the hotel.
There are more places to choose from in the Singapore area.
PRICE RANGE
₹14,691 - ₹17,461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mercure roxy singapore hotel singapore, grand accor roxy hotel, grand mercure roxy hotel singapore, mercure singapore
LOCATION
SingaporeSingaporeJoo Chiat / Marine Parade
NUMBER OF ROOMS
576
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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