Nice place to stay although there's no bidet in the toilet, service was good. We were even given complimentary bed. Overall good. I'm happy with the service, very fast check in and check out and spacious room
The room is clean and spacious. Located within shopping area and eatery. Hotel staff managed to arrange a connecting room for our family. Breakfast excellent with delicious foods. Staff is courteous at reception and also at the cafeteria at level 3. The staff at breakfast section, Mr fazili was kind to offer us to take family photos. Will stay again.
Hotel is decent, cleanliness was maintained throughout the property. Hassle free checkin and checkout. Highly disappointed by the front desk staffs behaviour. There were two ladies at 9pm on front desk on 13th may 2022, Manisha just rolled her eyes the moment I approached her for help as my key card wasn’t working and the lady staff was very rude to me and talked very rudely to me which is not acceptable by someone who belongs to hospitality industry. I am not sure about her name (maybe Venice or asi). This made my experience sore. I wanted to rate this property a 5 stars but bcs of her behaviour I am rating it 1 stars Thanks
Location is something that you cannot change. The bus connection was very good but there is no metro nearby, again this is something that will change. The rooms could be cleaner, there were stains on the furniture and some mould in the bathroom. Staff was genuinly friendly but it was tough to get a taxi, especially during business hours. Breakfast is poor with few healthy options. There was no bar available, claiming a drink voucher in a buffet restaurant that closes early is not a reward.
Stayed in one of the suites for two nights over the May Day and Hari Raya long weekend. Was rather disappointed with the condition of the room - worn out, had a smell and a old television that had a faulty wire. It has peeling wall paper and had a design that was stuck in the late 1990s or early 2000s. The doors were not sound-proof, so whenever anyone walked by and had conversations, you could hear them clearly. Service at breakfast and cocktail was also mediocre. It looks like the staff were overworked and were generally unhappy. It is certainly the first time I have been to a hotel that staff were not welcoming at all. It is the first and last time for me. The only saving grace was the late checkout at 3pm. However, we were eager to head home before that.
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