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Santa Grand Hotel East Coast

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712 Reviews from our TripAdvisor Community

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There are newer reviews for Santa Grand Hotel East Coast
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Showing 657: English reviews
surrey
Reviewed 16 July 2016

Stayed for 1 night in superior twin room. On the plus side, the room was clean, bed comfortable, good bathroom and staff were friendly and helpful. But, a very small room with no space to put one suitcase, let alone two. Pool was OK, but very small seating area so easily crowded. We had room 409 which was next to...

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Helpful?
Thank campbellsSurrey
SantaGrandHotels, Manager at Santa Grand Hotel East Coast, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review. We are sorry to hear that your recent stay with us had failed to meet your expectation. We would like to apologize for the areas we lack in, do be assured that we will be taking actions to ensure that the quality of our products is...

Coolangatta, Australia
Reviewed 16 July 2016 via mobile

The Santa Grand East Coast is a small, friendly hotel and good value for money, especially in Singapore. The roof top pool is lovely and the area close by has lots of eateries with terrific cheap food. You can catch a bus into town from near the front of the hotel. Very happy to recommend!

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Helpful?
Thank Kirragirl_12
SantaGrandHotels, Manager at Santa Grand Hotel East Coast, responded to this review

Dear Valuable Guest, Thank you for choosing Santa Grand Hotel East Coast. It's a real pleasure for us to read such kind words from you and we are glad to learn that you have enjoyed your recent stay with us. We look forward to your next visit with us and once again, thank you for your patronage of our hotel....

Hong Kong, China
Reviewed 15 July 2016

The room was clean. The carpet looks old. The bathroom laminating stickers were too much. If it were white laminating stickers the room will look much better. I know the room is not big but with better design it can improve the aesthetic significantly! I have stayed in smaller room than this but the aesthetic are much better. Breakfast area...

Review collected in partnership with this hotel
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Helpful?
Thank ms_Dewijakarta
SantaGrandHotels, Manager at Santa Grand Hotel East Coast, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review. We have taken note of your feedback with regards to the aesthetics of the room. We will be highlighting this to the management to ensure that the quality of our products are in place. We hope that you would give us another chance to proof to...

Geelong, Australia
Reviewed 10 July 2016

I had an overnight stay at the hotel. Customer service was excellent. I wanted somewhere to eat and the lady at the desk walked me outside and pointed out the places I could go to. She was very knowledgeable. I had a problem with the safe and it was tended to immediately. My room was very small and I was...

Review collected in partnership with this hotel
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Helpful?
Thank Anniem422
SantaGrandHotels, Manager at Santa Grand Hotel East Coast, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experiences with us. We are glad that you have enjoyed your recent stay with us and that our amenities had met your expectations. The restaurant is currently still undergoing renovations but we do have an exciting lineup coming up in August. Once again, thank you for choosing Santa...

Armidale, Australia
Reviewed 10 July 2016

I was surprised that after requesting an extra bed, we arrived to find that they couldn't accommodate this and wanted our 12 year old to sleep in our bed with us!!! Maybe there is a need to need to adjust the booking details to make this very clear.

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1Thank nmacks_293673
Reviewed 9 July 2016 via mobile

The Chinese national working in the hotel has the worse attitude was enquiring about somethings and he displayed a very impatient attitude. When I first arrived there were no smiles all were grumpy. This will be the last time I am staying here.

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Helpful?
Thank Benny C
SantaGrandHotels, Manager at Santa Grand Hotel East Coast, responded to this review

Dear Benny, We are sincerely concerned and apologize that we fell short of your expectations in the standards of service. Your helpful comments are much appreciated as they have greatly helped us to better improve our services. We will be counselling the team to ensure that such incident would not happen again. We hope this incident would not discourage you...

Bangkok, Thailand
Reviewed 8 July 2016

When I checking they ask me approved 100sgd for deposit from my credit and told me will return to my acc when I check out but past two week they still not return this 100sgd, I even call them twice they said will return but nothing return. It's not decent hotel did like this. I must get my money back...

Review collected in partnership with this hotel
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2Thank Peterstainless
SantaGrandHotels, Manager at Santa Grand Hotel East Coast, responded to this review

Dear Peter, Thank you for taking the time to write us a review. I believe there might have been some misunderstanding over this incident. As with most hotel, the 100 deposit is for incidental charges. This would be charged to the guest's credit card and refunded upon check out once we confirm that the rooms are in good condition. In...

Frederick, Maryland
Reviewed 8 July 2016

Above all, the staff at Santa Grand Hotel East Coast was always friendly and went out of their way to be responsive and helpful. Our room was in the new section of the hotel and was clean, comfortable and pleasant; several colleagues were initially placed in the older section where rooms are very small. The hotel restaurant was under renovation...

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1Thank Sue T
SantaGrandHotels, Manager at Santa Grand Hotel East Coast, responded to this review

Dear Sue, First of all, thank you for choosing Santa Grand Hotel East Coast. We are glad that you have enjoyed your recent stay with us and that our team at the hotel was able to be of assistance to you in any possible ways. It's been our pleasure to have you and your colleagues and we would certainly love...

Singapore
Reviewed 2 July 2016

Stayed here for 1 night during a layover and there is nothing much to complain about. Staff was very friendly upon check-in. Rooms are very small, but this is normal for these hotels in Singapore. Location is good between the airport and downtown and it takes only 15 minutes to the airport. A nice feature was that they are providing...

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Thank ThePassenger26
Taipei, Taiwan
Reviewed 24 June 2016

The room is typically small as Japanese hotel. The staff is friendly and helpful, but the WiFi connection is slow and inconsistent. The roof swimming pool is good especially after a day's sightseeing. Good food everywhere, such as 328 laksa, Man Tong Kee restaurant, etc...

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Thank siukwanwong
SantaGrandHotels, Manager at Santa Grand Hotel East Coast, responded to this review

Dear Valued Guest, Thank you so much for your kind review. We are pleased to learn that our hotel's amenities had met your expectations. It's always heartening for us to learn that guests had enjoyed their stay with us and we are really thrilled to know that you will be returning to stay with us in the future. Once again,...

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Staying in Joo Chiat

Neighbourhood Profile
Joo Chiat
The Joo Chiat area is the traditional home of Peranakan culture in Singapore, an ethnic group descending from the blending of Chinese and Malay families in the 15th century. The neighbourhood is packed with colourful shops, local characters, and quiet charm. The main streets overflow with diners enjoying katong laksa, the signature Peranakan spicy noodle soup. Signs of youthful entrepreneurship are visible as well, with modern cafes, bars, and shops abounding. Visit Joo Chiat to take a break from the big city sights and enjoy a relaxing afternoon with a laid-back and local vibe.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Located in the East Coast area, Santa Grand Hotel East Coast is nestled at the heart of Katong, well known for its Peranakan heritage and culture. The hotel is also within the larger Joo Chiat area, which was designated as the national heritage conservation area by the Singapore Government with the intention of preserving its rich history, culture and architecture. This Peranakan themed boutique hotel aims to introduce Singapore's unique culture and tradition to visitors, just like its predecessors at Santa Grand Hotel Bugis, Santa Grand Hotel Little India and Santa Grand Hotel Chinatown. Santa Grand Hotel East Coast is built on a 2-storey conservation frontage backed by a 5-storey building. Guests will feel welcomed in the lobby, decorated in bright Peranakan colors, that comes with comfortable seating areas and a business center. Rooms come in four different designs, themes and colors that guests will feel the freshness and variety each time they stay with us. A roof top swimming pool and Jacuzzi offer guests a chance to relax in a tranquil environment with a bird's eye view of the low-lying housing architecture symbolic of the Joo Chiat heritage. Bright colors are used on design of the hotel, similar to the patented sophistication seen in the homes of the Peranakans, creating a warm and inviting ambience and leaving guests with fond memories of the stay. Be it for leisure travelers or travelers on business trip, Santa Grand Hotel East Coast is the place you want to stay in to immerse in a uniquely Singapore culture. Take a walk around the area and you will be amazed by the large variety of food to choose from. A definite must-try would have to be the famous Katong laska, well-liked by Singaporeans and visitors alike, this signature dish can be counted as one of the most popular favorites in Singapore! For outdoors, the hotel is near the popular East Coast Parkway where guests can exercise or just relax amidst the cooling breeze along the Singapore coastline. ... more   less 

Additional Information about Santa Grand Hotel East Coast

Address: 171 East Coast Road, Singapore 428877, Singapore
Region: Singapore > Singapore > Joo Chiat
Price Range: ₹ 5,101 - ₹ 8,810 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Santa Grand Hotel East Coast 3.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Santa Grand Hotel East Coast Singapore
Hotel Style:
#78 Business Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Santa Grand Hotel East Coast staff and other travellers.
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Questions? Get answers from Santa Grand Hotel East Coast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet to the rear of the hotel.”
Ruby1234966, 10 Apr 2017 | Read review
“Choose a room far from the elevator.”
zyc5M3UVE, 26 Mar 2017 | Read review
“I had a single room which was very small. It was extremely smelly - a rancid smell.”
Lonescot, 8 Feb 2017 | Read review
“Has everything you need. ”
hyroton2013, 3 Feb 2017 | Read review
“Not sure what the differences between rooms are”
hawthorn3122, 1 Feb 2017 | Read review
5 of 5