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Had a great stay at Mercure Singapore at Stevens. Lots of F&B options. Rooms are a bit small but it was sufficient and ok. Location is very convenient. They've regular shuttles to Orchard road. They staff are very helpful and service oriented.
We stayed for 1 night to celebrate mine and my partner's birthday since we're both August babies.
The facade of the hotel is very grand with their huge driveway and water fountain accommodating both Mercure & Novotel which is just side by side.
Date of stay: August 2018
1 Thank HannyBunny13
Response from KevinB8632, General Manager at Mercure Singapore On StevensResponded 16 October 2018
Thank you for your review of Mercure Singapore on Stevens, and for choosing to stay with us to celebrate your birthdays. I hope you enjoyed the quality of our products and services. As service is our top priority, I am glad that the...More
Nice newer hotel in a residential area really about 10 - 15 minute stroll to Orchard Road...Mecure and Novotel are blended into 1 building...nice pool...
Staff was very nice and professional..smallish rooms but we had a twin room and it was fine..just don’t bring a...More
The executive lounge is a highlight of this hotel, both service and food are excellent. Happy hour daily from 6-8pm, wide range of food / snacks, and the best thing is they change the food offering everyday so guest that have longer stay wont get...More
I enjoyed my stay at the hotel. The room, with a double bed, was small but large enough for one person. The staff were very nice. Several restaurants are on the grounds and that was nice since the area is residential. Orchard Road is about...More
Response from chickabigpond | Reviewed this property |
im sure they would have a babies cot but it is a hotel i was not happy with the same person owns both the mercure and novotel hotels which are side by side and i would never stay in either property again as they are over... More
im sure they would have a babies cot but it is a hotel i was not happy with the same person owns both the mercure and novotel hotels which are side by side and i would never stay in either property again as they are over classified mercure should be an ibis and novotel a mercure
Response from KevinB8632 | Property representative |
Thank you for getting in touch with us. Your comments have certainly raised areas of concern which need to be addressed. Please rest assured that we are following up very closely with our Merchant bank with... More
Thank you for getting in touch with us. Your comments have certainly raised areas of concern which need to be addressed. Please rest assured that we are following up very closely with our Merchant bank with regards to your issue. It is also my understanding that our Duty Managers and our Executive Assistant Manager has been in touch with you on a regular basis.
We are trying to get in contact with you and would very much appreciate if you could reply with your mobile number to our email from our Operations Executive.
I am truly sorry for the inconvenience this has caused you and rest assured that this isolated incident is being followed up very closely by our Executive Assistant Manager. Thank you very much for your understanding and we look forward to speaking with you.