Novotel Singapore on Stevens is about 5 minutes from Orchard Road, Asia's famous entertainment and shopping belt. Explore Singapore with our convenient public transport, from our hotel doorstep to Stevens MRT and Orchard MRT subway stations. Unlock your adventures from Singapore Botanic Gardens, a UNESCO Heritage Site, as well as cultural districts of Chinatown and Little India. Novotel Singapore on Stevens is part of a lush urban paradise equipped with facilities such as an infinity pool, lap pool, tennis court, 24-hour gym, 6 meeting spaces, 3 ballrooms and dining outlets. Relax and make the most of your stay in our modern and contemporary Novotel rooms. Enjoy full-service comfort and serenity set amongst lush greenery alongside high-speed Wi-Fi, web TV, and eco-friendly shower amenities. Novotel Singapore on Stevens has been certified by HAOKE, equipped with essential amenities and services tailored to fulfill the needs and preference of our Chinese speaking guests.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Novotel Singapore On Stevens earns high marks for its exceptional service, with staff often described as friendly and professional, though there have been occasional gripes about service delays. While opinions on value vary, many guests appreciate the reasonable pricing and complimentary perks. The hotel's atmosphere is regularly celebrated for its stylish decor and comfort, creating an inviting space for relaxation.
Its location is deemed convenient by guests who enjoy easy access to the city's attractions. Cleanliness is consistently applauded across the hotel, and the range of amenities, including shuttle service and pools, are frequently highlighted as highlights, although some travelers suggest the rooms could benefit from updates.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Mixed
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Comprehensive
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
This hotel, like many in Singapore, is unfortunately open for tour groups to stay in, which means alot of overcrowding. However, if you have lounge access either through the room booking or Accor Platinum and above, you will be able to check in at the lounge. The lounge as well as the staffs there are probably the biggest plus of my stay. Kudos to Sofia, Glenna, Ash and Glenn for your kind attention and with your dedicated attention, our stay at Novotel on Stevens definitely got elevated.
The rooms are cleaned on a daily basis (turn the green housekeeping light on), and both times when I stayed on Level 9, the housekeeping crew will always extend their greetings when we walk past them at the corridor. Whilst I can tell its hard work that they are doing, but their lively attitudes really changes the morning. Unfortunately, I forgot to ask for their names.
The rooms are modern, everything is clean. Water is from a filtered tap in the bathroom. If you are familiar with the Novotel brand, then you should know about the smart pillow that is available in many hotels, unfortunately for the ones at this Novotel, its the smaller version of it.
Food Exchange for breakfast is TERRIBLE. (Yes with a CAPS).
So with the weekend breakfast, it is published everywhere that breakfast is till 11:00am. So wanting to do a quick breakfast run, we went at 10:30am and saw that the entrance to the restaurant has already been barricaded. There were a few people in a similar situation as me. I questioned the staff then that the published timing was 11.00am and they said that last order is 10:45am and they will close at 11.00am; however what she failed to address or realised was that it was only 10:30am and they have closed the entrance. When inside, there was a lack of care in almost everything. There was inadequate supply of cutleries, when I finally gotten one, it was still wet, probably from a wash. Tables were not cleaned promptly so that other people can use them, instead people start to move unclean dishes to one table in order to use them. Options were sad and truly not a reflection of the diverse food culture in Singapore. The juice machine was out of juice and was pumping out clear water. Unless you get free breakfast with your stay, I highly DO NOT RECOMMEND you paying for breakfast there, order something from GrabFood or FoodPanda, in fact something from the 7-11 nearby would probably make you happier.
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Novotel Singapore On Stevens
Responded 14 Jul 2024
Dear Alvin, Thank you for sharing your detailed feedback with us. We are delighted to hear that you enjoyed the attentive service provided by our staff, especially Sofia, Glenna, Ash, and Glenn. We are glad that their dedication enhanced your experience at Novotel Singapore on Stevens. We appreciate your recognition of the cleanliness of our rooms and the efforts of our housekeeping team. Regarding your experience at the Food Exchange for breakfast, we sincerely apologize for the inconvenience you faced and the shortcomings in the service provided. Your feedback is valuable to us, and we will address these issues internally to enhance the overall guest experience. Thank you once again for your review. We hope to welcome you back for an improved stay. Warm regards, Piotr Kupiec General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our recent business event (training) at the Novotel Singapore on Stevens was a resounding success, thanks to the exceptional service provided by the hotel's staff. From the start of the planning process, it has been a breeze working with Serene from Sales who was a delight to work with, accommodating to our event requirements and even multiple changes requested without complaint.
The subsequent preparation process was also seamless, with the event team Raymand catering to our requirements with great professionalism and responsiveness. Special shoutout to Derrick from the Banquet team who took great care of all our participants during the event, ensuring they had a comfortable meeting experience and were well taken care of every step of the way.
We would also like to thank Chef Antony for preparing a delightful cake on short notice to celebrate a participant's birthday, adding a personal touch that was greatly appreciated, and also Derrick who went the extra step to make this happen.
The function room was modern, well maintained and well equipped, making for a conducive environment for training.
We highly recommend the Novotel Singapore on Stevens for any business event, as their commitment to excellence and personalized service truly sets them apart. Special recognition goes to Serene, Raymand, Derrick, and Chef Antony for their outstanding contributions to our successful event!
Read more
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Novotel Singapore On Stevens
Responded 5 weeks ago
Dear Chloe K, Thank you for your glowing review of your recent business event at Novotel Singapore On Stevens. We are thrilled to hear that our team, especially Serene, Raymand, Derrick, and Chef Antony, contributed to the success of your training. Their dedication to accommodating your needs and ensuring a seamless experience truly exemplifies our commitment to exceptional service. It is wonderful to know that you appreciated the modern and well-equipped function room, which we strive to maintain for our guests' comfort and productivity. We also take great pride in delivering personalized touches, like the delightful cake for the birthday celebration, and I am glad that it added to your event's enjoyment. Thank you for recommending our hotel for business events. We look forward to welcoming you back in the future for any of your upcoming needs. Sincerely, Piotr Kupiec General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The only reason we stayed here was due to Jetstar cancelling our flight to Australia while transiting. It is a nice enough hotel (shared facilities with Mercure), rooms more spacious than others in the area, good gym, nice pool. Unfortunately we had to ask for our room to be made up every day (didn’t just happen so by 6pm we generally made a call) when mentioning this at check out they stated they were an eco hotel and rooms were only services every second day - sadly no one advised us of this and the room prices, in my opinion, definitely didn’t reflect that. Staff were pleasant but I did feel when we requested something , we had to request it a 2nd time before we got anywhere. I was disappointed we couldn’t he offered a late checkout - while it normally wouldn’t worry me it was our daughters 18th birthday and we just wanted to enjoy as much of the day as possible (and we are gold Accor members) but it wasn’t to be. Location of the hotel is ok, not too far in a gojek from the ION Orchard . I wouldn’t recommend breakfast - way too busy and so many people using their hands to pick up food , they should probably have someone watch over guests to make sure they are using the utensils provided (this is how people get sick). I’d definitely recommend the hotel if the price was decent, I’m probably being tough given the circumstances we were there which clearly wasn’t their fault.
Read more
Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Novotel Singapore On Stevens
Responded 4 Aug 2024
Dear Mandybb21, Thank you for sharing your recent experience at our hotel. We are delighted to hear that you found our rooms spacious and enjoyed our gym and pool facilities. We apologize for the inconvenience regarding the housekeeping service and the miscommunication about our clean for green policy. We appreciate your feedback on the breakfast situation and will address this with our team. It's regretful to hear about your experience with the late checkout request, and we will review our policies accordingly. We value your loyalty as gold Accor members and regret any disappointment caused on your daughter's 18th birthday. Your recommendation means a lot to us, and we look forward to welcoming you back under better circumstances. Warm regards, Piotr Kupiec General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in took some time, there were 2 agents and the kept interrupting each other with questions, and English was not their first language. We finally got our room keys and went to our rooms. In the hallway we saw leftovers from roomservice, and it was still sitting on the floor 15 hours later. There are a small chair and round table in the room, the chair is for use at the desk or the round table. It felt not very stable and gave no support to your back. The small table was not level, cups and bottles would slide off. In the toilet only the button for the small flush was working. Carpet in room could need a cleaning or replacement. In the Food Exchange they try to mark for allergens, but fails big time. First morning the had 3 yougurts, and only 2 was marked as containing diary's. So I thought I could eat the blueberry one, but asked to be sure. Hard to talk to the staff in English, but finally I got the answer: no no, sorry, and they took away the sign. Just to put it back the next morning. Other things was not marked as containing gluten. I am just wondering if I had the nerves to eat there, if I was allergic to peanuts. We asked for late check out for our 2 rooms, one was granted for free until 0130pm, and we payed half day price for the other room, until 1800, fair enough. But check out of the first room was a mess, it took some time for the reception to figure out how to do it, when there was 2 rooms on the bill. There are lots of small cafes/restaurants between the 2 hotels, but sadly the close down at 10pm as almost the rest of singapore does.
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Novotel Singapore On Stevens
Responded 6 Apr 2024
Dear Jan_Offen, Thank you for taking the time to tell us about your experience at the Novotel Singapore on Stevens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I note your comments regarding the service lapse that you have encountered, and I do apologize for the inconvenience caused. Please rest assured that it is not our intention to cause any of our guests inconvenience, and that I have shared your feedback with the appropriate department heads for their attention and review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Kupiec General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Unfortunately I find myself negatively reviewing this structure. We booked a quadruple room (2 adults and 2 children aged 5 and 8) and on our arrival (late night) we were assigned a double room (a double bed with a sofa next to it). We kindly asked to find a solution to let the children sleep and they told us to let them sleep in the big bed (basically we had to sleep in 4 in a double bed) also in the bathroom there were only 2 sets of towels to confirm the thesis that the room was double despite the girl at reception insisting that it was quadruple. At our suggestion we were delivered to the room a single bed and when the staff arrived in the room to place it was puzzled as to where to put it since there was no space. Removing the sofa and moving the double bed at the end we found a solution but still the room was too small to fit in 4 and anyway or children had to sleep together in a single bed. Unfortunately, even the front staff is not suitable for the type of hotel... rude and poorly organized. We left the suitcases at checkout and then picked them up in the evening and placed them next to the door without protection of any kind (anyone could take them and leave). Breakfast is well stocked (both sweet and savoury) but the quantities were scarce for the number of people staying (each time you had to ask the staff to replace fruit, drinks etc...) also the tables were badly set without any placemat and dirty enough. Really a shame because the food quality was excellent! Positive things: location with metro and bus very close, the view from the tenth floor over the city was scary. Also the property is shared with the Mercure Singapore on Stevens (separate entrances but internally it is all connected) maybe they will be kinder to guests!
Read more
Automatically translated
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I had a pleasant stay at The Novotel on Stevens in Singapore. Our flight arrived very early in the morning and they accommodated an early check-in for a small fee. The staff, especially Deepika, were very friendly. The hotel grounds had a very relaxing area with sofas and swing chairs lending to a lovely evening ambience. There were many types of restaurants around the hotel grounds for breakfast, lunch and dinner. Even a Seven Eleven if you cared for a midnight chip snack! The location was in a quiet residential area and the hotel offered numerous daily shuttle bus services to/from Orchard Road. I would recommend the Novotel on Stevens to anyone.
Read more
Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Novotel Singapore On Stevens
Responded 9 Jun 2024
Dear Helen C, Thank you for sharing your positive experience at Novotel Singapore On Stevens. We are delighted to hear that you had a pleasant stay and that our team, especially Deepika, provided friendly service. It's great to know that you enjoyed the relaxing ambience of our hotel grounds and the convenience of having various dining options nearby. We appreciate your recommendation and look forward to welcoming you back in the future. Warm regards, Piotr Kupiec General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As Platinum members, we were delighted to receive an upgrade to a suite, enhancing our family's experience right from the start with a warm welcome at the Executive Level Lounge when we checked in. The staff truly excel in their roles; Manager Thava is exceptionally intuitive, ensuring that every aspect of customer service is outstanding. Charmaine was particularly impressive, addressing all my shopping needs and treating my son and me to a wonderful breakfast. Vita, with her warm smile, serves the best gin and tonic and efficiently manages the lounge during the evening hours from 5 PM to 6:30 PM, providing drinks and light refreshments. Special recognition is also due to the engineering and housekeeping teams, who promptly resolve any issues and deliver exceptional service.
This hotel is a hidden gem, featuring a modern gym and two inviting pools. A standout feature for families is the availability of two commercial washing machines with dryers, complete with detergent—no need to pack your own. While the hotel isn't situated in Singapore's tourist hotspots, it's just a 10-minute walk to Orchard Road, which is pleasant after a hearty breakfast; however, it may be less enjoyable with children due to the hot and humid climate.
Additionally, the hotel boasts remarkable modern art pieces, including unique metal sculptures and framed pieces that are thoughtfully placed throughout the property, even on guest room levels, creating an atmosphere of intrigue and curiosity.
Dining options abound around the hotel, including a small 7-Eleven for convenience. Guests can also use Grab taxis to explore various dining and tourist attractions located just 10-15 minutes away, while the airport is about 30-40 minutes away. Overall, this hotel remains one of Singapore's best-kept secrets.
Read more
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Novotel Singapore On Stevens
Responded 4 weeks ago
Dear BondiBee, Thank you for taking the time to share your delightful experience at Novotel Singapore On Stevens. We are thrilled to hear that as Platinum members, you enjoyed the benefits of an upgrade to a suite and had a warm welcome at our Executive Level Lounge. Your kind words about our staff, particularly Manager Thava, Charmaine, and Vita, are truly appreciated. We take great pride in providing exceptional service and it is heartening to know that our team made a positive impact on your stay. We are also glad to hear you found our facilities, including the gym and pools, to your liking, as well as our convenient laundry options for families. We appreciate your understanding regarding our location, and we are pleased to note that you enjoyed the pleasant walk to Orchard Road. Thank you once again for your generous feedback, and we look forward to welcoming you back for another memorable stay. Best regards, Piotr Kupiec General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a platinum member of Accor group, I have spent hundreds of nights on various Accor hotels. My stay in this Novotel on Stevens was one of the worst experience I ever had, which I try to summarized my experience by points as follow:
1. Midnight housekeeping: On 17 Dec 2022 1:00am, I noticed the room door of the next room keep bumping. When I take a look from the corridor, I was surprised that your staff is carry out a housekeeping at room 1024 at 1:00am!!! I have turned on my DND red light which the hotel staff shall aware my room is occupied. However, he/she simply ignore it by going in and out the room, hitting the door hard and disturbing my rest. I can't imagine how this could happen and I called frontdesk to complaint. There's no explanation or apologize in the morning.
2. Enter the room even with Do Not Disturb turned on: I have turn on DND when I first check in the room, then I leave the room for dinner. When I return to the room, I noticed that the hotel sent me a fruit basket which means you're entering the room even with my DND light on. If the hotel would like to prepare the room for Platinum member, I believe other Accor hotels usually prepare the room before the guest arrive, rather than doing this afterwards.
Â
3. Sticky hairdryer: I don't understand how can the hotel offer such a sticky hairdryer to your guest, I can barely hold it and I have to wash my hand immediately after touching it. It's disguising to hold such a sticky hairdryer.
 Â
4. Worst chair for work: The chair in room is not prepared for people to sit on, it's not solid and can't provide any support to your back, can't adjust its sitting position. It's one of the worst chair I've ever sit on.
5. Cold fried egg breakfast: The breakfast quality is already so-so, however, its fried egg is even worst that the chef deliberately cool it before offering to guests. It's cold and tasteless.
6. Invoice error: When I check out with the hotel, the invoice was wrong that it missed one night of stay. Lucky that I spotted the problem and alert the staff. However, it took me another 10 mins wait for the entire process.
7. No club lounge access: It's not open for business but there's no alert when I try to book the hotel. 8. No reply from hotel: Even I've written emails to complain about my experience, there is no feedback so far.
Overall it's a very disappointed stay which I shall share with all those readers how disappointing it is.
Read more
Date of stay: December 2022Trip type: Travelled on business
Room Tip:Â Try NOT to stay in this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Location, clean rooms and excellent lounge staff. Check in was extremely busy and rushed. We went to the room and door wouldn’t open so returned to reception who said to go up and wait and the would send security to change the battery on door. We waited for 15 mins when finally a team member going to another room came by and he checked on us. Glenn invited us to go wait in the members lounge and offered us food and drink while we waited. I queried about lounge access as was told my breakfast wasn’t included at reception even after showing my platinum card. Glenn updated the booking and also changed our room. The best service and care came from the lounge team Glenn and Sofia. Every night they were friendly and professional in the lounge. Housekeeping was very high standard every day Breakfast was a large choice in the restaurant. Would return to this hotel thanks to the service provided by lounge team and housekeeping
Read more
Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Novotel Singapore On Stevens
Responded 21 Apr 2024
Dear Darren P, Thank you so much for taking the time to write such a wonderful review. We are delighted to hear that you had an excellent stay with amazing service. It is also wonderful to know that Glenn and Sofia looked after you well. I am also pleased to know that you find our hotel clean and liked our location being near to city center-- Orchard Road. We are thrilled that you enjoyed your stay with us here at Novotel Singapore On Stevens and highly recommend it! We look forward to welcoming you again in the near future. Kind regards, Piotr Kupiec General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing service by the saSpecial Thanks to Ms. Kat
"Our heartfelt gratitude to Ms. Kat for her impeccable service during the today wedding event. Her dedication and attention to detail ensured every guest felt valued and welcomed. She went above and beyond to make the evening unforgettable. Truly an outstanding professional and a credit to the team!"
This keeps the tone professional and highlights her exceptional contribution to the event.
Overall excellent service 👌......
Read more
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Â Good service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Novotel Singapore On Stevens
Responded 5 weeks ago
Dear Saravanan, Thank you for your wonderful feedback regarding your recent experience at Novotel Singapore On Stevens. We are thrilled to hear that Kat made such a positive impact during the wedding event. Her dedication to providing exceptional service is indeed commendable, and we will ensure that your kind words are shared with her and the entire team. We appreciate your support and look forward to welcoming you back for more memorable experiences in the future. Best regards, Piotr Kupiec General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No sliding door or hinged. Be that as it may, inside the bathroom, there is a shade (roll up/down) which you may use to cover the view of the bedroom if that is preferred for privacy purposes.
There are more places to choose from in the Singapore area.
PRICE RANGE
₹13,927 - ₹16,554 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeNassim / Tanglin
NUMBER OF ROOMS
254
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
