We were assisted and greeted warmly by Guest officer Megha. Having kids below 12 years old and an infant can be a handful but Megha ensures that we were being attended with comfort. Check in process and queries were prompt. The room is spacious with great view. So far our check in experience has exceeded our expectations and we are certainly looking forward to have a wonderful staycation with the family.
I had the best vacation ever. The entire staff were very friendly and courteous. People who loves peace and serenity should stay at this property. You have the best restaurants and food courts in this resort and they have 24 hours free shuttle service to commute with in the resort.
This hotel is the one of the best hotel since I have ever been. Especaiily it was an incredible experience that I could see several mantas and rays closely. I could spend lots of time to watch fishesn during my stay. I have never been bored at all without doing anything.
Lovely hotel in an excellent location. Rooms are spotless & cleaned daily, breakfast is plentiful. Excellent customer service. Megha was very friendly, patient and helpful in accommodating our requests.
Friendly receptionist and was very accommodating to our requests. Megha was so kind and patient and she really was welcoming. Was pleasantly surprised with her kind service when we checked in. Thank you!
I would like to comment on a staff name Mr Simran, he was very helpful and resourceful in assisting me in checking in swiftly and smoothly in transit to my stay at Equarius. I sincerely thank him for wonderful smile he carry with him.
My husband booked a 3 day 2 night stay at hotel equarius with pool access. We were there to celebrate our son 4th birthday. We were pleasantly surprised that the room was decorated with balloons and a birthday banner together with RWS teddy bears. Apart from that there was also a box of chocolates. My son was so excited and happy that the room had direct access to the pool. Staff at the hotel were warm and friendly and so welcoming. We especially want to thank Kelly from concierge with her exceptional service in being efficient and provided information when we needed help and being so good with children. Also Mr Abdul Rahim the friendly door man who was there to welcome us when we arrived and help with our baggages. His welcoming smile every time we see him and the way he greeted all guests. Lastly Fan Fan whom we get to know was in the one who did up the decorations for the room and making my son so happy. I highly recommend people with family to stay at hotel equarius. The rooms are bigger than most hotels in Singapore. Amenities are good, lots of attractions to explore such as USS, SEA aquarium and adventure water cove park. We really enjoyed our stay and hope to be back again soon. Once again thank you to the staff there that made our stay a happy and memorable one.…
Mr Eugene was the best . He helped us in setting up our wedding . He was very helpful and it was thanks to him that our wedding went smoothly. Thank you so much Mr Eugene . You were really helpfully .
I would like to compliment Ms Megha and her colleague on duty during my check-in on 17 Nov for their gracious welcome. Though i had booked last min for this stay for my bday and had booking issues, they made this stay possible. They were accomodating, understanding and impartial despite my setbacks on that day. I had a bad week prior, and it got so much better after this stay. I am truly grateful. Keep up the great work! I would definitely return again. Till then, many thanks!
Had a wonderful stay at the villas at Equarius hotel. Rooms were clean and lovely, with turn around service offered every evening. Amenities in the villa were plentiful and the family had a very cosy stay. Staff are friendly and always available which was a huge positive. Getting around rws was a breeze too with the buggy service. Would like to thank Kim who took care of my family during our stay, he provided really great hospitality and was always super quick to reply. Food at fengshui inn was yummy and the buffet breakfast option at nearby hard rock hotel was good too. Overall a splendid stay. Only things to note were the mosquito situation at the pool, as it’s surrounded by grass/bushes so don’t linger at the edge, swim in the center; also one of the bedrooms facing the pool had a musky smell, prob due to the fact the room was all wooden fittings and near the ‘wetness’ of the pool and outdoor area. So best to leave the aircon on for ventilation (I switched it off so not sure whether that’s why my room was the only one that felt musky. But it was better at night when I had the aircon on).…