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Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,834 Reviews from our TripAdvisor Community

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There are newer reviews for Resorts World Sentosa - Hard Rock Hotel Singapore
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Showing 1,586: English reviews
Singapore, Singapore
Reviewed 16 February 2015

Stayed for a night with a minimal redemption of rewards points. Room as usual was spacious, bed was comfortable. Everything was good, BUT was disappointed to find out WIFI is payable! Isn't it a norm for all hotels to provide free WIFI to its guests?

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Helpful?
1Thank pearlypearl
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear pearlypearl, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. I note your comment regarding our WIFI agreement. Our Sales team is continuously working on coming up with more packages which will include complimentary usage of Internet to accommodate the requirements of our valued guests. I look forward to welcoming you...

Perth
Reviewed 13 February 2015

The hotel is in a terrific location on Sentosa Island, so close to all the amenities (this is of course after you have found the place). The hotel kindly gave us directions on how to get the MRT from the airport but did not mention in the email where to actually find the resort in the complex. This was a...

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Helpful?
Thank dust56
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear dust56, Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. We are in the midst of a major refurbishment project and more programs on the pipeline for all...

Reviewed 12 February 2015 via mobile

Good services and large room space. Anyway, can't check if the room clean enough since the dark color decoration. A lobby with a small pub is really the hard rock type. Wanna try but limit time. Breakfast buffet taste good and worth getting up earlier. Package with hotel stayed and entrance of universal studio is a good choice which is...

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Helpful?
Thank Wendy H
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Wendy H, Thank you for your kind words and for the privilege of hosting you during your most recent trip to Singapore. We are thrilled to hear you enjoyed the accommodations. We are strategically located for guests to enjoy all our attractions ranging from of course the famous Universal Studios Singapore, Sea Aquarium, Adventure cove and many more.. We...

George Town, Malaysia
Reviewed 12 February 2015

Crowded. Many guests - especially family with kids. Maybe because of the several nice pools, and one with artificial sandy beach . Typical "hard rock" décor and dimmed coloured lightings. Room - average size, bed not as "comfy".

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Helpful?
Thank koksengy
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear kok seng y, Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. We are very proud to have a second to none and iconic beach pool which you can only find here at Hard Rock Hotel. I have shared your kind comments with...

Sydney
Reviewed 11 February 2015

Stayed at this hotel for the last two days of a Singapore holiday. We had explored Sentosa a few days before but now we wanted to devote the two days to Universal Studios. My wife was concerned the hotel would appear too 'busy' with the typical Hard rock styling but in fact the rooms were great - colourful but not...

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Helpful?
Thank ss210154
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear ss210154, It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. We take pride introducing what we like to call the "Hard Rock" vibe which is brought into life by our state of the art facilities mainly our beach pool that...

Jakarta
Reviewed 11 February 2015

During my stay in Singapore, I would enjoy the nice pools and visit USS and Aquarium, so this hotel can accommodate my needs. I have Hard Rock Rewards card with VIP status, and received a sad news that I cannot get the benefit here. Price wise was expensive to me, and I need to argue during check out regarding the...

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Helpful?
Thank JalanHobby
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear JalanHobby, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. I note your comment regarding Hard Rock Rewards which hopefully we will be able to participate in the future. Service is a top priority for us and it is only through feedback such as yours that we are able to continuously...

La Chaux-de-Fonds, Switzerland
Reviewed 7 February 2015

Hotel is Hard Rock only in name, not in service or facilities. Firstly, upon my arrival they lost my reservation, so I waited in the lobby for 30 minutes while the reception staff tried to sort out. I was then told that I would need to pay an additional $600, even though my reservation/rate was confirmed and told that they...

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Helpful?
3Thank SoxFans07
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear SoxFans07, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrences....

Kajang, Malaysia
Reviewed 5 February 2015 via mobile

Stayed there for 3d2n last weekend and it was awesome. I was travelling with a 4 years old toddler and a 5 months old baby. We reached there around 10am and the staff was so kind to let us check in into our room. The room is spacious with a pull out bed which is good enough for my son....

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Helpful?
3Thank annamastura
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear annamastura, It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. We are strategically located for guests to enjoy all our attractions ranging from of course the famous Universal Studios Singapore, Sea Aquarium, Adventure cove and many more.. On the same...

Reviewed 4 February 2015 via mobile

1. Location: just nearby Universial Studio Singapore and SEA Aquarium. It has short cut to universial studio along with swimming pool. 2. room: spacious, and hidden extra bed for free! It gives good look to swimming pool. But some smells like as Sauna? 3. Service and attitude: kind and helpful 4. Swimming pool: excellent! It serves 3 different kinds of...

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Helpful?
1Thank kihongl
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear kihongl, Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. We take pride on having an iconic beach pool which you can only find here at Hard Rock where you can truly live like a Rock Star We have shared your kind comments...

australia
Reviewed 1 February 2015

We have returned from 4 nights at Hard Rock Hotel, Sentosa Island, Singapore. The hotel was central to restuarants and attractions on Sentosa. The hotel is on par with other Hard Rock Hotels, rooms big, clean and modern. Staff were friendly and the resort pool was clean, big and modern. The hotel was however very busy and the pool area...

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Helpful?
1Thank usinaustralia
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear usinaustralia, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are thrilled to hear you enjoyed the accommodations and It is absolutely lively as you have described it as we aim to be the number one GO-TO destination for the whole family with plenty to offer both children and adults,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 

Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: ₹ 14,011 - ₹ 42,176 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Resorts World Sentosa - Hard Rock Hotel Singapore staff and other travellers.
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Questions? Get answers from Resorts World Sentosa - Hard Rock Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont book best advise”
 of 5 bubbles debbiecC5079OM, 8 Dec 2016 | Read review
“Rooms are large and comfortable. Concierge staff are super friendly and supportive. Just need to ask and they always help!”
 of 5 bubbles i018841, 7 Dec 2016 | Read review
“6th floor room view is spectacular”
 of 5 bubbles 366jacl, 29 Nov 2016 | Read review
“Don't come with too high hopes...no point paying extra for a deluxe pool view room”
 of 5 bubbles bastianf2013, 23 Nov 2016 | Read review
“Choose the rooms on the pool side”
 of 5 bubbles fdonea, 16 Nov 2016 | Read review
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