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4.5
#14 of 55 resorts in Boracay
Location
Cleanliness
Service
Value
Peaceful and personal, Sur lets you experience the gentle side of bustling Boracay. Airy open spaces and gardens. Clean, cozy rooms. Friendly service. And a premium beachfront location at Station One, the island's finest stretch of white beach. It's no wonder our guests tell their friends about us, and keep coming back themselves.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Modern
Languages Spoken
English, Filipino
Location
Station 1, Boracay Hway Central Sition Pinaongon, Malay, Aklan Province 5608 Philippines
Sur Beach Resort Boracay
483 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Affordable Boat Station 1 beachfront hotel. Outstanding housekeeping services always greeting you with a smile. Rooms are renovated with a few hiccups. When we checked in, our sliding glass door to the balcony wouldnt open but was attended to promptly. Drainage inside the shower room needs to be pumped to prevent spillage too but was attended right away. Thank you for taking care of us and making our stay a memorable one.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip:Beachfront room on the second floor are great but could be noisy on weekends if there are guest...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Always a pleasure staying in this resort! The staff most especially are very accommodating and attentive. The price is super reasonable considering the location and they always provide towels when you need one. You can also have food delivered since their food menu is a bit limited and best of all, a whole body massage is available upon request and at a very affordable price!
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Date of stay: December 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sur is my go to place to stay, for happy hour and quiet time while getting a tan. I keep coming back for the familiarity and homey feel. It’s a place where I know I’m safe and even my things- when i need to have them move them to another room. Since I consider them good friends or trusted ones (for a place to stay), I’d compliment them for all that’s improved (which I think is important and they deserve it), since I started staying 20years ago, and I constructively say what can be improved. They clean the rooms early, done after having breakfast, courteous greetings every time and warm people in general. Since I love sunbathing at the hottest time of the day (at least in Feb), I love that water with ice in a goblet is served on your side table. Little things like those matter a lot for me. So until then, Sur! More power.:)
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The rooms were not clean and not maintained. We travelled as a family and had two rooms booked for us. On my first night there, I was woken up in my sleep and realized there was something crawling underneath me in my bed. It was a cockroach😕😕😕.
The telephone was barely working cause the cable is barely connected to the unit.
Bottled water is limited to 350ml/day only and you cannot request for any additional nor will they offer any alternative.
Worst experience during this visit was on our second day when we were lounging and watching the sunset. We were told to move aside since they have set-up a VIP table behind us. The fact that they told us on our first day that setting up a table on that area is not allowed and seeing them doing it for their VIP gave us a feeling of unfair treatment already. They had to make it worse by telling us to move aside when we are the paying guests😟
It seems they have no quality standard in this hotel and it is being operated like a house for rent only. I did not see any manager approaching us and asking how our stay is going.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trisha Tirol, General Manager at Sur Beach Resort Boracay
Responded 3 Apr 2022
Dear Ma'am Rose, I would like to apologize for the unfortunate experience you had while staying with us. This is the first time we ever had such complaints. However unfortunate, rest assured, this is not the norm as we pride ourselves on going the extra mile when it comes to cleanliness and customer service. Please allow me to answer your concerns one by one. Firstly, regarding the bug beneath your bed which awaken you. In every room preparation, safety and cleanliness is our utmost priority. We practice safety protocols before releasing our rooms to our guests. We don't only do general cleaning but we also disinfect our rooms 24 hours before releasing the room to the next guests. Moreover, we partnered with a third party service provider to do misting on a regular basis specifically to prevent bugs infestation. Secondly, regarding the telephone line. We do check if the line is working by listening to the dial tone. As for the cable that is barely connected, the staff must have overlooked it. For that I apologize. Bottled water is one of the complimentary amenities we replenished daily. Although if you already consumed it, you have to pay for the additional bottled water which is a standard practice in the industry. We do provide free glass of water from the bar if you opt to. Regarding the table set up. When your group asked our staff that you want to have your dinner to be set up at the beachfront, you were told that reservations must be done a day before for the reason that we need to look for additional manpower so as not to compromise our service. Furthermore, set up must be within the vicinity for we are not allowed to go beyond it. On the other guest who were provided with the set up, let me clarify that the set up was not in the beach front but inside the vicinity. When the staff asked you if it's okay to move the beach beds so as not to bother your view of the beach while they are doing the set up, you were reportedly okay with it. As the manager, I am available six days a week. It is not unusual for me to go beyond my shift. If you didn't see me going around talking to our guests is for the simple reason that we were highly discouraged to mingle at this time. Lastly, we take pride in the fact that most of our guests are either returning guests or referred guests as a testament of our commitment to excellence when comes to customer service. Again, I apologize If we were not able to meet your expectations. Rest assured, we will strive to do our best to do better. Thank you. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our original booking for standard double deluxe was upgraded to standard triple room, free of charge! The staff/s is/are very courteous and fast. Breakfasts are very sulit! The resort is beachfront so we were able to dip in the water the whole duration of our stay. The place is so peaceful. It helped us achieve our much needed break.
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Date of stay: February 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location is great on Station 1, the beach is amazing and on a quieter part of the beach, the hotel though is just alright. The room is looking abit tired and dated now and needs some TLC. We stayed 5 nights and had problems with ants on the headboard and bed on 2 occasions.
Breakfast was poor with limited vegetarian options, and flies on the fruit.
Ate in the restaurant only once as the food was poor. Ordered the fish which was overcooked and overpriced. Go the the Pig Out restaurant instead.
If you have access issues, be warned the stairs up to the rooms are very steep.
If you want a cheap stay on the beach then this could be for you. If you want a bit more luxury then you might want to stay elsewhere.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Their staff are very friendly and attentive. I arrived early and they allowed me to check in 3 hours earlier than original check in time. It’s in Station 1 just beside two seasons hotel. You can enjoy the sunset view just outside the resort while sipping their tasty and affordable fruit shake. Super worth it.
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Date of stay: March 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sur is a great place to stay in Station 1. Rates are usually cheaper than the nearby hotels.
Their staffs are very accommodating!!! Great service! Thank you to Ranny of the front desk. He's very easy to communicate with. There were delays in the payment of our bookings but they held the rooms for our group.
I didn't get the names of the other front desk staffs but they're helpful as well.
Upon arriving, they provide cold tissues, easy check-in, welcome drinks, and available staffs to help bring up the luggages.
They are very helpful and proactive when we're looking for a place to order foods. They even accommodated us in the dining area even if we ordered outside the hotel.
Breakfast is good as well.
Rooms are clean and spacious. The stairs are steep.
It's beachfront.
Overall, we had a great stay!!! Best customer service, felt like you paid for a 5-star property. :D
Thank you!
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Date of stay: July 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LOCATION: The beachfront area is so nice and photogenic and one of the few resorts in station 1 with a very nice view from their beach beds and cabana. The lush areas inside the resort are so relaxing and peaceful...besides the location is accessible to the back road and the beachfront.
SERVICE: The staff is very friendly & attentive to guests’ needs. Thanks to Marje & Yves for making our stay extra special😍... JR & Wrwin in the resto, to the attendant on the beachfront who always greets my child and provide beach towels...
ROOMS: Rooms are tidy and clean with enough space for a family. If you have kids get the lower floor rooms.
If you are looking for a nice beachfront and value for money this resort is highly recommended.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a perfect resort and the quiet end of the beach but close enough to all bars and restaurants if needed. The staff are extremely friendly and helpful. The rooms are nice and the bar area is peaceful and right on the beach. When we were asked to pay an additional 150 for 'foreigners' at the ferry port, the receptionist refunded it straight away. I would always stay here again if I came back to Borocay. We need a quite location and this was extremely quiet.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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