The place was amazing. Perfect for family. Their pool was regularly cleaned. Minor things they may improve in adding doorbell for each room. Toiletries should be added in the room based on number of guest booked. I had issue with their senior citizen discount. It was not deducted as promised. But other than that our stay was amazing. Will definitely go back and highly recommended. Recommending Jessel for being welcoming and hospitable.
Hi Henann Garden Resort! Thank you for giving my family a good Boracay experience for 5 days & 4 nights (22/09/22 - 26/09/22) These are some of my highlights & lowlights in regards to our with your resort. HIGHLIGHTS; - The amenities are amazing! Lot's of swimming pools to enjoy for adults. Hopefully, there will be a separate swimming pool for kids just like at Henann Regency so that the kiddos that would stay would enjoy it more - Breakfast buffet are awesome as always! Henann never fails to provide an excellent breakfast buffet for their guest. Kinda bit sad as there was no Bacon! Haha. But then, it did not ruin the experience as there are still a lot of food to enjoy. (I guess the bacon is just for Regency? Not sure.) - The resort staff are courteous and helpful. They are happy to assist the guest and provide suggestions in terms of water activities so that guest would have the best Boracay experience! - On the day the family arrive (Mom, Sister and Partner), I was assisted by both Ellah & Cyrene and I must say that these ladies are nice & friendly. They smoothly process the check-in. We had a quite early flight. Therefore, requesting for an early check in would be pretty challenging. Still, they manage to give it to us around 11:00 AM. (our flight became 05:55 AM that day due to sudden schedule change, oh well.) LOWLIGHTS : - I booked the accommodation thru their official webpage (you may look it up online) for an amount of ₱33,550.00. However, I was charged by PayPal more than the mentioned amount (₱36,112.62). I have been going back and forth with Henann's Manila Office and PayPal to have the charge corrected. With PayPal, they confirmed that I transact it via USD. Like why would I transact in USD? And if I saw a dollar sign during the process of booking, I would definitely cancel it. Soo. PayPal declined therefore I raised with Henann Garden. Unfortunately, Henann Garden (Manila Office) can't do anything about it. I tried to dispute things with both for almost 2 and half weeks. It was frustrating and I just let it go because our flight date are getting near and I don't want to bring my sour face in Boracay. This is not the first time that I stayed at Henann and this is the first time that I had this experience. Not a great one I must say. The difference in amount could've been spent with water activities or for a good dinner! But then, everything already and don't want to cry more over spilled milk. Just like to share this - I just hope that there's welcome drinks for newly arrived guest. Like a glass of water at least - No dedicated swimming pool for kids to enjoy - There was a room service even though we did not place the HouseKeeping request outside our door. We were a bit shookt about this. Not that it is a bad thing but we could at least kept our dirty stuff prior And these are my honest feedback with the experience! Thank you Henann Garden for making my mother and sister's first Boracay trip memorable! ️ **sorry, almost forgot to mention! I would also like to commend Dan. He's one of the staff when we arrived at the resort! He's awesome!! Thanks for all the suggestions with the water activities! Really helped us enjoy the trip better! Hope these commendation can be passed on to Ellah, Cyrene and Dan. **For Family Room, Hennan Garden only offers this from a 2nd and 3rd floor. So if you have an elder with you, best to just get couple of rooms that does not require a stair. :)…
staff were very nice and well-mannered. The whole 4-day stay was amazing. Food (Breakfast buffet) and amenities were top class. Also, would like to recommend Jessel, Diana, Flores . They're very friendly and accommodating. Would like to praise the excellent customer service and guest-relation skills of the Front Desk staff, esp. Alyssa.
Henann Garden Resort was our first choice and it never disappointed us. Our flight was early, so we arrived in the island before lunch. We were planning beforehand to just leave our things and come back once room is ready for check-in, usually by 3pm. To our surprise, we were allowed to have an early check-in. Shout out to our very accommodating front desk assistant, Ms. Cyrene who was very considerate in attending to our request and gave us a room upgrade with a nice location. This is undoubtedly a great start to our first Boracay experience and to celebrate my hubby’s birthday. The rooms and amenities were an absolute treat. ,The staff were all very friendly and accommodating. Definitely our stay is worth every penny. Thank you Henann Garden Resort for the awesome stay!
The best hotel in Boracay, recommending Sir Jessel for excellent service! Service -excellent Food -excellent Location-excellent Rooms-excellent Amenities-excellent Thank you for you service! We'll keep coming back here!
room is cozy and clean.staff are very accomodating. amenities are very beautiful. you will get what you’ve paid for.food at the breakfast buffet are all good. will recommend this hotel to may friends and family.
Rooms are clean and amenities are great. Food is a plus as well. Check-in is very convenient. We were able to get a free room upgrade and early check-in. Staff are very accommodating and pleasant. Overall a very great experience.
We had a smooth check in process, and we're currently staying here, so far so good and thank you for Cyrene that helped us have an early check in today. We'll definitely go back here. Thank you, Hennan Garden Resorts ❤
Our 3D/2N family vacation was one for the books due to the exemplary service provided by the staff and amenities of Henann Garden Resort. We mostly spent our time within the vicinity because of the convenience offered, cleanliness, and other services offered, especially the massage wherein you have the option to have it in-room or poolside. We enjoyed our swim in their pool that even our 1-year-old niece was all smiles the whole time. I was also grateful for Apple, the FO supervisor, who went beyond her effort to cater us on our requests. Would definitely recommend everyone to book their stay in this resort for their Boracay getaway! ⭐️⭐️⭐️⭐️⭐️
Had a great stay at Henann Garden. Staff were very friendly and accommodating. Drinks at the pool bar were very good. Thanks to Andrew for the great drinks. Also to Sheena of the Front Office for the amazing service. THANK YOU, HENANN GARDEN, FOR MAKING THIS TRIP VERY SPECIAL.