Boracay Uptown
D’Mall, Station 2, Brgy. Balabag, Malay, Aklan Province 5608 Philippines
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About
#81 of 196 hotels in Boracay
Location
Cleanliness
Service
Value
Boracay Uptown is the newest beach front resort situated in Station 2 with modern and spacious rooms to offer. Just a few steps away in D'Mall where you can find everything that you need for a wonderful vacation. It boasts a luxurious infinity pool at the roof deck overlooking the beach.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Canoeing
Children Activities (Kid / Family Friendly)
Airport transportation
Spa
Wifi
Infinity pool
Rooftop pool
Indoor pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Diving
Snorkelling
Fishing
Massage
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Refrigerator
Complimentary toiletries
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Trendy
Languages Spoken
English, Filipino
Location
100Great for walkers
Grade: 100 out of 100
130Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
Contact
D’Mall, Station 2, Brgy. Balabag, Malay, Aklan Province 5608 Philippines
Getting there
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290Reviews15Q+A46Room tips
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We had better expectations for this place. First of all— the stench in certain parts of the hotel is almost unbearable. Different parts of the hotel looked like it was on permanent renovation— especially the 5th floor “rooftop” breakfast area (the food was also bad). Where else can you get an omelet with an unmelted piece of cheese square on it? LOL. Moreover, the rooms look so much better online. They weren’t terrible, but our room looked old and unkept (mostly the bathroom area, if you can call it that). That’s probably why we had to kill 2 cockroaches within the same day. Housekeeping came by and took our toilet paper and hand towels without replacing it. Not only that, they cleaned the floor and left a trail of wet spots EVERYWHERE—to the point where we all slipped walking in the room. The staff are NICE, but the rules implemented in this place were weird. They wouldn’t even let us take our coffee down, when we promised we would return the cups in an hour. Overall, if you can afford it, do yourself a favor and go someplace else.…
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Date of stay: January 2023Trip type: Travelled with friends
Room Tip: Book somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Departure236005 wrote a review Dec 2022
+1
Everyone is very respectful, accommodating, and approachable. My family is pampered. Sometimes you don't have to ask. They can anticipate what you need. The room is very clean. I was amazed with their scented rest room. They have something like infuser that keeps their rest room scented. I hope they would continue doing that. The front desk people are really nice. The guy who checked us in even look for us, since we don't have phone to communicate with him,to inform us that our room is ready. I forgot his name, but we checked in Dec 19. Another lady who assisted me was Sheena. Everytime we call, they respond immediately even late at night and early as 2am. The food is great! They have a variety of choices everyday with their buffet. All resto staff are nice! I just remembered 2 names of staff, Rene Sullaga and Benedict. But EVERYONE is really nice. My kids are amazed with the customer service here. The cost is worth!!! We would love to go back here in Astoria.🥰…
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The staff service is really good. They fetched us from the airport and secured us until we got to the hotel. (We also availed of their transfer service) At the hotel, they served us welcome drinks and shell necklaces. The room was plain, just super spacious. We also received welcome fruits in the room. The deck no longer has the lounging set up. Just chairs and a table so it's hot to have a meal. The AC is not cold enough plus it's leaking the whole time. We actually woke up to a puddle. The highlight of the room was supposed to be the jacuzzi, unfortunately, it takes more than an hour to fill and the water's temp no longer feels hot. The only consolation we got is that the bubbles and jets are working well. Room service is only until 8pm and some food/drinks from the menu were not available. The infinity pool is never crowded however, they open around 10am when it's already too hot. The buffet is limited, for the 4days we stayed, there was a repeat of the menu.…
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Date of stay: September 2022
Location
Service
Sleep Quality
Room Tip: The executive room has a really good view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Estacio Uno Sales, Owner at Boracay Uptown
Responded 6 Dec 2022
Hi ArtGin, Thanks for staying with us during your Boracay holiday. It's always a pleasure to hear from valued guests. This motivates us in maintaining the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure. Thanks for bringing some flaws to our attention and we apologize for the inconveniences you’ve encountered. Please note that we’ll remind our Boracay Uptown team to always be at their best and see how we could improve our breakfast and also our engineering department with regards to the AC problem. We hope that the rest of our service and amenities somehow defrayed the hassles you experienced and appreciate the patience you’ve extended. At any rate, we would love to have you with us again at Boracay Uptown and appreciate the chance to somehow make it up to you. Much obliged.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I strongly do not recommend this place to visit. The photos do not correspond to reality. This is a hoax! The rooms are very dirty, the renovation is poor, the smell in the rooms is unbearable, the air conditioners are old, very noisy. The price is overstated five times. By choosing this hotel, we ruined our vacation. We decided to leave the hotel without staying even for one night, but they still refuse to return the money to us. Beware of this place. These are scammers!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Location wise its right in the center of station 2.Dmall is right beside it.its a beachfront hotel but only the suites have that view.hotel lobby is air conditioned which is good.Rooftop pool was nice, the room was adequate, clean and big enough for a family of 4(or 5pax if 3 kids).rooms have amenities and a mini ref. Hot and cold shower is working.Downside is that our keycard did not work properly all the time, the entrance to the hotel is through the resto bar downstairs that is filled with people(but if thats your jive then this is perfect for you)
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: To get to the hotel you need to go down the main road and walk though Dmall towards the beach to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Estacio Uno, General Manager at Boracay Uptown
Responded 21 Jul 2022
Hi Katrina T, Thanks for staying with us during your Boracay holiday. It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure. We're looking forward to having you with us again at Boracay Uptown in the near future. Much obliged.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a really weird place. The main beach is a long, mostly white sand beach, with warm, beautifully coloured, flat water and the govt has done a lot to clean it up so, for Asia, it is pretty clean. However, there are loads of people on the sand, sitting or walking around, but almost no one in the water. There are tonnes of shops and restaurants that lead onto the sand, so it feels a little like sitting on a street. Directly behind the beach is a typical Philipino town - dirty, smelly and surprisingly busy for such a tiny island. The beach on the other side of the island is a tip. Clearly the clean up message didn’t reach here. There is trash all over this side, but I guess it doesn’t bother the hundreds of kite surfers in the water. If you are after peace and quiet, this is not the place to go. There are thousands of other beaches in the Philippines that are much nicer and without the thousands of people milling around. By far the nicest thing to do here is go for a ride on a paraw, a traditional sailboat. They are crewed by locals who sail over from the mainland every morning. With their super narrow keels, these things fly!…
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This hotel is over priced, filthy and many parts broken/ rusted Compare the prices which is more expensive than the 5 starts nearby hotels. Avoid at all cost - very disappointed ☹️ Finishings of the hotel is below Zero
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Pros: - Location was excellent. Right on the beach front and near D'Mall - Friendly staff - 2 pools (quite small, but at least you have option of indoor/outdoor pool) Just Ok: - Lot of choices, but not notable. But at least, it's buffet and not plated Cons: - There is band at the downstairs restaurant nightly so quite noisy until 11-11:30 pm. To be fair, we were warned about this upon checkin, but not known on time of booking - Hotel needs updating (or proper maintenance). A lot of broken things in rooms - Lots of pillows need to be changed already. They did provide additional pillows when we requested Overall, think there are better hotels in the area. Has potential to be a good hotel but it seriously needs updating.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Manila staff are not the most responsive people in this hotel. They take days and weeks to answer be it on social media or emails. We booked a premier and premier suite room during my family's stay. Premier room was ok. Good aircon temp and high water pressure although room swing have water stains and pillows are not comfortable at all. Additional Premier suite was specifially booked because we wanted a perfect beach front room but it was such a disappointment to see that there are a lot of maintenance issues (too many to mention). Staff transferred us to other rooms only to find out the same issues. To add, amenities needs some updating as well. Staffs make up for the property's disappointing state. They offered free massage to compensate for the all hassles, requested one of theif staff to accompany us to the main road and help with the transpo. All in all, hotel experience did not represent a good value for money. Yes, it is a beach front property very near d'mall but that's just about it. Will i book it again? I would think twice. Kudos to the friendly and accomodating staffs for doing a great job! …
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Tired from a 7-step procedure having arrived at Caticlan by air, & from walking briskly for 10 min. from the main road to the hotel, our party of six adults was welcomed by Sheena, the front desk lady who promptly cheerfully checked us in a couple of hours early & even upgraded us to rooms that open to the pool. She also handed us one Php500 gift voucher per room for the Paraiso Grill. We were given refreshing chilled mango drinks, shell necklaces & cold moist towels- a truly wonderful touch. Sheena made our day. That’s Filipino hospitality. Tiptop service with a smile. As soon as we got to our room, the safe wasn’t working & the sliding door to the pool failed to latch properly. We had rooms next to each other & were given extra towels on request- simple things another hotel in Boracay refused us so I fired them & went with Boracay Uptown. In 5 min., the maintenance guy came & fixed our concerns but we were leery of the safe box so we never used it. In 10 minutes, the housekeeping lady delivered our extra towels & hair dryer. Wifi was available in our rooms & in public areas. It was so slow that oftentimes, photos failed to download. The room was big enough for several people. We had two queen beds. There was a rainshower in the bathroom. I would have wanted a handheld wand as well. They also had toiletries. The water drained properly in the bathroom. The pool consisted of a shallower kiddie pool & a deeper adult pool (not that deep), well maintained with chlorine & no floaters. It was protected by a roof so one can swim safely even during a rain. There were lounge chairs & tables close by. When we opened our patio door, we had direct pool access. We swam in the evening though the water was quite cold. The front desk had towels for pool use. There was a bar near the pool. Breakfast on the 5th floor was a sumptous buffet from six to ten. They have an egg station, fruit juices, bread, tropical fruit slices, hot beverages & an array of warm rice (fried & steamed) & Asian dishes. The place was kept in tiptop shape by several waiters who filled my water glass several times & promptly too, like in a cruise ship. The evening entertainment by the Lobster Grill next to the beach was great. There was a guitarist who performed nightly from seven to nine. He had a soothing voice that pulled in tourists walking by. His awesome guitar skills and voice were relaxing after a day’s beach activities. You’ll see him in my photos. They had a tower drink that was fun to watch. They also served other drinks & food- even a regular dinner. A rock band performed after him- not my cup of tea so off we went. The hotel is right by the beach. Take a few steps & you are in the midst of Station 2- the activity center of Boracay Beach. There are many restaurants, shops, massage places, etc. just a few steps away. Of course, there’s D’Mall, too. I recommend this hotel by the beach. If we were to go back to Boracay, we’d most definitely stay here again- Boracay Uptown, the hotel that serves customers with a smile. …
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$76 - $107 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasPanay IslandAklan ProvinceMalayBoracay
NUMBER OF ROOMS
28
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Frequently Asked Questions about Boracay Uptown
Which popular attractions are close to Boracay Uptown?
Nearby attractions include Boracay Eclipse Dive Center (0.4 km), Epic Boracay (Nightclub) (0.1 km), and D'Mall (0.2 km).
What are some of the property amenities at Boracay Uptown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Boracay Uptown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Boracay Uptown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Boracay Uptown?
Conveniently located restaurants include Wave at Henann Regency Resort & Spa, Don Vito Boracay, and Salsa Fusion Restaurant.
Are there opportunities to exercise at Boracay Uptown?
Yes, guests have access to an indoor pool during their stay.
Does Boracay Uptown have airport transportation?
Yes, Boracay Uptown offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Boracay Uptown?
The staff speaks multiple languages, including English and Filipino.
Does Boracay Uptown have any great views?
Yes, guests often enjoy the ocean view available here.
Is Boracay Uptown accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.