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5.0
#11 of 167 hotels in Boracay
Location
Cleanliness
Service
Value
The Mandarin Bay Resort & Spa stands proudly in the heart of Boracay at the bustling station 2, boasting direct beach access and the longest swimming pool in Boracay. The resort exudes genuine Filipino hospitality and is committed to delivering exceptional service from every team member to all our esteemed guests.
2 Sunset Road, Malay, Aklan Province 5608 Philippines
Mandarin Bay Resort & Spa
348 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime location, Mandarin Bay Resort & Spa is celebrated for its sophisticated ambiance and luxurious offerings. Guests have lauded the spacious and well-equipped rooms, although a few have noted noise and odor concerns. The resort's cleanliness is consistently praised, from its immaculate rooms to the pristine pool area.
Its diverse breakfast and high-quality amenities add to the indulgent experience. While the attentive service contributes to the resort's charm, some guests have experienced delays. Despite mixed opinions on value, the resort's proximity to beaches and attractions makes it a popular choice.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
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First the accommodation is really indeed great! The furnitures, the ambiance of the room, designs and paintings is very cozy and well-maintained, very clean! On the Reception Area they have a hospitable, very reliant and accommodating staffs. They have the fastest response that I've ever experience. All staffs always greet you wherever you are inside the hotel. Even room attendants and cleaners are very polite and very dedicated on their work. When it comes to emergencies, they will really help you with your needs to the best that they can. People who are working here are guaranteed trained when it comes to costumer service. The place is very relaxing and the breakfast food are very delicious! I am so glad that we decided to stay in Mandarin Bay Hotel. See you next time Mandarin Bay! Thank you for warm welcome to my family! ❤
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Date of stay: April 2024
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Trip type: Travelled with family
Room Tip:Lat pulldown machine or pull up bar sa gym hehehe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded 28 Apr 2024
Dear Getaway12915062387, Nothing makes our work more worthwhile than hearing such wonderful words and recommendations from our guests. Thank you for appreciating the swift service of our guests including in emergency situations. Our trainings value prioritizing our guests and we are glad it reflected in your experience. We hope to welcome your family again in the near future! Sincerely, Ella Navarro Front Office Manager
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“Embracing the Extraordinary Experience Beyond Traditions” at the newly-opened Mandarin Bay Resort & Spa. Their slogan says it all. I staid in a Grand Deluxe King Room (Room 243) with a great pool view (the biggest pool in Boracay) and also tried their top-notch Prime Rib Buffet from 6pm to 10pm which now costs PHP 1,499 (in-house guests have a 10% discount). Minor issues include the lack of knowledge around displayed wines/wine prices and the at times slow service (e.g. needed multiple reminders for coffee refills). Special thanks to Eunice for giving us a very insightful tour of the different room and suite categories. Overall, a great addition to Boracay.
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Date of stay: June 2024
Value
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 12 Jun 2024
Dear germie1976, Good day from the Mandarin Bay Resort & Spa, right "At the Heart of Boracay"! Firstly, thank you for choosing to stay with us at the Resort, and we were able to deliver a memorable “Five Star” experience during your recent stay with us. Thrilled to hear about all your experiences at the Resort and that our team members went above and beyond in displaying genuine Filipino hospitality which made a lasting impression, on you. Highlighting Eunice who went above and beyond. We appreciate all your constructive feedback, regarding points of service throughout your stay, this will go a long way towards the continuous improvement of the overall customer service experience offered to our guests throughout the resort. Looking forward to welcoming you back to the Mandarin Bay Resort & Spa, being your resort of choice here in Boracay. Warmest regards, Colin
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All of the staffs are welcoming and very accommodating, starting with the sg, front desk mentioning Ms. Shaira, Ms. Jan and the other girl duty with Ms. Jan.
Every night they would put a pastry inside our room and clean it up as well.
This is my second time visiting boracay but I would recommend mandarin bay for their service and accommodation. Worth every pay.
Their food is also nice and mr. Sammuel who assisted us during our lunch is very helpful.
But everyone in the hotel is very accommodating even the staff from the bar, the pool attendant i forgot their names are very kind and welcoming because of their smiles.
Thank you for accompanying us. The hotel were able to make this vacation extra special and easy.
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Date of stay: July 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 3 Jul 2024
Hello francinebU8569UM Greetings from the Mandarin Bay Resort & Spa "At the Heart of Boracay" Appreciate you choosing to stay with us on your recent vacation, and sharing all your experiences with the way that the team members at the resort were attentive to all your requests throughout your stay, as mentioned in your review, in going above and beyond and making you feel valued and welcomed as our guest. Thank you for the positive feedback on the resort amenities. Looking forward to welcoming you back to the Mandarin Bay Resort & Spa, being your preferred resort to stay in Boracay. Warmest regards, Colin
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We had an amazing time here at Mandarin Bay Resort and Spa. From the moment we walked in, we felt like a valued customer, they greeted us with a warm welcome and they very polite. Eunice welcomed us like we knew each other, she is very friendly and she made sure that we feel relaxed while waiting for our room. All staff went above and beyond to make sure our needs were met, and they even took the time to personalize our experience. We had dinner at La Fiesta and the food is superb!! They also have a great singer that made all guests entertained.
No words can express how happy we are during our stay. This is the only hotel that made us say “WOW! Grabe the best ang customer service. Walang katulad”
Definitely recommended and will surely get back again on our next vacation here in the Philippines.
Thank you for setting the bar so high for exceptional customer service!
Special thanks to Eunice, Cath and Frency and to all the staff of Mandarin Bay Resprt and Spa.
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Date of stay: May 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 18 May 2024
Dear Y4338VXmariannej, Good day, Thank you for choosing to stay with us at the heart of Boracay the Mandarin Bay Resort & Spa. We are delighted to receive your guest review and the positive feedback related to the services and facilities at the resort. More to the listed team members who went out of their way to make your stay a lasting memorable experience as highlighted throughout your review. Once again thank you for choosing to stay with us at the Mandarin Bay Resort & Spa, we look forward to welcoming you back to the paradise Island of Boracay. Best Regards, Colin
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Mandarin Bay Premier in Boracay is an oasis of luxury and comfort, setting the bar high from the moment you step off the plane. The seamless pick-up from the airport whisked me away to a world of unparalleled hospitality. From check-in to check-out, the staff exuded warmth and professionalism, making me feel like a valued guest throughout my stay.
Security is paramount here, with visible guards ensuring peace of mind at every turn. The secured elevator access adds an extra layer of safety, allowing guests to relax and enjoy their time without worry.
The buffet breakfast is a culinary delight, offering a tantalizing array of options from savory to sweet, accompanied by a variety of coffee selections to satisfy even the most discerning palate. Dessert for breakfast? Why not, when it's this delicious! (Shout to the following staff in the dining room : Nancy the supervisor, Patrick the awesome guy that always assisted us in our dining experience and Whayne the OJT)
As for the accommodations, cleanliness is impeccable, and the rooms are a sanctuary of tranquility. (Shoutout to Kenneth that always makes our room clean everyday) The warm welcome from the staff upon arrival instantly made me feel at home, setting the tone for a truly unforgettable stay.
Mandarin Bay Premier in Boracay exceeded my expectations in every way, and I cannot wait to return.
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Date of stay: March 2024
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded 18 Apr 2024
Dear emzo1986, Thank you for your glowing review of our hotel, especially with your relaxing experience in the property, service excellence of our staff, and our buffet breakfast! Thank you for highlighting our staff Nancy, Patrick, Whayne, and Kenneth. Your kind words will be shared with the team for continued inspiration for excellent service. We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Ella Navarro Front Office Manager
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Very hospitable staff, room is huge and clean. We liked the food from La Fiesta and the excellent service of hotel staff. Their pool is also well maintained plus they provide floaters and unlimited use of towels. We also enjoyed the pool bar with their superb mune and drinks. Will definitely come back here again. Highly recommended. Thank you mandarin for making our stay very memorable for our lil ones.
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Date of stay: September 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 2 days ago
Hello noneofyourb531, Good day from the Mandarin Bay Resort & Spa "The Heart of Boracay"! We're delighted you chose to stay with us during your recent visit to Boracay. We are grateful for sharing such fantastic feedback about your experience with us. We are thrilled to hear that the exceptional service you received made you feel incredibly valued and cared for by our team members throughout the resort, highlighting the services and food quality available. We eagerly look forward to welcoming you back to the Mandarin Bay Resort & Spa, your preferred resort in Station 2, Boracay!" Warmest regards, Colin Healy General Manager
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I loved my stay here in Mandarin Bay Resort and Spa. The only 5 star hotel in Station 2, so beautiful and stunning. The breakfast buffet has plenty of food to choose from. The Prime Rib Beef dinner buffet is one of the best in Boracay, the prime beef is so yummy, worth the price. Our room (grand deluxe king room with pool view) is spacious, well decorated, and has plenty of natural light due to the floor to ceiling glass window. The staff are so welcoming and friendly. Shout out to Shaolin and Eunice (front desk) and Patrick (F&B staff), thank you so much guys for the assistance. The service is fantastic. Will definitely come back.
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Date of stay: June 2024Trip type: Travelled with friends
Room Tip:Dont forget to try the Prime Rib Dinner Buffet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 23 Jun 2024
Hey there Gentionthego, Warm greetings from "At the Heart of Boracay" at Mandarin Bay Resort & Spa. We are grateful for sharing your recent stay experiences with us. It truly means a lot to us that you chose to stay with us and took the time to highlight the wonderful encounters you had. We're thrilled you experienced the genuine Filipino hospitality from our amazing team members. It's fantastic to hear you enjoyed your dining experiences at La Festa, especially the roasted prime rib on offer! Thank you for highlighting the team members who went above and beyond with all the assistance during your stay with us We can't wait to welcome you back to the Mandarin Bay Resort & Spa, your preferred resort here in Boracay. Warmest regards, Colin
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The whole experience was awesome. Efficient airport to hotel transfer, VV. Very warm welcome. The rooms are spacious and smell good. The pool is big and they provide free floaties although the pool is only 4ft deep. Nice spread for the breakfast buffet, a lot of options - which is included in the booking. Even the dinner buffet is good - drinks come with additional charge, but def worth it, loved the mandarin iced tea. Overall a very good experience, and we would be coming back soon!
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Colin Healy, General Manager at Mandarin Bay Resort & Spa
Responded 21 Jul 2024
Hello Quest25912461404 Good day from the Mandarin Bay Resort & Spa "At the Heart of Boracay" We appreciate that you chose to stay with us along with sharing all your wonderful feedback about your stay. Delighted to hear that the service you received throughout your stay made you feel cared for, and valued on this stay as our guest and attentive team members went above and beyond throughout your stay, making it a memorable stay and experience. We appreciate your gracious feedback for highlighting the quality of the services throughout the resort., from the breakfast selection to our signature dinner buffet. Looking forward to welcoming you back to the Mandarin Bay Resort & Spa, your preferred resort to stay in Boracay, very soon. Warmest regards, Colin
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We went to eat dinner and really specifically asked the waitress and the personnel at the counter if wine and beer was included as they told us it was unlimited drinks! First they make sure you pay the 1.350php/person and then seat you at a table. As we sat down and ordered drinks they send out a different low level manager to tell you it’s NOT INCLUDED and a glass of wine is 370 in PHP.. Then we realized the same thing was told to people at the next table! We called the real manager to our tables and had to argue with him for 40 min before he agreed upon that they were wrong and had lied to us! So if you don’t want to get lied to and scammed, stay away from this establishment.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:Be sure to wake them what is actually included
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The stuff is very friendly. The pool is full of fun. Children had a happy trip in this hotel. The hotel environment is very good There are many options for breakfast Thoughtful and thoughtful service The ideal location for the hotel is the White Beach when you go out
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Date of stay: March 2024
Value
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ella Navarro, Guest Services / Front Office at Mandarin Bay Resort & Spa
Responded 18 Apr 2024
Dear hongyuq2024, We appreciate you taking the time to share your positive review. We're delighted to know that we were able to meet your expectations. Thank you again for your recommendation, and we hope your next visit for your next stay will be as pleasant as the previous one. Best regards, Ella Navarro Front Office Manager
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