We checked in at Henann Lagoon and Miss Diana in the reception area was really nice and accommodating. The place is neat and clean. Will definitely recommend with friends and family. Worth every penny. Thank you!
Service is really good and fast. Lobby was cool and nice. Specially, the front desk staff Ms. Gail was kind and helpful when check-in. Nice and large pool, good room with nice view! Willing to visit again!
Everyone was very accommodating and helpful. We booked 2 rooms but since we arrived early we we're allowed an early check in for 1 room while we wait for the other room to be available. Special thanks to Alyssa who assisted us. The place is nice, with big swimming pool, clean and spacious room. Value for money is worth it👍
Stayed here for 2 days. Unexpectedly we arrive earlier at 9:00am around 1:00 pm we had our room ready for us. Medyo disappointed lang as some guest arrived past 11 and had their room already for them and kami nasa lobby padin. But mickey from front desk was so great and assist us for early check in. My fault din ako na di ako nagtanong if pwede ba mag early check in even we pay extra rather than staying 4 hours in the lobby. There is 1 staff from front desk na may rude attitude when i ask if ready na yung room and told me that "your room will be ready at 3pm" i know she's making face even with mask. I work in hospitality industry internationally and i understand that sometimes some people are not in their mood but always be professional when your facing with the guest sobrang disappointed agad sa first impression. Room was good. Disappointed with the airconditioning system na sobrang hina at for 2 consecutive nights na nagigising kami as we are really sweating. On our second day after the island hopping when we enter the room there is no Electricity in our room. "Black Out" literal and we waited for an hour before they fixed it. Disappointed again as we are tired from our activities and just want to rest but upon checking is wala pala kuryente yung kwarto namin. We let go of this situation as we dont want to make a scene as this is our first travel after pandemic. Breakfast buffet and pool was impressive. Are we going back to henann lagoon on our next travel? Definitely no. Are we going to recommend this hotel to our friends and family? No, dont want them to suffer same experience that we've encountered. Things to improve? Maybe train some of your staffs for brand standards and let them understand that they need to deal with the guest in a professional manner "even they are just not in their mood".…
Super love the experience here at Hennan Lagoon. Very relaxing ambience and pool is so nice. Shout out to Dexter for an excellent service. He made my mango shake extra special ❤️Thanks for being nice kuya!
Highly recommended! We love the food. The 5-course meal was really appetizing. Three thousand pesos is already a bang for your buck. We really enjoyed the food and the ambiance.Their Staff Chris is very jolly and approachable thank you! 💗
View was great! Chris from the food service was very accommodating. Enjoyed the 5-course meal. 👏🏻 It’s just our first day so we’re still looking forward for more. Food was also great. Bang for your buck for just P3000 for a 5-course meal.
The ambiance is so romantic!! The server is so courteous and friendly. Thank you, Chris of Henann Lagoon Resort. We are so happy to celebrate my birthday salubong here! Would definitely recommend this!
The food was great, nice ambience and service was excellent. Highly recommended! Chris was very polite and courteous! Highlight of the evening was the Baby Back Ribs which was flavourful, juicy and not overcooked.
Excellent and Good service from Jester and staff ❤️ hoping we could return again here. The place was nice and elegant. Peacefull and relax. Easy access to the beach and i love it ❤️❤️ Thank you so much