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Ascott Jakarta

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#41 of 450 Hotels in Jakarta
Certificate of Excellence
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1 room 2 adults 0 children
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Ascott Jakarta
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193 Reviews from our TripAdvisor Community

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Showing 161: English reviews
London, United Kingdom
Reviewed 17 October 2016

Good hotel with excellent helpful staff. The room is very spacious and near all the shopping malls. Quiet hotel with a nice sized gym and a little shop located on site. Food is ok for Asian visitors, but needs more of a selection for western visitors. Pool area needs a fresh lick of paint and a little tidy up. Good...

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Helpful?
1Thank Michael H
Management response:

Dear Michael, It is great to read that you enjoyed your stay especially for our center location, spacious room, and others. I am certain that Ali will smile hearing you mentioned his name for an excellent staff. Thank you for your kind words shared to TripAdvisor Swimming pool is in our plan to touch up the paint while breakfast suggestion...

Kuala Lumpur, Malaysia
Reviewed 14 October 2016

We stayed in the 3 bedroom unit and it was very spacious with nice classy decor. The staff were very attentive, right from registration to check out. Breakfasts was fine but if you're staying there for longer than 3 days then it could get boring. Location wise, the property is strategically located right opposite shopping malls and other hotels. Would...

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Helpful?
1Thank Tina J
Management response:

Dear Tina, Thank you very much for sharing your experience and recommending Ascott Jakarta for family holidays in TripAdvisor. It was lovely to read that our team made it nice and easy on your arrival and during your stay with their attentiveness. I will certainly share your kind words to our them I am also glad that you enjoy the...

Medan, Indonesia
Reviewed 11 October 2016

Nice place, very good location, l'Occitane shower gell and shampoo that i love it. Room and environment of hotel is clean. Swimmimg pool near by lobby is very small. Only we didnt have time to have breakfast due to we had it outside after church.

Review collected in partnership with this hotel
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Helpful?
1Thank 412sylviaj
Management response:

Dear 412sylviaj, Thank you for staying with us and sharing your feedback to Tripadvisor community. Despite small swimming pool and that you did not have the change to have breakfast, I am very pleased to know that you did not miss our great bathroom amenities from L'Occitaine and at the same time, comfortable with our clean room and nice place....

Surabaya
Reviewed 10 October 2016

Helpful staff. Comfy properties as always. The strategic location that just nearby The Grand Indonesia offer the pleasure and variation of shopping experience. Si far it hold the outmost reliable properties that worth to stay for rather than another's property nearby. Keep up the good job.

Review collected in partnership with this hotel
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Helpful?
1Thank DrgMario
Management response:

Dear DrgMario, Thank you for your stay and kind words. We’re so pleased to know that you had an enjoyable stay at Ascott Jakarta. I am happy to know that our staffs were very helpful and you were comfortable with the our property. Our strategic location never fail our guests. I agree, there are indeed endless shopping opportunities surrounding Ascott...

Singapore
Reviewed 10 October 2016

breakfast was poor. and there was no hairdryer in the second room of the two bedroom apartment. boo. but location is great and very close to the mall. the pool was also very tiny. but the gym is working

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Helpful?
Thank Julianajuicebox
Management response:

Dear Julianajuicebox, It was a great pleasure having you stay at Ascott Jakarta and thank you for sharing your feedback to TripAdvisor community. I am pleased to know that you appreciate our great location. I am sure you enjoyed the malls, close proximity to many restaurants in the area and offices (if you were on a business trip) As for...

Reviewed 5 October 2016 via mobile

Ascott Jakarta is always being my home . Service good and best hospitality. Especially from Fadlun and the team They always recognize me and makes me feel at home . Her team Hambali n Fridauss also treat me very well here. Bravo Ascott jakarta. Keep up the good work

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Helpful?
2Thank F TANA A
Management response:

Dear F Tana A, Thank you for such a great review on a recent stay you had with us. Knowing that you treat Ascott Jakarta as your home with good service and hospitality, makes us very proud in doing what we love. I am very certain that Fadlun, Hambali and Firdaus will be very pleased to hear your kind words....

Singapore, Singapore
Reviewed 29 September 2016

This is a great business and family hotel. The facilities are excellent, rooms clean and spacious,Location excellent, however, jams all around. 1st brands shopping malls along the hotel. staff friendly and helpful. Especially front office staff Mr. Firdaus he always smile to us

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Helpful?
Thank leongmanl
Management response:

Dear Leongmanl, Thank you for staying at Ascott Jakarta and your kind words. Despite to jams in the area, I am so pleased to learn that you had an enjoyable stay with us. Indeed staff friendliness, location and spacious rooms are our best selling point in addition to cleanliness and facilities. Our Guest Service Team is known for their warm,...

Colombo, Sri Lanka
Reviewed 27 September 2016

I stayed for very short time to stay in Ascott Jakarta. I have experiences to stay Ascott KL, KL sentral, mekati, etc. For me it is comfrtable stay facilities in group apartment. The room is large and felt comfortable to stay. somehow it does not betray me. plus to grand indonesia it is walking distance. good for me. somehow it...

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Helpful?
Thank Masatoshi K
Management response:

Dear Mr. Masatoshi, Thank you so very much for being a loyal guest to Ascott Jakarta and also to our group. We’re so pleased to learn that you had an enjoyable stay and love our apartment. Naturally location is one of the highlight as malls with restaurants are only less than 5 minutes walking distance. Indeed it would be lovely...

Jakarta, Indonesia
Reviewed 27 September 2016

It is located at the heart of Jakarta City, behind Grand Indonesia West Shopping Mall. The staff was quick and efficient in handling the check-in. The decorations were quite good. The room was quite big with minimalistic old western combined. There are a queen bed with 4 pillows and 2 small pillows, 1 comfortable couch, 1 family table, 1 dinner...

Review collected in partnership with this hotel
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Helpful?
Thank Budi_Wibowo_Halim
Management response:

Dear Mr. Budi Wibowo Halim, Thank you for such a wonderful review on a recent stay you had with us at Ascott Jakarta I’m pleased to hear that our team were accommodating and helpful during your stay and that you found our location to be ideally located in the heart of Jakarta – it’s always something that our guests find...

Jeddah
Reviewed 23 September 2016

Overall it was not bad location is good but cleainig should be better curtains must be wached from time to time air condition ducts must be clean and some stuff should be informed to not ask for gifts or tips.

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Helpful?
1Thank 799waela
Management response:

Dear 799waela, Thank you for providing Ascott Jakarta feedback of your recent visit. It is a pleasure to read that you enjoyed our great city location. We do however share your disappointment about the condition of curtain and cleanliness of AC ducting as well as cleanliness in our apartment, and we would like to apologies that this was your impression....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Airport Transportation
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more   less 

Additional Information about Ascott Jakarta

Address: Jln. Kebonkacang Raya no. 2, Jakarta 10240, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: ₹ 7,460 - ₹ 11,425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascott Jakarta 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Ascott Jakarta Hotel Jakarta
Ascott Hotel Jakarta
Hotel Style:
#13 Family Hotel in Jakarta
#28 Business Hotel in Jakarta
#40 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Jakarta staff and other travellers.
3 questions
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Questions? Get answers from Ascott Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you are in a large group or entertaining, it is worth paying a little extra to secure the Premier apartments in each category”
 of 5 bubbles WanderingGourmand, 4 Feb 2017 | Read review
“Spacious and comfortable ”
 of 5 bubbles Satisfactory07, 14 Jan 2017 | Read review
“i stayed a studio. it was bigger than i expected and love the bathroom! it"s spacious.”
 of 5 bubbles lyta03, 9 Jan 2017 | Read review
“Pillow might be too soft for Asian's liking. Try asking for a harder pillow.”
 of 5 bubbles mingkaih, 21 Dec 2016 | Read review
“Take high floor”
 of 5 bubbles ynora68, 20 Dec 2016 | Read review
5 of 5