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Hotel Kristal

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Hotel Kristal
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289 Reviews from our TripAdvisor Community

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Showing 243: English reviews
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Reviewed 1 week ago via mobile

Semi apartment with 2 rooms, nice and cozy place to stay with friends. Been there for a farewell party a few months ago. Staffs are nice and helpful, a bit confussing with the parking entrance but its ok, not a big deal. Overall, our stay were amazing.

Thank summerbreeze80
Reviewed 2 weeks ago via mobile

the hotel is located very near the main highway so travelling from and to the airport is a breeze. this is a luxury in jakarta that is known for its traffic. i was greeted by warm staff from the door to the reception desk. i was checked in after a few quick minutes and was in my way to the...

Thank Mike S
Lafayette, Louisiana
Reviewed 3 weeks ago

My brother suggested we stay here, since it has many expats around the area. We were so excited to see how nice and huge the rooms were. We had a 3 bedroom apartment. The kitchen and living area was gigantic. I can see why this is so popular for transitioning families. Nice bathrooms, very clean and would suggest staying here...

Thank habibiac
Chatteris, United Kingdom
Reviewed 11 February 2017

This hotel works for me due to its location not too far from the airport (1hour) and my business partner. The rooms are spacious if a bit noisy if on the hotel front - best get a pool facing room. The bar on site is interesting.

Thank Julian K
KristalJakarta, General Manager at Hotel Kristal, responded to this review

Dear Mr Julian K, Thank you for your recent review of Kristal Hotel and Serviced Residence. We are very pleased that you enjoyed your experience with us. Regarding the noise on the hotel front, this could be due to wear and tear in the rubber sealant in our windows. We are currently reviewing all windows to ensure a quiet sleep....

Singapore, Singapore
Reviewed 1 February 2017

Really an average property, but if you need easy access to ISKL for IASAS or other events, believe it to be your best option....short 10 min walk to the school. Helpful but not exceptional staff, access to a great gym, restaurant is OK, but a great international bar and restaurant in the building next door (same complex), restaurants and coffee...

Thank Weissgunn
KristalJakarta, General Manager at Hotel Kristal, responded to this review

Dear Mr Weissgunn, Thank you for your recent review of Kristal Hotel and Serviced Residence. Your inputs are valuable information for us to improve our operation as well our property. I will discuss with my team to improve our service as well as our room ambience. We look forward to welcoming you back in the near future.

Reviewed 30 January 2017 via mobile

I stayed here a couple of nights on business. It's very popular as a transit hotel for expats and their families coming in or out of the country. The Indonesian staff are faultlessly polite as usual, and the place is generally neat and tidy. There were a few 'quirks' which would've annoyed me if I were staying longer or paying...

Thank Trevor8920
KristalJakarta, General Manager at Hotel Kristal, responded to this review

Dear Mr Trevor, Thank you for your review of Kristal Hotel and Serviced Residence. I am sorry that we could not provide a prompt and acurrate service. We always aim to satisfy our guests thus I have reviewed my team to ensure that this will not be repeated. We look forward to welcoming you back in the near future.

Gothenburg, Sweden
Reviewed 10 January 2017 via mobile

We love to stay at kristal hotel in Jakarta. The staff were very helpful and friendly and rhey served you with great service, we stayed first 2 nights then we came back after our vacation from Bali. Good variation of breakfast we could choose, everything were fresh and had high quality. I would like to recommend this lovely hotel to...

Thank A_wikdahl
KristalJakarta, General Manager at Hotel Kristal, responded to this review

Dear Mr A_wikdahl, Our team are happy to learn that you had a good experience staying with us. Thank you for your positive review and we look forward to welcoming you back in the future.

Reviewed 9 January 2017

立地に関して不都合がなければ、とても良いホテルです。何度も泊まっていますがサービスが安定していて、落ち着いた雰囲気に好感が持てます。セルフサービスのランドリーは割安で長期滞在にありがたいですし、子連れだったので、プールはもちろんのこと、そこそこの広さのプレイグラウンドがあるのも助かりました。改善の余地があるのは、シャワールームの排水くらいでしょうか。また利用すると思います。 I think this is the forth or fifth time to stay at Kristal. The water drainage was a bit slow this time, but aside from that we had a pleasant time as always, would return for sure.

Thank きみしぐれ
KristalJakarta, General Manager at Hotel Kristal, responded to this review

Dear Mr 落ち着きます, Thank you for staying with us and giving us your review. I am sorry that the water drainage was a bit slow. We have reviewed our maintenance operation to ensure an optimal water drainage. Looking forward to your next visit.

Reviewed 3 January 2017

We stayed for one night at a three bedroom suite. The room facilities are just like being at home. We brought our own food for a birthday party. The kitchen, living room and dining room is quite adequate to hold a small party. The bedroom comes in three sizes which is also adequate.

Thank Airna
KristalJakarta, General Manager at Hotel Kristal, responded to this review

Dear Airna, Thank you for your review. I am happy that you had a good stay at our three bedroom suites. Looking forward in welcoming you back for your future weekend getaways.

Reviewed 31 December 2016 via mobile

Here we are again, this time spending our year end holiday at this spacious hotel room. Our Niece and nephews running around, toys scattered everywhere. Enjoying home made cooking, warm conversations with siblings.. love it here!

Thank RRajasa
KristalJakarta, General Manager at Hotel Kristal, responded to this review

Dear Rrajasa, Thank you for your review. We love having you here too!

163 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (129)
Pool/Beach Area (13)
Room/Suite (29)
Bathroom (6)
Family/Play Areas (1)
Hotel & Grounds (16)
Dining (11)
View from Room (6)
Other (47)

Management photos: Courtesy of the property manager

All Management Photos (34)
Hotel & Grounds (7)
Dining (16)
Room/Suite (8)
Business Centre/Function Rooms (3)
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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel Kristal has a unique combination of hotel service and apartment accommodation, which offers 320 one, two and three bedroom suites and 8 penthouses (2 with private swimming pools). Each suite is equipped with IDD telephone, air conditioning, cable TV with 56 channels, kitchenette, refrigerator, water dispenser and standard guest amenities. We provide daily housekeeping service. For families with children, the little ones thrive in our special bedrooms with bunk beds and Cartoon Network on their own TV set. There is also a playground, tennis court and swimming pool for outdoor activities. Non-smoking floors are available. ... more   less 

Additional Information about Hotel Kristal

Address: Jln. Tarogong Raya | Cilandak Barat, Jakarta 12430, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: ₹ 4,319 - ₹ 7,264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kristal 4*
Number of rooms: 328
Reservation Options:
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Also Known As:
Kristal Hotel Jakarta
Hotel Style:
#33 Spa Hotel in Jakarta
#39 Business Hotel in Jakarta
#50 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Kristal staff and other travellers.
2 questions
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Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
over a year ago

See all questions (2)

Questions? Get answers from Hotel Kristal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best get a pool facing room, they are quieter”
 of 5 bubbles JulienKirby, 10 Feb 2017 | Read review
“Personally I prefer the rooms in the new block facing the pool. Smoking rooms are available.”
 of 5 bubbles MartinBaxter58, 30 Oct 2016 | Read review
“Overlooking the swimming pool is the best option, better noises than the alternative!”
 of 5 bubbles Geoffeddon, 29 Oct 2016 | Read review
“Third floor facing the pool, great for people watching...”
 of 5 bubbles bobbieb624, 14 Oct 2016 | Read review
“When booking make sure to state if you need additional things in your room.”
 of 5 bubbles 230christinem, 29 Sep 2016 | Read review
5 of 5