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Hotel Kristal

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271 Reviews from our TripAdvisor Community

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Showing 228: English reviews
Shanghai Region, China
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

Can't beat this location if visiting Jakarta Intercultural School (JIS). It's a quick walk between the JIS and the hotel. There's also a Starbucks and small market a short walk away. There bar/restaurant on the property was fabulous. We traveled with a large group for a sporting event and the staff was very professional and accommodating to our large group... More 

Thank kritter31671
KristalJakarta, General Manager at Hotel Kristal, responded to this review

Dear kritter31671, Thank you for your review of Kristal Hotel and of our staff. We always try to make our guests feel well taken care of. More 

Kuala Lumpur, Malaysia
Level Contributor
181 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 October 2016

I have stayed at the Hotel Kristal many many times, in fact I stayed there for close to six months once whilst on business in Jakarta. Hotel is located next to JIS (Jakarta International School) next Pondok Inda in South Jakarta, close to the outer ring road and Pondok Inda Mall. Rooms are fairly large and comfortable, the cleaning staff... More 

Thank MartinBaxter58
KristalJakarta, General Manager at Hotel Kristal, responded to this review

Dear MartinBaxter58, Thank you for being a loyal guest of Kristal Hotel. Your review will certainly motivate us to maintain and improve our services. I have conveyed your input to our F&B team regarding the quality of the room service food. We will review our operation to see which areas need to be improved to ensure good quality food. More 

Hat Yai, Thailand
Level Contributor
109 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 October 2016

Being back in Jakarta on business I opted for the Hotel Kristal as I have had many good stays at this place. Once again not disappointed from the ultra-smooth check-in to the bar food at Satu Lagi, Hotel Kristal has it's own unique way and I hope this continues. It is pleasant to get away from the garish same-sameness of... More 

Thank Geoffeddon
KristalJakarta, General Manager at Hotel Kristal, responded to this review

Dear Geoff Eddon, Thank you for opting us as your hotel. We hope to maintain our service and ambience to make you feel comfortable and keep returning. About your usual perch in Satu Lagi, I’m not fully certain which spot you are referring to. But when you’re back at the bar, please do let me know so that we can... More 

Atlanta, Georgia
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 October 2016

Great location one block walk from the Jakarta Intercultural School. Friendly and attentive staff. Rooms are good size with nice amenities. Service is a little slow at times at pool restaurant and Suga Lagi bar. Pool is nice size with a swim up bar. gOnly real complaint is the wifi / internet is extremely slow so do not expect to... More 

Thank Cheryl_Bill
KristalJakarta, Guest Relations Manager at Hotel Kristal, responded to this review

Dear Cheryll Bill, Thank you for your reviews of the Hotel Kristal. I apologized for the slow internet. Currently, we have a 100mb internet bandwidth line that ensure our guests get a 7mb download and upload speed. We suspect that the slowness could be due to the internet access point in your room. In such error, we will replace the... More 

Chatteris, United Kingdom
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 October 2016 via mobile

A jewel in Jakarta. Great staff, good pool, lovely breakfast and a lovely bar. The latter can be deemed rather expensive. Location can take a while to get to from the airport as Jakarta traffic can be notoriously bad.

Thank Julian K
KristalJakarta, Guest Relations Manager at Hotel Kristal, responded to this review

Dear Julian, Thank you for your recent review of the Hotel when you stayed with us and look forward to welcoming you back in the future. Always good to see so many positive comments apart from the heavy traffic which we all encounter throughout Jakarta. More 

Jakarta, Indonesia
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 October 2016

This hotel cares about its guests, my husband and I lived here for 8 months. Prior to moving into the Kristal in March we lived in a flash penthouse in Kemang. The Kristal is hands down much better. All staff encountered were friendly and professional. Our room was clean and everything worked very well. We were very happy with the... More 

Thank Bobbie B
KristalJakarta, Guest Relations Manager at Hotel Kristal, responded to this review

Thank you for your comments on TripAdvisor and we are extremely pleased that you enjoyed your stay with us here at the Hotel Kristal. Our staffs here are certainly friendly and professional, and proud to be part of the team here. We look forward to welcoming you back again at Hotel Kristal. More 

Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 October 2016

We (a couple) stayed here for three weeks while looking for a home in Jakarta, and were overall very happy with the experience. More a business hotel than a holiday destination, but I guess you'd be in Bali if you were looking for a holiday destination! The staff were very nice, from the doormen, security to reception etc and the... More 

Thank Jockm
KristalJakarta, Guest Relations Manager at Hotel Kristal, responded to this review

Dear Jockm, Thank you for your review. I have shared your positive experience about our staffs to my team. Our two bedroom serviced residence is equipped with standard cooking utensils of saucepan, stock pot, frying pan, knife set and chopping board. We are happy to provide other utensils or equipment upon requests. We have updated the music in The Kafe... More 

Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 October 2016

Hotel Kristal was like our home away from home. After spending a busy day, we enjoy coming back to the hotel relaxing by the pool having good time. Their gym is also very good. This hotel having the option to eat in there different restaurants. The rooms are very clean, tidy, very comfortable bed and pillows. All in all I... More 

Thank Mehedi B
KristalJakarta, Guest Relations Manager at Hotel Kristal, responded to this review

Dear Mehedi, Thank you for your review of the Hotel Kristal and very happy that you enjoyed all our facilities which created your very own " HOME AWAY FROM HOME ". Please do come back and see us soon . More 

Port of Spain, Trinidad
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 September 2016

Kristal Hotel has been home for my family many times. It is a favourite of expat families waiting to find suitable housing. Rooms are not extremely modern, but very spacious and comfortable. Top of the line service is given at all times and staff are proficient in English. Amenities are adequate. Kristal Hoel is located near to Jarkarta Intercultural School... More 

Thank Christine M
KristalJakarta, Guest Relations Manager at Hotel Kristal, responded to this review

Thank you for your recent comments about your stay with us here at the Hotel Kristal, and very pleased to see that you enjoyed your stay with us. The location certainly does help if your kids are going to Jakarta International School and we look forward to welcoming you back to Jakarta in the not too distant future. More 

Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 September 2016 via mobile

Kristal is not a new hotel, but their newly renovated rooms really brought this place back to life. The rooms are spacious, clean and has a ready to use kitchen with all is utensils. Great place for families, has a big pool, close to many other places in South Jakarta

Thank RRajasa
KristalJakarta, Guest Relations Manager at Hotel Kristal, responded to this review

Dear RRajasa, I’m pleased that you enjoyed our renovated rooms. Our serviced residences is great for long-term guests with families as we are located nearby international schools, hospitals, malls and supermarkets. We look forward to welcoming you back again at Hotel Kristal. More 

159 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (125)
Room/Suite (29)
Bathroom (6)
Pool/Beach Area (13)
Family/Play Areas (1)
Hotel & Grounds (17)
Dining (11)
View from Room (6)
Other (42)

Management photos: Courtesy of the property manager

All Management Photos (34)
Hotel & Grounds (7)
Dining (16)
Room/Suite (8)
Business Centre/Function Rooms (3)
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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel Kristal has a unique combination of hotel service and apartment accommodation, which offers 320 one, two and three bedroom suites and 8 penthouses (2 with private swimming pools). Each suite is equipped with IDD telephone, air conditioning, cable TV with 56 channels, kitchenette, refrigerator, water dispenser and standard guest amenities. We provide daily housekeeping service. For families with children, the little ones thrive in our special bedrooms with bunk beds and Cartoon Network on their own TV set. There is also a playground, tennis court and swimming pool for outdoor activities. Non-smoking floors are available. ... more   less 

Additional Information about Hotel Kristal

Address: Jln. Tarogong Raya | Cilandak Barat, Jakarta 12430, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: ₹ 5,525 - ₹ 6,887 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kristal 4*
Number of rooms: 328
Reservation Options:
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Also Known As:
Kristal Hotel Jakarta
Hotel Style:
#29 Spa Hotel in Jakarta
#39 Business Hotel in Jakarta
#44 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Kristal staff and other travellers.
2 questions
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Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
over a year ago

See all questions (2)

Questions? Get answers from Hotel Kristal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Personally I prefer the rooms in the new block facing the pool. Smoking rooms are available.”
 of 5 bubbles MartinBaxter58, 30 Oct 2016 | Read review
“Overlooking the swimming pool is the best option, better noises than the alternative!”
 of 5 bubbles Geoffeddon, 29 Oct 2016 | Read review
“Third floor facing the pool, great for people watching...”
 of 5 bubbles bobbieb624, 14 Oct 2016 | Read review
“When booking make sure to state if you need additional things in your room.”
 of 5 bubbles 230christinem, 29 Sep 2016 | Read review
“Rooms facing front of the hotel seem better.”
 of 5 bubbles Ravi050, 25 Sep 2016 | Read review
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