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Crowne Plaza Hotel Jakarta

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518 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Jakarta
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Showing 360: English reviews
Kuala Lumpur, Malaysia
Reviewed 6 April 2012

Decent hotel, some floors are really old, and some look recently refurbished. Lack of an LCD TV was a little of a turn off The bathroom really looks like it was from 1999.

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Helpful?
Thank gdavid87
Singapore, Singapore
Reviewed 28 March 2012

Stayed at Crowne Plaza recently as the conference was held in the hotel. Check-in and check-out was speedy and friendly. I would recommend booking the Silverbird airport limo through the hotel for a hassle-free airport transfer experience. The cost is about the same as booking the Silverbird limo service at the airport counter. We paid about Rp 230,000 one-way. The...

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Helpful?
Thank wendywelding
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear wendywelding, Thank you for your detailed review of our hotel. I certainly apologize for the inconveniences you experienced I was disappointed to read that you had a poor service experience when you stayed at our hotel. I am pleased that our staff was able to off set this displeasure with great service. I was glad to hear you were...

GOLDEN
Reviewed 20 March 2012

this was my first trip toJakarta, and I was spending one night and then leaving about midnight the next night. I wanted to take a tour of jakarta, and asked for advise from the conceirge before arriving. They sent me a list of tours and helped me arrrange one. I asked for a late check out, and they were very...

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Helpful?
Thank Lack of screen name
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

Dear Sir, Thank you for your positive feedback, we are pleased that you enjoyed your first visit to Jakarta and had chosen to stay at Crowne Plaza Jakarta. It is our intention to ensure that your short stay was as pleasant as possible. Again, thank you and we look forward to welcoming you back to Crowne Plaza Jakarta. Best regards,...

Bamako
Reviewed 17 March 2012

I stayed at this hotel for five nights, and left with a good opinion. I think this hotel can justify the five stars across the board. The room was good and spacious, bed comfortable, no noise or disturbance. The lobby of the hotel is impressive, and in general you feel that you are in a real hotel. Food quality was...

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Helpful?
1Thank Jeliya
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

Dear Jeliya, Firstly, thank you for your positive feedback, we are pleased that you enjoyed your last stay at Crowne Plaza Jakarta. Your feedback will certainly motivate us to improve and provide better services for our guests. Rest assure that we keep improving on our food variety and quality. In regards to internet service, we are currently upgrading our internet...

Jakarta, Indonesia
Reviewed 11 March 2012

this hotel so awesome..... facility and people so welcome and friendly. the bar in the lobby also provide a perfect stuff for you, then that means you dont have to go anywhere. and breakfast quality is awesome... price also not to expensive compare with other. enjoy ur stay, and only 5 minutes walk to Semanggi Plaza

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Helpful?
Thank VictorDragono
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

Dear Mr. Dragono, Thank you for your positive review. Guest satisfaction is our commitment, we are pleased that you have a pleasant experience while staying at the Crowne Plaza Jakarta. Again, thank you for your feedback and look forward welcoming you back at the Crowne Plaza Jakarta. Best Regards, On behalf of Management Crowne Plaza Jakarta

Portsmouth, United Kingdom
Reviewed 8 March 2012

I am an Ambassador Member of the reward scheme as I am such a regular traveller and normally frequent the Intercontinental chain of hotels. It was everything you would expect from this type of hotel, the room was fantastic, staff were very friendly and helpful, cleanliness was perfect etc etc The food however was OK to poor. The bar food...

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Helpful?
Thank SteveGreenway
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

Dear Mr. Greenway, Warm Greetings From Crowne Plaza Jakarta! Further to your comment in TripAdvisor Webpage, we thank you for taking the time to convey your disappointment about the food quality and service during your last stay at Crowne Plaza Jakarta. We apologize for the inconveniences you experienced, and rest assure that we are anxious to retain you as our...

Bangkok, Thailand
Reviewed 23 February 2012

It is a shame that the senior management/owners of this hotel can't be bothered to ensure that the rooms up to international standard. I am not talking about money but about the right attitude - and management & supervision to ensure that the workmanship is what it should be. There is no excuse for mediocrity, - after all this is...

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Helpful?
Thank Michael P
IHGCare, Guest Relations Case Manger at Crowne Plaza Hotel Jakarta, responded to this review

Dear MichaelPohl. Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable, Clean and friendly accommodations. We’re sorry we did not meet your expectations this time. I also thank you for your kind words about our staff. i sincerely hope you choose to stay with us again. ^Katie J Case Manager IHGCare

melbourne
Reviewed 19 February 2012

This is the second time I have stayed in this hotel. Both times have been problematic and although the GM is quick to make contact and discuss the problems and refund my money, nothing seems to improve here. I booked and a club room as I thought it was worth the extra money but the room I stayed in was...

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Helpful?
1Thank ddexter
New Delhi, India
Reviewed 23 January 2012

Crowne Plaza is located at Semanggi - an intersection of two very busy roads that seems to be permanently mired in traffic chaos. If it were not for this annoyance, the location would have been very good; there is a mall - Plaza Semanggi - within walking distance and connectivity to most points in the city is reasonable by Jakarta...

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Thank pixie0427
Reviewed 16 January 2012

Stayed at this hotel over the weekend. Staff was extremely helpful. The hotel itself was located in a good location if you discount the heavy traffic that constantly seems to be in the way of getting to and from the hotel (but where is there no traffic in Jakarta?). Plaza Semanggi is about a 5 minute walk away and it...

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Helpful?
Thank kkwkc

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 

Additional Information about Crowne Plaza Hotel Jakarta

Address: Jl. Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: ₹ 5,631 - ₹ 8,111 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
Reservation Options:
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza
Hotel Style:
#58 Spa Hotel in Jakarta
#76 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Jakarta staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Many acses to the join tour or bisnis”
 of 5 bubbles migitayukinori01, 1 Dec 2016 | Read review
“High floors have a nice view.”
 of 5 bubbles flaphoto, 13 Aug 2016 | Read review
“Room very big”
 of 5 bubbles migitayukinori01, 24 Jul 2016 | Read review
“The higher you go up, the better the room level.”
 of 5 bubbles tutyudhap, 3 Jun 2016 | Read review
“Better options nearby”
 of 5 bubbles alokw637, 7 Apr 2016 | Read review
5 of 5