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Grand Hyatt Jakarta

Hyatt.comUS$ 174*
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#17 of 464 Hotels in Jakarta
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Grand Hyatt Jakarta
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998 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt Jakarta
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Showing 850: English reviews
Kuala Lumpur, Malaysia
Reviewed 23 April 2017

New staff ill-trained and unawares of the check-in process at the Club Lounge. Condescending attitude and towards the guest. I have stayed more than 50 times at the hotel over the years. The old staff have left and the new ones are not properly trained. The Assistant Front Desk Manager is unhelpful and condescending. After 1night I moved to the...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Mohamed M
Grand_Hyatt_Jakarta, Public Relations Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you very much for your valuable feedback and we deeply regret the unpleasant service that you experienced with our team members. Please accept our sincerest apology for the unfortunate attitude and performance on the part of our staff. Your remarks have been shared with our Front Office team and Learning/ Development department to ensure such instances do...

Singapore, Singapore
Reviewed 19 April 2017

the hotel is well-located with convenient access to business locations. the hotel has good f&b options. staff are efficient and courteous. rooms are spacious and well setup. located next to a shopping mall which offers more options.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank ASR2009
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your review about Grand Hyatt Jakarta on Tripadvisor. We appreciate your feedback regarding our location, restaurants, staffs and room. Thank you very much and we look forward to being of service to you again in the future. Warm regards, The Grand Hyatt Jakarta Management Team

Australia
Reviewed 19 April 2017

We had an incredible stay at the Grand Hyatt Jakarta. I went for a long weekend in the city with my son and he was just blown away. The service was just magnificent. Rooms were exceptionally well appointed and offer very comfortable beds. If you forget any number of things from phone chargers to hair irons they can be borrowed....

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Helpful?
Thank Missjane06
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your generous review about Grand Hyatt Jakarta on Tripadvisor. We are glad that you enjoyed your stay and that we were able to provide you and your family with a comfortable experience. We truly appreciate your kind compliments about our hotel’s location, services, restaurants and facilities. We hope to welcome you back to Grand Hyatt...

singapore, Singapore
Reviewed 17 April 2017

Very good hotel , in a good location,but i find the room rates a little on the high side,Also like in most part of Jakarta- traffic is very heavy, so one needs to allocate extra time when heading out to the airport to catch a flight .

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 829premb
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your review about Grand Hyatt Jakarta on Tripadvisor. We truly appreciate your comments about our location. We look forward to being of service to you again in the future. Warm regards, The Grand Hyatt Jakarta Management Team

Jakarta, Indonesia
Reviewed 15 April 2017 via mobile

This is my second time visiting Hyatt. First, on my grandpa's birthday lunch last year and the second time is when I wrote this review. I can't hold any longer to write this complimentary review and give my sincere appreciation to all hotel staff because of their supportive attitude. This hotel is really old and iconic, located in the heart...

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Helpful?
Thank MasagusEka28
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your positive feedback and encouraging remarks. We are glad that you enjoyed your stay with us and that we were able to provide you with a comfortable experience. We truly appreciate your kind compliments about our hotel’s location, staffs, and facilities. It's truly what we strive for! Once again, thank you very much and we...

Reviewed 14 April 2017

Still one of the best hotel in Jakarta for business. This hotel is conveniently located close to most business offices. Rooms are quite spacious. Reception is efficient and so is the Transport Desk. Music in the evening at Fountain Lounge is interesting at times. Food is Ok, Breakfast and Lunch options for vegetarian are limited. Generally it keeps ticking automatically...

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Helpful?
Thank Abhishek D
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your feedback about Grand Hyatt Jakarta. We truly appreciate your kind compliments about our hotel’s location, guest room, reception and facilities. Your comments regarding our food variety and service quality were highly appreciated and will be directed to the respective department. Once again, thank you very much and we hope to welcome you back to...

jakrta, Indonesia
Reviewed 13 April 2017

Review collected in partnership with Hyatt Hotels
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Thank 444hamada
Grand_Hyatt_Jakarta, Public Relations Manager at Grand Hyatt Jakarta, responded to this review

Perth, Australia
Reviewed 12 April 2017

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank charmelliana
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Lymm, United Kingdom
Reviewed 2 April 2017 via mobile

Have spent a long period staying at the Grand Hyatt. I cannot speak highly enough of the way I was treated by all the staff at this ideally positioned hotel. From the moment I was met at the front door, everybody was very courteous, polite and friendly. All the staff get to know you by name and cannot do enough...

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Helpful?
Thank Rattler52
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your positive feedback and encouraging remarks. We are glad that you a great experience while staying with us, especially with the services, colleagues, restaurants, and facilities that we provided. It is always rewarding to hear that our valued guests enjoyed their stay and that our hotel facilities and services are recognised and appreciated. We hope...

Singapore, Singapore
Reviewed 2 April 2017

Stayed here in March 2017 on a work trip. Found a lot to like, from the impressive lobby to the fairly ideal location at the Selmat Datang monument. Upon check-in I requested a high floor room on the monument side, and was duly granted a room with a great view view on the 17th floor. The room checks most of...

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Helpful?
Thank pacers777
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your feedback about Grand Hyatt Jakarta. We are glad that you enjoyed your stay with us and that we were able to provide you with a comfortable experience. We truly appreciate your kind compliments about our hotel’s location, service and facilities. We hope to welcome you back to Grand Hyatt Jakarta again soon! Warm regards,...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
C's Steak and Seafood Restaurant
C's Steak and Seafood Restaurant
Cuisines: Seafood, Steakhouse
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. In keeping with the ever-changing needs and lifestyles of the present day global travellers, Fountain Lounge is about to embark on a complete renovation project on 15 April 2017 and is scheduled to open in the month of June 2017. To ensure your comfortable stay and convenience, we have adjusted the opening hours of burgundy and C’s Steak and Seafood restaurant. ... more   less 

Additional Information about Grand Hyatt Jakarta

Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: ₹ 9,882 - ₹ 17,697 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Business Hotel in Jakarta
#16 Spa Hotel in Jakarta
#16 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Jakarta staff and other travellers.
6 questions
Ask a question
25 days ago
Brisbane, Australia
9 months ago
jakarta

See all questions (6)

Questions? Get answers from Grand Hyatt Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for higher floor facing to Bundaran HI”
angleonarda, 22 May 2017 | Read review
“Rooms facing the pool would be quieter”
MAPai, 8 May 2017 | Read review
“Request high floor, Monument side room”
  • View from room on monument side
pacers777, 2 Apr 2017 | Read review
“One away from the MRT projects”
glnomad, 9 Mar 2017 | Read review
“don't ever to wear your so so clothes if you want to get a more friendly staff. *seriously”
aristosagita, 22 Feb 2017 | Read review
5 of 5
Hyatt.com
US$ 174* /night
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Hotels.comUS$ 175
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Prices are for 1 room, 2 adults
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