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The Sultan Hotel & Residence Jakarta

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Traveller (478)
Room & Suite (399)
Dining (82)
Overview
  • Excellent24%
  • Very good41%
  • Average25%
  • Poor8%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (767)
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523 results
Traveller rating
125
194
137
55
12
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125
194
137
55
12
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All reviewsexecutive floorexhibition centreattending a conferenceunderground tunneltennis courtsgelora bung karnogrand deluxesenayan areaunder renovationswimming poolhotel guestsspacious roommini barjogging trackpleasant stayjapanese restaurantlate check
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191 - 195 of 523 reviews
Reviewed 23 November 2015 via mobile

All in all a pretty good hotel with incredibly friendly staff. The hotel is clean and the food is pretty good. The pool was not great and there is not much to do around the hotel unless you play tennis regulatory. The bar could really...More

Thank Mike D
Response from SultanH0TEL, General Manager at The Sultan Hotel & Residence JakartaResponded 31 December 2015

Dear Mr. Mike, Thank you for staying at The Sultan Hotel & Residence Jakarta with friends and share your experience on our Tripadvisor. We do apologize that you were not pleased during your stay regarding our Wi-Fi facilities. We pride ourselves on treating every guest...More

Reviewed 22 November 2015 via mobile

Stayed there for one night. Room was spacious and staff were very helpful. Gym hours were not suitable for late night arrivals. The location is ok. However, the hotel feels old despite renovations. I had a check in delay as one of the staff could...More

Thank Mohammed A
Response from SultanH0TEL, General Manager at The Sultan Hotel & Residence JakartaResponded 31 December 2015

Dear Mr. Mohammed, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking your valuable time to write a feedback on our Tripadvisor. We appreciate for your compliment on how our strategic location with spacious rooms and were satisfied your needs. The...More

Reviewed 22 November 2015 via mobile

In the past this hotel maybe has bright name, but today only a dirty room, lack of amenities, i have to request a pair for bathrobe, tootbrush (the most ugly tootbrush at five star hotel). Come to breakfast, i found many of food almost empty,...More

Thank Teddy E P
Response from SultanH0TEL, General Manager at The Sultan Hotel & Residence JakartaResponded 31 December 2015

Dear Mr. Teddy, Thank you for staying at The Sultan Hotel & Residence Jakarta with your family and putting on feedback about our hotel on our Tripadvisor. We do apologize for the inconvenience caused during your stay and already share it to our management team...More

Reviewed 17 November 2015

People keep saying about how old this hotel is. It's something I can not argue. I stayed with my family in a club room. Everything worked properly, from AC to bed side control panel (typical of 80's hotel panels), from bathroom to phone. Minibar, lights,...More

Thank babadzikra
Response from SultanH0TEL, General Manager at The Sultan Hotel & Residence JakartaResponded 29 December 2015

Dear Mr. Dzikra, Thank you for choosing The Sultan Hotel & Residence Jakarta for your preference stay with family and for the delightful review on our Tripadvisor. It has been our pleasure to serve you and we appreciate for your compliment and recommendation on how...More

Reviewed 15 November 2015 via mobile

I'm here for an exhibition in JCC so choose to stay here but unfortunately it's not worth it, better stay in a little distance as cab is not much expensive here, room is v old style and phone next to bed is not working, and...More

Thank FamousToursnTravels
Response from SultanH0TEL, General Manager at The Sultan Hotel & Residence JakartaResponded 29 December 2015

Dear Sir, Thank you for staying at The Sultan Hotel & Residence Jakarta and share your experience on our Tripadvisor. We do apologize that you were not satisfied regarding our room facilities. We already shared with related departments regarding your feed back for review and...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$ 72 - US$ 121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Spa Hotel in Jakarta
#62 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 72 - US$ 121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Spa Hotel in Jakarta
#62 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (478)
Room & Suite (399)
Dining (82)
Pool & Beach (42)
Amenities (52)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
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Helenahelenah
29 March 2017|
AnswerShow all 4 answers
Response from Christian B | Reviewed this property |
I think yes but I don't know because we move with taxi driver
0
Votes
Google Translation
usefultipsandadvice
1 July 2016|
Answer
Response from Semara2014 | Reviewed this property |
They provide free wi-fi and also chargeable internet access in the room for a better connection. yes, the respond for any inquiry is a bit slow from them, I must admit. Hope it helps Gus
1
Vote
usefultipsandadvice
1 July 2016|
AnswerShow all 6 answers
Response from SultanH0TEL | Property representative |
Dear Sir/ Madame, Thank you for your time to write this question in Tripadvisor. To answer your question, yes it is including. Our room rate includes breakfast and also high speed internet. Hope you will have a great stay... More
1
Vote
Room Tips
"quiet rooms, close to the central places"
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"Stay at the Garden Wing as the rooms are newer. The Lagoon Wing is older and due for renovation."
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"Staying further up might be convenient"
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"I took the room I was given. Sorry. No complaints."
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