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The Sultan Hotel & Residence Jakarta

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633 Reviews from our TripAdvisor Community

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Showing 431: English reviews
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Reviewed 6 days ago NEW

Everything was good, it would be better if the hotel have more option for western food on breakfast. For the hospitality of the hotel is excellent, the Indonesian atmosphere are fantastic but some furniture needs to be upgraded, and please provide more clothing hangers inside the rooms

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Helpful?
Thank gladys l
Manado
Reviewed 1 week ago via mobile

This is a quite 5star hotel with maximum service, but it would be better if all the employee were given a better English language skill. But I only give a 3star rate for the breakfast, because it doesn't meet my tongue. Overall, it's a nice hotel.

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Helpful?
Thank leszaleonardo
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr.Leonardo, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! Delighted to read that you had a pleasant night at The Sultan Hotel & Residence. Yet, we are deeply disappointed to read that you are not fully satisfied. We have taken notes for your advice to improve our facilities. We...

Reviewed 3 weeks ago via mobile

This hotel is located at a central business area side by side to the one of the largest exhibition (JCC SENAYAN) and within minutes drive to several shopping mall nearby. Taxi is the best choice. Facilities and features are quite good considering the rate of the room, good deal!

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Helpful?
Thank Tellie G
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr.Tellie, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! Delighted to read that you had a pleasant night at The Sultan Hotel & Residence. We are delighted to learn that you have enjoyed the atmosphere here. Yours sincerely, General Manager The Sultan Hotel & Residence Jakarta

Reviewed 3 weeks ago

I Was stay On 27 Feb 2017 at 1518 room. First time I arrive there, I was Impress with the hospitality from receptionist and welcome drink. the condition for bathroom is clean, well maintain. room classic with old style furniture, Quite big and clean enough. swimming pool is very far from the hotel, lack of sign, lights and a bit...

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Helpful?
Thank William Jaya S
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr.William, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! We are delighted to learn that you have enjoyed the atmosphere here. Yet, we were disappointed to read that you are not fully satisfied about the laundry service. We will continue improving on this. Yours sincerely, General Manager The Sultan...

Jakarta, Indonesia
Reviewed 3 weeks ago

The traditional interior was impressive very Indonesian. Staffs manner are very good specially Retno from FO is very friendly to us I like her smile. But the room condition is looks old specially in bathroom area. For the breakfast restaurants bread are get cold, needed warmer. However we enjoyed staying in this hotel. and I love free minibar :)

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Helpful?
Thank Iskandar99
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr.Iskandar, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! Delighted to read that you had a pleasant night at The Sultan Hotel & Residence. Our sophisticated and comfortable rooms as well as contemporary art offering the charm of a Indonesian culture. We are delighted to learn that you have...

Hong Kong, China
Reviewed 4 weeks ago

I stay Room no. 916 stayed during 14-17 Feb 2017 for business and meet friends purposes. I enjoy the swimming pool and free shuttle bus services. Moreover, I enjoyed very good morning breakfast buffet which present different style of foods covering Chinese, Indonesian and western etc.

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Helpful?
Thank mingchan1709
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs.Ming, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! Delighted to read that you had a pleasant night at The Sultan Hotel & Residence. We are delighted to learn that you have enjoyed the atmosphere here. Look forward to the pleasure of welcoming you back to The Sultan Hotel...

Weston, Florida
Reviewed 4 weeks ago

We went to Jakarta for work for one week, we stayed in this hotel upon a recommendation from our colleagues there. What a great place, this is wonderful hotel, very clean, very comfortable and extremely nice. We liked the decoration, the amenities, the restaurants, the location, the prompt and polite service, we liked everything. We got a great deal through...

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Helpful?
Thank Francisco A
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr.Francisco, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! Delighted to read that you had a pleasant night at The Sultan Hotel & Residence. Our sophisticated and comfortable rooms as well as contemporary art offering the charm of a Indonesian culture. We are delighted to learn that you have...

Jakarta, Indonesia
Reviewed 16 February 2017 via mobile

Staffs were friendly and the room was surprisingly well kept. The air conditioner blew like they were new. Baby cot were offered (free!). Completely satisfied with our stay. Cant wait for the newly revamped main tower!

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Helpful?
Thank Ucok_Tambunan
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Ucok, Thank you for sharing this excellent review of your stay at The Sultan Hotel & Residence Jakarta. We are very pleased to see that you had a memorable stay. In particular we are thrilled to learn that you found our level of service to have exceeded expectations and shall share your positive feedback with our staffs. It...

Bandung, Indonesia
Reviewed 13 February 2017

We always have a pleasant night& a good sleep at the Sultan hotel. Just one thing about the bathroom, sometimes the tissue box did not get refill so hopefully next time there will be more consistently. The warm of the staff Ms. Nurul from FO was very helpful. Thank you& keep up the good work.

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Helpful?
Thank ardiwiranata27
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Bapak Ardi Wiranata, Many thanks for taking time to share your experience, following your recent stay at The Sultan Hotel & Residence. We are delighted to read that you had a pleasant stay with us. We appreciated for your feedback. With regards to the tissue box and measures have been taken to address this matter. Every member of the...

Jakarta, Indonesia
Reviewed 10 February 2017

the most thing I like from this hotel is the smell of the lobby, feel relax, I like the gamelan performance, The room that I stay is spacious and clean. The warmest from the staff, make feel like home. I come to this hotel for event so I not enjoying the hotel facilities next time for sure...thank you The Sultan

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1Thank sdenny999
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Denny, We would like to thank you for sharing your kind words about your experience at The Sultan Hotel & Residence. We are delighted to learn that you have enjoyed the atmosphere here. Every member of the staff is trying to create a personal experience for our guests and it is truly rewarding to read that you felt...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Pool
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 

Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jln. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: ₹ 5,958 - ₹ 8,184 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Reservation Options:
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#49 Spa Hotel in Jakarta
#68 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Sultan Hotel & Residence Jakarta staff and other travellers.
3 questions
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Questions? Get answers from The Sultan Hotel & Residence Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All of them”
  • Great view
  • Great view
  • Great view
  • Great view
  • Great view
 of 5 bubbles 986franciscoa, 22 Feb 2017 | Read review
“Staying at Lagoon tower”
 of 5 bubbles ardiwiranata27, 12 Feb 2017 | Read review
“you have to stay at lagoon tower you can see all Jakarta”
 of 5 bubbles sdenny999, 10 Feb 2017 | Read review
“Always stay in lagoon tower”
 of 5 bubbles Shalom99, 7 Feb 2017 | Read review
“high rise floor city view to scbd is excellent”
 of 5 bubbles shierlinalie, 2 Feb 2017 | Read review
5 of 5