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Shangri-La Hotel Jakarta

Traveller (1238)
Room & Suite (498)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta.
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Free parking
Spa
Breakfast included
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Kids pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Safe
Great View
HOTEL CLASS
Hotel links
Special Offer:Book Direct and Save
Hotel deals

Location

Full view
Contact
Jl. Jend Sudiman Kav. 1 Kota BNI, Central Jakarta, Jakarta 10220 Indonesia
Name/address in local language
E-mail hotel
Getting there
Halim Perdana Kusuma Airport11 km
Soekarno-Hatta Intl Airport21 km
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1,850Reviews
1,935Photos
7Q+A
100Room tips
Traveller rating
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Popular mentions
If you have an allergy do not eat at their lounge. We paid extra to have some bites at the lounge, but when I asked the chef what was in some rolls they had he just said “I don’t know, just don’t eat it!” Wow! Very disappointing for a 5-star hotel chef!
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Hotel's Favourite
Shangri-La is one of my favorite hotel chains in Asia for business trips. It’s probably exaggeration but it feels like coming home, everything is on it’s expected place even the smell is similar. Despite the size it has a certain charm. Employees recognize guests if they see you
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Response from SLJGM, Resident Manager at Shangri-La Hotel Jakarta
Responded 2 Apr 2018
Dear Alexander Z, Thank you for sharing your review on TripAdvisor. It is truly an honor to be one of your favorite hotel chains in Asia and I am delighted to know that our overall facilities and service has made a lasting impression on you. Your feedback regarding the closure time of our Horizon Club Lounge is well noted and will be shared with related departments for consideration and improvement. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Hans Gfrei Resident Manager
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My parents got 2 rooms at Shangrila Hotel Jakarta before they left for Europe tour. Unfortunatelly, my parents left something in their room and ask me to take the things from their room. But the key they gave me are not working because it is already passed the check out hour. I
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Response from Dmm S, General Manager at Shangri-La Hotel Jakarta
Responded yesterday
Dear Felice1109, Thank you for your sharing your review. I was most concerned to read of your experience and please accept my sincere apologies if our services did not meet your expectation. To shed some more light onto the matter at hand, the safety and security of our guests is of paramount importance and as such, we will not hand out room keys to someone not registered to that room. When you first approached Reception, it was politely explained to you that access would only be granted if the request had been verified by the registered occupant, as is the common practice in hotels. The colleague assisting you attempted to call the mobile number in our system of the registered occupant to verify your request, however was not successful getting through. It was at this point that you left to go downstairs and retrieve the ID of the person under whose name the room was registered. When you returned with the required ID, access was granted by my staff. After retrieving the items from the room and coming back to the lobby, I’m sure that you would agree that shouting aggressively in the lobby, informing us that you will write bad reviews of the hotel and then subsequently throwing your guestroom keycards at my colleague because they would not give you access to a room that you were not registered in, is not an acceptable practice. It is worth noting that there were several other guests who were part of the same group as you that seemed to have no trouble accepting this procedure. We also made a point of highlighting this incident to the organisers of your group. Whilst I appreciate this experience has left you with a negative impression of our hotel, I do hope we have the opportunity to welcome you back to change this. It would be my pleasure to sit and discuss this in person should there be the opportunity. Sincerely Andrew den Oudsten General Manager
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We've been staying in Shangri-la a few times over the years. It's usually to celebrate special occasions; anniversaries, birthdays, long holidays, etc. An each an every time have been consistently wonderful. Spacious rooms, great bathroom, excellent breakfast, and do get the
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Response from Dmm S, General Manager at Shangri-La Hotel Jakarta
Responded 2 days ago
Dear somas2013, Thank you for your continuous support for our hotel and for choosing Shangri-La Hotel, Jakarta as your hotel of choice when have a special celebrations. Our aim is to create a home away from home for our guest and I am proud to read that our colleagues’ effort is clearly made a lasting impression on you. It is an honor for us to be considered as a reliable hotel for making memorable moments and we look forward to welcoming you back home on your next visit. With Best Regards, Andrew den Oudsten General Manager
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Good service, friendly staff. I like have breakfast at satoo,a lot of choice and delicious,the children have fun at pool with the water playground and kid activities,pony ride, face painting, bugge jumping. I like the croissant, very nice.
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Response from Dmm S, General Manager at Shangri-La Hotel Jakarta
Responded 2 days ago
Dear nyinyapanda, Thank you for spending your family staycation with us. I am glad to know that our pool, aqua playground and other kids activities have made your stay a pleasant one. We always strive to maintain our quality and your feedback is surely valuable for our improvement. We appreciate your compliment and rest assured they will be shared with the team who will be happy to read the kind words. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager
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All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Jakarta
The Horizon Club Room at the Shangri-La Hotel Jakarta
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel Jakarta
The Deluxe Room at the Shangri-La Hotel Jakarta
広々としたベッド
pool view from room
Pool View from room
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123456100
Does the hotel have free airport transfer?
Not for free. When I was there they charged INR 852.500 for a MB E250 per way.
0 votes
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Does the hotel have free airport transfer?
yes they do not the cheapest but great...
0 votes
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All western guests are welcome in this safe hotel and no problems about religions at all . This hotel has a very nice big swimming pool and I am sure you will like it . You can ask the hotel for blue bird taxi car and also for private car .Don't miss the biggest mall in the southest asia (Grand Indonesia) which is only 5-10 minutes from there hotel . Have a nice and safe trip :)
1 vote
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apakah di hotel ini bisa menerima mahasiswa pelatihan??
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12
"Ask for the higher level due to better view. Please check first your bed who knows the bed sheet has not replaced from the prior guest."
"Rooms on the higher floors have lovely view on Jakarta"
"If you are a smoker, make sure you ask for a smoking room. They have special floors for smokers."
"Ask for a room facing the pool/mosque. Amazing view."
"You can get great deals by adding Club Horizon :)"
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12345620
PRICE RANGE
US$ 132 - US$ 291 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel jakartashangri la jakarta
LOCATION
IndonesiaJavaJakartaTanah Abang
NUMBER OF ROOMS
618
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