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Mandarin Oriental, Jakarta

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#3 of 450 Hotels in Jakarta
Certificate of Excellence
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Mandarin Oriental, Jakarta
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1,140 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Jakarta
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Showing 958: English reviews
Hong Kong, China
Reviewed 26 April 2015

Spacious and clean room, friendly and helpful staff. Value of money I would recommend my friends and family to stay there next time they travel to Jakarta. The Spa / massage service is also excellent.

Review collected in partnership with this hotel
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Helpful?
1Thank wingk99
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear wingk99, Thank you for taking the time to review your experience. We are glad that you enjoyed our services and the spacious accommodations, which are amongst the largest in the city. We look forward to being your "home" on many future occasions. Kind Regards from the MO team, Christian Dolenc Director of Rooms

Singapore
Reviewed 24 April 2015

What to say, this hotel is so famous and the service is excelent. The last time i tried to book the hotel is FULL!!!... good for their business. Room is still fantastic, service is fantastic, alot of new people from the concierge till the receptionist. Still love the MO BAR, with the same people can still remember all their names...

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Helpful?
Thank Crazy_Dharma
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Crazy_Dharma, Thank you for this review and your loyal support of the Mandarin Oriental, Jakarta. It is reassuring to read that we achieve a consistently high level of service for you. The team is looking forward to welcoming you back soon. Please be sure to contact me directly for your future reservations with us. Kind Regards, Christian Dolenc Director...

Reviewed 22 April 2015 via mobile

Not only is this the best location and a beautiful hotel with absolutely every amenity, but the staff here is simply by far the most fantastic I've ever experienced-- and I travel often for work. You must stay at the Mandarin!

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Helpful?
Thank Lauren B
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Lauren B, We are delighted to receive such feedback for the team.These compliments from a seasoned traveler motivate us to continue offering the highest levels of personalised service to all patrons. We appreciate you taking the time to offer these words of praise. Kind Regards, Christian Dolenc Director of Rooms

BSB
Reviewed 21 April 2015

My overall stay was quite good. The quality of customer service from the Mandarin oriental was as expected - top notch. They were able to cater to specific requests like giving me emergency diapers (as I ran out) and getting me a sim card for my phone. The location is also good - next to shopping malls (Grand Indonesia &...

Review collected in partnership with this hotel
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Thank Juliet75233
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Juliet75233, Thank you for your kind words. We are glad that your young family had a pleasant experience and that the little touches contributed to a comfortable stay. We will be sharing your great feedback with the colleagues who assisted you during your stay. We currently offer complimentary limousine transfer to the nearby Grand and Plaza Indonesia Shopping malls...

Reviewed 20 April 2015

I have used this hotel in Jakarta on and off for more than 10 years. The advantage of its location and service is the reason I return. It is clean, safe and has very well trained, high quality, attentative and caring staff.

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Helpful?
1Thank BHRoberts
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear BHRoberts, Thank you for your loyal support. We are fortunate to have a truly superb team here at the Mandarin Oriental. We look forward to welcoming you back on many future occasions and thank you for taking the time to provide us with this kind feedback. Kind Regards, Christian Dolenc Director of Rooms

Jakarta, Indonesia
Reviewed 18 April 2015 via mobile

This is the best place to stay if you visiting jakarta, easy to go around because it is close to everywhere IF there is no traffic AND your driver can time it good (sometimes the traffic jams are unpredictable). If you look for the luxury, you got it from the great appearance of the hotel since you walk in the...

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Helpful?
Thank MaiDreamsComeTrue
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear MaiDreamsComeTrue, What a nice review! Thank you very much for taking the time to highlight your experiences with us. We are indeed in the "heart of the city" and enjoy a privileged location at the famous Bundaran HI. The teams at the SPA as well as Cinnamon restaurant will be very pleased to receive such kind feedback. We look...

San Francisco, California
Reviewed 18 April 2015

We booked the Oriental Suite for four nights, and if we were ever to return to Jakarta, we wouldn't look any other way. Amidst Jakarta's stifling humidity, traffic jam and nonexistent public transport, the Mandarin Oriental helped us and our two young children (one of which is only seven months old) tremendously from arrival to departure from the airport.

Review collected in partnership with this hotel
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1Thank sibleyrand
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear sibleyrand, It is very nice to read that the team was able to provide your family with the support you required during your time in Jakarta. We look forward to welcoming all of you back in the future and thank you for recognising everyone's efforts. Kind Regards from the MO team, Christian Dolenc Director of Rooms

LA
Reviewed 14 April 2015 via mobile

Rooms are depressingly dark. For a luxury hotel of this calibre one would expect guests to be able to see comfortably in the room! I was upgraded to a larger room and the size of the TV really wasn't large enough to match the size of the room. This may be in part due to the age of the hotel...

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2Thank onep39
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear onep39, Thank you very much for taking the time to review your experience at Mandarin Oriental, Jakarta! We sincerely appreciate your feedback since it will allow us to review potential shortfalls to ensure a perfect experience moving forward. We were greatly concerned to learn that you found your accommodation to be too dim. To cater for the needs of...

Beijing, China
Reviewed 13 April 2015

The location of the hotel is excellent and for business travellers, I like the facilities and the services offered by the hotel, will definitely stay when I come next. More to recommend is the fittness center, the staff were very friendly and guided the guests to use the facilities with great care.

Review collected in partnership with this hotel
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1Thank dictionarybeauty
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear dictionarybeauty, We are delighted to read you had an amazing stay with us at Mandarin Oriental. Thank you for your kind words about our hotel and colleagues, especially the Fitness Centre team. We look forward to welcoming you back on your next visit to Jakarta! Kind Regards, Christian Dolenc Director of Rooms

Balikpapan
Reviewed 13 April 2015

Mandarin Oriental Hotel Jakarta is an excellent hotel and i recommend it for all people who will stay in a luxirious hotel. It's location is also very strategic. So if you stay in Mandarin Oriental Jakarta, you can feel a very good time.

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1Thank arandityonarutomo
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear anandityonarutomo, We are thrilled to receive such wonderful feedback following your stay. Thank you for acknowledging the efforts of all colleagues to become the "home of choice"when visiting Jakarta. Your words of praise will surely motivate the team to continue delighting our guests. We look forward to having you back with us soon. Kind Regards, Christian Dolenc Director of...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: ₹ 12,770 - ₹ 19,558 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Romantic Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Family Hotel in Jakarta
#3 Spa Hotel in Jakarta
#3 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Premier room definitely”
 of 5 bubbles carolinecG7147MC, 7 Feb 2017 | Read review
“Pick one with a view to the city”
 of 5 bubbles MinecarftLover, 6 Jan 2017 | Read review
“Book for a room overlooking the "Bundaran HI"”
 of 5 bubbles patrickls2014, 5 Jan 2017 | Read review
“nice location. very nice room”
 of 5 bubbles caudron1204, 25 Dec 2016 | Read review
“Try the Premier Club Rooms”
 of 5 bubbles ArunT187, 6 Dec 2016 | Read review
5 of 5