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Mandarin Oriental, Jakarta

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Mandarin Oriental, Jakarta
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1,128 Reviews from our TripAdvisor Community

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Showing 949: English reviews
Washington DC, District of Columbia
Reviewed 7 July 2015

I've stayed at this hotel three times over the past few months for business and have really enjoyed my stay each time. The best part of the hotel is its staff and their superior customer service. They have helped me problem solve everything from navigating Jakarta traffic, restaurant recommendations, finding space for last minute meetings. I also really like that...

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Helpful?
Thank dcdeportesfan
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear dcdeportesfan, Thank you for these words of praise. We are truly blessed to work with a wonderful team, who create "moments of delight" for all our guests. The Concierge and Club Lounge teams join me in thanking you for recognizing their efforts and it is reassuring to know that their hard work, expertise and dedication made a difference to...

Singapore, Singapore
Reviewed 7 July 2015 via mobile

My work hadn't taken me to Jakarta for 4 years but I was pleasantly surprised that the MO was still as good as I remembered. The staff are very friendly and helpful, the rooms are very comfortable and the food is of a high standard. My work has tried to put me up in other nearby hotels, but I always...

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Thank jtshirin
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear jtshirin, Thank you very much for sharing this post regarding your recent visit. We are flattered by your kind comments. I am delighted to read that you had a great time and particularly pleased to hear that the experience was as good as your previous stay back in 2011. We are proud of our genuine Mandarin Oriental service and...

Surabaya, Indonesia
Reviewed 6 July 2015

On my first visit to Mandarin Oriental, I was entirely surprised as their service was admirable. They don't hesitate to give customers vouchers of free cinema tickets and discounts at a department store. Their facilities are very well-managed and extensive, making my stay comfortable. One thing that needs to be amended is the security there. When staying there I decided...

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2Thank Leonardo L
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Leonardo L, Thank you for your kind review. We are glad that you enjoyed our Ramadhan package with it's associated benefits of cinema tickets and shopping vouchers. The safety & security of our guests and colleagues is of utmost importance to us and we will certainly review your additional feedback. We very much look forward to taking good care...

Reviewed 4 July 2015

Great location and was nice to be upgraded. But the hotel is not like the Mandarin Oriental in Bangkok or London, it is a functional business hotel in a good location though the sound of the traffic from the pool is awful. The gym is excellent but the spa and pool are very below par for an international 5-star. Overpriced...

Review collected in partnership with this hotel
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Thank pbw69
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear pbw69, Thank you for taking the time to share your recent experience at Mandarin Oriental, Jakarta. We are absolutely committed to ensuring the complete satisfaction of all our guests and in immediately addressing any issues that may have prevented a perfect stay at our hotel. Whilst the vast majority of our reviews on TripAdvisor are very complimentary, we are...

Melbourne, Australia
Reviewed 4 July 2015

On this, my first visit to Jakarta, I was a little taken aback by the security on arrival; but that is now standard for better quality international hotels in the city. But be prepared for the bollards, boom gate and quaintly uniformed detail of security folk that greet you on the driveway. They are very polite and friendly and it...

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Thank duncanmacster
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear duncanmacster, What a nice review! Thank you very much for acknowledging the team's hard work and dedication to ensure outstanding experiences for all our guests. Needless to say that we are happy to learn that you will be returning to Mandarin Oriental, Jakarta very soon, where I would be delighted to personally welcome you back. Please do contact me...

New York City, New York
Reviewed 1 July 2015

We stayed at the Mandarin Oriental in two stints of 3 nights each with a brief visit to Jogyakarta over the weekend. The Deluxe room is large and and the beds are comfortable. The buffet breakfast is sumptuous with a great selection of Western, Asian and even some Indian fare. Service is prompt and with a smile. The hotel was...

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Thank kkthapar
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear kkthapar, Thank you for taking the time to provide such a detailed and extensive review following your stay with us at Mandarin Oriental, Jakarta! It is certainly nice to learn, that you enjoyed your time with us on two separate occasions and we thank you for your repeated patronage. Thank you for highlighting the TV volume issues you encountered....

Indonesia
Reviewed 1 July 2015

This is the first time I've stayed at a Mandarin Oriental. It won't be my last. We had a phenomenal stay, owed in large part to the friendliness and professionalism of the hotel staff. MO Jakarta is, thankfully, more affordable than other MO's I've checked in other cities, making it an even better stay. Highly recommended.

Review collected in partnership with this hotel
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Thank CoolHand1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear CoolHand1, Thank you for reviewing your recent stay with us. We are so happy to hear you found your experience "phenomenal" and were provided with Mandarin Oriental service throughout your stay. It is great to know our team was able to make the stay special for you. They are what makes our hotel a special place to stay and...

Jakarta
Reviewed 1 July 2015

The staffs in this hotel are friendly, the room is big, clean and very good, the furniture inside the room shows that this is the 1st class hotel. breakfast is excellent, quite vqrious menu. the service overall excellent. I recommend my business partner to stay in this hotel.

Review collected in partnership with this hotel
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1Thank junsipahutar
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear junsipahutar, Thank you for your gracious compliments and your support of Mandarin Oriental, Jakarta. We are delighted to hear that you enjoyed your time with us and look forward to being your home in Jakarta for many more future visits. Best Regards, Christian Dolenc Director of Rooms christiand@mohg.com

Jakarta, Indonesia
Reviewed 30 June 2015 via mobile

Very well location ... Right in the center of the city. They just fully renovated everything. The room style is modern asian with nice details. I to admit the service in Mandarin really great.. The staff were friendly and nice.

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Thank ChrisDarmawan
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear ChrisDarmawan, Thank you for taking the time to review your stay at Mandarin Oriental, Jakarta! We are delighted that you enjoyed our hospitality and the anticipatory service, for which we have become renowned. We look forward to taking good care of you again in the future. Kind Regards, Christian Dolenc Director of Rooms

Honolulu, Hawaii
Reviewed 28 June 2015

My team stayed at the Mandarin for a week of business, using sleeping rooms, executive lounge, meeting rooms, dining facilities, gym and spa. Overall, an excellent experience. Beds were comfortable, buffet breakfast was extensive, and evening lounge food could constitute a meal. The steak au poive in the French restaurant is the best I've had outside of Paris. Meeting spaces...

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Helpful?
Thank LA4man
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear LA4man, Thank you for choosing us as your conference venue during your recent visit to Jakarta! We are delighted, that the services in the banqueting areas, bedrooms, Club Lounge as well as the Health Club exceeded your expectations. The wonderful feedback on the "steak au poivre" was well received by our culinary team in "Lyon". Your feedback on the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: ₹ 12,687 - ₹ 21,008 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Hotels.com, Travelocity, Agoda and Jetsetter so you can book your Mandarin Oriental, Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#2 Spa Hotel in Jakarta
#2 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick one with a view to the city”
 of 5 bubbles MinecarftLover, 6 Jan 2017 | Read review
“Book for a room overlooking the "Bundaran HI"”
 of 5 bubbles patrickls2014, 5 Jan 2017 | Read review
“nice location. very nice room”
 of 5 bubbles caudron1204, 25 Dec 2016 | Read review
“Try the Premier Club Rooms”
 of 5 bubbles ArunT187, 6 Dec 2016 | Read review
“Club Room floor is the way to go....”
 of 5 bubbles OnTravel4Ever, 27 Nov 2016 | Read review
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