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Mandarin Oriental, Jakarta

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#3 of 450 Hotels in Jakarta
Certificate of Excellence
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1 room 2 adults 0 children
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Mandarin Oriental, Jakarta
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1,140 Reviews from our TripAdvisor Community

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Showing 958: English reviews
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Singapore, Singapore
Reviewed 1 week ago

Excellent service of staffs and spacious room with clean facilities. It was a valuable stay. I heard that it has a good French restaurant, but I could not experience good taste of that restaurant as I had limited time to stay at hotel.

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Helpful?
Thank ChulminSGP
NEW YORK
HOTEL’S FAVOURITE REVIEW
Reviewed 7 December 2016

This is the first time I stayed in Mandarin Hotels. I booked through my Amex Platinum, Fine Hotel Collections which was a great offer. Before going into details let me tell you, never underestimate this hotel seeing the building from outside or from the pictures. In reality Jakarta Mandarin is really a stunning property with the type of service and...

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Thank Arun T
About Hotel's Favourite Review
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I am extremely glad to hear that finally you had the opportunity to try our fabolous group of hotels. I am even more excited to hear that your visit in Jakarta was so successful that due to that you are now planning to use our properties in other locations. Thank you very much for your feedback...

Bali, Indonesia
Reviewed 1 week ago via mobile

Tried to call Mandarin Oriental to book Valentine's dinner. Surprised because the operator name TESSA doesn't really represented the hotel which her english really bad. Starting from her greetings, her English quality just awful and within 45 seconds of the conversation I can assure she was giving lots of incorrect information. I feel offended before she hung up the phone,...

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Thank argabrahma
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Valued Mandarin Oriental Guest, I was terribly sorry to read about your recent experience with one of our team member. I take your constructive feedback very seriously and I would like to sincerely apologise and have the opportunity to talk to you personally to understand better what has happened and try to regain your trust. I would really appreciate...

Erlangen, Germany
Reviewed 1 week ago via mobile

Is my second visit here and must say I stay impressed. The rooms are spacious with all the necessities packed in. The gymnasium is self sufficient with all the necessary workouts equipment. Service is extremely prompt and quality of food at breakfast also left me impressed.

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Helpful?
Thank Advait S
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, First of all, I would like to thank you very much for having chosen to stay with us again. I am delighted to read that on the second occasion as much as on your first stay you remain positevely impressed by both our product and personalised service. It was a real pleasure to have you back...

Melbourne, Australia
Reviewed 2 weeks ago

It's like a boutique hotel with international reputation. The room is spacious and the facilities are great. But what I like most about the hotel is the service. Everyone seems to know me and make me feel home and very special. They do everything to make my stay comfortable and easy and their professionalism, smiles and friendliness are the signature....

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Thank carolinecG7147MC
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I really appreciate the time that you have taken to review our hotel and your recent stay with us. I was delighted to read that you found our rooms spacious and comfortable but even more happy to read that our team has succeed to make you feel very special and at home. I have shared your...

Wisconsin
Reviewed 3 weeks ago

I know a lot of the reviews here tout the Mandarin Oriental as one of the finest hotels in Jakarta, but honestly it's not as amazing to the hype. Currently in the middle of a week long stay for work, had a room facing the German Embassy/Sudirman road. Welcome/Check-in: Process was okay. Warm and friendly. Room: Despite a recent renovation,...

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Thank batak2016
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, Thank you very much for time spent to share your recent experience with us. I take your constructive feedback very seriously. I was extremely sorry to read that we did not meet your expectations in this occasion. I would like therefore to have the opportunity to discuss your recent experience further in person. I would really...

Washington DC, District of Columbia
Reviewed 3 weeks ago

The Mandarin Oriental in Jakarta has a reputation as one of the finest hotels in the city. It doesn't focus on being flashy as some hotels do. It is indeed a lovely hotel, but it puts its main efforts into ensuring that guests are entirely comfortable and well taken care of. The staff are absolutely wonderful. The Executive Club Lounge,...

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MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I really appreciate that you have taken the time to review your recent experience with us at Mandarin Oriental Jakarta. I am delighted to read that we were not short of your expectations and you enjoyed our caring, genuine, warm and attentive service. I will share your generous comments with the rest of the team. I...

Chennai, India
Reviewed 4 weeks ago

Stayed for a week in Dec start. The rooms are very good and large. Much better than most other Jakarta hotels. The lobby is small though. The staff is very helpful and courteous esp the concierge services. The buffet breakfast spread is not huge but adequate. I was not happy with the room service food, maybe i also ordered the...

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Thank Charu_Akash
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, First of all, I would like to thank you for having chosen Mandarin Oriental as your choice of residence while staying in Jakarta. I was delighted to read that you enjoyed our large and spacious rooms and the corteous and helpful attitude of our team. At Mandarin Oriental we pride ourselves to deliver the best personalised...

Reviewed 4 weeks ago

We stayed at Mandarin Oriental Jakarta for 2 nights, and it was amazing. The service was outstanding! the room is spacious, clean and has everything that you need. This is one of the best hotel I ever visited. We love Mandarin Oriental so much!

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MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, Thank you very much for taking the time to share with us your recent experience at Mandarin Oriental Jakarta. I was extremely pleased to read that you had a wonderful experience and that you found our service to be outstanding. I will certainly share your generous comments with the rest of the team. My team and...

Bali, Indonesia
Reviewed 4 weeks ago

I have stayed at the Mandarin Oriental Jakarta in January and been impressed about the hotel facilities and services the hotel deliver on highest level. All staff been very helpful and therefore made my stay a highlight during my trip. Done miss to visit the hotel bar with very best selection of international wine. Hope can stay again and like...

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Thank gestrandet486
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I am delighted to read that you enjoyed our renowened personalised service and that the staff caring attitude has been the highlight of your stay. At Mandarin Oriental Jakarta, we strive everyday to consistently delight our guests and patrons. I hope that my team and I will have the opportunity to welcoming you back in a...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: ₹ 12,770 - ₹ 19,222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Family Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Business Hotel in Jakarta
#3 Spa Hotel in Jakarta
#3 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Premier room definitely”
 of 5 bubbles carolinecG7147MC, 7 Feb 2017 | Read review
“Pick one with a view to the city”
 of 5 bubbles MinecarftLover, 6 Jan 2017 | Read review
“Book for a room overlooking the "Bundaran HI"”
 of 5 bubbles patrickls2014, 5 Jan 2017 | Read review
“nice location. very nice room”
 of 5 bubbles caudron1204, 25 Dec 2016 | Read review
“Try the Premier Club Rooms”
 of 5 bubbles ArunT187, 6 Dec 2016 | Read review
5 of 5