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JW Marriott Hotel Jakarta

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Traveller (645)
Room & Suite (241)
Dining (54)
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Overview
  • Excellent64%
  • Very good28%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Internet
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,390)
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Traveller rating
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171 - 175 of 1,221 reviews
Reviewed 21 May 2017 via mobile

Strategically located in the heart of Jakarta as most of the MNC and government offices are in this area. The hospitality of the staffs is amazing. I was sick and they noticed it and offered me some lemon with hot drink etc. They are very...More

Thank VijayaratinamRamah
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 22 May 2017

Dear VijayaratinamRamah, Thank you for taking time in writing us a review on TripAdvisor. With a mission to provide superior customer service, it is a pleasure to know that we have met your expectation. I have shared your positive feedback with the entire team to...More

Reviewed 21 May 2017 via mobile

My stay at JWM was much looked forward to. With so many hotels in the offing, I chose JWM as I thought it would not go wrong, contrary to the not so favourable reviews I saw on the internet. To my relief, I was NOT...More

Thank 235sudarshann
Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 22 May 2017

Dear 235Sudharsan, Thank you for taking time in writing us a review on TripAdvisor. Please accept my sincere apology for the inconvenience where the complimentary shuttle service were not met your expectation. The feedback has been shared to the team and we certainly will fix...More

Reviewed 18 May 2017 via mobile

Excellent hotel with friendly staff and fabulous food. I have been to this hotel already three times this year so I know it quite well. The more you come the more you feel like you are part of the family. Especially the treatment you get...More

Thank MarkR1963erty
Response from JKTJW-GM, Director of Food and Beverage at JW Marriott Hotel JakartaResponded 19 May 2017

Dear MarkR1963erty, Thank you for taking time in writing us a review on TripAdvisor. It is a pleasure to know that you were having an enjoyable time at JW Marriott Jakarta and being a part of our big family. I am excited to share your...More

Reviewed 15 May 2017 via mobile

Although the hotel is a little dated in it's looks and ambience... it is still an excellent hotel in terms of service. I stayed for2 nights and really appreciate the spacious room where everything works. I had access to the lounge and that's where the...More

Thank Jolenelfc
Response from JKTJW-GM, Director of Food and Beverage at JW Marriott Hotel JakartaResponded 16 May 2017

Dear Jolenelfc, Thank you for taking time in sharing a review with us on TripAdvisor. We are very delighted to hear that the service had complement your pleasant stay with us and you were having a great time at our executive lounge. I will definitely...More

Reviewed 13 May 2017

The hotel staff is what makes this hotel so special. Everyone is very helpful and friendly. I have stayed here many times over the last ten years and now feel part of the family. If I have a request every effort is made to make...More

Review collected in partnership with this hotel
Thank john i
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 15 May 2017

Dear john i, It is a pleasure to know that you treated us as a part of your family. I am sure that the entire team also feels the same and they are very happy having you here with us. Thank you very much for...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free Internet
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 124 - US$ 236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Jakarta
#10 Business Hotel in Jakarta
#19 Luxury Hotel in Jakarta
#19 Spa Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 124 - US$ 236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Jakarta
#10 Business Hotel in Jakarta
#19 Luxury Hotel in Jakarta
#19 Spa Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (645)
Room & Suite (241)
Dining (54)
Pool & Beach (26)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
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bdd45
4 August 2017|
AnswerShow all 3 answers
Response from mirko m | Reviewed this property |
I have no idea, never tried. Why would you have a sauna in Jakarta ????
0
Votes
silveritte
17 July 2017|
AnswerShow all 2 answers
Response from Aaron V | Reviewed this property |
It depends which departments you want to contact sales / reservation or customer care.
0
Votes
ushawar
26 May 2017|
AnswerShow all 2 answers
Response from carlconley | Reviewed this property |
Yes, Silver bird pick up at airport. 400,000 IDR about 30 dollars. You can also take a blue bird taxi but there is a waiting line. With Silver Bird it's executive no-wait service all the way. They use Mercedes Benz.
0
Votes
Room Tips
"Rooms on higher floor"
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"high floor with city view"
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"Ask for Higher Floor with Breakfast and Breakfast is outstanding"
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"a high room will offer city views, either side of the hotel"
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