We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Strategically located in the heart of Jakarta as most of the MNC and government offices are in this area. The hospitality of the staffs is amazing. I was sick and they noticed it and offered me some lemon with hot drink etc. They are very...More
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 22 May 2017
Thank you for taking time in writing us a review on TripAdvisor. With a mission to provide superior customer service, it is a pleasure to know that we have met your expectation. I have shared your positive feedback with the entire team to...More
My stay at JWM was much looked forward to. With so many hotels in the offing, I chose JWM as I thought it would not go wrong, contrary to the not so favourable reviews I saw on the internet.
To my relief, I was NOT...More
Response from JKTJW-GM, Director of Rooms at JW Marriott Hotel JakartaResponded 22 May 2017
Thank you for taking time in writing us a review on TripAdvisor.
Please accept my sincere apology for the inconvenience where the complimentary shuttle service were not met your expectation. The feedback has been shared to the team and we certainly will fix...More
Excellent hotel with friendly staff and fabulous food. I have been to this hotel already three times this year so I know it quite well. The more you come the more you feel like you are part of the family. Especially the treatment you get...More
Response from JKTJW-GM, Director of Food and Beverage at JW Marriott Hotel JakartaResponded 19 May 2017
Thank you for taking time in writing us a review on TripAdvisor. It is a pleasure to know that you were having an enjoyable time at JW Marriott Jakarta and being a part of our big family. I am excited to share your...More
Although the hotel is a little dated in it's looks and ambience... it is still an excellent hotel in terms of service. I stayed for2 nights and really appreciate the spacious room where everything works. I had access to the lounge and that's where the...More
Response from JKTJW-GM, Director of Food and Beverage at JW Marriott Hotel JakartaResponded 16 May 2017
Thank you for taking time in sharing a review with us on TripAdvisor. We are very delighted to hear that the service had complement your pleasant stay with us and you were having a great time at our executive lounge. I will definitely...More
The hotel staff is what makes this hotel so special. Everyone is very helpful and friendly. I have stayed here many times over the last ten years and now feel part of the family. If I have a request every effort is made to make...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank john i
Response from JKTJW-GM, Hotel Manager at JW Marriott Hotel JakartaResponded 15 May 2017
Dear john i,
It is a pleasure to know that you treated us as a part of your family. I am sure that the entire team also feels the same and they are very happy having you here with us. Thank you very much for...More
Response from carlconley | Reviewed this property |
Yes, Silver bird pick up at airport. 400,000 IDR about 30 dollars. You can also take a blue bird taxi but there is a waiting line. With Silver Bird it's executive no-wait service all the way. They use Mercedes Benz.