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Mercure Jakarta Kota

Traveller (293)
Room & Suite (300)
Dining (85)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Mercure Jakarta Kota is located in Chinatown, close to Jakarta's CBD. 5 minute walk from the GLODOK Electronic mall and BATAVIA. 2 km from the MANGGA DUA shopping centre, 2 km from the Presidential Palace, and also located on the Jakarta Busway, with buses running directly to the CBD (5 km). 243 air-conditioned smoking and non-smoking rooms available. The hotel has 2 restaurants, a lounge bar and 4 meeting rooms for seminars and conferences (500 people). FREE WIFI in all rooms and hotel public areas.
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Property amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Parking
Free High Speed Internet (WiFi)
Pool
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Value
Quiet
HOTEL CLASS
661Reviews
682Photos
8Q+A
41Room tips
Traveller rating
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  • 35
  • 18
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Popular mentions
Stay for 2 nights on November 2018. Hotel is at good location and there is a blue bird taxi stand in the hotel entrance. got a free welcome drink and free room upgrade. Room is big and spacious. happy with the hotel and will come back to stay at the future. Have a good new year
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Hotel outlook is old but internal layout was good , Good location , friendly staff but the room i was staying needs to be improve , there was strong stench of urine from the carpets and worst if the aircon was switch off , even the toilet had the same problem, Room
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Review collected in partnership with Accorhotels.com
Response from Jamal-Mhd, Manajer Umum at Mercure Jakarta Kota
Responded 2 weeks ago
Dear Mr. Soh Meng Seng, Firstly I would like to sincerely thank you for staying with us and for your detailed feedback shared via Trip Advisor. I truly appreciated that you took the time to share your pleasant experiences along with your outlined areas of opportunities. I have discussed your observations with my team and put actions in place for immediate rectification in order to prevents such matters to re-occur again. It is the valued feedback of our guests that help us to consistently improve our product and services - which is truly appreciated. We look forward to welcoming you back hopefully in the near future and remain Sincerely, Jamal Muhamad - General Manager
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+5
The first impression when entering this hotel impressed the old hotel, but still maintained very well and clean. I checked in Saturday 15 dec and checked out Dec 16, the room was very comfortable even though it still looks old furniture, but still well maintained. the pool is
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Response from Jamal-Mhd, Manajer Umum at Mercure Jakarta Kota
Responded 17 Dec 2018
Dear Valued Guest, Firstly I would like to sincerely thank you for staying with us and for your detailed feedback shared via Trip Advisor. I truly appreciated that you took the time to share your pleasant experiences along with your outlined areas of opportunities. Your positive praises towards our staff, has been shared accordingly with the team as this is one of the tools to always motivate the team to continuously provide great service to our guests. We look forward to welcoming you back hopefully in the near future and remain Sincerely, Jamal Muhamad - General Manager
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Staying here on 30th nov as i came back from Bangkok. I arrived pretty late in night (around 9.30 pm), check in was smooth It is an old hotel with maintained cleanliness Good bathroom, great bed. Perfect location for foodies like me. Did not try the breakfast because so many
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Response from Jamal-Mhd, Manajer Umum at Mercure Jakarta Kota
Responded 11 Dec 2018
Dear Valued Guest, Warmest greetings from Mercure Jakarta Kota. First of all, I would like to say thank you for choosing Mercure Jakarta Kota to accommodate your stay during your visit to Jakarta. Furthermore: I sincerely appreciate you taking the time and effort to inform us of your recent experiences and sharing it to the TripAdvisor readers. . I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal MUHAMAD - General Manager
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We waited for around 20minutes just to be served at check-in counter even when they have the accor loyalty check-in desk but seems like everyone not even a member can use it, even worse our child was having fever n better be in the room yet none of the officer there offering any
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Review collected in partnership with Accorhotels.com
Response from Jamal-Mhd, Manajer Umum at Mercure Jakarta Kota
Responded 11 Dec 2018
Dear Valued Guest, Greetings from Mercure Jakarta Kota Thank you for your recent stay and thank you for taking the time to share your experience with us. Please accept our sincere apologies for the disappointing experience regarding your comments. Please rest assured that we are working hard and putting a lot of efforts to avoid the same from recurring. We sincerely thank you for sharing your experience and we do look forward to welcoming you back to Mercure Jakarta Kota Sincerely, Jamal MUHAMAD - General Manager
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorMercure Jakarta Kota
The Superior Double Room at the Mercure Jakarta Kota
Professional photo exclusively commissioned by TripAdvisorMercure Jakarta Kota
The Presidential Suite at the Mercure Jakarta Kota
Professional photo exclusively commissioned by TripAdvisorMercure Jakarta Kota
The Executive Suite at the Mercure Jakarta Kota
Bed
Professional photo exclusively commissioned by TripAdvisorMercure Jakarta Kota
The Superior Double Room at the Mercure Jakarta Kota
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What vegetarian options do u serve in breakfast ?
As I observe, they don't specifically serve vegetarian menu, but there are some vegetarian dishes such as salads, gado-gado, eggs, etc. Just ask which menu are vegetarian, or ask special vegetarian menu for breakfast during check in so the chef will make one for you.
0 votes
Do you provide a handy phone like your hotel in Singapore??
No, they don't. Or at least, they didn't in February 2018.
0 votes
Many non halal food there yaa?
Sorry for the super late reply. Not recall exactly, but they offer a series of options, which I believe will not let you down.
1 vote
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hello farah, yes, i am quite sure you can ask for extra bed. rooms are quite big and i have seen some very good extra beds in the corridor before they install them.
0 votes
How much is the breakfast and dinner buffet per pax? Thank you.
TV are there flat screen TV's in the room are there English channels Answer: Yes, flat screen TV with International channels including English language Gym are there treadmills, free weights and weight machines Answer: Gym and swimming pool facilities free for stay guest Noise from the street Answer: No street noise in the room Is there a workable mini-fridge in the room, at Novotel the fridge highest setting is warm. Answer: mini bar package is offer during check-in
0 votes
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12
"room at the corner is huge"
"The back would avoid the noise of the busy road in front. We were upgraded free. Ask friendly concierge/greeter who fixes any problems."
"All rooms are good but ask for a view of the city as it looks wonderful at night with the light buildings around."
"Rooms facing west have more of a city view."
"Choose Deluxe Room from 14 floor up. You may get front city view."
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PRICE RANGE
US$ 36 - US$ 57 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure jakarta kota hotel jakarta
LOCATION
IndonesiaJavaJakarta
NUMBER OF ROOMS
243
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