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Keraton at The Plaza, a Luxury Collection Hotel

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#18 of 450 Hotels in Jakarta
Certificate of Excellence
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Keraton at The Plaza, a Luxury Collection Hotel
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440 Reviews from our TripAdvisor Community

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Showing 394: English reviews
Reviewed 2 weeks ago

Peacefully placed within the bustling city center—with private access to Plaza Indonesia and The Plaza Office Tower, Keraton is a bold blend of classic, chic and iconic elements. Step into the high-ceiling and gilded-hall lobby: you will be welcomed by the intimate interior that’s too warm and wonderful to miss. I started my stylish stay that Saturday on the 21st...

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Helpful?
1Thank BelleMeetsWorld
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear esteemed BelleMeetsWorld, Thank you first of all for taking the time to post your feedback and the very detailed facts. Despite the lack of service at check in and the unprofessional costumer approach upon your arrival, we are very glad to hear all the other very positive and outstanding comments. Rest assured I am personally involved already to immediately...

Dubai, United Arab Emirates
Reviewed 2 weeks ago via mobile

Stayed for 2 nights and everything was just perfect. Booked the transfer thru the hotel and the driver was available to assist us with the luggage with fresh towels and local sweets in the car. Upon arrival our rooms were ready, checking took few minutes and the moment we stepped to the rooms we were smiling! Rooms were specious, well...

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Helpful?
Thank trvljock
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Trvljock, Thank you for your feedback on your recent stay with us. i am delighted to hear that you enjoyed not only the hotels location at plaza Indonesia and the facilities including your room, but also the levels of service that the Keraton Ambassadors provided to you during your stay. I think everyone at Keraton at The Plaza will...

Ras Al Khaimah, United Arab Emirates
Reviewed 2 weeks ago

i started my new year 2017 in the nicest hotels where i spent my days and enjoy its services and good public cleanliness and the have good staff i really like it i will go back to this hotel in the near future ...

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Helpful?
Thank sa7oom
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Sa7oom, Thank you for your review posted on TripAdvisor. I am enchanted to know that you enjoyed your stay with us. I do appreciate that you have taken a moment to share your experience towards Tripadvisor readers and gave us 5 star rating. Sa7oom, we sincerely look forward to welcoming you back to Keraton at The Plaza in the...

Jakarta, Indonesia
Reviewed 3 weeks ago

I was stay for my weekend at the keraton at the plaza hotel jakarta. this hotel is truly wonderful hotel, from lobby till my room was wonderful. my room looks excellent with pool view ( grand hyatt hotel pool ). the staff all excellent and excellent services and check out until 21.00 .

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Helpful?
Thank jakaumbaran
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Jakaumbaran, Thank you for your kind review. We are pleased to know that you had such a great stay at the Keraton At The Plaza Hotel, A Luxury Collection Hotel during your trip in Jakarta. Jakaumbaran, we strive to exceed our guests expectations in all areas of the hotel and 'Your Own Time Program' (earliest check in 7AM and...

Toulouse
Reviewed 3 weeks ago via mobile

I stayed already twice at this hotel( October and December 2016). Location is perfect. Direct access to the mall Plaza Indonesia. Lot of shops and restaurants in the mall. Hotel service is great. Room are big. Breakfast is really good. The Chef is really good. He is European and supervises the breakfast and take care of the guests. I plan...

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Helpful?
Thank dagarc
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Dagarc, Thank you for taking the time to share your experience at Keraton at The Plaza to TripAdvisor readers. I am delighted to know that in most aspects you are gratified with your recent stay. I think everyone at Keraton at The Plaza will join me in saying it was a pleasure to look after you. I hope that...

St Andrews, United Kingdom
Reviewed 4 weeks ago

Staying at Keraton is a luxury experience from start to finish. The lobby sets the scene clad in marble and with very high ceilings. The staff are attentive and omnipresent with a very good concierge service. They have taxis on standby which is excellent for a business traveller such as myself. The room is truly massive and magnificent. It has...

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Helpful?
Thank eric_morden
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Eric_Morden, Thank you for staying at Keraton At The Plaza Hotel and for taking the time to share your experience with us. I am delighted to hear that our warm service and attentive ambassadors as well as the room facilities and features have left you with a good impression of us. I hope to welcome you back to Keraton...

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago via mobile

Hidden gem in Jakarta. If you want to feel pampered in a modern, luxurious and spacious room, this is The hotel. The hotel is also connected to Grand Indonesia which is 5 star mall and has a good selection of places to wine and dine.

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Helpful?
Thank Mohd Aimran M
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Mohd Aimran M, Thank you for sharing your recent experience at Keraton At The Plaza Hotel, Jakarta ! I am very delighted to hear that we have been a great accommodation for your trip. Mohd Aimran M, I hope we have the opportunity to welcome you back in not too distant future and deliver our exceptional service by creating...

Singapore, Singapore
Reviewed 10 January 2017

Spacious and sophisticated room with nice architecture design, great service from the staffs, they also provides butlers who are ready 24 hours. Direct access to shopping mall and tourists attractions, the car free day held at the main street is nice. This hotel need bigger pool though, other than that, this hotel is just wonderful.

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Helpful?
Thank darelltan12
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Darelltan12, Thank you for taking time to write such a positive review about your recent visit at Keraton At The Plaza Hotel ! I am delighted to learn that you liked our hotel location, rooms and especially our service that provide 24 hours butler service. I will share your kind comments with our team members and encourage everyone to...

Sydney, Australia
Reviewed 8 January 2017

This hotel is simply beautiful. It's half hotel and half residential. The rooms are big and the service is 5 Star. It's also part of the SPG program and offers 7am checkin and 9pm check outs! Plus it's attached to a super luxury mall with beautiful restaurants and shops open till 10pm at night.

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Helpful?
Thank Stephen C
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Stephen C, Thank you for sharing your experience to fellow tripadvisor readers ! It is with great pleasure to learn that in most aspect of your stay were enjoyable and memorable. It is true that we have a program that we called 'Your Own Time' where our guest may enjoy the benefit to have complimentary early check in at...

London, United Kingdom
Reviewed 2 January 2017

I rarely dish out 5 star reviews but this hotel is 100% worth it. Have stayed 3 times and would not book to stay anywhere else in Jakarta. Service exemplary. Rooms large and luxurious. Breakfast fab. Great massages at the spa. Upgrades for higher tier membership categories. Mall conveniently located downstairs. No complaints whatsoever - and having now experienced the...

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Helpful?
2Thank businss_travell3r
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Businss_travell3r, Thank you for your positive review and for being our frequent guest. It is a delight to learn that you had a great stay with Keraton Hotel. Our luxurious and spacious rooms design are customized with our guests needs and allow our guest to enjoy a variety of modern facilities when staying with us. We are also very...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 

Additional Information about Keraton at The Plaza, a Luxury Collection Hotel

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: ₹ 14,383 - ₹ 20,230 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel 5*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#3 Romantic Hotel in Jakarta
#5 Family Hotel in Jakarta
#5 Business Hotel in Jakarta
#15 Spa Hotel in Jakarta
#18 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Keraton at The Plaza, a Luxury Collection Hotel staff and other travellers.
3 questions
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North Pole, Alaska
Kl
over a year ago

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Questions? Get answers from Keraton at The Plaza, a Luxury Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great room with large size”
 of 5 bubbles jakaumbaran, 29 Jan 2017 | Read review
“Higher floors are better”
 of 5 bubbles eric_morden, 23 Jan 2017 | Read review
“Higher room categories are more spacious but all rooms are appointed to the same level of luxury”
 of 5 bubbles businss_travell3r, 1 Jan 2017 | Read review
“upper level corner rooms”
 of 5 bubbles Rodney17, 12 Dec 2016 | Read review
“just go for the executive room.”
 of 5 bubbles 897christianp, 10 Dec 2016 | Read review
5 of 5