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Aston Marina Hotel & Residence

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500 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Saudi
Reviewed 1 week ago

I booked their because the hotel is near of shopping area mangga dou And ancol and Bandar Jakarta ... near also to air port ... but so far drone center city .. my room was in FLOOR 23 not clean old room

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Helpful?
Thank Abdulrahman A
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Only got issue with lift access via card..always need to change for new card at the hotel front desk office. But managed to settle on the last of my stay at the hotel..overall, we are quite satisfied with the staff service..

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Helpful?
Thank ACAI3789
Denpasar, Indonesia
Reviewed 3 weeks ago via mobile

Stayed there last month... Very nice hotel. Very good staff. Just bit slow when I asked some food😥😥 Love their blue cosmopolitan.....and spectacular rooftop Spent 2 night at the rooftop drunk some liquers with friends in jakarta... This hotel made my trip in jakarta's Will stay there again.....want to spending time at pool next time....

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Helpful?
Thank bali-fresco
Aston Marina H, Manajer Umum at Aston Marina Hotel & Residence, responded to this review

Dear Sir/Madam, Greetings from Aston Marina Ancol. Many thanks for your positive review. I will share your kind words with the team as the best motivation for us to do even better in the future. For your feedback, I do apologize about any inconvenience for waiting your order, but I have been share with the respective managers to ensure that...

Jeddah, Saudi Arabia
Reviewed 4 weeks ago

Bad WIFI.. bad crew.. bad smell of the bed cover.. and the room smell very bad .. restrune crew very bad .. bad bathroom.. I will never come here again.. I will write about your hotel everywhere I will advise the world.

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Helpful?
Thank الحسن ا
Abu Dhabi, United Arab Emirates
Reviewed 4 weeks ago

I didn't enjoy it at all, the photos on booking,com was awesome but reality was totally different. the rooms are to small. the 2nd room ac wasn't good and I complained and nothing happened, the lady waiter in the restaurant in the breakfast wasn't good, elivators wasn't good as well, I have the room key and when you use it...

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Helpful?
Thank qasim801
Aston Marina H, Manajer Umum at Aston Marina Hotel & Residence, responded to this review

Dear qasim801, Greetings from Aston Marina Ancol. Thank you very much about your feedback. I do apology about your inconvenient caused during your stay at our hotel. Let me share with you that we have 80 sqm with 2 bedrooms apartment if you need more space. And about the elevator, we are aware of our elevator and improving our 6...

Bogor, Indonesia
Reviewed 4 weeks ago via mobile

My husband and I were staying there last week, they has large space room with modern style and facing to the sea, it was great! Cleanliness is superb, keep it up, staff very helpful and friendly. The location is excellent which is very close to the airport, Ancol entertainment center and shopping mall. I would definitely recommend this hotel if...

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Helpful?
Thank ankzie_daysleeper
Aston Marina H, Manajer Umum at Aston Marina Hotel & Residence, responded to this review

Dear ankzie_daysleeper, Greetings from Aston Marina Ancol. Thank you for choosing Aston Marina for your family vacation and we were truly delighted to know that you have an enjoyable stay with us. We are also glad that our facilities have met your expectations. Let us share with you, we have a membership program that can be downloaded through your mobile...

Bogor
Reviewed 4 weeks ago

The Hotel was Great and comfortable, the building so amazing. I stayed at 27th floor and the view so nice. the breakfast so good with excellent service and good people. no regret to stay there and have a nice holiday

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Helpful?
1Thank ebwibowo
Aston Marina H, Manajer Umum at Aston Marina Hotel & Residence, responded to this review

Dear ebwibowo, Greetings from Aston Marina Ancol. Thank you very much for continuing to support Aston Marina Ancol Jakarta and we were truly delighted to know that you have an enjoyable stay with us. Many thanks for taking the time to share your experience including positive comments on the facilities and the level of service provided by our team. All...

Hebron, Palestinian Territories
Reviewed 1 November 2016

The hotel was very nice and it was a little far from down town but it was close to convention area and right next to Ancol area which is like SeaWorld rooms were very nice and big in size and the pool was great also breakfast was very good staff at the front desk was a little slow but helpful

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Helpful?
Thank Raed B
Aston Marina H, Manajer at Aston Marina Hotel & Residence, responded to this review

Dear Sir/Madam, Greetings from Aston Marina Ancol. We were truly delighted to know that you have enjoyed your stay with us. Let us share with you, we have a membership program that can be downloaded through your mobile “Archipelago” where you can enjoy many promotions through all Archipelago property. I look forward to welcoming you again soon. Regards, General Manager

Singapore, Singapore
Reviewed 28 October 2016

Staffs was too slow on check in, I was told they only accept IDR as deposit and when I told them them that I have yet to change into IDR currency they told me to do so in town only then they will hand over the room key. I was with my wife and 6 months old baby and when...

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Helpful?
Thank Ashh_Ali
Aston Marina H, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Ashh_Ali, Greetings from Aston Marina Ancol. . I do sincerely apologize for the inconvenience you had during your stay with us. I have shared your feedback regarding front office services to the related department for their improvement that will be evaluated soon. Please rest assured that we are seriously following up your concerns. . I hope our shortcoming...

Riyadh, Saudi Arabia
Reviewed 25 October 2016

Location of the hotel in the city center is the best out The hotel is not worth living Photos much impact Many uncle differs is in the booking site The hotel is very bad Rooms bad can not sleep never Thank you

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Helpful?
Thank ahmed380
Aston Marina H, Manajer Umum at Aston Marina Hotel & Residence, responded to this review

Dear ahmed 380, Greetings from Aston Marina Ancol. Thank you very much for your feedback. I do apologize about any inconveniences caused during your recent stay with us. We have Major Plan to refurbish program our guest in this month to improve our facilities. Please rest assured that we are seriously following up your concerns. We are looking forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Aston Marina is ideally located in the heart of North Jakarta. The toll road provides an easy access to the Airport and Jakarta's major commercial centers.With a designated Blue Bird Taxi stand right next to the hotel you should have no trouble getting around the city. The Aston Marina provides a unique experience with hotel quality facilities and services combined with the comfort and space of residences. The 345 luxuriously appointed rooms consist of one, two and three bedroom residences. Each residence is well furnished with a separated bedroom, bathroom, living room, kitchenette, dining area and private balcony. ... more   less 

Additional Information about Aston Marina Hotel & Residence

Address: Jl. Lodan Raya no. 2A | Marina Mediterania, Tower A, Jakarta 14430, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: ₹ 3,375 - ₹ 13,229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aston Marina Hotel & Residence 4*
Number of rooms: 356
Reservation Options:
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Also Known As:
Aston Marina Hotel And Residence
Hotel Style:
#100 Spa Hotel in Jakarta
#104 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Aston Marina Hotel & Residence staff and other travellers.
4 questions
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Questions? Get answers from Aston Marina Hotel & Residence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms looking over Ancol Area is very nice”
 of 5 bubbles _S3313IS, 1 Nov 2016 | Read review
“Hotel staff can enter your room without knocking and asking for permission, this is even if you are dressed or undressed !!!”
 of 5 bubbles A_Zegama, 15 Oct 2016 | Read review
“close to shopping mall, beach city and loads of street foods”
 of 5 bubbles Taraseli92, 10 Oct 2016 | Read review
“Avoid rooms with city view, it can get noisy because the main road located just in front of this hotel”
 of 5 bubbles 935deddyf, 1 Aug 2016 | Read review
“Apartment room are satisfy, with the completely supporting equipment. perfect”
 of 5 bubbles sonnyv858, 27 Jul 2016 | Read review
5 of 5
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