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All reviews butler service potala palace main building spg platinum two sinks huge bathroom beautiful property management team language barrier luxurious hotel the check in process view room local tibetan rooftop bar hotel lobby english speaking the hotel manager
This is definitely not what I expected from such a prestigious resort. The place is very nice and has good views but is ridiculously under staffed and on very poor maintenance.
We had to change rooms two times because the bathroom kept flooding. Much of...More
Date of stay: December 2018
Response from JimmyW1772, General Manager at The St. Regis Lhasa ResortResponded 1 week ago
Thank you for sharing your feedback on your stay at The St. Regis Lhasa Resort.
Please accept my sincere apologies on areas where we fell short and please know that what you have described is not reflective of our usual high standards. I...More
The reason why I liked our room so much was because of the view. We would come back late afternoon and the room was warm. Hot water was luke warm. We were desperate for a bath since we came in from high speed train and...More
Hotel staff and the rooms are spotless. I would even grant 5 stars if we weren’t told upon check-in only that Spa and Pool area were under renovation and therewith not accessible. If you travel in the winter months, of course one is starving for...More
Loved this hotel - although certainly not perfect.
The entrance area looks beautiful and full of local décor and carvings. The room was excellent, big, well decorated, good furnishings, all normal facilities, wi-fi, etc and kept spotlessly clean. The arrangement is a bit off though...More
The hotel and rooms are beautiful, big, clean and comfortable. The beds are comfortable for Asia standards and they even have humidifiers for the dry air you get in the winter time. The views of the Potala Palace from the hotel are spectacular as well....More
Date of stay: November 2018
Response from JimmyW1772, General Manager at The St. Regis Lhasa ResortResponded 29 November 2018
Thank you for sharing your feedback with us.
Please accept our sincere apologies that some certain aspects did not meet your expectations on your recent stay. Your comments have been well documented and will certainly be looked into. Having said that, I will...More
Response from TibetCtrip | Property representative |
Yes, I confirm that it is closed right now and from early October till next March, the swimming pool will not be available for traveler's service according to our inner information so far. if you want to check more about... More
Yes, I confirm that it is closed right now and from early October till next March, the swimming pool will not be available for traveler's service according to our inner information so far. if you want to check more about Tibet tour or hotel, please check out explorechinatibet dot come