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Chuanjia Hotel (Xin Jie Kou)

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Chuanjia Hotel (Xin Jie Kou)
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47 Reviews from our TripAdvisor Community

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Showing 2: English reviews
Christchurch
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 April 2013

I booked a room for two nights in this hotel via tripadvisor and agoda.com. When we arrived at the Hotel, the hotel said that they did not work with agoda.com and would not recognize the booking. They told me that I should look elsewhere for a hotel as they had no booking. I asked them to call the customer service at agoda.com and they refused to check out my paid reservation of NZ $ 166 for two nights.
Very rude staff and completely unhelpful. Luckily we could find another hotel, but at a much higher price as it was a holiday weekend. I am still trying to get my money back from Agoda.com.
Very dissappointed in the whole process, so I don't know if I will book again through tripadvisor in China if they use Agoda.com.
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Thank scottnz
Almeria, Spain
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 January 2009

The staff barely spoke english. They charge more for the rooms (around 220 rnm) than what is there officially advertised. The rooms are smelly, specially the bathrooms. The first room the gave us had a window impossible to close, because it wasn't properly finished. They wanted to convince us that it was OK like that, that we could close the curtains ¿?. But it was winter and very cold outside, so we insisted and finally they offered another room, with a complete window. The decoration lacks any hint of taste and the smell of the bathroom was deep. We stayed because it was only for one night, but I wouldn't recommend it. They don't have breakfast, and I suppose it is better that way. The only good thing is the location, very close to the subway. More 

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1 Thank Rociodeviaje

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Amenities

Additional Information about Chuanjia Hotel (Xin Jie Kou)

Address: No.219 South Zhongshan Road, Baixia District, Nanjing 210005, China
Region: China > Jiangsu > Nanjing
Price Range: ₹ 1,343 - ₹ 2,279 (Based on Average Rates for a Standard Room)
Number of rooms: 108
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?