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Novotel Citygate Hong Kong

4,209 reviews
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Traveller (1523)
Room & Suite (648)
Pool & Beach (126)
Overview
  • Excellent52%
  • Very good38%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“cable car”(285 reviews)
“outlet mall”(167 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Offers from Novotel Citygate Hong Kong
Special Offer: Accor.com Exclusive Offer
Hotel deals
Contact Info
Name/address in local language
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,209)Write a Review
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3,456 results
Traveller rating
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1,792
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Show reviews that mention
All reviewscable carclose to the airportoutlet mallbig buddhangong pingtung chunglantau islandcity gateairport hotelfree shuttlepremier loungeminutes from the airportshopping centrebetween flightsruns every minutesan early flightexecutive floor
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1 - 5 of 3,456 reviews
Reviewed today via mobile

Stayed here as a layover. Was so convenient the hotel shuttle picks you up at the airport and takes you to the hotel!! StAff are friendly and helpful!! Being it is connected to Citigate outlet shops it makes shopping very easy!!! It is a nice...More

Thank Karen L
Hotel's Favourite
Reviewed 13 December 2017 via mobile

5 minutes from Airport and free pickup every 15 minutes from 6am until 11.45pm is great advantage. Internal escalators take you to big shopping centre with outlets and the best that my kids love Mcdonald’s. Next to the hotel is a great park to play...More

1  Thank Hoppers D
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 13 December 2017

Dear Hoppers D, Thank you very much for your comprehensive and great review of Novotel Citygate. I am very happy to learn that you found the location and surrounding facilities perfect for your families needs. Thank you also for your great feedback in regards to...More

Reviewed 2 days ago

This is a good hotel especially if you have a early flight next morning from the Hong Kong Airport or have a stop over in Hong Kong. If you want to go to the city center is a bit far away, but there is Metro...More

Review collected in partnership with this hotel
Thank JimJumBKK
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded yesterday

Dear KimJumBKK, Thank you for your loyalty to Accor Hotels and to Novotel Citygate. Thank you also for your kind words and positive feedback in regards to the hotel as a great option for those wanting close proximity to the airport yet at the same...More

Reviewed 3 days ago

Arrived late at night found out about free shuttle once stepping off the S1 bus remember for next time. Thanks for room upgrade to cable car view. Rooms well appointed at the higher end. Breakfast was busy and tasty.

Review collected in partnership with Accorhotels.com
Thank christopherhT2702JI
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 2 days ago

Dear christopherhT2702JI, Thank you for sharing your review of Novotel Citygate. Thank you also for your positive comments in regards to the accommodation and breakfast, it is most appreciated. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Reviewed 3 days ago via mobile

Enjoyed our one night stay here. Room very comfortable with views over Hong Kong’s airport. Lots of food options in the outlet mall adjacent to hotel. It’s also a short walk to the excellent Lantau Island cable car. Free airport shuttle and easy access to...More

Thank Forest4
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 2 days ago

Dear Forest4, Thank you for taking the time to review your stay with us at Novotel Citygate. I am very happy to learn that you enjoyed your stay with us. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Concierge
Banquet Room
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$ 129 - US$ 261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#51 Luxury Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 129 - US$ 261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#51 Luxury Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1523)
Room & Suite (648)
Pool & Beach (126)
Dining (118)
Hotel & Grounds (790)
Bathroom (172)
Business Centre & Event Rooms (21)
Family and Play Areas (4)
Questions & Answers
Ask a question
mossy2015
16 January 2018|
AnswerShow all 6 answers
Response from BettyM16 | Reviewed this property |
Yes, we did. If a room is available they are very accomodating. We arrived very early, while we had a coffee our room was made available to us.
0
Votes
mossy2015
16 January 2018|
AnswerShow all 3 answers
Response from Golfnut3977 | Reviewed this property |
Reception are very helpful but it will depend on room availability. We arrived at 8.00am and had a shower in the gym and left bags with concierge while doing some shopping. We were able to check in around 11.30.
0
Votes
anggi_tarra
8 January 2018|
AnswerShow all 2 answers
Response from kawuwung | Reviewed this property |
1. Yes, you better bring umbrella. Or raincoat if you want to go to Disneyland. But you can buy raincoat in all seven eleven , cheaper. 2. I dont know the biggest toys r us in HK .. :) 3. Macau only 1 hour on time by ferry... More
1
Vote
Room Tips
"High floor = Great view"
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"upfront request by e-mail, they will reply and notify your request but they don't guarantee to fulfill..."
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"Be certain that it is climate controlled, has the correct number of beds, and proper key age."
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"Room very small for 2 people sharing"
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