Hong Kong Disneyland Hotel

Hong Kong Disneyland Hotel

Traveller (4317)
Panorama of the Kingdom Club Suite at the Hong Kong Disneyland Hotel
360
Panoramas (7)
Kingdom Club Room
Room & Suite (950)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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Avg. ₹35,554 /night, 2/9 - 2/10
₹43,104
per night
₹32,921
per night
₹22,737
per night

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About

#89 of 613 hotels in Hong Kong
4.3 of 5 bubbles
Location
4.4 of 5 bubbles
Rooms
3.8 of 5 bubbles
Value
4.6 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.4 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Indulge in timeless elegance at the Hong Kong Disneyland Hotel, where you’ll revel in the eternal magic of Disney; refined and reimagined for the most discerning of travelers. From the grandest Victorian architecture to the most enchanting latticework, every delicate detail pulls you deeper into the timeless charm of Disney storytelling. Boasting stately accommodations with modern amenities plus live music in the grand 6-story lobby, this architectural marvel combines the splendor of a vintage seaside resort with the magic of Disney.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool with view
Bar / lounge
Game room
Mini golf
Babysitting
Valet parking
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Sauna
Pool / beach towels
Indoor pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Wine / champagne
Patio
Waterslide
Board games / puzzles
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Pushchairs
Free shuttle or taxi services
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Seating area
Bottled water
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Park View
Green
Languages Spoken
English, Chinese

Location

Disneyland, Lantau Island, Hong Kong China
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 64 out of 100
64
Hong Kong Intl Airport
12.8 km
See all flights
Shenzhen Airport
43.7 km
See all flights
Disneyland Resort
11 minMass Transit Railway (MTR)
1 Attraction
within 1 kilometer
4.5
4.5 of 5 bubbles2,984 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hong Kong Disneyland Hotel has earned accolades for its attentive service and enchanting atmosphere, especially noted for its holiday decorations and thematic touches. Despite some finding the rooms to lack a Disney flair, many guests commend the spacious accommodations and cleanliness. The hotel's location near the parks is a hit, with easy access via walking or shuttles. However, opinions are mixed on value, as the hotel's pricing is considered steep by some, particularly regarding the basic room quality and costly dining. Amenities receive positive mentions, adding to the hotel's appeal for a magical stay.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Well-appointed

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Detailed Reviews
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louis wrote a review Jan 2025
Hong Kong, China
5.0 of 5 bubbles
It was a dream trip and my family and I took a trip to Hong Kong over the Christmas holidays. Only came to Disney on the last two days and stayed at the Disneyland Hotel! The moment I got out of the taxi, having felt the warm hospitality, the baggage waiter at the door pushed some of my luggage into their place and told me that it had been stored for me and would be delivered to the room later. Feel very efficient. Upon entering the hotel, I was delighted with the gorgeous Christmas decorations, feeling the fairy tales combined with Christmas, and the front desk staff were quick to register me. Upon subsequent entry into the room, having seen the luggage already in the room, feel the efficiency of a five-star hotel The stay experience is worth the fare back! We have to do it again next year.
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Automatically translated
Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cocoy wrote a review Jan 2025
Cabuyao, Philippines
5.0 of 5 bubbles
It was our family’s first time in Hong Kong Disneyland Park and Hong Kong Disneyland Hotel and they did not disappoint. The Frozen Themed room was great. Kids loved the free slippers, mat and door curtain. What I appreciate the most was they allowed us to borrow a UV Sterilizer to clean the milk bottles of our kids. Similarly, the hotel also helped us find our lost Apple Air Tag. All the hotel staff were amazing. Definitely worth the price. Only wished we were allowed to check-in a lot earlier but that was a non issue. Will just adjust our itinerary next time.
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Date of stay: January 2025
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 3 weeks ago
Dear cocoy_lopez, Thank you for sharing your stay with us and we are delighted to hear of your enjoyable time experienced at our hotel. We are delighted to know that your stay in our themed room had brought you an impressively experience. Hope all the memorable moments will keep lastingly! It will be such a pleasure to seeing you and your family again sooner! Best regards. Michael Lock Senior Manager, Hotel Operations
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
nothanszimmer wrote a review Sept 2024
5.0 of 5 bubbles
The hotel is very comfortable, clean and the service is very good.

I had a luggage man to help me store my luggage when I got out of the car, and handed out luggage tickets, saying I'd drop them off at the sanitary office in the room, so I wouldn't have to take my luggage and walk to the park to pay for storage.

I walked into the lobby and was immediately startled by the gorgeous decor! I didn't think it was a good place to open for so many years to maintain, there was no trace of the years, I think there should be a lot of hard work by the cleaning staff. For two nights they were seen cleaning in public places. I arrived at the peak of Check-out, but the staff didn't let up at all. They've been spreading the flow - Check-out, check-in, luggage storage, all queuing up, but luckily they waited for a few people to come to me.

As soon as the front desk staff saw my pass and learned that I was here to celebrate my birthday, they delivered the birthday medal with my name written on it. It's very humane and it's a place to bring joy! The formalities were done quickly and soon we could go into the park and play.

Back in the hotel room in the evening hygienic, there was a little surprise! The room TV cabinet was filled with birthday cakes and cards made of towels, to my surprise! The room was a little smaller than the other hotels, but I had prepared myself well in advance. After all, Hong Kong land is expensive and small rooms are reasonable.

The five-star hotel is decorated with atmosphere, but what pleased me most about this birthday trip was the fantastic atmosphere created by the hotel staff, which allowed guests to reclaim their innocence. I'm looking forward to coming back for my birthday next year!
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Automatically translated
Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sean Y wrote a review Oct 2024
1.0 of 5 bubbles
We have currently booked two rooms for a 4 night stay at this hotel and after our first night we must say we have been very disappointed with our Disneyland Hotel experience. I do wish we had stayed elsewhere and just travelled to Disneyland park instead.

Let’s start with the positives. The guy who checked us in was just amazing and one particular cast member, Aiman from Singapore, was extremely friendly and helpful. The trick-or-treat walkabout was fun for the children although perhaps they should have included a Disney character at some point to make it more exciting for the children

Otherwise we do not have many positive things to say about this hotel. The rules and regulations throughout the hotel are extreme and the staff, even though trying to be friendly and helpful, are restricted by the rigid rules of the hotel and many of them seem robotic. They give the standard answer that safety is very important but the way they used raised, curt voices at children and deliver the rules makes this hotel feel like a school, rather than the happiest place on earth.

Our most disappointing experience has been the pool. The life guard there was extremely unpleasant. He shouted from across the pool when my 5 year old son jumped into a 1.1m pool. It was not even a large jump but basically stepping into the pool from the side (it certainly was not a cannonball jump). When I asked him what the issue was he just vaguely signed to me. I asked him if there a rule against having fun… to which he answered “no fun”. The slide at the pool had a height limit and I really do not see why you have to be more than 1m to ride a very gentle slide, especially if the child is a competent swimmer. The lifeguard also shouted at my elderly father and said he was not allowed to stand at the side of the pool when he tried to take a photo of my son. The rules at the pool and the rude lifeguard are absurd.

When a Goofy character appeared, my children were just approaching curiously and were nowhere close to him but the accompanying cast members pushed the children away which I feel was unnecessary. This could have been handled so much better. A 3 year old and 5 year old child who are nowhere close to the Goofy character are not going to cause any harm and this definitely spoilt their disney experience.

The Walt cafe only offers one child dish and the only other option is a side dish of macaroni cheese . Besides the Chinese restaurant there are no other a la carte options. For a Disney hotel the restaurants are extremely child unfriendly unless you want to spend an exorbitant amount on the buffet option and young children do not eat much at a buffet.

Our room is dated and definitely does not reflect the high daily room rate. We would not recommend this hotel and their emphasis on coupons for discounts and other freebies makes this place feel like a budget hotel which has been priced extremely highly. A properly priced hotel/restaurant would not have to depend on coupons. It is certainly very different from our other Disneyland experiences.
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Date of stay: October 2024
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Do not bother with the pool unless you want a bad experience.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 29 Oct 2024
Dear 817seany, Thank you for your support to Hong Kong Disneyland and reserved a 4-night stay at our hotel. We truly appreciated your valuable time contributed to write a candid review of your stay with us. We thankful for your compliments paid to Aiman that we will definitely share with the teams for encouragement. Thank you for bringing our attention to your abovementioned unpleasant experiences. Please accept our profusely apologies for letting you down as some of our services did not meet your expectation. We will take an earnest approach with our pool team for a proper review of Cast Members services. We have well taken note of your comments regarding variety of child dish in our restaurant and coupon arrangements. Thank you for your comments as we treasure all our guests' opinions which certainly can assist to enhance guests experiences. We look forward to welcoming your revisit in a sooner future. It is our pleasure to seeing you again. Kind regards, Michael Lock Senior Manager, Hotel Operations
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Alicia L wrote a review Dec 2023
3.0 of 5 bubbles
Our second time to hongkong Disneyland and this time we decided to stay at the Disneyland resort.

Location wise it’s near enough to walk to the park. Do note there’s a long queue for the shuttle in the mornings and after momentous. Post the night show we found it a pleasant walk to just walk back to the hotel instead.

Rooms are basic for the price and slightly dated. As it is a big hotel, housekeeping takes a while to get to you on request and when you call the housekeeping line you may not be able to get through cause they are busy. As I had to pass them milk to help store once I had to just leave the room before housekeeping came as they did not appear after half an hour and there was no follow up. We would have missed our early access timing if we did not leave. But they were after all nice enough to aceed to the request of helping to store the milk.

Food wise it’s definitely over priced but there’s no where else to eat anyway but we definitely found it easier eating at the hotel than rushing for meals with the mad crowd in Disneyland instead. We tried the breakfast, room service, dim sum tea and Chinese dinner.

We did the character breakfast at enchanted garden and food was acceptable but definitely not worth the price. We were disappointed as we managed to only see Mickey Mouse. Pluto appeared but just before our table it was 9 am and he rushed off. Imagine my child’s disappointment I had asked staff how many characters were coming and they had told us to wait and thus post breakfast we had sat as told to wait. This nearly made us late for our early entry as well. I think if Pluto was not able to finish the whole restaurant we should have been told earlier when we had enquired as firstly a child had waited more than half an hour post meal and was looking forward to it and it impacted the rest of the plans of the day as well. Definitely left disappointed after the breakfast.

Other than the fact that the hotel is near Disney land and is convenient to nap and rest during the day, you will definitely be better off staying mainland. There’s no characters walking around the resort as well
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Worth the stay only if you need a place to rest close to Disneyland if not stay in hongkong itself
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 21 Dec 2023
Dear Alicia L, Thank you for your revisit to Hong Kong Disneyland and choosing to stay at our hotel. Your time contributed to write a review of your stay is much appreciated. Thank you for letting us know of your enjoyment in the pleasant walk from the park to our hotel after the night show. The peaceful vibes with landscape surrounding earn its cheers. We took notice of your comments regarding the service time of Housekeeping and Character appearance during breakfast. We regret to hear that your child was unable to meet with his favorable Disney Character. We value all our guests' opinions and please rest assured that your concerns will be brought up for a proper review with the relevant teams. Thank you for your comments which indeed, can perfect our service standard and enhance our guests' experience. We look forward to welcoming you and your family again in a not too distant future. It will be a great pleasure to seeing you again. With kind regards, Michael Lock Senior Manager, Hotel Operations
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missjojo2018 wrote a review Mar 2024
Sydney, Australia
+1
5.0 of 5 bubbles
We booked a deluxe room for 2 nights. Check in and out is smooth and the staff is helpful and friendly. The room is big enough for 2 adults and 2 kids, and additional amenities can be requested if required. There is a Nepresso machine in the room (which the adults appreciated) and bottled water are also provided. The kids enjoyed playing in the maze. We wished we had stayed for a extra day to enjoy the other facilities/activities provided by the hotel.
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Date of stay: March 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 1 Apr 2024
Dear missjojo2018, Thank you for choosing to stay at Hong Kong Disneyland Hotel. We truly appreciate your valuable time contributed to write a review of your staying experience. Thank you for your nice note which certainly enhances our team spirit with motivation. We are glad to know that our Cast Members' service excellence had impressed you, and the accommodation and facilities at our hotel had provided you and your family a wonderful 5-star stay! Your compliment will definitely be shared with the teams for rewarding their efforts contributed for our guests had gained a valuable return - thank your for your encouragement! It will be a great pleasure to seeing you and your family in a not too distant future. Hope we will not wait too long! With warm regards, Michael Lock Senior Manager, Hotel Operations
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Poppy wrote a review Apr 2023
5.0 of 5 bubbles
This was our first time staying with Kingdom Club in Hong Kong Disneyland Hotel. The food was great! Compared to the Enchanted Garden buffet, there is less variety but I was impressed by the breakfast and sunset menu change and the quality! As a Disney fanatic, I loved seeing the Pooh bear muffins and pancakes. A great way to show variety aside the Mickey waffles and muffins. Props to the Kingdom Club chef for preparing such lovely food and snacks.

The staffs we encountered were all very caring and friendly. I am looking forward to seeing Bonnie, Jazz, Alex, and Jason the next time I stay with Kingdom Club. The housekeeping staff are very kind and work hard to make sure we felt comfortable in our rooms for our entire stay.

One thing I would advise on improvement is the access to the balcony in the Kingdom Club lounge. There was an unsupervised youngster that managed to unlock the door and go on the balcony without a parent. There should be a caution sign on the door leading to the balcony.
A child lock accessible only to an adult would also be ideal to ensure everyone has a safe stay at your lounge. It gave me a fright seeing that youngster go to the balcony alone.
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 10 Apr 2023
Dear Voyage42716919421, Thank you for staying at Kingdom Club of Hong Kong Disneyland Hotel recently and write us a review. Your 5-star score is truly appreciated! We are thrilled to acknowledge your enjoyment of your stay. Your praises for the dining experience, accommodation and Cast Members’ services had enhanced our team spirit to continuously contribute remarkable services to each of our honorable guest. We definitely will share your compliments to Bonnie, Jazz, Alex, Jason and the teams for their efforts contributed! Much obliged! We appreciate you taking note of the balcony access at the Kingdom Club lounge that our teams had taken earnest approach for a review with a proper follow-up. Thank you for raising your concern. It will be the pleasure to welcoming your re-visit in a not too distant future to repeat a Disney journey! Best Regards, Michael Lock Senior Manager, Hotel Operations
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fiona chan wrote a review Sept 2024
Hong Kong, China
5.0 of 5 bubbles
Recently, my family and I had the privilege of staying at Kingdom Club and it easily became one of our most cherished escapes. From the warm welcome upon check-in to our smooth departure, the entire experience was infused with a rare level of care and attention that truly stood out.

The room felt like a home away from home - spacious, immaculately clean, and beautifully furnished with stunning views of garden. The comfortable beds ensured that everyone got the rest they needed after days filled with activities.

Dining at the hotel was a joy. Each restaurant offered not only a feast for the taste buds but also a delightful ambiance. The children adored the options available on the kids’ menu, and we adults were equally impressed by the culinary skills on display. The breakfast buffet was a morning treat, boasting a variety of dishes that catered to every family member's preference.

We would recommend to any family seeking a luxurious, relaxing, and enjoyable vacation. It's a place where every detail caters to creating memorable family moments. We’re already looking forward to our next visit!
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 16 Sept 2024
Dear 709cheungf, Thank you for choosing to stay at Hong Kong Disneyland Hotel. Thank you for your 5-star rating. Your note is definitely one of the important highlights of compliments we received during the week! Thank you for sharing the wonderful experiences you enjoyed at our Kingdom Club. To offer a memorable stay with hotel environment, facilities and Cast Members' services is our priority, and it is an added value to the team spirit when they are acknowledged by our honorable guests. Thank you again for your positive note. We very much look forward to welcoming you back soon! Best Regards, Michael Lock Senior Manager, Hotel Operations
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DayTrip56346182437 wrote a review Mar 2024
Hong Kong, China
5.0 of 5 bubbles
Last month, my family and I went on a trip and stayed at this hotel. It was not our first time staying here, and we had a truly tremendous time, as expected. The Disney magic at this hotel never ceases to amaze me.

We arrived at the hotel in the morning and were told our room was not ready yet. After getting the park tickets from our reservation, we quickly deposited our luggage at the hotel with ease and headed straight to the park, not a second wasted! Compliments to everyone at Kingdom Club for a smooth and enjoyable registration progress. Archie asked us nicely what kind of beverages we would like upon our arrival and if we wanted any refreshments, while Stanley handled our check-in with efficiency and hilarious anecdotes. Hats off to Cheryl who assisted with the luggage storage. It was just so good to be back!

Returning in the evening for the sort of cocktail hour in the lounge, compliments have to be made to Jazz. He was so kind. He checked on us nicely to see if we needed anything, and shared some of his own memories at HK Disneyland with us. It was great to see the staff here who get to enjoy while they are at work.

The facilities in the room was nice and tidy. A Cast Member from housekeeping, I believe his name was Lun, delivered a Cinderella-themed amenities pouch to my room personally. When my daughter went to get the door, he even called my daughter “little princess” which was just oh so nice.

We had a truly enjoyable time here at the hotel with our room, and it is definitely still worthwhile staying at this hotel, contrary to what some might believe. Everyone here is just so nice, even the lady from Housekeeping, who although had some trouble in communicating with us, the smile on her face was genuine that I could feel her kindness.
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Date of stay: February 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: If you arrive early, a luggage storage service is available. It is also available after your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 1 Apr 2024
Dear DayTrip56346182437, Firstly, thank you for being our repeated staying guests at our hotel! We truly appreciate your valuable time contributed to write a review of your stay with us. Your 5-star rating with the compliment of "It was just so good to be back!" are amazing and motivated! Our teams are thrilled to know that you and your family again experienced a wonderful stay at our Kingdom Club enjoying the accommodation, facilities and our Cast Members' attentive services. It is always rewarding to be shared by our guests for their remarkable stay they enjoyed. Your kind note will definitely be shared with Archie, Stanley, Cheryl Jazz and Lun, and also the Kingdom Club crew for commending their efforts contributed to provide an impressive staying experience for our honorable guests. We look forward to welcoming you again to enjoy another Disney experience. It will be such a pleasure to seeing you and your family again! Kind and warm regards, Michael Lock Senior Manager, Hotel Operations
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Valleyone wrote a review Aug 2023
Hong Kong, China
2.0 of 5 bubbles
Rooms are comfortable and spotlessly clean.
All of the staff we dealt with were friendly and helpful.

The hotel is very oddly set up.

We arrived back at the hotel on the resort bus with dozens of other guests from Disneyland around 10pm after the fireworks to find everything closed.
There are no restaurants open. The sole tiny bar is closed and you cannot even order a coffee in the lobby.
It took 20 minutes to get through to room service on the phone, presumably because everyone else was hungry, thirsty and desperate to order after a full day in the sun at Disney.

The pool is lovely but the pool bar is only open from 2-6pm. You cannot sit by the pool and have drinks or lunch as you would expect in a five star hotel. The only option is to buy cans of Coca Cola or beer from the gift shop in the lobby and carry them down.

This hotel is not cheap.
You are paying prices comparable with The Mandarin Oriental or The Rosewood and the service, especially with catering is very sadly lacking.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Take food and drinks with you.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 6 Aug 2023
Dear Valleyone, Thank you for your recent stay at Hong Kong Disneyland Hotel. We appreciate your time contributed to write a review of your stay with us. It is rewarding to hear that you and your family had enjoyed a comfortable accommodation at our property and experienced our Cast Members service excellence. Your nice words definitely have become an added value to our team spirit. Thank you! Thank you for bringing our attention to your concern about the restaurants’ operating hours, which regrettably had caused you some inconveniences. Please rest assured that your comments have been taken onboard and will be shared with the relevant team for a proper review. We treasure and appreciate all our guests’ opinions that indeed, can perfect our service standard and enhance the guests experience, much obliged. Again we thank you for your note. We look forward to welcoming you and your family again in a not too distant future. Please take good care! Best Regards, Michael Lock Senior Manager, Hotel Operations
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Answer from SunshineYell0w
Metro Manila, Philippines180 contributions106 helpful votes
Disneyland Resort Hotel has a free shuttle bus service outside the Disneyland station. Make sure you’re getting on the right bus as there are 3 Disney hotels so 3 different buses. But if you have a small kid, better take a taxi from the airport instead of taking the train. Airport is on the same island as the Disneyland Resort so distance is not very far.
rain asked a question Jul 2023
California
How deep are the pools?
Lucerne, Switzerland142 contributions20 helpful votes
Description from HKDL : Outdoor Pool Are you ready to make a big splash? Continue your adventure after a magical day in the park, at our outdoor heated Pool. Take a dip in our beautiful 78,000-gallon heated pool, ride down the twisting waterfall-themed slide, or relax and lose yourself in a book on our cozy deck chairs. Whatever your heart desires, you’re sure to find it here. And with zero-depth entry, everyone can join the fun. Towels and lockers for storing your belongings are available at no extra charge. Pool hours, slide operating times, and lifeguard availability will vary according to the weather and are subject to change. Indoor Pool Escape to this 107-square-meter aquatic sanctuary inside for a more calming sojourn—or to simply swim laps. Recalling a luxurious, spa-themed watering hole from the turn of the 20th century, the heated indoor pool promises a soothing respite day and night—rain or shine.
Ashley M wrote a tip Dec 2024
37 contributions1 helpful vote
5.0 of 5 bubbles
"Pay the extra for a club room"
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Eric G wrote a tip Dec 2024
54 contributions11 helpful votes
5.0 of 5 bubbles
"Go as early as possible (free shuttle bus) to avoid crowd for the Disneyland park after 9am"
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HongKongFatso wrote a tip Nov 2024
225 contributions131 helpful votes
3.0 of 5 bubbles
"Ask them for better pillows before you are in bed and it’s too late"
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Blottotravels wrote a tip Nov 2024
Leeds, United Kingdom232 contributions94 helpful votes
5.0 of 5 bubbles
"Tai Chi sessions often get full quickly. The staff recommended we get in line for the 9am session well before 8am"
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Sean Y wrote a tip Oct 2024
12 contributions7 helpful votes
1.0 of 5 bubbles
"Do not bother with the pool unless you want a bad experience. "
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PRICE RANGE
₹22,298 - ₹38,978 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
迪士尼乐园酒店, disneyland hong kong, hong kong disneyland hotel
LOCATION
ChinaHong KongIslands District / Discovery Bay / New Territories
NUMBER OF ROOMS
400
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HONG KONG DISNEYLAND HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hong Kong Disneyland Hotel
Which popular attractions are close to Hong Kong Disneyland Hotel?
Nearby attractions include Hong Kong Disneyland (0.6 km).
What are some of the property amenities at Hong Kong Disneyland Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hong Kong Disneyland Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hong Kong Disneyland Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hong Kong Disneyland Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hong Kong Disneyland Hotel?
Conveniently located restaurants include Enchanted Garden Restaurant, Chef Mickey, and Crystal Lotus.
Are there opportunities to exercise at Hong Kong Disneyland Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hong Kong Disneyland Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hong Kong Disneyland Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hong Kong Disneyland Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Hong Kong Disneyland Hotel?
Many travellers enjoy visiting Stone Tablet (2.5 km), Moral Sin Tong (2.9 km), and Mui Wo Man Mo Temple (6.7 km).
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